Brookdale Twin Falls

Pros

• The facility is very clean and has a beautiful atmosphere, both indoors and outdoors.
• The staff are friendly, helpful, and professional, providing good care to the residents.
• Brookdale Twin Falls offers a wide range of activities that residents enjoy, creating a high-energy environment.
• Residents have spacious, comfortable living spaces that feel like home and can be personalized.
• The dining experience is well organized, with delicious meals served by kind staff who genuinely care about the residents.
• The community is family-oriented and provides social interaction for residents, enhancing their quality of life.
• Tours of the facility are comprehensive and informative, showcasing various features and amenities available to residents.

Cons

• The admissions process at Brookdale Twin Falls was rushed, leading to a lack of thorough communication and orientation for new residents and their families.
• There are concerns regarding accountability across various departments, including administrative and operational aspects.
• The facility appears to be understaffed, which raises issues about the level of care provided to residents.
• Laundry services for residents are not being completed in a timely manner, leading to dissatisfaction among families.
• The quality of food served has been criticized, with several residents expressing dissatisfaction with the meals.
• Promises made during the tour by the Marketing Director were not fulfilled, resulting in a feeling of unmet expectations concerning value for money.
• There have been complaints about a lack of follow-through on family feedback and concerns from business office personnel.
• Some residents feel isolated due to insufficient activity engagement or staff availability for social interaction.
• Recent changes in management have raised concerns about consistency in care and operations within the facility.
• The layout of the community requires significant walking, which may be challenging for some seniors living there.

Review

Brookdale Twin Falls has garnered a mixed but generally favorable reputation among those who have considered it for their loved ones. Many reviewers commend the facility for its cleanliness, vibrant atmosphere, and dedicated staff. This community often shines in its presentation—visitors note the beautiful indoor and outdoor areas, with well-kept gardens and amenities that make it an inviting place for seniors to live. Residents are encouraged to personalize their living spaces, which fosters a sense of ownership and comfort; the ability to bring pets and furnish rooms as they see fit adds to this feeling of homeliness.

The dining experience at Brookdale Twin Falls is frequently highlighted as a standout feature. Reviewers praise the quality of meals served, mentioning that they were both well-prepared and delicious. The staff in the dining area are described as attentive and caring, which contributes positively to residents’ overall experiences during meal times. However, some feedback indicates dissatisfaction with food quality or variety from certain residents, pointing out inconsistencies that could be improved upon to better meet dietary preferences.

Despite these positive aspects, there are notable areas for improvement reported by families and prospective residents. A common theme revolves around communication issues with administration. Several reviewers noted challenges in reaching administrative personnel after their loved one moved in, often citing delays in responses to emails and phone calls. This lack of timely communication can lead to frustration among families eager for updates regarding care or specific concerns about their loved ones' needs.

The admissions process seems to be another area where Brookdale Twin Falls falls short of expectations. Some families felt rushed during this crucial onboarding phase, leading to unaddressed concerns about proper orientation for new residents and their families alike. Additionally, there have been mentions of insufficient assessments regarding individual care needs; particularly concerning was the discovery that some did not receive adequate support or attention based on what had been initially promised during tours.

While many appreciate Brookdale’s numerous activities designed to promote social interaction among residents—such as games, arts and crafts sessions, physical therapy options, and special events—others feel that there might be a disconnection between promises made during tours versus actual follow-through once residency begins. Aspects such as transportation scheduling have also drawn criticism for lack of accountability across various departments within the facility.

The emotional toll associated with transitioning loved ones into assisted living is evident in many reviews; selecting a suitable environment tailored specifically for each individual’s needs can be quite challenging. Many families emphasize the importance of finding a place that aligns with both their personal expectations and those of their loved ones—a sentiment underscored by instances where shifts were necessary even after settling into Brookdale Twin Falls due to unmet care requirements or personal considerations regarding fit.

In summary, while Brookdale Twin Falls offers many appealing features—from its clean facilities and friendly atmosphere to enjoyable communal dining experiences—there remain significant hurdles related primarily to communication consistency, transparent admissions processes, individualized care assessments, and resident satisfaction with specific services provided. Families looking into this facility should weigh these factors carefully when considering if it matches the unique needs of their loved ones.

This area of Twin Falls, Idaho offers a convenient and accessible location for seniors looking for a peaceful community with essential amenities nearby. With several physician offices, pharmacies, and hospitals in close proximity, residents can easily access healthcare services. Additionally, there are various cafes and restaurants for dining options, as well as parks for leisurely strolls and outdoor activities. Places of worship provide spiritual fulfillment, while the local theater offers entertainment options. Transportation services are also available for convenience. Overall, this neighborhood provides a well-rounded environment for senior living with a range of services and attractions within a short distance.

Physicians

• River View Surgery Center (0.2 miles)
• St Luke's Clinic Family Medicine (0.4 miles)
• St Luke's Clinic Diabetes Management Center (0.4 miles)
• Kenneth Alan Cogen (0.4 miles)
• St Luke's Orthopedic and Plastic Surgery (0.4 miles)
• Snake River Ear Nose & Throat Clinic (0.5 miles)
• St Luke's Clinic Podiatry (0.5 miles)

Cafes

• Cafe la Falls (0.3 miles)
• Moxie Java (0.3 miles)
• Twin Beans Coffee (0.5 miles)
• Starbucks (0.7 miles)
• Dutch Bros Coffee (0.7 miles)
• Capriotti's Sandwich Shop (0.9 miles)
• Starbucks (1.1 miles)

Restaurants

• Diamondfields Restaurant (0.3 miles)
• Wok N Grill (0.3 miles)
• Jack In The Box (0.3 miles)
• Jakers (0.3 miles)
• Applebee's (0.4 miles)
• Shari's Restaurant (0.4 miles)
• Chick-Fil-A (0.4 miles)

Hospitals

• Blue Cross Of Idaho Twin Falls District Office (0.3 miles)
• Emergency Services at St Luke's Magic Valley (0.8 miles)
• DaVita Twin Falls At Home (0.8 miles)
• St Luke's Magic Valley Sleep Institute (1 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.4 miles)
• Twin Falls Idaho Temple (0.7 miles)
• Church of Jesus Christ of Latter Day Saints (0.7 miles)
• Grace Baptist Church (1.1 miles)
• Church of Jesus Christ of Latter Day Saints (1.1 miles)
• Genealogical Library-Twin Falls Idaho (1.2 miles)
• Immanuel Lutheran School (1.2 miles)

Pharmacies

• Shopko Twin Falls Pharmacy (0.5 miles)
• CVS Pharmacy (0.5 miles)
• Kurt's Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.3 miles)
• American Pharmacy Purchasing Alliance (1.5 miles)
• Norco (1.5 miles)

Parks

• Shoshone Falls Park (0.5 miles)
• Drury Park (0.7 miles)
• Centennial Waterfront Park (1.3 miles)
• Dierkes Lake (1.8 miles)

Theaters

• Magic Valley Cinema 13 (0.6 miles)

Transportation

• Lou's Wild-Bird Taxidermy (0.6 miles)
• U-Haul (1.5 miles)
• U-Haul Moving & Storage (1.5 miles)