Hope Creek Care Center

Pros

• The staff at Hope Creek Care Center is described as compassionate, caring, and professional, exceeding expectations in their treatment of residents.
• Many reviewers appreciated the clean environment and the helpfulness of the staff, which contributed to a positive experience for their loved ones.
• The facility offers a variety of activities and has a pleasant dining area, creating an engaging atmosphere for residents.
• A family member expressed sincere gratitude for the excellent care provided to their loved one during hospice treatment at Hope Creek.
• Several reviews highlighted that individual staff members showed genuine concern and kindness toward residents, treating them with dignity and respect.

Cons

• The care at Hope Creek was terrible, with phone calls not being returned by staff and nurses unfamiliar with the resident's care needs.
• Residents experienced neglect, such as not receiving proper hygiene care and losing significant weight during their stay.
• The food served at Hope Creek was described as unfit for human consumption, and therapy sessions were infrequent and inadequate.
• Staff showed a lack of compassion, telling residents to soil themselves instead of assisting them to the restroom.
• The facility appeared understaffed and poorly trained, leading to a decline in residents' health and well-being.
• Visits from family members were limited, impacting the quality of interactions with residents.
• There were reports of safety issues, including a resident being dropped and subsequently losing consciousness.

Review

Hope Creek Care Center in East Moline has garnered a mixture of reviews regarding its care and facilities for residents, particularly those requiring hospice treatment or rehabilitation services. The facility is relatively new, featuring typical nursing home rooms that some described as adequate but not exceptional. Reviews highlight a well-maintained environment and helpful staff, with activities such as games and social gatherings available for residents to engage. Many have noted the dining area as being pleasant, indicating some positive aspects of the overall facility.

Several reviews paint a very favorable picture of Hope Creek, praising the compassionate nature of the staff. One reviewer emphasized their satisfaction with the care provided to their spouse during hospice treatment, noting how professional and kind the workers were throughout this difficult time. They highlighted that residents were treated with dignity and respect, even pointing out how challenges faced by staff in memory care were approached with grace. This positive sentiment seemed to resonate with others who have had good experiences at Hope Creek, reinforcing that it could indeed be a suitable long-term care option for individuals needing specialized assistance.

However, contrasting sharply with these positive accounts are several stark negative reviews which detail grave concerns about patient care at Hope Creek. Some families expressed dissatisfaction regarding communication from staff and administration, stating that phone calls went unreturned and vital information about loved ones' conditions was often lacking. Reports emerged of neglect when it came to personal hygiene or necessary attention; one family recounted their loved one losing significant weight due to inadequate support after transitioning from rehab to memory care, along with troubling accounts of mixing up personal belongings like eyeglasses.

The dissatisfaction elevated further among families who claimed that despite hefty monthly payments exceeding $7,000, they experienced uncaring attitudes from both nurses and administrative staff. Reviewers pointed out specific instances where their loved ones’ requests went ignored or mishandled, leading them to feel desperate enough to transition their family members out of Hope Creek altogether. Such experiences left some feeling relieved upon finding alternative facilities that better aligned with their expectations for quality care.

Testimonies continued revealing an unsettling pattern regarding safety protocols within the facility; incidents reported included falls resulting in severe injuries without adequate follow-up communication from the center's administration. This lack of attentiveness exacerbated worries among family members about potential negligence during crucial moments when medical attention was required most urgently.

In summary, while many reviewers appreciate various aspects of Hope Creek Care Center—from cleanliness to social activities—an equally vocal segment expresses serious grievances related to patient neglect and poor communication among caregivers. These mixed reviews emphasize an ongoing struggle between satisfactory service delivery versus alarming shortcomings in resident care standards—a narrative that future visitors should consider deeply before making conclusions on this facility’s suitability for their loved ones needing special attention or hospice services.

Physicians

• Stone Ridge Medical Group Sc (0.3 miles)
• Genesis Health Group, Family Practice, Silvis | Michael J. DiMarco, MD (2.2 miles)
• Genesis Health Group - Larson Center (2.2 miles)
• Genesis Surgical Associates (2.2 miles)
• Genesis Health Group - Internal Medicine (2.2 miles)
• Singh, Piyush Genesis Health Group Silvis Pediatrics (2.2 miles)
• Akshay Mahadevia MD (2.2 miles)

Restaurants

• Adolph's Mexican Foods (0.3 miles)
• Los Agaves Mexican Grill (0.4 miles)
• Arby's (0.6 miles)
• McDonald's (0.8 miles)
• The Combine By Ba (0.9 miles)
• Taco Bell (1.1 miles)
• Windmill Family Restaurant (1.2 miles)

Cafes

• QC Fuel (0.4 miles)
• Panera Bread (1.4 miles)
• Starbucks (1.6 miles)
• Coya's Cafe (2 miles)
• Starbucks (3.9 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• John Deere Pharmacy Group (1.4 miles)
• Walgreens (1.4 miles)
• Walgreens (2.7 miles)
• Uptown Drug (3.1 miles)

Parks

• Mitchell Park (1.1 miles)
• Radden Park (1.7 miles)
• Ben Butterworth Playground (2.1 miles)
• Prospect Park (2.9 miles)
• Velie Park (3.5 miles)
• Veteran's Memorial Park (4.2 miles)

Hospitals

• Genesis Birthcenter (2.1 miles)
• Illini Hospital (2.2 miles)
• S And K (4.6 miles)

Places of Worship

• Sikh Religious Society Nqc (2.5 miles)
• Tas (2.6 miles)
• The Apostolic Sanctuary (2.6 miles)
• St Mark's Episcopal Church (2.8 miles)
• Bible Holiness Church (3.1 miles)
• Carbon Cliff United Methodist Church (3.7 miles)
• Heritage Wesleyan Church (4.5 miles)