Addus Healthcare

Pros

• Antwon Haywood is the best caregiver ever.
• The company is described as the best and the biggest home-care provider across the United States, and it will work hard to find you a home-maker.
• The reviewer commends Addus HomeCare for 2024.
• The staff is attentive.
• Overall, the company is considered good.
• The aide provided was pretty good.

Cons

• They describe Addus Home Care as very unprofessional and lacking accountability.
• They say the staff at the location have been replaced with unprofessional personnel who lack respect and speak disrespectfully.
• They characterize Ms. Ivy's handling as disappointing and unprofessional due to poor communication.
• They report the 95th Street Chicago office never answers the phone and misses interviews.
• They claim management is ineffective and unreachable.
• They note customers are kept on hold for hours and calls are not returned.
• They say workers don't show up and the office does not arrange replacements promptly.
• They observe the main office environment smells like mold and sewer water.
• They report payroll staff being rude and yelling.
• They state staff are unprofessional, moody, and customer service is low quality.
• They claim important documents are misplaced with no explanation.
• They mention caregivers performing substandard cleaning or not cooking, and replacements taking weeks.

Review

The collection of reviews paints a broad and consistently negative picture of Addus Home Care, especially regarding the Chicago area offices. Across multiple voices, the core themes recur: chronic communication failures, unprofessional conduct, and a sense that both front-line staff and management fail to treat clients and their families with respect or reliability. Several reviewers describe a culture of poor responsiveness that makes it difficult to get timely information, schedule care, or even confirm basic details about care plans. The frustration isn't limited to clients alone; some reviewers speak from the perspective of employees who say they faced unclear expectations, neglect of critical information, and a lack of support that jeopardized their jobs and the care they were supposed to coordinate.

A prominent strand centers on interpersonal professionalism and attitude. One reviewer laments the loss of a former front-desk employee described as lively and bubbly, contrasting that with a newer receptionist who is characterized as unprofessional and disrespectful. This sentiment recurs in a number of comments that describe staff as moody, dismissive, or rude, and in some cases, argue that the lack of courtesy begins at the top of the chain of command. In one account, a specific supervisor - Ms. Ivy - is blamed for poor communication and a failure to provide critical information, with the reviewer asserting that her approach contributed to the loss of their position. The same set of comments suggests that the problem isn't just isolated incidents but a broader pattern of disengaged or curt attitudes among staff.

Communication breakdowns are a recurring source of grievance. Reviewers repeatedly report that "no one answers the phone," that calls go to voicemail with no follow-up, or that messages go unanswered for days. Virtual interviews are missed entirely, and attempts to contact the office - whether by phone, email, or in person - often end in long waits or no meaningful response. Several reviewers describe being on hold for extended periods (hours or more) only to be disconnected or redirected to different departments with no resolution. There are also complaints about miscommunication or lack of timely updates when a caregiver is unavailable or needs to be replaced, leaving families uncertain of who is providing care and when.

The quality and reliability of care emerge as another central concern. While some reviewers mention that certain individual caregivers have been praised (for example, one caregiver is described as "the BEST" for a grandmother, underscoring that, in some cases, there are clearly capable and caring workers), the overall sentiment is that getting to those caregivers is often hampered by organizational failures. Accounts from clients who relied on homemaker services describe missed start dates, substandard cleaning or caregiving performance, and inconsistent communication from supervisors about schedules and responsibilities. In one particularly vivid review, a client describes moldy, dirty conditions and the frustration of trying to address ongoing care issues while the office remains impossible to reach.

Facility-specific criticisms also surface. A reviewer mentions the office on 95th Street in Chicago as an example of the larger communication problem, noting that they were scheduled for a virtual interview but never received a call. Another writer notes that the main office smelled like mold and sewer water, and that parking is limited. These sensory details reinforce a broader sentiment that organizational standards - ranging from cleanliness to logistical support - do not meet expectations, contributing to a sense of distrust about the agency's ability to provide safe, reliable home-care services.

The reviews include occasional praise that adds texture to the overall narrative. A few reviewers describe experiences that are more neutral or mixed: one person describes the process of becoming a caregiver as acceptable, and another says the company is a large player in the home-care space that can help people find home-makers. There are also instances of gratitude toward individual caregivers who are praised for their dedication and respect, illustrating that the problem is not with every worker but with systemic issues that hinder consistent, high-quality service. This contrast underscores a complicated reality: even within a strongly criticized system, there are moments of professional care and positive personal connections.

Taken together, the set of reviews presents a stark critique of Addus Home Care's Chicago operations. The dominant thread is a perception of pervasive unresponsiveness, difficulty communicating, and inconsistent professionalism - from front-desk staff and supervisors to the processes that govern scheduling and caregiver placement. Several reviewers call for accountability, better staffing, and improved communication as essential steps to prevent further dissatisfaction and to restore trust among families who depend on home-care services. While a minority point to positive caregiver experiences or employment moments, the prevailing sentiment remains that, in its current state, the organization struggles with reliability, respect, and effective coordination of care.

Transportation

• Cta (1.5 miles)
• Jefferson Park Bus Terminal (1.5 miles)
• Cta (4.4 miles)
• CTA Jarvis (4.5 miles)
• Cta (4.9 miles)
• Cta (5.7 miles)
• Cta (5.7 miles)

Theaters

• AMC Village Crossing Theatre (1.6 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)

Physicians

• North Shore Physicians Group (1.8 miles)
• Resurrection Medical Center Professional Building (3.4 miles)

Restaurants

• Chick-Fil-A (1.9 miles)
• Superdawg Drive-In (2 miles)
• Culver's (2.5 miles)
• Little Bad Wolf (4.1 miles)
• Raising Cane's Chicken Fingers (4.3 miles)
• SoFo Tap (4.3 miles)
• R Public House (4.5 miles)

Parks

• Portage Park (2.5 miles)
• Independence Park (2.8 miles)
• Warren Park (3.2 miles)
• Horner Park (3.3 miles)
• Dubkin Park (4.5 miles)
• Unity Playlot Park (4.6 miles)
• Logan Boulevard (4.8 miles)

Hospitals

• Swedish Covenant Hospital Cancer Care (2.7 miles)
• Saint Francis Hospital (4.2 miles)

Cafes

• Little Beans Cafe (3.9 miles)
• Starbucks (4.2 miles)
• Starbucks (4.2 miles)
• Starbucks (4.4 miles)
• Starbucks (4.6 miles)
• Starbucks (4.9 miles)
• Starbucks (5.1 miles)