Peterson Park Health Care Center

Pros

• The staff at Peterson Park Health Care Center are consistently described as caring, patient, and attentive to residents' needs.
• Many reviewers noted the facility’s cleanliness and pleasant atmosphere, highlighting the hard work of housekeeping and maintenance staff.
• Family members appreciated the responsive social workers and nursing staff who communicated promptly about their loved ones’ care.
• The center offers a variety of activities for residents, encouraging participation and fostering community engagement.
• Visitors found the environment secure, with thorough screening processes in place for added safety during visits.
• Residents have access to video calls with family members during Covid restrictions, ensuring maintaining connections despite visitor limitations.
• Reviewers praised the dedicated efforts of Certified Nursing Assistants and Registered Nurses in providing quality care to residents.

Cons

• The residents often experienced neglect, leading to bed sores and ulcerated areas on the skin due to a lack of proper care and exercise.
• The facility had issues with cleanliness and hygiene, as some residents were left in dirty clothes for weeks, and the place reportedly smelled like urine.
• There were complaints about poor food quality, with some residents receiving inadequate meals and limited options like only sandwiches.
• Some staff members were described as non-caring and inexperienced, which negatively impacted the level of care provided to residents.
• The nursing home was criticized for being overcrowded and noisy, creating an uncomfortable environment for both residents and visitors.
• Communication problems arose due to language barriers among staff members who did not speak English well, causing frustration for families trying to reach their loved ones.
• There were reports of limited access to facilities, such as restricted movement during visits due to COVID-19 regulations that made interactions feel impersonal.

Review

Peterson Park Health Care Center has received a range of reviews from families and residents, reflecting a complex picture of care, environment, and service at the facility. Many reviewers offered commendations for the staff’s attentiveness and kindness, describing them as patient and caring. One reviewer detailed their positive experiences with staff during visits to their mother, even amidst COVID-19 restrictions. The families appreciated how the staff engaged with residents during video calls when physical visits were limited, ensuring that connections between residents and their loved ones remained strong despite the challenges posed by the pandemic.

The facility is described as compact with an adequate level of cleanliness. Some reviewers noted that while it wasn't the worst in appearance, it does need renewing to improve its overall ambiance. The dining area was considered intimate and clean, with some reports mentioning music being played to create a pleasant atmosphere. Staff members were praised for their attentiveness towards residents; they often took the time to ensure those who required assistance received it promptly. There were positive mentions about how they focused on engaging patients who may have had cognitive difficulties, showcasing a commendable approach towards compassionate care.

However, contrasting experiences paint a different story regarding the quality of care at Peterson Park. Some individuals reported severe deficiencies in staffing levels which negatively affected resident care. Instances of neglect were mentioned where patients suffered from bedsores due to lack of proper attention and exercise. Another critical issue raised was related to inadequate food supply; one family mentioned experiencing days without access to drinking water or nutritious meals during their relative's stay. Such accounts raise serious concerns about management practices within the facility.

Communication issues were another point of contention among several reviewers. Complaints surfaced about delays in relaying information between staff and families, particularly around health concerns affecting residents’ well-being. In some cases, family members found it challenging to reach out directly due to perceived staff indifference or language barriers amongst employees. This lack of effective communication led some individuals to feel increasingly frustrated regarding their loved ones' conditions and treatment processes.

The overall atmosphere appears mixed according to various perspectives; while some families noticed moments filled with warmth and engagement among staff and residents alike, others witnessed an unwelcoming environment marked by crowded hallways reminiscent of hospital settings rather than an uplifting nursing home experience. Issues like overcrowding created feelings that individual care might be compromised due to insufficient nurse-to-patient ratios.

In conclusion, while Peterson Park Health Care Center features dedicated staff who genuinely care about the patients under their supervision — as expressed through various glowing testimonials — there are critical underlying concerns that cannot be overlooked based on numerous negative reviews detailing neglectful practices and resource shortages affecting patient care quality significantly. For prospective residents or families considering this center for themselves or loved ones, weighing both positive experiences alongside troubling encounters will be essential in making informed decisions about future placements in long-term care facilities such as Peterson Park.

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)

Physicians

• North Shore Physicians Group (1.7 miles)
• Resurrection Medical Center Professional Building (4.5 miles)

Hospitals

• Swedish Covenant Hospital Cancer Care (1.9 miles)
• Saint Francis Hospital (3.2 miles)
• Advocate Illinois Masonic Medical Center (5.5 miles)

Parks

• Warren Park (2.1 miles)
• Horner Park (2.7 miles)
• Independence Park (2.8 miles)
• Portage Park (3.1 miles)
• Dubkin Park (3.4 miles)
• Unity Playlot Park (4.5 miles)
• Hamlin Park (4.6 miles)

Theaters

• AMC Village Crossing Theatre (2.2 miles)

Transportation

• Cta (2.3 miles)
• Jefferson Park Bus Terminal (2.4 miles)
• Cta (3.4 miles)
• CTA Jarvis (3.4 miles)
• Cta (4 miles)
• Cta (5 miles)
• CTA - Belmont (5.3 miles)

Restaurants

• Chick-Fil-A (2.5 miles)
• Culver's (3 miles)
• Superdawg Drive-In (3 miles)
• Little Bad Wolf (3.1 miles)
• SoFo Tap (3.4 miles)
• R Public House (3.5 miles)
• Longman & Eagle (4.5 miles)

Cafes

• Little Beans Cafe (3 miles)
• Starbucks (3.5 miles)
• Starbucks (3.6 miles)
• Starbucks (3.7 miles)
• Starbucks (3.7 miles)
• Starbucks (4.3 miles)
• Starbucks (4.6 miles)