Home Helpers

Pros

• Coralee Walther met with families in advance to understand care needs and answer questions.
• Coralee rapidly coordinated 24x7 care on short notice with outstanding attention.
• Maria Contreras and Janet Boles were sincerely compassionate, treating the mother with respect and dignity, and forming a friendship.
• Casey and Fran were wonderful and caring during the dementia and hospice journey.
• The Home Helpers caregivers were described as outstanding and compassionate.
• Lindsay is very caring, solves problems quickly, and contributes to a positive Home Helpers experience.
• Lindsay's professionalism, attention to detail, positive attitude, and reliability make her an invaluable asset.
• Home Helpers is a top-notch community partner.
• The care enabled loved ones to stay at home longer thanks to compassionate staff.
• The caregivers became part of the family through their consideration and compassion.

Cons

• One reviewer described the Meridian orientation as disappointing and unprofessional, noting a mandatory $75 fee and only $25 pay for the day.
• The reviewer stated there was a pay bait-and-switch, from $19/hour to $15/hour, calling it dishonest and lacking integrity.
• The reviewer characterized the start of service as awful, citing scheduling difficulties and poor communication when a caregiver did not show up.
• The reviewer claimed the company was manipulative, unprofessional, and exploitative of workers.
• The reviewer said there was a high level of incompetence and that the agency tended to cash checks even when the service was marginal.
• The reviewer advised others to choose other companies in the Treasure Valley.
• The reviewer expressed concern about caregiver driving behavior, noting instances of tailgating and speeding.

Review

Home Helpers has become a thread of stories for families navigating serious health challenges, and the overall tone across these experiences is one of gratitude for compassionate, attentive care. Many families describe a team that quickly mobilizes, listens carefully, and partners with them to tailor in-home support as needs evolve. A common starting point is the chance to meet with Coralee Walther in advance, which many found invaluable for understanding what level of care would be appropriate and for asking questions about the home care process. When needs escalated - from overnight assistance to round-the-clock coverage - Coralee's responsiveness stood out, with one Sunday morning call sparking rapid coordination for 24x7 care. The emphasis in these accounts is repeatedly on how the Home Helpers team makes a stressful time more manageable through reliable availability and thoughtful problem-solving.

Caregivers who worked with families consistently earned praise for kindness, dignity, and genuine warmth. Maria Contreras and Janet Boles are singled out as especially special, offering care that went beyond basic tasks to form meaningful friendships with those they assisted. Their compassionate, respectful approach helped many loved ones feel valued and at ease, and families often note that the personal connection formed with Maria and Janet mattered as much as the practical support they provided. The broader staff and care team receive similar commendations, with many families expressing appreciation for the patience, attentiveness, and professional demeanor displayed across the agency. In several stories, caregivers were described as a blessing through challenging journeys - whether dealing with dementia, the transition to hospice care, or the day-to-day routines that keep a loved one comfortable at home.

The testimonials also highlight individual caregivers who became trusted partners for families. Fran is repeatedly mentioned as a wonderful and dedicated presence, particularly in the context of supporting a husband through illness and ensuring a steady, reliable routine. Lindsay and Lyndsey (and other similarly named caregivers) appear frequently in positive notes about responsiveness, problem-solving, and consistent kindness. Several families emphasize that Lindsay, in particular, embodies professionalism, attentiveness to detail, and a nourishing spirit that contributes to a positive Home Helpers experience. Other names surface in passing with glowing remarks - Tina, Hallie, Lorinda, Courtney, and Jeff - each credited with making meaningful contributions to care, communication, and coordination, especially as needs shifted or expanded.

The overarching message from many clients is that Home Helpers provided timely, adaptable support during dynamic caregiving journeys. Several reviewers recount using Home Helpers as a flexible answer when needs changed, including expansions from homemaking and companionship to more extensive personal care, or when respite for family caregivers became necessary. The sense conveyed is that the agency aims to integrate with the family's routines and values, helping the loved one remain at home where possible, and supporting the family's ability to care for as long as feasible. A recurring sentiment is that Home Helpers became part of the family, with caregivers who engaged with the household, explained care plans, and helped everyone navigate the evolving landscape of in-home support.

