The Auberge At Naperville

Pros

• The staff members at The Auberge are consistently described as friendly, caring, and helpful, demonstrating a genuine interest in the well-being of residents.
• The facility is noted for its cleanliness and pleasant atmosphere, with no unpleasant odors present.
• Residents enjoy excellent food, with family members appreciating the opportunity to dine with their loved ones.
• Many reviewers highlight the beautiful courtyard and inviting outdoor spaces, which enhance the overall living experience for residents.
• Communication from staff is highly praised, with families receiving timely updates about health concerns and care needs.
• The community offers a variety of activities for residents, promoting engagement and social interaction among them.
• Silverado of Naperville stands out for exceptional customer service and respectful patient care, creating a positive environment for both residents and their families.
• Families feel reassured knowing that their loved ones are safe and well cared for in the supportive environment provided by these facilities.
• Multiple reviews mention how welcoming and family-oriented the staff at The Auberge were during tours, setting high standards compared to other communities visited.

Cons

• The care at The Auberge declined significantly after being bought by another company, with reports of staff yelling at and berating residents.
• There were concerns about the cleanliness of personal washrooms and bedroom floors, indicating a lack of thorough cleaning practices.
• One reviewer expressed a complete loss of trust due to poor communication and neglectful care witnessed during visits.
• Despite claims of caring staff, there were instances where residents' needs were ignored or inadequately addressed, such as a resident wearing pants backward while staff laughed.
• There was frustration over slow responses from management regarding medical records and concerns about care quality.
• A loved one experienced a severe fall resulting in complications and ultimately death shortly after being admitted, raising questions about the facility’s safety measures.
• Although some staff were praised for their friendliness, multiple reviewers highlighted significant deficiencies in caregiver qualifications and follow-through on hygiene standards.
• High costs raised dissatisfaction among families regarding the overall value for the level of care received.
• One family reported negative experiences with hospice services during their loved one's stay, which impacted their perception of the facility's overall support system.
• Silverado was not considered a good fit due to its restrictive policies on personal items and shared living arrangements that may not align with residents’ preferences or needs.

Review

The reviews of various memory care facilities reveal a complex landscape of experiences, emphasizing both the strengths and weaknesses of different communities. One facility that garnered mixed feedback is The Auberge, particularly in Naperville. While some families expressed satisfaction with the caring approach of staff members—the Executive Director, Director of Health Services, nurses, and caregivers—others highlighted alarming incidents that raised significant concerns about the quality of care. A poignant example involves a resident who suffered a serious fall resulting in severe complications due to pre-existing conditions such as dementia. Although many staff members were described as compassionate and attentive, these incidents cast a shadow on the overall positive atmosphere reported by others.

Families visiting The Auberge appreciated its clean environment and pleasant communal spaces like the courtyard—a favorite among residents for leisurely outdoor activities. Many remarked on how welcoming the staff was during their tours; they felt comfortable asking questions and received thorough explanations regarding care options. Positive remarks about the food quality also stood out; relatives often enjoyed meals alongside their loved ones and expressed appreciation for the dining experience offered at the facility. However, some families noted room for improvement regarding hygiene practices and activity planning. Feedback indicated that additional qualified caregivers would enhance resident hygiene maintenance and ensure that engaging activities were consistently available.

On a more positive note, several families shared that they chose The Auberge over other facilities based on an initial high standard observed during their visits. Despite facing challenges later—like understaffing or insufficient follow-through on care needs—many retained good impressions from their early experiences at The Auberge. It was also noted that while some residents did not actively participate in planned activities, there was no shortage of opportunities for engagement within the community setting.

In stark contrast to this praise were disheartening accounts from families who had negative experiences after transitions in ownership affecting care standards at The Auberge. Some relatives reported instances where neglectful behavior towards residents occurred, including dismissive attitudes toward health complaints and inadequate responses to significant issues like personal cleanliness and dignity violations among residents. These troubling reports highlight critical lapses in communication between staff members and family members seeking clarity about their loved ones’ conditions.

