Bronco Senior Services Dba Hillcrest

1093 South Hilton Street, Boise, ID 83705

For more information about senior living options: (844) 490-3973

4.3 from 58 reviews
5 stars
46
4 stars
0
3 stars
1
2 stars
4
1 stars
7

Assisted Living Board and Care Home

Overall Review of Bronco Senior Services Dba Hillcrest

Pros

  • pro The facility is very clean and the staff are kind.
  • pro Arbor Village features an impressive beverage counter.
  • pro The staff are friendly and very helpful, creating a positive experience for residents.
  • pro Traci is extremely helpful, kind, and caring, making transitions smooth for families.
  • pro The facility offers engaging activities and a positive, sociable atmosphere.
  • pro The activity directors are helpful and create a fun environment for residents to socialize.
  • pro Families appreciate the regular calendars and weekend events that keep residents informed.
  • pro Arbor Bucks rewards participation, encouraging residents to get involved.
  • pro The culinary team, including Ariel, provides friendly, attentive service and memorable events.
  • pro Top management and staff deliver exemplary care and communication.
  • pro Arbor Village provides reliable transportation and compassionate staff for outings and appointments.

Cons

  • pro They couldn't get the staff to return their calls, and management and nursing communication with families was described as a nightmare with several unresolved complaints.
  • pro The facility was described as a disaster for the family, with a relative admitted and then discharged after four days without proper notice or explanation.
  • pro They were told the resident required more care and would be transported to the hospital, and Arbor would not take her back, with zero communication.
  • pro They would never recommend this place to anyone due to the lack of accountability and communication.
  • pro There were multiple complaints about problems at the location, and nothing ever got resolved.

Review

Arbor Village at Hillcrest Senior Living in Boise, Idaho, inspires a wide range of impressions from the families, residents, and guests who have spent time there. Across several accounts, the property is described as a place of warmth, activity, and care, where visitors have noticed a combination of clean, inviting spaces and a bustling schedule of events. A visitor who stopped by for lunch and a tour remarked on the "very nice" atmosphere, noting solid food and an impressive beverage counter, even while acknowledging that the exact date of that visit wasn't certain. The general sense from many reviewers is that the environment can feel welcoming and well-maintained, with many praising the overall cleanliness and positive vibes of the community.

Several reviews highlight the importance of the people who work there. Families repeatedly point to courteous, helpful staff who make transitions smoother and daily life more manageable. Traci, identified as the community relations director, is repeatedly singled out for her kindness, availability, and thorough assistance during the transition for a mother-in-law. Reviewers describe Traci as someone who provides clear answers, attends meetings, and helps ensure that all arrangements are taken care of. Other staff members also receive praise: Mary and Jason are noted for their straightforward communication about services, while Tracy is remembered for being supportive and non-pushy as arrangements were made. In addition, the culinary team - led by Ariel, described as the culinary director and chef - receives commendations for attentive service, with one guest recounting a 90th birthday party that was beautifully organized with a menu designed to accommodate guests of varying ages and needs.

The day-to-day life at Arbor Village is described as rich with activities and practical supports that many families find valuable. Monthly calendars, daily activities, and intercom announcements help residents stay engaged and informed, with programs designed to encourage participation and social connection. The system of Arbor Bucks, which can be exchanged for prizes, is highlighted as a motivating and enjoyable feature. Transportation options are another strong point for some reviewers: staff are able to take residents on shopping trips and appointments, and a bus runs regularly for residents who want to explore the community or run errands. In-house services such as physical therapy are framed as supportive rather than merely custodial, with residents sometimes referring to their physical therapists as personal trainers. The dining experience itself is often praised, with private dining room services, a high-quality lunch during tours, and even the availability of a salad bar that is not always offered elsewhere.