Not every review lands in the same spectrum of praise, and a few express serious concerns that potential clients may want to consider. One account from Meridian, ID describes a disappointing orientation experience, including a mandatory $75 orientation fee and a full day of training paid only $25 - a combination the reviewer characterizes as manipulative and unprofessional. The reviewer alleges a bait-and-switch on pay, having been promised $19/hour but later told the rate would be $15/hour, and questions the integrity and transparency of the process. This experience leads to a strong caveat: while many stories are positive, there are instances where practices and communications did not meet expectations, and the reviewer does not recommend the company based on those concerns.

Another negative note centers on a sequence of operational frustrations - difficulty getting someone scheduled, failures in reliability when a caregiver did not show up, and problematic communication about deposits after a loved one passed away. The reviewer describes a disconnect between expectations and execution, and notes that the company appeared more focused on processing payments than on delivering consistent service. These accounts underscore that, for some families, the administrative and logistical aspects of care can color the overall experience, especially during emotionally charged times when clear communication is crucial.

A final strand of feedback emphasizes gratitude for responsiveness and adaptability in the face of changing needs, along with strong acknowledgments of specific caregivers who showed up with compassion and competence. Several families highlight how Home Helpers facilitated care for a husband or parent through various stages, from initial homemaking tasks to more intensive personal care, and how the caregivers helped families learn to manage day-to-day caregiving tasks when professionals were not present. The voice across these reviews is that, when the partnership works well, Home Helpers can be a lifeline - providing not only practical support but a human connection that makes a difficult journey more manageable.

Taken together, the collection of reviews paints a portrait of a caregiving organization that is capable of delivering exceptional, personal, and reliable service in many cases. The strongest endorsements center on quick mobilization, compassionate and respectful care, and caregivers who treat loved ones with dignity and empathy. At the same time, there are clear cautions about the need for transparent policies, consistent communication, fair and clearly explained compensation practices, and careful attention to scheduling and logistical details. For anyone considering Home Helpers, these stories suggest a conversation about expectations, policies, and the specifics of how care will be coordinated - especially in times of rapid change or when navigating complex medical or hospice-related needs. When alignment exists, families describe a partnership that brings relief, reassurance, and a renewed sense of peace in the home.

Pharmacies

• Walgreens (0.1 miles)
• Walgreens (1.9 miles)
• Rosauers Food & Drug Center (1.9 miles)
• Walgreens (2 miles)
• Albertsons Pharmacy (2 miles)
• Mirgen Pharmaceutical (2 miles)
• Sav-On Pharmacy (2 miles)

Restaurants

• Sonic Drive-In (0.2 miles)
• California Mexican Foo (1.1 miles)
• Jack In The Box (1.5 miles)
• Burger King (1.8 miles)
• Casa Del Matador (1.9 miles)
• Firehouse Subs (1.9 miles)
• McDonald's (2 miles)

Physicians

• Goltry, VL, M.D. – E.N.T. Specialist – Head & Neck Surgeon (1 miles)
• Primary Health Medical Group West Boise (1.2 miles)
• Gem State Family Eyecare, PC (1.2 miles)
• Saint Luke's Clinic (1.7 miles)
• DeBlieck Dermatology (1.8 miles)
• Orthopaedic Associates: Emerald Office (2 miles)
• Jon Getz, MD - General Surgeon (2 miles)

Hospitals

• Primary Health Urgent Care (1.2 miles)
• Surgical Care Affiliates (2 miles)
• Intermountain Hospital Otptnt (3.1 miles)
• Spot International (3.2 miles)
• St Luke's Imaging Center (3.2 miles)
• St Lukes Family Health (3.2 miles)
• St Alphonsus Regional Medical Center (3.3 miles)

Cafes

• The Human Bean (1.9 miles)
• Dutch Bros Coffee (2.1 miles)
• Starbucks (2.4 miles)
• Starbucks (2.7 miles)
• Starbucks (3.4 miles)
• Dutch Bros Coffee (3.4 miles)

Parks

• Willow Lane Athletic Complex (3.5 miles)