Another facility mentioned in reviews—Silverado—stood out positively against some competitors for its active engagement approach with residents suffering from memory impairments. Families underscored Silverado's commitment to fostering a vibrant community where patients could participate meaningfully in daily life despite challenges posed by memory loss. This proactive philosophy resonated deeply with family members looking for an environment where their loved ones could thrive amidst cognitive decline.

However, Silverado's strict policy regarding room accommodations drew criticism from prospective residents' families who sought more personalized living arrangements, as they only offered shared rooms without amenities typically found in residential settings such as televisions or kitchenettes. This policy limited certain freedoms that might help families feel more comfortable about leaving their loved ones there long-term.

Overall, families navigating memory care options are encouraged by dedicated staff across various facilities yet remain vigilant regarding specific shortcomings related to patient care quality and communication gaps with management teams. Their experiences serve as cautionary tales urging potential clients to thoroughly investigate communities before committing while also appreciating when genuine compassion coupled with professional diligence shines through amidst challenging circumstances prevalent in eldercare environments today.

This part of Naperville, Illinois, offers a variety of amenities and services that may be of interest to seniors looking for a convenient and bustling community. With several cafes such as Starbucks and Peet's Coffee and Tea nearby, residents can enjoy a cup of coffee with friends or family. There are also multiple physicians' offices and pharmacies in the area, providing easy access to medical care and prescriptions. In terms of dining options, there are popular restaurants like Portillo's Hot Dogs and Miller's Ale House - Aurora within a short distance. Additionally, the presence of parks like Waubonsie Lake Park and Seven Gables Park offer opportunities for outdoor recreation and relaxation. For entertainment, seniors can visit theaters like AMC Showplace Naperville 16 or Cinemark Tinseltown USA. Overall, this part of Naperville provides a balance of convenience, healthcare services, dining choices, recreational activities, and entertainment options for seniors considering the area for living.

Cafes

• Starbucks (0.4 miles)
• Peet's Coffee and Tea (3.4 miles)
• Starbucks (4.1 miles)
• Panera Bread (4.3 miles)
• Starbucks (4.3 miles)
• Moka North Aurora (6.5 miles)

Physicians

• The Dermatology Institute (1.2 miles)
• Northwestern Medicine Proton Center (2.4 miles)
• Northwestern Medicine Orthopaedics Warrenville (2.5 miles)
• Dreyer Medical Clinic-Fox Valley Villages (2.8 miles)
• Rush Copley Physicians Office (5.5 miles)
• Rush-Copley Center for Reproductive Health (5.5 miles)
• Edward Medical Group (5.7 miles)

Pharmacies

• Walgreens (1.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)
• Walgreens (3 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.2 miles)

Restaurants

• Solemn Oath Brewery (1.3 miles)
• McDonald's (1.4 miles)
• Portillo's Hot Dogs (1.5 miles)
• Panda Express (1.6 miles)
• McDonald's (1.7 miles)
• Miller's Ale House - Aurora (1.7 miles)
• Lazy Dog Restaurant & Bar (1.9 miles)

Parks

• Wil-O-Way Park (1.8 miles)
• Cress Creek Park (2 miles)
• Burlington Park (2.2 miles)
• Waubonsie Lake Park (4.8 miles)
• Surrey Ridge Park (5.2 miles)
• Wheatland Park (5.8 miles)
• Seven Gables Park (5.8 miles)

Places of Worship

• Our Lady of Mercy (4.2 miles)

Hospitals

• Marianjoy Rehabilitation Hospital and Clinics (5.4 miles)
• Central Dupage Hospital (6.1 miles)
• Northwestern Medicine Central DuPage Hospital Sleep Health Center (6.1 miles)
• Central Dupage Hospital - Mother & Baby Pavilion (6.2 miles)
• Provena Mercy Medical Center (6.4 miles)

Theaters

• AMC Showplace Naperville 16 (5.5 miles)
• Cinemark Tinseltown USA (6.3 miles)

Transportation

• Aurora Transportation Center (5.9 miles)