DeSano Place Residential

Pros

• The staff at DeSano Place are very friendly and helpful.
• They truly care for residents and keep families updated.
• The care is excellent and the staff are well trained, especially for dementia.
• Residents are treated like family in a wonderful, supportive environment.
• The facility is inviting, well maintained, and home-like.
• The team goes above and beyond to keep residents engaged and stimulated.
• Management and leadership are dedicated, compassionate, and supportive.
• The meals are exceptional and the dining experience is positive.
• Outside advocates are welcomed, demonstrating transparency.
• Families feel grateful and relieved after choosing DeSano Place.
• The environment feels peaceful and comfortable for residents and visitors.
• Staff conduct and resident care are consistently described as compassionate and respectful.

Cons

• Weekend maintenance has lacked a bit.
• The owner's daughter was rude during the family meeting and seemed heartless.
• She ruined the few days they had left with their mom.
• She should not be in charge of anything involving families.
• The family felt they could not visit their mom whenever they wanted due to the daughter's policy.
• The reviewer would never put their loved one in their facility while she was involved.

Review

Across a wide range of personal stories, DeSano Place and its related Desano facilities come across as welcoming, people-centered communities where caring for residents is the top priority. Many readers describe being drawn in by a positive introduction from someone they know, sometimes through a friend from the gym, and quickly note how the staff greet every visitor with warmth and a smile. The overarching sentiment is that the teams here treat residents with genuine kindness, respect, and attention, and that families feel heard and valued as partners in care.

Care quality is the recurring theme that threads through almost every testimonial. The staff are repeatedly praised for their attentiveness, training, and calm, capable handling of dementia and memory-care needs. Several reviews emphasize that the teams are not only capable but also incredibly compassionate - taking time to explain care plans, keep families informed, and adjust to each resident's changing needs. Specific staff members stand out in a few accounts; Desi, in particular, is highlighted as a standout nurse who provided exceptional care and a personal touch that made a meaningful difference for families. Families also note that the facilities emphasize personalized care plans and ongoing efforts to keep residents engaged with activities and meaningful routines.

The environment itself is characterized as homelike, clean, and peaceful. Reviewers consistently describe a setting that feels safe, spacious, and well-maintained, with comfortable, accessible rooms and outdoor options that residents can enjoy whenever they wish. The atmosphere is described as inviting and comforting, with a strong emphasis on safety, clean facilities, and a layout that supports independent living within a secure, supportive community. In several accounts, the ability to participate in activities, stay connected with loved ones, and attend family events helps reinforce the sense that DeSano places a premium on quality of life as well as quality of care.

Communication and family involvement emerge as central strengths. Families report being kept informed about their loved ones through regular updates, photos, and even videos, which helps them feel connected even when they cannot be there in person. Some testimonials note the openness to outside private advocates and the transparency of operations, signaling a collaborative approach to care that includes family members and other professionals. There is a clear thread of appreciation for care teams that treat residents as members of a broader family, rather than as anonymous occupants of a facility.

Several testimonials come from professionals and advocates who have observed or participated in care over extended periods. One reviewer who has worked as an Elderly Care Advocate for a decade describes DeSano as a godsend - emphasizing that the staff listen to families, respect their concerns, and are willing to bend over backwards to accommodate needs. This perspective adds an important layer of trust, underscoring that the organization's strength lies not only in routine kindness but in a demonstrated willingness to collaborate with families and outside professionals to meet individual needs.

Individual stories further illustrate how the care teams operate in practice. Comments highlight how the staff are willing to go the extra mile to ensure residents feel at home, whether by staying attentive to daily schedules, helping with meals, or facilitating social engagement. The care for those with memory loss is repeatedly singled out as a strength, with praise for patient, compassionate approaches that honor each resident's personality and history. Beyond the caregiving, some accounts also celebrate moments where staff and even owners personally participate in residents' lives, such as attending celebrations or visiting families, which reinforces a sense of community and shared purpose.