A number of reviews emphasize distinct strengths in the living spaces and upkeep of the community. Descriptions of remodeled interiors, private patios or decks, and generous room layouts convey a sense of comfort and home-like spaces. A family member noted a "huge walk-in pantry/storage space" and a "pony wall" that separates kitchenette from living area, while a handyman is cited as being quick to assist with adjustments to help a resident settle in. The sense of ongoing improvement is reinforced by mentions of modern decor and careful attention to resident needs, which contribute to a positive perception of Arbor Village as a place that residents can grow more comfortable with over time.

Nevertheless, not all experiences are uniformly positive, and some reviews raise serious concerns about communication and consistency in care. One family describes a breakdown in responsiveness, stating that staff could not be reached by phone and that numerous complaints about the location remained unresolved. The complaint mixes issues of management and nursing communication with a sense of ongoing frustration, ultimately leading to a decision to remove a loved one from the community. A particularly troubling account recounts a "disaster" in which an aunt was moved into Arbor Village, only to be told by hospice that she was being kicked out for requiring more care than the facility could provide. The family alleges they were not informed of these changes and that attempts to contact the administration went unanswered for an extended period, even after the executive director returned. Descriptions like "promised calls" that never came and a general lack of ethical accountability contribute to a cautious, if not alarmed, view of the facility from that experience.

Even within the broader spectrum of reviews, there are strong affirmations about the quality of care and the staff's capacity for genuine care when things go smoothly. Several families emphasize that their loved ones have thrived under Arbor Village care, with consistent praise for the way staff balance independence with support. One reviewer notes that Arbor Village offers not only a safe environment but also a community that understands the value of activity, social connection, and timely amenities such as housekeeping and laundry services. Others celebrate the sense of belonging and the opportunities to celebrate important moments - like a well-organized 90th birthday party - through a team that is described as responsive, supportive, and customer-focused when circumstances permit.

Taken together, the collection of experiences paints a nuanced portrait of Arbor Village at Hillcrest. On the positive side, the community often shines in cleanliness, atmosphere, attentive staff, well-planned activities, robust dining options, and thoughtful program details that help residents stay engaged and feel valued. The presence of dedicated staff like Traci, Mary, Jason, and Ariel, along with the sense of continual improvement in spaces and services, contributes to a generally favorable impression for many families and residents. On the critical side, there are clear warnings about inconsistent communication, delays in returning calls, and at least a couple of troubling episodes involving hospital transfers and care decisions that were not adequately communicated to families. These experiences underscore the importance for prospective residents and their families to ask pointed questions about care protocols, escalation procedures, and avenues for staying closely connected with the leadership and front-line teams.

Ultimately, Arbor Village at Hillcrest appears to be a community that can offer warmth, active engagement, and a high level of daily living support for many residents, especially those who value a strong activities calendar, personalized attention from staff, and well-maintained living spaces. For families evaluating options, it may be wise to weigh the consistent positive reports of staff kindness, engaging programs, and comfortable accommodations against the more serious concerns raised about communication and management responsiveness. Engaging directly with the community, meeting with the leadership team, and requesting current references could help paint a complete picture and clarify how the facility handles transitions, care needs, and ongoing family communication moving forward.

Features

Housing

  • 22 resident community capacity 22 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Boise Air Terminal (2 miles away) Boise Air Terminal (2 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Bronco Senior Services, also known as Hillcrest, is an assisted living community located in Boise, ID. This board and care home offers a safe and comfortable environment for seniors who require assistance with daily activities.

Residents at Hillcrest can enjoy a variety of amenities to enhance their quality of life. Each room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. There is a dining room where delicious meals are prepared and served according to special dietary restrictions. Housekeeping services ensure that the community is always clean and tidy.

The community features outdoor spaces and gardens where residents can relax, socialize, or simply enjoy the fresh air. In addition to the comfortable accommodations, Hillcrest provides 24-hour supervision to ensure the safety and well-being of all residents.

Hillcrest offers a range of care services tailored to meet individual needs. Trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents take their medications correctly and on time. The community also coordinates with health care providers to ensure continuity of care.

To promote mental wellness, Hillcrest offers a mental wellness program that focuses on supporting emotional well-being through various activities and therapies. Residents can participate in scheduled daily activities designed to engage them physically, mentally, and socially.

