Information last verified:
1093 South Hilton Street, Boise, ID 83705
For more information about senior living options: (844) 490-3973
The community is very clean and the staff are kind. Arbor Village feels positive with friendly, helpful staff and amazing activities. Traci and the team are extremely helpful and caring, making transitions smooth. The facility provides top-notch care and attentive, responsive service. The activity program is engaging, with daily events and weekend activities. The dining experience is excellent, with a friendly kitchen team and tasty meals. The rooms are spacious and well maintained, with appealing decor and private patios. The bus driver and transportation staff are exceptionally kind and attentive. Families describe Arbor Village as a five-star experience and highly recommend it.
They called it a disaster for their family, noting a client was moved to the hospital and not properly cared for afterward. They claimed Arbor dumped their mother in the hospital and would not take her back, with literally zero communication. They would never recommend this place and warned others due to unreturned calls and broken promises. They described the facility as chronically understaffed, with medications not delivered on time. They described the food as gawd-awful. They cited ongoing staff turnover and multiple management changes as signs of instability. They warned that the place is not somewhere you’d want a loved one to spend their last days. They gave zero stars and called it the worst place ever. They reported a resident’s room smelling of urine.Hillcrest Senior Living in Boise is best suited for active, social seniors who want a lively campus with generous apartment layouts, a strong dining program, and a staff that emphasizes warmth and personal attention. The community tends to deliver a home-like atmosphere, well-maintained grounds, and an array of daily activities that can keep residents engaged without requiring intensive medical coordination. For families prioritizing social connection, accessible transportation, and a sense of community, Hillcrest offers compelling value and a perceivable eagerness to tailor experiences to individual preferences.
However, several red flags emerge for those weighing alternatives. The most persistent concerns center on management stability and staffing consistency. Several reviews report frequent leadership changes, under-staffing, and high turnover among nurses and aides, with accompanying gaps in communication and timely responsiveness to family inquiries. These patterns matter most when a loved one depends on reliable medication administration, regular check-ins, and predictable escalation of health needs. For families seeking long-term reassurance that care decisions stay aligned with resident welfare, Hillcrest may not meet those expectations consistently.
The upside to Hillcrest’s model, the positive staff interactions, resident-focused culture, and a robust calendar of activities, does provide meaningful offset to the cons for many residents. Cleanliness, a bright, friendly environment, and genuine kindness from caregivers create a sense of safety and belonging. Food quality, kitchen leadership, and special events have earned numerous endorsements, with residents and family members praising home-style dining and celebratory support for life events. The remodeled facilities, spacious rooms, and private outdoor spaces reinforce the perception of quality and comfort that families often seek.
Transportation and service features further tilt the balance in Hillcrest’s favor for active seniors who still crave independence. The ability to access errands, appointments, and outings via on-site buses, combined with in-house therapies and occasional housekeeping and laundry services, lowers the day-to-day burden on families. In addition, programs such as resident “Arbor Bucks” and a dining room that accommodates gatherings, parties, and private meals contribute to a rich social fabric. These elements collectively help residents feel connected, engaged, and valued, which is a meaningful distinction in a crowded market.
Despite the positives, Hillcrest faces essential cautions that demand careful scrutiny before committing. For residents with higher care needs or those requiring consistent, proactive medical oversight, the current noise about staffing shortages and occasional care gaps is a non-trivial hurdle. Potential residents should verify the latest health inspections, confirm current staffing ratios, and request written assurances about medication management, incident reporting, and response times. Parents with a history of being promised one standard of care that later shifts should demand explicit, documented commitments to avoid repeat disappointments.
Ultimately, Hillcrest can be a strong fit for families who prioritize vitality, social engagement, and comfortable, homelike surroundings, while accepting that care depth and staffing stability may fluctuate with ownership and leadership changes. For those who cannot tolerate inconsistent communication, uncertain care escalation, or past experiences of inadequate medical oversight, alternatives such as smaller, more tightly run facilities or homes with a fixed management team may prove wiser. A disciplined, in-depth on-site assessment, focusing on nursing coverage, care plans, meal customization, and transparency in operations, will determine whether Hillcrest truly serves as a trusted home or a temporary waypoint on the path to a more secure arrangement.
22 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Boise Air Terminal (2 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Bronco Senior Services, also known as Hillcrest, is an assisted living community located in Boise, ID. This board and care home offers a safe and comfortable environment for seniors who require assistance with daily activities.
Residents at Hillcrest can enjoy a variety of amenities to enhance their quality of life. Each room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. There is a dining room where delicious meals are prepared and served according to special dietary restrictions. Housekeeping services ensure that the community is always clean and tidy.
The community features outdoor spaces and gardens where residents can relax, socialize, or simply enjoy the fresh air. In addition to the comfortable accommodations, Hillcrest provides 24-hour supervision to ensure the safety and well-being of all residents.
Hillcrest offers a range of care services tailored to meet individual needs. Trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents take their medications correctly and on time. The community also coordinates with health care providers to ensure continuity of care.
To promote mental wellness, Hillcrest offers a mental wellness program that focuses on supporting emotional well-being through various activities and therapies. Residents can participate in scheduled daily activities designed to engage them physically, mentally, and socially.
For transportation needs, Hillcrest arranges transportation for medical appointments as well as providing transportation options nearby such as cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals.
Overall, Bronco Senior Services Dba Hillcrest provides a caring and supportive environment where seniors can receive the assistance they need while enjoying a fulfilling lifestyle surrounded by amenities and opportunities for social interaction.
Bronco Senior Services Dba Hillcrest is located at 1093 South Hilton Street, Boise, ID 83705 in Ada County, Idaho
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