Healthcare Plus Team Freeport

Pros

• Healthcare Plus staff are welcoming and very helpful when needed.
• The workplace is awesome and highly recommended.
• Caregivers are helpful and kind; William goes out of his way to assist clients.
• The staff are great, always willing to listen and friendly.
• Freeport HCP is fabulous; the ladies are great to work with.
• Healthcare Plus is a blessing to the community; supervisors like Heidi and Dorothy lead with dedication.
• Harmony provides helpful, kind, and professional assistance.
• The service is amazing, with Harmony being sweet and accommodating.
• The organization is incredibly helpful in-home care; caregivers and admins make a difference.
• Moriah and Harmony are amazing and supportive in the Freeport office.
• The front desk staff are kind and amazing.
• They are responsive to client needs and maintain trained staff.

Cons

• The supervisor Heidi Moore is disgusting and mishandled client evaluations.
• Bedbugs were not adequately addressed by the office.
• The agency fired a staff member over an allegedly incomplete evaluation.
• Illinois is described as the worst state for doctors or anything else for handicap seniors.
• Caregivers were criticized for idling on phones instead of following the doctors' orders.
• Another staff member was fired because of a racist, lying client.

Review

This in-home care community in Freeport, IL is best suited for families seeking dependable, compassionate support that allows a loved one to stay at home. It shines for seniors who desire consistent caregiver assignments, thoughtful health monitoring, daily living assistance, and prompt coordination with family members. The core value is a hands-on, personable approach: caregivers who show up with a genuine willingness to listen, help with tasks, and encourage engagement. Families will find the strongest justification here in the way staff, from front desk to supervisors, truly connect with clients and their families, translating care plans into practical, daily support.

That said, alternatives should be considered for those whose needs extend beyond in-home caregiving. If 24/7 on-site medical supervision, on-site rehabilitation, or memory-care?specific programming within a facility setting is non-negotiable, this arrangement may fall short. Families weighing long-term, facility-based options - where full-time clinical staffing, palliative or skilled nursing care, and structured, around-the-clock oversight are essential - will want to compare options side by side. Also, if management reliability or staff consistency has been a recurring worry in prior experiences, it's prudent to broaden the search to agencies with a longer track record of stable leadership in the local market.

The strongest positives here revolve around the caregiving team and the responsive leadership that supports them. Clients repeatedly highlight caregivers who are not only professional but genuinely kind, patient, and capable of adapting to changing needs. Individuals like William have become integral to client well-being, taking initiative with health concerns and helping a recent amputee adjust to a new lifestyle. Harmony and the Freeport team are praised for being helpful, courteous, and straightforward to reach. Front-desk staff consistently receive compliments for warmth and efficiency, reinforcing a sense that the whole operation functions as a cohesive, client-centered unit.

There are clearly some caveats, most notably a small number of negative voices that surface even in a high-rated agency. One reviewer alleges misconduct around client evaluations and a controversial personnel matter, casting a shadow on management decisions in that instance. Another lengthy critique describes broader dissatisfaction with system-level issues and regional care coordination, even though the bulk of feedback remains favorable. These concerns signal that management practices can affect the experience and that the quality of interactions may hinge on specific personnel and case circumstances. They deserve careful scrutiny during any decision process.

Nevertheless, the pros largely offset the documented concerns through practical outcomes and a strong culture of service. When a family signs on, they gain not just caregivers but a coordinated support network eager to solve problems, keep lines of communication open, and adjust care plans as needs evolve. Turnover is real in the industry, but this agency emphasizes training and continuity, which helps maintain reliability for delivering daily routines, medication reminders, transportation coordination, and timely health updates. For families prioritizing empathy, responsiveness, and home-based care with solid supervisory backing, the trade-offs are manageable and often worth embracing.

The bottom line is decisive: this Freeport team is a robust match for households that want a warm, responsive, home-centered care approach backed by supervisors who genuinely lean into problem-solving. It is particularly well-suited for seniors who value steady caregiver relationships, proactive health support, and clear communication with a dependable office team. Prospective clients should, however, weigh the possibility of management misgivings or isolated personnel issues as part of their due diligence. Schedule a candid meet-and-greet, request detailed caregiver match options, and set up a clear trial period to verify that the care dynamic aligns with the loved one's goals. Overall, the agency stands out as a practical, experienced choice for at-home care in the Freeport area.

Restaurants

• Tony's Oyster Bar (0.1 miles)
• Subway (0.2 miles)
• Dons Family Oasis (0.2 miles)
• Little Caesars Pizza (0.2 miles)
• Ten Pennies Internet Cafe (0.2 miles)
• KFC (0.3 miles)
• Happy Wok (0.4 miles)

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.7 miles)
• Supervalu (1.3 miles)
• Cub Pharmacy (1.3 miles)
• Sv Pharmacies (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)

Parks

• Krape Park Dam (0.4 miles)
• Read Park Aquatic Center (0.9 miles)
• Krape Park (1.9 miles)
• Lions Park (10.9 miles)
• Lena Community Park District (10.9 miles)
• Dodds Park (11.5 miles)
• Blackhawk Battlefield Park (12.6 miles)

Places of Worship

• Bridge (0.4 miles)
• First United Methodist Church (0.7 miles)
• Grace Episcopal Church (0.7 miles)
• New Life Worship Center (0.9 miles)
• First Lutheran Church-Elca (0.9 miles)
• Abundant Life Christian Deliverance Center (1 miles)
• St John United Church of Christ (1.3 miles)

Physicians

• Timothy E Jessen MD (0.4 miles)
• FHN Center For Wound Healing (0.4 miles)
• Levine, Toni Fhn Specialty Care Stephenson Street (0.4 miles)
• Fhn Freeport Clinic Audiology MD (0.4 miles)
• Rovinder Singh MD (0.4 miles)
• Panchal Chirag MD (0.5 miles)
• Wadhwa V K Md (0.5 miles)

Hospitals

• FHN Memorial Hospital (0.5 miles)
• Freeport Memorial Hospital (1.1 miles)
• Freeport Memorial Hospital (1.5 miles)

Transportation

• U-Haul Neighborhood Dealer (0.6 miles)
• Enterprise Rent-A-Car (1.6 miles)
• U-Haul Neighborhood Dealer (2.3 miles)

Cafes

• Starbucks (1.5 miles)
• Main Street Eats & Treats (11 miles)
• Cafe 217 Espresso & Bakery Shoppe (11 miles)