For transportation needs, Hillcrest arranges transportation for medical appointments as well as providing transportation options nearby such as cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals.

Overall, Bronco Senior Services Dba Hillcrest provides a caring and supportive environment where seniors can receive the assistance they need while enjoying a fulfilling lifestyle surrounded by amenities and opportunities for social interaction.

Nearby Places of Interest

Pharmacies

  • Walgreens (0.4 miles)
  • Canada Prescription Service (0.8 miles)
  • Med Now Pharmacy (1.3 miles)
  • Walmart Pharmacy (1.9 miles)
  • Albertsons Pharmacy (2 miles)
  • CVS Pharmacy (2.2 miles)
  • Walgreens (2.5 miles)

Restaurants

  • Charlie Brown's (0.5 miles)
  • McDonald's (1.3 miles)
  • Cracker Barrel (1.4 miles)
  • Goodwood Barbecue Company (1.7 miles)
  • Taco Time (1.7 miles)
  • Mad Swede Cole Rd (1.8 miles)
  • La Creme (1.8 miles)

Cafes

  • Dutch Bros Coffee (0.6 miles)
  • Starbucks (1.7 miles)
  • Western Collective (1.8 miles)
  • Starbucks (1.9 miles)
  • Starbucks (2.1 miles)
  • Push and Pour (2.1 miles)
  • Dutch Bros Coffee (2.1 miles)

Physicians

  • Terry Reilly Health Services (1 miles)
  • Boise Valley Asthma & Allergy Clinic (1.2 miles)
  • Don J Beasley MD (1.2 miles)
  • St Alphonsus Medical Group (1.2 miles)
  • The Allergy Group (1.3 miles)
  • Primary Health Pediatrics (1.3 miles)
  • Family Medicine Health Center-Emerald (1.4 miles)

Hospitals

  • Southwest Idaho Advanced Care Hospital (1 miles)
  • Intermountain Hospital Otptnt (1.3 miles)
  • The Caughlin Clinic (1.4 miles)
  • Maribel C Morrell (2.3 miles)
  • Surgical Care Affiliates (2.5 miles)

Theaters

  • Regal Edwards Boise & IMAX (1.6 miles)

Parks

  • Dog Island (1.6 miles)
  • Kathryn Albertson Park (1.8 miles)
  • Fairview Park (2.4 miles)
  • Esther Simplot Park (2.5 miles)
  • Manitou Park (2.5 miles)

Transportation

  • Boise Airport Waiting Area (2.2 miles)
  • Boise Airport (BOI) (2.2 miles)
  • Terminal B (2.3 miles)
  • Gate B14 (2.3 miles)

Frequently Asked Questions

Where is Bronco Senior Services Dba Hillcrest?

Nearby Communities

Assisted Living in Nearby Cities

Related Resources

  • senior move managementSenior Transition Services: Understanding Their Role, Cost, and Importance

    Senior move management services assist older adults in the relocation process by providing emotional support and organizational help, addressing unique challenges like downsizing and moving from long-term homes. These specialists collaborate with real estate agents and manage logistics, making the transition smoother for seniors and their families.

  • independent living vs assisted livingExploring the Path to Senior Living: A Comprehensive Look at Independent Living and Assisted Living

    The article examines senior housing options, detailing the distinctions between independent living and assisted living, along with the emerging "independent assisted living" model that blends both approaches. It highlights the importance of assessing individual needs, preferences, and financial factors in making informed decisions about suitable living arrangements for seniors.

  • is assisted living tax deductibleIs Assisted Living Deductible on Your Taxes? Understanding the Complexities of Assisted Living Expenses and Deductions

    The deductibility of assisted living expenses on taxes hinges on factors like the individual's medical condition and service nature, typically requiring the resident to be "chronically ill" per IRS definitions. Taxpayers may deduct eligible medical expenses related to personal care services but generally not rent unless primarily for medical care, and they should maintain thorough documentation to support claims while considering itemizing versus standard deductions.