Frances House Inc in Moline, IL

Pros

• The staff are kind and considerate, and they care about the community.
• The staff are sweet and caring, with Brooke standing out.
• The place is awesome, and the people are friendly and helpful.
• They have helped people in the past and made a positive impact.
• The staff are very helpful and nice.
• The people are mostly kind and nice.
• Bethany has a nice, new building, and the staff there are friendly.
• The facility is a nice place to visit.

Cons

• The workers cancel frequently for personal reasons and end up taking the grandchild away, leaving the grandmother in tears.
• The adoption agent failed to update the address and lost photos of the child, with no apology from the agent.
• The CEO comes across as uncaring and offers only a half-hearted apology, implying there's nothing more to rectify.
• The agency is accused of not helping families stay together, instead creating more hurdles and acting like it's a game to take kids away.
• The caseworker is described as rude, with a bad attitude and poor communication, making things harder for families.
• Children are removed to another foster home and visits with their own grandson are blocked.
• Guardianship requests are ignored and concerns dismissed with excuses; communication with supervisors is nonexistent.
• Some allegations are said to rely on statements from a long-time child in care and can be falsified and escalated to the OIG.
• Do not bring your children here; the place is described as not understanding and harmful to families.

Review

Frances House Inc in Moline is best suited for families seeking hands-on foster and adoption support where frontline staff warmth and practical, people-centered care can make a difficult process feel more navigable. The strongest value appears in interactions with staff who are generous with time, compassionate in demeanor, and willing to help with everyday challenges - things like lenient accommodation of needs, practical problem-solving, and small acts of consideration that soften stressful situations. For families who prize personal connection, immediate accessibility, and a sense of community within the agency, this operation can be a meaningful ally.

Those who should consider alternatives are families for whom reliable, consistent case management and accountable leadership are non-negotiable. The reviews flag a pattern of uneven responsiveness and attitudes that complicate, rather than simplify, a already delicate journey. Instances where caseworkers were perceived as rude or uncommunicative, supervisors were hard to reach, and senior leadership offered only defensive responses point to a governance dynamic that can degrade trust. When timely updates, predictable follow-through, and clear ownership of problems matter most, this agency's inconsistencies become a pivotal concern.

The positive aspects do carry real weight and can offset some friction, but only to a degree. Numerous comments highlight friendly, caring staff who took practical steps to assist families, along with a recent building that many visitors describe as welcoming. Tangible, compassionate gestures - such as helping with transportation or making the environment feel approachable - supply meaningful relief in tough days. However, these strengths do not erase the risk of miscommunication, gaps in follow-through, or the feeling that problems are not promptly owned or resolved by leadership.

The most salient drawbacks center on communication, accountability, and timing. Frequent delays in licensing or approvals, inconsistent caseworker engagement, and a sense that visits or access to loved ones can be restricted when a case shifts are described as routine rather than exceptional. Reports of lost materials, misdirected information, and dismissive responses from leadership exacerbate anxiety and erode trust. The contrast between those personal connections that work well and the systemic hiccups that recur creates a clear risk: a family may experience sustained reassurance and warmth on one hand, and repeated disappointments on the other.

Overall, the agency presents as a mixed bag, reflected in a 3.5 rating from 46 reviews. The distribution indicates tangible, heartfelt care in portions of the client experience, but equally evident is a pattern of variability that can upend progress and erode confidence. For families willing to tolerate risk for the sake of accessible, compassionate frontline support, Frances House Inc can be a steadying partner. For others who live and breathe consistency, transparency, and proactive problem-solving at the top of the chain, reconsideration or parallel options may be prudent.

When deciding, approach with a structured, outcome-focused mindset. Ask for a single point of contact, a named supervisor, and a concrete escalation path for delays or disagreements. Request a written service plan that outlines timelines, responsibilities, and what constitutes "resolution," along with clear expectations about access to family members and documentation handling. Probe how often case reviews occur, how feedback is incorporated, and what accountability measures exist for leadership responses. If those assurances cannot be provided or if timelines routinely slip, it is sensible to explore alternatives where reliability and consistent advocacy are stronger core commitments.

This area of Moline, Illinois offers a variety of amenities and services that could be appealing for seniors looking to relocate. With several restaurants within walking distance, such as Parkside Grill & Lounge and Rebellion Brew Haus, there are plenty of dining options to enjoy. Additionally, there are multiple parks nearby, like Velie Park and Veteran's Memorial Park, providing opportunities for outdoor recreation and leisure. Access to pharmacies like Uptown Drug and healthcare facilities such as Genesis Health Group ensures convenience for medical needs. For those seeking spiritual fulfillment, Heritage Wesleyan Church is close by. Overall, this neighborhood provides a mix of entertainment, healthcare services, and community resources that cater to the needs of older adults looking for a comfortable living environment in Moline.

Restaurants

• Parkside Grill & Lounge (0.1 miles)
• Pub 1848 (0.5 miles)
• Rebellion Brew Haus (0.5 miles)
• Bier Stube (0.6 miles)
• O'Keefe's Sports Pub & Grub (0.6 miles)
• Hardee's (1.1 miles)
• Rudy's Tacos (1.5 miles)

Parks

• Velie Park (1 miles)
• Veteran's Memorial Park (2.1 miles)
• Prospect Park (2.1 miles)
• Ben Butterworth Playground (2.3 miles)
• Lindsey Park (2.4 miles)
• Mitchell Park (3 miles)
• Radden Park (3.3 miles)

Pharmacies

• Uptown Drug (1 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.3 miles)
• Main Healthcare Pharmacy (2.5 miles)

Physicians

• Quad Cities Pathologists Group (1.4 miles)
• Pediatric Group Associates (1.4 miles)
• Bettendorf Pediatrics (1.9 miles)
• Quad Cities Dermatology (1.9 miles)
• Genesis Health Group - OBGYN/Ultrasound (1.9 miles)
• Advanced Dermatology & Laser Center (2.4 miles)
• Dr Anseeuw (2.7 miles)

Cafes

• Coya's Cafe (1.6 miles)
• QC Fuel (2.7 miles)
• Starbucks (3 miles)
• Starbucks (3.1 miles)
• Panera Bread (3.1 miles)
• Starbucks (3.2 miles)

Hospitals

• Genesis Health Group, Endocrinology (3.1 miles)
• Genesis Medical Center (3.5 miles)

Places of Worship

• Heritage Wesleyan Church (3.5 miles)