While the overall tone is overwhelmingly positive, one review stands apart as a warning note. A family recounts a difficult experience centered on a meeting led by the facility's owner's daughter, describing how the communication style and restrictions placed on visiting detracted from the family's ability to feel supported during a difficult time. This account emphasizes that, even in highly regarded settings, family dynamics and leadership choices can heavily influence an experience, and it serves as a reminder that every family should carefully assess how a facility handles family involvement and end-of-life considerations.

Taken together, the mosaic of reviews paints a picture of DeSano Place and its Desano-affiliated facilities as strong, people-first options for memory care, dementia care, and related senior services. The prevailing message is one of gratitude and strong recommendation: families feel their loved ones are treated with dignity and compassion, staff are well-trained and responsive, and the environment supports both comfort and continuity of life. For many, these facilities are not just places to receive care, but communities where residents and families can find reassurance, timely communication, and a sense of belonging.

This part of Shoshone, Idaho offers a variety of amenities and services that cater to senior living needs. With multiple restaurants nearby such as Monarcas Mexican Store and The Burrito Lady, seniors can enjoy convenient dining options. There are also cafes like Manhattan Cafe for a relaxing cup of coffee. For spiritual needs, there are several places of worship including Assembly of God and First Baptist Church. In terms of healthcare, St. Luke's Jerome and North Canyon Medical Center provide medical services while pharmacies like Ridley's Food & Drug offer easy access to medications. Additionally, there are parks like Camozzi Park and Gayle Forsyth Memorial Park for outdoor activities. Transportation options like U-Haul dealerships and Airpower Unlimited make it convenient for seniors to get around the area. Overall, this neighborhood in Shoshone provides a well-rounded environment for senior living with various amenities and services easily accessible.

Restaurants

• Monarcas Mexican Store (0.1 miles)
• La Campesina 2 (0.1 miles)
• Shoshone Snack Bar (0.2 miles)
• Iron Horse Saloon (0.2 miles)
• The Burrito Lady (0.2 miles)
• Eagles Nest (7.5 miles)
• Sally's Office Solutions (15 miles)

Cafes

• Manhattan Cafe (0.1 miles)
• Chimney Creek Coffee Company (15.3 miles)
• Idaho State Expresso (18.3 miles)

Places of Worship

• Assembly of God (0.4 miles)
• First Baptist Church (0.5 miles)
• Oasis Christian Fellowship (0.6 miles)
• Gooding Springs Calvary Chapel (15.1 miles)
• Christian Life Fellowship (15.2 miles)
• Assembly of God (15.2 miles)
• Richfield United Methodist Church (15.2 miles)

Transportation

• U-Haul Neighborhood Dealer (0.5 miles)
• U-Haul Neighborhood Dealer (0.8 miles)
• U-Haul (15.3 miles)
• U-Haul Neighborhood Dealer (15.4 miles)
• U-Haul Moving & Storage (15.4 miles)
• Airpower Unlimited (15.6 miles)
• U-Haul Neighborhood Dealer (15.8 miles)

Parks

• Camozzi Park (14.5 miles)
• Gayle Forsyth Memorial Park (14.8 miles)
• Gayle Forsyth Memorial Park (14.8 miles)
• Centennial Heritage Park (15.3 miles)
• Horsey Park (15.4 miles)
• Jerome North Park (15.5 miles)
• Rotary and Thompson Memorial Park (16.2 miles)

Hospitals

• St. Luke's Jerome (15.2 miles)
• St Luke's Jerome Medical Center (15.2 miles)
• North Canyon Medical Center (15.2 miles)

Physicians

• St Luke's Clinic Jerome Family Medicine (15.2 miles)
• Lab Services at St Luke's Jerome Outpatient Services (15.2 miles)
• Associates In Family Practice (15.4 miles)
• Jerome Eyecenter (15.6 miles)
• Associates In Family Practice (18.4 miles)

Pharmacies

• Ridley's Food & Drug (15.3 miles)
• Ridley's Family Markets (15.4 miles)
• R & R Pharmacy (15.7 miles)
• Ridley's Food & Drug (16.2 miles)
• Jerome Grocery Store & Phrmcy (16.2 miles)
• Jerome Drug (16.7 miles)
• Rite Stuff Foods (17.1 miles)