Healthcare Plus Team Freeport

Pros

• Healthcare Plus is described as a fabulous place to work with welcoming and helpful staff.
• Caregivers are praised for being kind, helpful, and going above and beyond to support clients.
• Harmony is consistently described as super helpful, kind, and professional.
• Moriah and Harmony in the Freeport office are amazing and very supportive.
• Supervisors like Heidi and Dorothy are noted for their dedication to both clients and staff.
• The front desk staff are described as kind, courteous, and amazing.
• The agency is regarded as a blessing to clients and the community.
• Staff are responsive, caring, and provide good conversation and positive vibes.
• The company is described as amazing, with caregivers who genuinely care about clients.
• Clients and families express gratitude for the care and service provided.

Cons

• The supervisor Heidi Moore is disgusting and needs to learn how to evaluate clients appropriately.
• It was misconduct because she is wrong, and they fired the reviewer for an allegedly incomplete evaluation.
• Bedbugs are not something to play with in their life, and the issue was not properly addressed.
• They fired another staff member because of a lying client that was racial, and the reviewer was fired for speaking up about it.
• Illinois is described as the worst state for doctors or anything else for handicap seniors, with doctors not reading original medical records.

Review

Healthcare Plus comes across in these notes as more than just an in-home care provider; it is described as a community where warmth, accessibility, and genuine care are everyday expectations. Across locations and roles, people who interact with the agency - whether as clients, family members, or employees - paint a picture of a workplace that feels welcoming from the moment you walk in. The sentiment is consistent: Heidi and Brody, along with a broad team, create an atmosphere that is inviting, supportive, and consistently ready to help when needed. Many reviewers emphasize that the office culture and the people who work there make it a place you can trust and recommend to others.

Caregivers and staff frequently stand out for their personal touches and willingness to go above and beyond. One client notes that William, a caregiver, has been especially instrumental for a recent amputee, helping them adjust to a new lifestyle with care and consideration. The Freeport office is highlighted as a strong hub of supportive professionals, with Moriah and Harmony singled out for their amazing, supportive presence. Clients repeatedly mention that the front desk staff are kind and courteous, and that conversations with staff are not only informative but enjoyable - filled with good conversation, jokes, and positive vibes. This blend of clinical care and human warmth seems to be a recurring thread that makes the care experience feel personalized and reassuring.

Leadership and ongoing supervision are praised by many reviewers as critical drivers of the positive experiences. The leadership of Heidi Moore and Dorothy is repeatedly acknowledged as a driving force behind a responsive, client-centered approach. Supervisors and staff are described as always willing to listen, courteous, and professional, with Harmony frequently cited for being especially helpful and kind in addressing questions and coordinating care. The overall impression is that Healthcare Plus operates with a team mindset, where both clients and staff feel supported and valued, and where the dedication of supervisors translates into consistent, quality care in the home.

Community impact and appreciation surface in notes about events and the sense of belonging that the agency fosters. A Christmas lunch is mentioned as a highlight, and many reviewers describe Healthcare Plus as a blessing not only to individuals but to their broader communities. The agency's ability to maintain strong relationships with clients and their families - despite normal turnover in the healthcare field - emerges as a marker of reliability. The Freeport location, in particular, is recognized for its positive energy and the way it brings together clients, families, and staff in a supportive environment. In short, the organization is viewed as more than a service; it is a valued part of the community fabric.

Longevity and reliability are echoed by clients who have relied on Healthcare Plus for years. One reviewer emphasizes that they have stayed with the agency for an extended period, noting that the team remains responsive and keeps trained caregivers coming into the home despite the realities of turnover in the broader job market. Comments about the quality of care and the professionalism of the business reinforce a sense that Healthcare Plus takes seriously its responsibility to patients and families. The sentiment is that the organization is dedicated to maintaining high standards, with a focus on kindness, accessibility, and dependable support at home.

Not all feedback, however, is unambiguously glowing. One lengthy review stands out for its sharply critical tone, alleging misconduct by a supervisor and describing a troubling sequence of events around evaluations, communication about a health concern (bedbugs), and a contested termination. The reviewer asserts that there were unresolved issues, a perceived lack of accountability, and claims of racial overtones in the treatment of staff. The account culminates in strong distrust and a sense that information or explanations were not adequately provided. While this perspective contrasts with the many positive experiences described by others, it is presented as part of the broad spectrum of experiences people can have when navigating home health care in a real-world setting.

Overall, the collection of notes portrays Healthcare Plus as a deeply caring organization with a strong emphasis on human connection, practical assistance, and supportive leadership. Clients repeatedly describe caregivers who are attentive, kind, and capable, with William, Moriah, Harmony, and others shining in their roles. The front desk and office staff are celebrated for their friendliness and professionalism, and the leadership team - including Heidi, Dorothy, and Harmony - emerges as central to the sense of trust and reliability that many families rely on daily. While one negative account raises serious concerns that deserve careful internal review, the positive testimonials emphasize a consistent pattern of compassion, responsiveness, and community-minded care that defines the agency for many of its clients and their loved ones.

Restaurants

• Tony's Oyster Bar (0.1 miles)
• Subway (0.2 miles)
• Dons Family Oasis (0.2 miles)
• Little Caesars Pizza (0.2 miles)
• Ten Pennies Internet Cafe (0.2 miles)
• KFC (0.3 miles)
• Happy Wok (0.4 miles)

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.7 miles)
• Supervalu (1.3 miles)
• Cub Pharmacy (1.3 miles)
• Sv Pharmacies (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)

Parks

• Krape Park Dam (0.4 miles)
• Read Park Aquatic Center (0.9 miles)
• Krape Park (1.9 miles)
• Lions Park (10.9 miles)
• Lena Community Park District (10.9 miles)
• Dodds Park (11.5 miles)
• Blackhawk Battlefield Park (12.6 miles)

Places of Worship

• Bridge (0.4 miles)
• First United Methodist Church (0.7 miles)
• Grace Episcopal Church (0.7 miles)
• New Life Worship Center (0.9 miles)
• First Lutheran Church-Elca (0.9 miles)
• Abundant Life Christian Deliverance Center (1 miles)
• St John United Church of Christ (1.3 miles)

Physicians

• Timothy E Jessen MD (0.4 miles)
• FHN Center For Wound Healing (0.4 miles)
• Levine, Toni Fhn Specialty Care Stephenson Street (0.4 miles)
• Fhn Freeport Clinic Audiology MD (0.4 miles)
• Rovinder Singh MD (0.4 miles)
• Panchal Chirag MD (0.5 miles)
• Wadhwa V K Md (0.5 miles)

Hospitals

• FHN Memorial Hospital (0.5 miles)
• Freeport Memorial Hospital (1.1 miles)
• Freeport Memorial Hospital (1.5 miles)

Transportation

• U-Haul Neighborhood Dealer (0.6 miles)
• Enterprise Rent-A-Car (1.6 miles)
• U-Haul Neighborhood Dealer (2.3 miles)

Cafes

• Starbucks (1.5 miles)
• Main Street Eats & Treats (11 miles)
• Cafe 217 Espresso & Bakery Shoppe (11 miles)