BMW Idaho Inc

Pros

• The staff is described as courteous, friendly, and extremely helpful.
• Anthony is praised for being professional and courteous.
• Morgan is hailed as phenomenal and among the best in car sales west of the Mississippi.
• The service department is noted for outstanding customer service and professionalism.
• The dealership is considered honest and upfront from the beginning.
• They arrange loaner cars when needed, contributing to a smooth overall experience.
• Appointments are easy to schedule.
• They go above and beyond during warranty service, including providing a loaner vehicle.

Cons

• They were charged for a Vehicle Alignment Check even though no adjustments could be performed because the required tool wasn't available.
• The dealership claimed to have the BMW camber adjustment tool, but it turned out they did not, preventing any proper camber adjustment.
• The 4-Wheel Alignment produced almost no change; toe and camber readings remained essentially the same as before.
• They spent nearly $200 for little to no improvement and felt misled about what would be done.
• One reviewer alleged they were told there was a seized rear brake and quoted $900, which later proved to be false.
• A separate complaint claimed a lug nut was damaged and wheels were not balanced, leading to unsafe driving and extra hassle.
• Several reviewers described the dealership as sketchy and advised others to avoid it.

Review

BMW of Idaho Falls is a place that many customers visit with high expectations and consistently positive praise for the people who work there. Across the board, the staff is described as courteous, friendly, knowledgeable, and easy to work with. Multiple reviews point to a dealership that makes scheduling appointments quick and straightforward, and several customers specifically mention how easy it is to get a loaner car when needed, sometimes even arranging for a loaner for day-long or extended trips. The service team is frequently lauded as thorough and patient, with many customers appreciating the way advisors explain options and potential maintenance steps in clear terms. A common thread among the praise is that the customer experience - from the initial contact to picking up a serviced car - feels professional and warm, with some reviewers noting that their car comes back clean and ready to go, which adds to the overall positive impression.

At the same time, the dealership's service department has drawn criticism from a subset of customers who felt misled or let down by specific procedures and pricing. One notable case centered on a DIY alignment performed by a car owner who had just replaced front suspension components on a 2003 BMW X5 (E53). The owner sought a complete, professional alignment and called ahead multiple times to confirm that BMW of Idaho Falls possessed the BMW camber adjustment tool (special tool no. 33 3 140) required to properly adjust camber on that model. They were repeatedly assured the tool was on hand and that a full alignment could be performed. The author even drove nearly an hour from another city based on those assurances. When they arrived, they were told the shop did not actually have the tool and hence could not adjust camber. They were charged a Vehicle Alignment Check for $78.23 despite no adjustments being possible. The same day, they returned for a second appointment, again promised by the service staff that an almost-perfect alignment could be achieved without the tool. They paid an additional $100.26 for a 4-Wheel Alignment, but the before-and-after measurements showed essentially no change - toe adjustments were only minor, and camber remained unaltered. The owner felt the whole experience amounted to paying for a service that couldn't be delivered as described, and described the results as inaccuracy in the dealership's claims.

The same narrative is underscored by the contrast between what the owner expected and what occurred: the alignment results, as evidenced by the printouts, showed that the DIY alignment had camber already near factory settings prior to the appointment, and the dealership's intervention produced almost no meaningful modification. The person recounting this experience emphasizes the lack of transparency and accountability in the process: they were told they could get the camber adjusted even without the specialized tool, which did not happen. This particular episode leaves a lasting impression of frustration and disappointment, especially given the time invested - nearly four hours of the day and roughly $200 spent for what felt like minimal, if any, actual improvement.

There are also accounts that illustrate more complicated interactions with service and sales in this same dealership ecosystem. Some reviewers recount highly negative experiences unrelated to the alignment issue, including allegations about misrepresentations regarding maintenance needs and pricing. One reviewer alleged being told their car had a seized rear brake and quoted an excessive sum to fix it, only to find the brake was fine upon inspection at home. Others describe extended downtime without consistent communication, multiple trips to resolve problems, missed updates, and even damage to wheels or lug nuts that increased the costs and inconveniences. A subset of customers describe the dealership as sketchy or untrustworthy, with frustration compounded by a lack of loaner availability during certain visits and by the perception that the dealership did not take responsibility for subsequent issues. These reviews contribute a strong caveat for potential customers who are evaluating whether to rely on the service department for crucial, time-sensitive work.

In contrast, several reviews highlight the high level of professionalism and expertise that many staff members bring to the table. Names like Anthony, Morgan, and Ryan appear repeatedly as standout members of the team. Anthony is praised for his professional and courteous approach, especially during service interactions, and for guiding customers through the available options with clarity. Morgan is described as phenomenal and one of the best people to work with, particularly for customers traveling from other states, with the offshore feedback emphasizing the warmth and attentiveness of the sales and service teams. Ryan is singled out for delivering an outstanding job, and a number of reviews underscore how the team's breadth of knowledge helps customers feel confident during both routine maintenance and more complex decisions. Several reviewers note that the staff is genuinely invested in customer satisfaction, going the extra mile by arranging loaners for out-of-state customers, explaining maintenance steps in detail, and providing thoughtful recommendations for upcoming services.

