Home Helpers

Pros

• Stacey Zimmerman has the clients' best interests in mind.
• She is caring, organized, and an overall amazing woman.
• Brooklyne has a heart of gold and pours her heart into everything she does.
• Brooklyne Weitzel is amazing at her job and loves meeting and helping out people in need.
• Brooklyne is very sweet and compassionate toward clients and their families.
• The group is fantastic, with management and workers who are efficient, caring, and accommodating.
• They provided loving support to a mom for many years, and the reviewer is very grateful.
• The staff are very kind, caring, and professional on every level, and are trustworthy and great people.

Cons

• A reviewer claimed that caregivers were "bouncing off the walls" and could not perform the needed services.
• A reviewer stated that a caregiver was sent who could not perform the required services.
• A reviewer described workers failing to show up, arriving late, and watching videos on the patient's phone.
• A reviewer said the company is holding the mother's deposit and arguing with her, creating misery during the family's grief.
• A reviewer described the finance department as completely unprofessional and noted a prepaid amount of over $3,000 that needed to be refunded.
• A reviewer reported that the refund process took three months with constant emails and calls and no apology or valid explanation.
• A reviewer alleged that FedEx delivery was mishandled (wrong address) and a $120 delivery charge was deducted from the refund.
• A reviewer claimed the marketing director was misleading and there was little to no training, leaving clients unhappy.
• A reviewer criticized management as poor and not treating employees or clients well.

Review

The collection of reviews presents a company that inspires deeply personal loyalty in some clients and painful frustration in others. On the one hand, several reviewers celebrate Home Helpers and the people who work there as genuinely caring professionals who put their clients' well-being first. They highlight individuals who go above and beyond, express gratitude for long-term support, and feel that the organization can be a lifeline for families during tough times. On the other hand, a number of clients recount serious problems - missed visits, late arrivals, and care that didn't meet expectations - along with frustrating experiences dealing with finances and administration. Taken together, the feedback paints a nuanced picture of a service with real strengths in compassionate caregiving but significant shortcomings in reliability and administrative handling.

Stacey Zimmerman emerges as a standout in several positive messages. Reviewers describe her as someone who keeps the client's best interests at the forefront, noting that she is caring, organized, and, in their view, an all-around exceptional professional. The praise isn't limited to a single person or a single family; multiple clients express strong confidence in her abilities and say they would forever recommend Home Helpers based in large part on her approach. This level of endorsement suggests that, when Stacey is involved, families feel heard, supported, and well cared for.

Other staff members receive similarly affectionate testimonials. Brooklyne is repeatedly described as having a "heart of gold" and as someone who pours herself into her work. Reviewers say she is genuine, kind, giving, and incredibly dependable, with one family expressing that they love her to pieces. Amber Bowser is also singled out in a positive light, described as part of a staff that is "the best" and "very kind, caring, and sweet." The recurring theme is that the best experiences with Home Helpers come from caregivers who are not only competent but deeply empathetic and personally invested in helping families navigate difficult moments.

Yet there are equally compelling accounts of service failures that left families distressed. One reviewer describes a father who was in hospice at home where caregivers allegedly failed to show up, arrived late, and spent time in the room watching videos on their phones rather than providing needed care. This experience is framed as a source of misery and distress during an already painful period of grief for the family. In another account, the financial and administrative side of the business is criticized for unprofessional handling, with a claim that a prepaid arrangement for a visiting stepson's care involved a refund that took months to process and required persistent follow-up.

Financial friction surfaces again in a detailed complaint about deposits and refunds. A reviewer recounts that their stepson, who has a traumatic brain injury and is in a wheelchair, prepaid for services that were later canceled. The process to recover more than $3,000 took repeated emails and calls, with assurances that checks were "in the mail" until a FedEx-delivered refund finally arrived - only after significant delay and with an additional $120 charge deducted by the company for delivery, plus complications from an incorrect address. The reviewer notes that there was no satisfactory explanation or apology for these mistakes, and the entire experience left them feeling misled and frustrated.

