DMH Home Health Svc

Cons

• They were charged $112 for a $40 nebulizer.
• Customer service is described as intentionally designed to inconvenience the customer.
• They were told the mother's diaper prescription would need renewal in two weeks, which was labeled a lie.
• They were told pads must be ordered at the same time, described as a lie.
• They were asked for an exact count of what remained, despite calling for a refill.
• They were told the prescription had been sent directly to the doctor, implying staff did not review the actual prescription or receipt.
• The conversations were described as unnecessary and irritating.
• They shipped items despite living nearby because the office staff were rude and unprofessional.
• They stood at a desk for 10 minutes without acknowledgment, then waited another 20 minutes with the nastiest attitude.
• The staff were described as miserable old women who hate their life.
• They experienced long delays in finding prescriptions (up to two months); claims were made that prescriptions weren't sent or couldn't be found, and only after the doctor called did they appear and start working.

Review

The account centers on a troubling mix of hiked charges and a pattern of frustrating, opaque service from a medical supply company. At the core of the grievance is a large overcharge: $112 billed for a nebulizer that the reviewer notes should cost about $40. That discrepancy isn't treated as a simple error but as the opening sign of a broader service failure. The reviewer suggests this isn't an isolated pricing mistake but part of a larger culture of customer disrespect and inefficiency that colors every interaction with the company.

Beyond the price issue, the reviewer paints a portrait of customer service with a deliberate, obstructive edge. They describe the company's support staff as doing "everything in their power to inconvenience the customer." The narrative includes a specific claim about a denial of an order for a caregiver's needs - diapers - on the basis that the prescription would need to be renewed in two weeks. The reviewer says this is a lie, insisting the renewal timing was misrepresented to block the order. They also recount being told that diapers and pads had to be ordered together, which they view as another false impediment designed to frustrate the customer rather than help.

A recurring theme in the account is the handling of prescriptions and refill information. The reviewer alleges that the staff required an exact count of what remained of the caregiver's supplies - an awkward and impractical request when a refill is being sought. They describe staff as demanding information about what the doctor prescribed, even pointing out that the prescription was sent directly to the doctor, not to the reviewer. The implication is that the staff aren't actually reviewing the prescription or past receipts; instead, they engage in lengthy, seemingly unnecessary questions and chatter that the reviewer characterizes as deliberate stalling.

The reviewer also details a pattern of poor in-person service. They recount waiting at a desk for ten minutes without any acknowledgement, followed by another twenty minutes of delay while the staff "stall" before providing assistance. The tone of the description is unmistakably negative, with the reviewer characterizing the staff as having "nasty attitudes." The language used to describe the employees goes beyond frustration and into a harshly critical portrayal, referring to the workers as "miserable old women that hate their life." The overall impression left is that the interaction is not just unfriendly but feels personally disrespectful.

In addition to the interpersonal friction, there's a sense of systemic delay and inconsistency in processing prescriptions. The reviewer notes a troubling pattern: it can take up to two months for prescriptions to be located within the system. They suggest that this delay is not due to any actual medical or administrative burden but rather an avoidable inefficiency. The sense is that the staff prefer to stall until the doctor intervenes or until a nurse or physician calls the office, at which point the prescription "miraculously" appears and work proceeds. This creates a perception of an unpredictable and unreliable experience, where timely access to necessary items depends on external escalation rather than smooth internal operations.

Despite living locally, the reviewer ultimately chooses to have items shipped rather than using the local, in-person service. The decision is framed as a direct consequence of the overall experience: unhelpful, slow, and often hostile interactions erode trust and reliability. The customer's willingness to travel to a nearby location is overridden by a sense that the staff's attitude and the chaotic handling of orders make in-person visits more burdensome than convenient, reinforcing a preference for mail-order service despite the distance.

Taken together, the account presents a picture of a medical supply provider struggling with pricing integrity, communication clarity, and courteous, efficient customer service. The billing dispute sets a contentious tone, and that initial friction seems to extend into every subsequent interaction - from misleading or vague statements about renewals and orders to opaque prescription handling and consistently delayed responses. The reviewer's experience culminates in a cautious, if not skeptical, stance toward the company: a pattern of rude, unhelpful staff, unpredictable processing times, and a reliance on external doctor interventions to push any real progress forward.

Restaurants

• Gyro King (0.2 miles)
• Taco Bell (0.2 miles)
• McDonald's (0.3 miles)
• Papa John's Pizza (0.3 miles)
• Wendy's (0.3 miles)
• Cancun (0.4 miles)
• Casa Fuentes (0.4 miles)

Cafes

• Peet's Coffee and Tea (0.2 miles)
• Panera Bread (1.4 miles)
• Marquis Beverage (2.6 miles)

Physicians

• Memorial Care Urgent Care on N. Water (0.3 miles)
• Hshs Medical Group (0.4 miles)
• Dr.Atluri Office (0.4 miles)
• Community Health Improvement Center (0.4 miles)
• Babich Debra, MD (0.7 miles)
• Vita Center For Women (0.7 miles)
• Pinnacle Dermatology- Decatur (0.8 miles)

Transportation

• U-Haul Moving & Storage (0.3 miles)
• Train (1.3 miles)
• Canadian National Railroad (1.6 miles)
• D R Roberts Photography (1.7 miles)
• U-Haul Neighborhood Dealer (2 miles)
• WABIC Junction (2.1 miles)
• Decatur Public Transit Center (2.4 miles)

Places of Worship

• St John's Lutheran Church (0.7 miles)
• First Christian Church (0.7 miles)
• St Thomas Church (1.1 miles)
• Temple Baptist Church (1.4 miles)
• HeartFlow Youth Ministry (1.4 miles)
• Riverside Baptist Church (1.6 miles)
• Church of Christ North Jasper (1.9 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• Pharmacy (0.9 miles)
• Walgreens (1.4 miles)
• Walgreens (2 miles)
• Meda Pharmaceuticals (2.3 miles)
• Sav-Mor Pharmacy (2.4 miles)

Hospitals

• Prime Time (0.9 miles)
• DMH Find-A-Doctor (1 miles)
• Matthews Beverly PsyD (1 miles)
• Heartland Health Care Center-Decatur (1.1 miles)
• Davita Healthcare Partners (1.3 miles)

Parks

• Monroe Park (1.2 miles)
• Central Park (2.5 miles)