Taken together, the customer experiences at BMW of Idaho Falls present a nuanced picture. On the positive side, the dealership is praised for its courteous, knowledgeable staff, efficient service, and the ability to handle sales and service in a manner that many customers find trustworthy and friendly. The willingness to accommodate out-of-state customers, the availability of loaners, and the overall demeanor of the team contribute to a strong reputation among those who have had good experiences. On the negative side, there are credible concerns about transparency in pricing and the handling of specialized repairs, especially when a required tool is not available or when customers rely on assurances that a particular adjustment can be completed. The alignment incident with the BMW X5's camber, in particular, stands out as a cautionary tale about verifying tool availability and clearly communicating what can and cannot be done during a visit.

For potential customers, the takeaway is to approach BMW of Idaho Falls with a balance of trust and verification. If you're scheduling a service that depends on specialized equipment, it may be wise to confirm not only that the shop has the correct tools but that the scope of work is realistically achievable in that visit. Clear, written estimates and a transparent explanation of what will be done - and what will not - can help prevent misalignments between expectations and results. The dealership's strengths - customer-centric service, knowledge, and a genuine effort to assist - are evident in many reviews, and the team's commitment to making things right, even in challenging situations, is a recurring theme. Yet this is tempered by experiences where communication gaps, misstatements, or pricing concerns created frustration and distrust. As with any large service operation, a transparent, proactive approach to pricing, tool availability, and expected outcomes will be crucial to maximizing trust and ensuring that the positive experiences outweigh the negative ones for customers who rely on BMW of Idaho Falls for both maintenance and specialized needs.

This neighborhood in Jerome, Idaho offers a range of amenities and services that cater to the needs of seniors. With several hospitals and medical centers within close proximity, including St. Luke's Jerome and St. Luke's Magic Valley Medical Center, residents can easily access quality healthcare facilities. There are also multiple pharmacies nearby for convenient medication management. Additionally, the area boasts a variety of dining options such as Tiger Stop, El Tigre Restaurant, and Tacos Mary for enjoyable meals. Parks like Centennial Heritage Park and Horsey Park provide green spaces for leisurely strolls or picnics. Places of worship such as Overcomers Church and Jerome First Baptist Church offer spiritual enrichment, while transportation options like U-Haul and Idaho Helicopters ensure easy mobility around the community. Overall, this neighborhood in Jerome provides a well-rounded environment for seniors seeking a comfortable and convenient lifestyle.

Restaurants

• Tiger Stop (0.1 miles)
• El Tigre Restaurant (0.1 miles)
• Main Street City Market & Grill (0.6 miles)
• The Island Bar & Grill (0.7 miles)
• Tacos Mary (0.7 miles)
• Dq Grill & Chill (1 miles)
• Tacos Sonora (1.3 miles)

Hospitals

• St. Luke's Jerome (0.2 miles)
• St Luke's Jerome Medical Center (0.2 miles)
• Imaging at St Luke's Magic Valley Medical Center (10 miles)
• Emergency Services at St Luke's Magic Valley (10.1 miles)
• DaVita Twin Falls At Home (10.1 miles)

Physicians

• St Luke's Clinic Jerome Family Medicine (0.3 miles)
• Lab Services at St Luke's Jerome Outpatient Services (0.3 miles)
• Jerome Eyecenter (0.7 miles)
• Tudor Janette Taylor Halverson Twin Falls (9.7 miles)
• Canyon Crest Eye Physicians (9.7 miles)
• St Luke's Clinic Internal Medicine: Twin Falls, Pole Line Rd (9.9 miles)
• St Luke's Clinic Pulmonology (9.9 miles)

Parks

• Centennial Heritage Park (0.4 miles)
• Camozzi Park (0.5 miles)
• Horsey Park (0.6 miles)
• Jerome North Park (0.6 miles)
• Gayle Forsyth Memorial Park (0.7 miles)
• Gayle Forsyth Memorial Park (0.8 miles)
• Rotary and Thompson Memorial Park (1.3 miles)

Places of Worship

• Overcomers Church (0.6 miles)
• Jerome First Baptist Church (0.6 miles)
• Methodist Church (0.7 miles)
• Calvary Episcopal Church (0.7 miles)
• First Christian Church (0.8 miles)
• Northridge Fellowship Sbc Inc. (1.3 miles)
• Living Waters Presbyterian Church (9.2 miles)

Transportation

• Airpower Unlimited (0.7 miles)
• U-Haul Neighborhood Dealer (0.9 miles)
• U-Haul (2.1 miles)
• Idaho Helicopters (4.3 miles)
• U-Haul Neighborhood Dealer (9.5 miles)
• U-Haul (9.8 miles)

Pharmacies

• R & R Pharmacy (0.7 miles)
• Ridley's Food & Drug (1.3 miles)
• Jerome Grocery Store & Phrmcy (1.3 miles)
• Jerome Drug (1.9 miles)
• Rite Stuff Foods (2.2 miles)
• Walmart Pharmacy (2.7 miles)
• Natures Forum (9.8 miles)

Cafes

• Idaho State Expresso (10 miles)
• Starbucks (10.1 miles)
• Dutch Bros Coffee (10.1 miles)

Theaters

• Magic Valley Cinema 13 (10.2 miles)