Coram Healthcare

Pros

• They are wonderful, professional, knowledgeable, and available 24/7.
• They are A+ all the way.
• Amy in admissions was amazing, kind, and understanding.
• Heather stepped in to assist with paperwork and ensured it was ready to sign correctly.
• They walked through what was needed from the doctor for insurance and worked tirelessly to move the process forward.
• They have handled the needs professionally and tried to work with the schedule.
• They are recommended by the reviewer for others needing infusion help.

Cons

• The location has closed.
• They are not very good.
• They suspected it might be a scam.
• They spent well over a month waiting.
• The insurance company reportedly never received anything.
• They would give zero stars.
• Every order had problems getting to them; items were never received or were lost.
• Prescriptions faxed multiple times were lost or never received.
• They did not take the child's supplies seriously.
• They were disappointed almost every time they visited.
• Most nurses could not start the daughter's infusion with one stick and had difficulty drawing labs.
• They were told to seek other places for prescription formula.

Review

The collection of experiences surrounding Coram Specialty Infusion Services presents a wide spread of customer opinions, ranging from shining praise to sharp frustration. Several reviewers mention that a location has closed and that a generic automated voicemail instructs callers to try a different location, which already signals service disruption and can leave patients feeling stranded at a time when they need dependable access to care. The sense of instability here isn't just a minor inconvenience; it can clearly affect ongoing treatment and continuity of support for patients and families relying on timely infusions and supplies.

On the positive side, there are heartfelt testimonies about the care and commitment some patients have found at Coram. For one family, the service has been a critical lifeline: they describe the team as wonderful, professional, knowledgeable, and available around the clock. The sentiment is that Coram has reliably supported a husband's medical needs, delivering a level of service they perceived as A+ across the board. In these accounts, staff members like Amy in Admissions and Heather who helped with paperwork are singled out as especially helpful - people who take the time to listen, explain, and smooth the process. One reviewer even credits Coram with personally walking them through what was needed from the doctor to satisfy insurance requirements, and staying engaged to move things forward as diligently as possible.

Yet the praise is frequently overshadowed by repeated concerns about reliability and efficiency. Numerous reviewers recount long delays - over a month in at least one case - during which they waited for information, claims, or shipments that never arrived. Some describe feeling deceived or misled, with insurers allegedly not receiving claims or paperwork despite assurances to the contrary. The concern about being scammed arises from reports that orders never reach recipients, prescriptions are "lost," or refilled items never show up, leading to a sense that administrative chaos has become a norm rather than an exception.

Insurance interactions emerge as a persistent friction point. Several reviewers say their plans required using Coram, only to encounter endless hold-ups, claims that lag or disappear, and a lack of clear guidance on what is needed to move things forward. One parent describes a cycle where the pharmacy or infusion service tells them their insurer is holding things up, only to discover that the insurer never received the necessary information. Others note that getting prescriptions or specialized formula approved or delivered becomes a time-consuming ordeal, with repeated assurances followed by continued delays or miscommunications about coverage and authorization.

Clinical delivery and infusion experiences add another layer of difficulty. Some families report that infusion starts are repeatedly challenging, with physicians or nurses taking multiple attempts to access veins, or being unable to initiate infusions promptly. The problem isn't universal, but it's prevalent enough to color the overall impression for many patients. In contrast, there are mentions of competent, patient, and professional care for those using TPN (total parenteral nutrition) over extended periods, reinforcing that experiences can be highly variable even within the same organization.

A recurring thread in the reviews is the role of individual staff members who go above and beyond, counterbalancing broader systemic complaints. Beyond Amy and Heather, there are accounts of staff who patiently explain forms, correct paperwork, and stay in contact to update patients about progress. In such cases, families feel seen and supported, and they express gratitude for the care and warmth they receive during otherwise stressful processes. These anecdotes illustrate that, when functioning smoothly, the team can deliver meaningful, compassionate assistance that makes a real difference in day-to-day management of complex medical needs.

There are also troubling notes about miscommunication and errors that undermine trust. Reviewers mention repeated mix-ups with orders, incorrect information given by staff, and addresses or personal details being entered wrongly. The accumulation of these issues - lost prescriptions, misrouted shipments, and misfiled insurance steps - contributes to a perception that administrative competence isn't consistently reliable. In some entries, families express decisively negative verdicts, indicating they would not recommend the service and warning others to seek alternatives to avoid the hassle and disappointment.

Overall, the set of reviews portrays a service capable of delivering critical support in some cases while failing to meet expectations in others. The experiences described range from high appreciation for dedicated staff and effective problem-solving to sharp accusations of inefficiency, miscommunication, and even potential scams. Patients and families clearly value reliable, responsive care, transparent communication, and timely fulfillment of orders and insurance processes. When those elements are present, they describe Coram as a trusted partner; when they are absent, frustration, delays, and a sense of being dismissed or misled dominate the narrative. If you're considering using Coram, it may be prudent to verify current operations at your location, confirm insurance and prescription pathways, and seek out recent patient experiences to gauge whether the service aligns with your needs and expectations.

This part of Boise, Idaho, offers a convenient location with various healthcare options nearby, including physicians, hospitals, and pharmacies within a few miles. The area also provides a selection of dining options ranging from Mexican cuisine to fast food chains. For those who enjoy coffee, there are several cafes in the vicinity as well. Additionally, residents can catch a movie at one of the nearby theaters or attend services at one of the local places of worship. Overall, this neighborhood provides easy access to essential services and amenities for seniors looking to settle in a well-equipped community.

Physicians

• Gem State Family Eyecare, PC (0.6 miles)
• Primary Health Medical Group West Boise (0.7 miles)
• Goltry, VL, M.D. – E.N.T. Specialist – Head & Neck Surgeon (1.1 miles)
• Ob/Gyn Associates: Armstrong Scott B MD (1.2 miles)
• Elks Wound Center (1.4 miles)
• Vandendries Brian-St Luke's Occupation Health Services Meridian (1.4 miles)
• Intermountain Eye Clinic (1.6 miles)

Hospitals

• Primary Health Urgent Care (0.7 miles)
• Spot International (1.3 miles)
• St Alphonsus Regional Medical Center (1.7 miles)
• Surgical Care Affiliates (1.9 miles)
• Intermountain Hospital Otptnt (3.1 miles)
• Southwest Idaho Advanced Care Hospital (3.2 miles)

Restaurants

• California Mexican Foo (0.8 miles)
• Casa Del Matador (1.3 miles)
• Jack In The Box (1.8 miles)
• Sonic Drive-In (1.8 miles)
• Firehouse Subs (1.9 miles)
• Burger King (2.1 miles)
• Jack In The Box (2.1 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (1.8 miles)
• Rosauers Food & Drug Center (2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)
• Walmart Pharmacy (2.5 miles)

Cafes

• The Human Bean (1.6 miles)
• Dutch Bros Coffee (2.2 miles)
• Starbucks (2.3 miles)
• Dutch Bros Coffee (2.4 miles)
• Starbucks (2.8 miles)

Theaters

• Cinemark Majestic Cinemas (2.4 miles)
• Regal Edwards Boise & IMAX (2.9 miles)

Places of Worship

• Cloverdale Church of God (3 miles)
• Church of Jesus Christ of Latter Day Saints (3.4 miles)