In addition to the personal care experiences, some reviews point to internal management and training issues. A former marketing director's testimony describes misleading promises and a lack of meaningful training, which contributed to client dissatisfaction. The account details conflicting experiences: two clients apparently left unhappy, a caregiver sleeping through parts of a training period, and unclear explanations when issues arose. The reviewer claims that the lack of proper onboarding and the appearance of favoritism or miscommunication affected both client outcomes and staff morale. This vignette suggests recurring tensions between promises made by leadership and the actual in-field experience.

Despite these criticisms, several reviews end on a warm note, underscoring that many families found Home Helpers capable of delivering loving, long-term support. One family mentions that the group provided caring, consistent assistance to their mother for many years, and they remain grateful for that relationship. The overarching message from these more favorable voices is one of appreciation for a company that, when functioning at its best, feels like a trusted partner in managing ongoing care. The dichotomy across reviews indicates a company capable of extraordinary compassion and reliability, but one that struggles with consistency in scheduling, administrative processes, and clear communication from leadership to clients and families.

Overall, the feedback presents a portrait of Home Helpers as a service with deeply capable, compassionate caregivers who can make a meaningful difference in a family's life. At the same time, it reveals serious concerns about reliability, administrative efficiency, and financial handling that have caused frustration and eroded trust for several clients. The strongest messages of endorsement come from families with positive, ongoing relationships and standout individuals like Stacey Zimmerman, Brooklyne, and Amber, while the sharpest criticisms center on missed visits, care gaps, and opaque or protracted financial interactions. The mix suggests that improvements in scheduling reliability, staff training, and transparent financial practices could help bridge the gap between these divergent experiences.

This area of Coeur d'Alene, Idaho, offers a convenient and diverse range of amenities for seniors looking to settle down in a vibrant community. With several parks nearby, such as Cherry Hill and Tubbs Hill, there are plenty of opportunities for outdoor activities and relaxation. The proximity to various restaurants, cafes, and pharmacies ensures easy access to dining options and healthcare services. In addition, the presence of reputable physicians, including Mind Q PA and North Idaho Eye Institute, provides peace of mind regarding medical care. The availability of places of worship like Coeur D'alene Bible Church caters to spiritual needs. Furthermore, with hospitals like Kootenai Health within a short distance, emergency healthcare needs can be easily addressed. Overall, this area offers a well-rounded living experience for seniors seeking comfort and convenience in Coeur d'Alene.

Parks

• Cherry Hill (0.5 miles)
• Tubbs Hill (1.3 miles)
• McEuen Park (1.4 miles)
• Independence Point (1.6 miles)
• City Park (1.7 miles)

Physicians

• Mind Q PA (0.6 miles)
• Absolute Hearing Aid Center (0.7 miles)
• Coeur D'alene Oral Surgery (1 miles)
• Hutchinson Edwin PhD (1.4 miles)
• Direct Radiology (1.5 miles)
• North Idaho Eye Institute (1.7 miles)
• Kootenai Clinic Diabetes and Endocrinology (1.8 miles)

Restaurants

• Jimmy's Down the Street (0.8 miles)
• Moon Time (0.8 miles)
• Michael D's Eatery (0.8 miles)
• Junior's Cocina Mexicana (0.9 miles)
• Roger's Ice Cream & Burgers (0.9 miles)
• Downtown Shibas Coeur D Alene (0.9 miles)
• Pilgrim's Natural Food Market (1.1 miles)

Pharmacies

• Safeway Food & Drug (1.2 miles)
• Rite Aid (1.6 miles)
• Interlake Pharmacy (1.8 miles)
• Walgreens (2 miles)
• Medicine Man Pharmacy (2.2 miles)

Places of Worship

• Thirst - College Age - Young Adults (1.2 miles)
• Coeur D'alene Bible Church (2.6 miles)

Cafes

• Coeur D'Alene Coffee C (1.3 miles)
• Woops! (1.4 miles)
• Vault Coffee (1.4 miles)
• Calypsos Coffee & Creamery (1.5 miles)
• Starbucks (1.6 miles)
• CK Coffee (2 miles)
• Dutch Bros Coffee (2.1 miles)

Hospitals

• Long Beach Memorial Med Center (1.5 miles)
• Kootenai Occupational Medicine (1.8 miles)
• Kootenai Health (1.9 miles)
• Emergency Room, Kootenai Medical Center (2 miles)