Addus Healthcare in Chicago, IL

Pros

• The staff is attentive.
• The staff is friendly and pleasant.
• Antwon Haywood is described as the best caregiver ever, showing utmost respect, patience, integrity, and hard-working ethics.
• The agency is excellent, with administrators who care for clients' well-being and safety.
• The company is touted as the best and largest home-care provider across the United States.
• Caregivers are very good and the staff is friendly.
• The organization is very organized.
• Clients express love for Addus Home Care.
• Things are going well.
• They work hard to match clients with a suitable home-maker.

Cons

• They never answer the phone and never return calls or emails.
• Their management is poor; calls are not attended to and callback requests are not honored.
• The staff are lazy and obnoxious; the facility smells like mold.
• The caregivers are terrible; they miss work and aren’t reliable.
• The agency is unprofessional and disorganized; they hire from questionable sources and front-desk staff are disrespectful.
• Addus Home Care never answers its phones and fails to arrange replacements when a caregiver is unavailable.
• They keep clients on hold for hours; messages are not returned and calls go to the wrong department.
• Supervisors are rude and do not respond to clients or families in a timely manner.
• They frequently fail to provide promised services or timely communication, causing frustration and distrust.

Review

This Chicago location of Addus Home Care is best suited for families that must balance care needs with a tight budget and are prepared to act as their own care coordinators. The ideal client profile accepts that administrative responsiveness will be inconsistent and that caregiver coverage can be unreliable. In practice, the most workable arrangements tend to involve families who can actively monitor visits, press for replacements when a caregiver does not show, and push for timely updates. For households with modest daily tasks, light housekeeping, meal preparation, and basic personal care, and the stamina to navigate a frequently overloaded office, this provider can function as a stopgap option rather than a turnkey partner.

Those with higher needs or a requirement for dependable, immediate communication should consider alternatives. When care hinges on timely calls, guaranteed shifts, and predictable substitution coverage, the repeated patterns here are risky: long holds, missed calls, and delayed responses from supervisors. For families seeking a smoother, more coordinated experience, especially with complex schedules, medication reminders, or safety concerns, national or local agencies with stronger communication protocols, clearer escalation paths, and more consistent staffing are likely to deliver a better fit. In many cases, moving to a more structured setting, such as an assisted living environment, can offer the stability that this location struggles to provide.

The few clearly positive signals do offer some balance, but they do not redeem the systemic gaps. When stakeholders encounter respectful, responsive staff, certain supervisors and individual caregivers noted for their patience and integrity, those moments prove that competent care is possible. A handful of aides can perform well, with genuine attention to cooking, cleaning, and basic companionship. Yet these bright spots are isolated, and they do not address the core failures: pervasive staff turnover, chronic no-shows, and a culture that can feel dismissive or overwhelmed in handling inquiries. The upshot is a care experience that can be acceptable only if families stay intensely engaged and ready to intervene at every turn.

Operational reliability is the central fault line. Prospective clients should demand, in writing, backup coverage for every scheduled shift, explicit escalation contacts, and a transparent cadence of communication. Before signing, insist on a concrete, binder-ready care plan that names a primary supervisor, a guaranteed response window, and a protocol for substitutions when a caregiver is unavailable. Verify how payroll and caregiver checks are managed to prevent gaps or misunderstandings that can undermine trust. Ask for recent references and, if possible, speak directly with families who relied on this office for ongoing support. The goal is to convert promises into trackable commitments, something the current reviews indicate remains inconsistently delivered.

From the care-quality vantage, the risk-to-benefit calculus leans heavily toward risk. The strongest warning signs are not about the caregiving capability alone but about the organization that should orchestrate those caregivers. Reports of caregivers arriving late, missing visits, or leaving tasks unfinished coexist with accounts of theft, mismanagement of funds, and supervisors who fail to return calls or address concerns promptly. Individual caregivers can be good, and some clients clearly benefit from their kindness and competence, but the organizational failures are too frequent to overlook for anyone with meaningful safety or daily living needs. The inconsistent reliability undercuts any potential gains from a capable caregiver arriving on a good day.

Bottom line: Addus Home Care in Chicago should be approached with clear expectations and a robust plan for oversight. It may serve as a temporary, budget-conscious option for families willing to take on aggressive coordination duties, but it falls short for anyone needing dependable communication, consistent staffing, and accountable supervision. If staying with this provider, implement stringent checks: written care plans with fixed points of contact, guaranteed back-up caregivers, and regular progress updates that are documented and reviewed. For those who prioritize reliability and ease of use, alternatives, whether from other agencies or a move to a more structured care setting, will typically deliver far greater peace of mind and fewer daily stressors.

Transportation

• Cta (1.5 miles)
• Jefferson Park Bus Terminal (1.5 miles)
• Cta (4.4 miles)
• CTA Jarvis (4.5 miles)
• Cta (4.9 miles)
• Cta (5.7 miles)
• Cta (5.7 miles)

Theaters

• AMC Village Crossing Theatre (1.6 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)

Physicians

• North Shore Physicians Group (1.8 miles)
• Resurrection Medical Center Professional Building (3.4 miles)

Restaurants

• Chick-Fil-A (1.9 miles)
• Superdawg Drive-In (2 miles)
• Culver's (2.5 miles)
• Little Bad Wolf (4.1 miles)
• Raising Cane's Chicken Fingers (4.3 miles)
• SoFo Tap (4.3 miles)
• R Public House (4.5 miles)

Parks

• Portage Park (2.5 miles)
• Independence Park (2.8 miles)
• Warren Park (3.2 miles)
• Horner Park (3.3 miles)
• Dubkin Park (4.5 miles)
• Unity Playlot Park (4.6 miles)
• Logan Boulevard (4.8 miles)

Hospitals

• Swedish Covenant Hospital Cancer Care (2.7 miles)
• Saint Francis Hospital (4.2 miles)

Cafes

• Little Beans Cafe (3.9 miles)
• Starbucks (4.2 miles)
• Starbucks (4.2 miles)
• Starbucks (4.4 miles)
• Starbucks (4.6 miles)
• Starbucks (4.9 miles)
• Starbucks (5.1 miles)