Arbor Village at Hillcrest

Pros

• The staff at Arbor Village is warm, welcoming, and genuinely caring, making the transition for residents and their families much easier.
• Residents appreciate the cleanliness of the facility and the variety of activities available for engagement.
• Many families have reported that their loved ones are happy and thriving in the community, experiencing improved health and well-being since moving in.
• Communication with family members is commendable, with staff being attentive to residents' needs and concerns.
• The dining experience is generally positive, with meals being described as good and varied by residents.
• Families feel comfortable with the level of care provided, appreciating the support during significant life transitions such as hospice care.
• The atmosphere at Arbor Village fosters a sense of community among residents, allowing for social interaction throughout the day.

Cons

• The facility had an outdated medication list, leading to mismanagement and difficulties for some residents.
• There were long response times from senior staff regarding Medicaid bed availability, causing concern about future care options.
• Promised repairs and issues raised by residents went unaddressed despite multiple reminders.
• Staff exhibited a lack of initiative and training, requiring constant prompting to perform their duties effectively.
• The quality of meals and kitchen services was criticized for being inconsistent and lacking variety, with many complaints going unaddressed.
• A resident's personal belongings were used without permission by staff members.
• There were concerns about the potential transition from assisted living to regular apartments, creating uncertainty about long-term residency.
• Communication with family members was perceived as misleading or inadequate when addressing issues raised by residents.
• Some staff members did not show adequate emotional support during difficult times for families experiencing loss.

Review

Arbor Village at Hillcrest has garnered a mixed yet generally positive reception among residents and their families, with notable strengths alongside areas for improvement. A common theme across the reviews is the facility's ambiance; many describe it as welcoming and community-oriented rather than resembling a clinical care environment. This atmosphere appears to foster social engagement among residents, with various activities available to encourage interaction. Families appreciate that their loved ones have been able to make friends, enjoy outings, and participate in hobbies they love. The presence of Sunday services is particularly beneficial for those who find spiritual support important.

However, experiences concerning medication management have raised concerns. One reviewer mentioned issues related to mismanagement, such as outdated medication lists that hindered effective care and led them to depart from the facility ahead of an anticipated eviction attempt. This incident highlights potential lapses in communication and oversight that some family members view as problematic and non-negotiable when considering assisted living options.

The quality of care was noted to be inconsistent by several reviewers, particularly regarding responsiveness from senior staff when pressing issues arose. Complaints about delayed responses were especially marked when families sought answers concerning Medicaid bed availability or requested room repairs—issues deemed critical for comfort and peace of mind. While most staff members are described as friendly and helpful, there are sentiments expressed regarding the need for more training in caregiving roles so staff can actively engage with residents' needs without requiring constant prompts.

Several families have praised Arbor Village at Hillcrest’s cleanliness, care services, food variety, and overall environment. One review highlighted how satisfied a resident was with their improved health since moving into the facility—an encouraging sign of effective supportive services offered within the community. Residents describe meals as pretty good with varied options, although complaints do exist regarding food preparation quality—particularly cold breakfast plates and shortages of popular dishes during mealtime.

A few reviews expressed disappointment due to perceived shortcomings in staffing levels; suggestions included hiring more caregivers to ensure all residents receive timely assistance whenever needed. One resident remarked on having encountered instances where their belongings were mishandled or used without permission by staff members—a serious breach of trust that could detract significantly from the overall experience at assisted living facilities.

Despite these challenges, many families emphasize that Arbor Village excels in creating a home-like environment filled with compassion and kindness from its staff members. The facility's shared spaces were described as cozy and inviting—with beautiful dining areas conducive to socialization—and this warm atmosphere has been crucial during challenging transitions for new residents trying to adjust to life changes.

In summary, Arbor Village at Hillcrest exhibits significant strengths rooted in its community feel and dedicated service staff but also faces criticisms around specific operational aspects like staffing numbers, response times for requests, food quality variations, potential medication management issues—concerns that might benefit from immediate attention if it seeks to maintain its reputation amongst prospective residents searching for reliable long-term care options. Overall customer satisfaction leans positively based on testimonials emphasizing supportive environments enriched by encouraging activities tailored toward enriching the lives of those who call this place home.

This area of Boise, Idaho, offers convenient access to essential services for senior living. With several pharmacies within a short distance, including Walgreens and Canada Prescription Service, medical needs can be easily taken care of. There are also various dining options nearby such as Charlie Brown's and Cracker Barrel for enjoyable meals out. For caffeine lovers, cafes like Dutch Bros Coffee and Starbucks are conveniently located within a few miles. In terms of healthcare, there are reputable physicians and hospitals nearby, such as St Alphonsus Medical Group and Southwest Idaho Advanced Care Hospital. Additionally, recreational opportunities can be found at parks like Dog Island and Kathryn Albertson Park. Lastly, transportation needs are met with the proximity to Boise Airport. Overall, this area provides a blend of convenience and accessibility for seniors looking to settle in Boise.

Pharmacies

• Walgreens (0.4 miles)
• Canada Prescription Service (0.8 miles)
• Med Now Pharmacy (1.3 miles)
• Walmart Pharmacy (1.9 miles)
• Albertsons Pharmacy (2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.5 miles)

Restaurants

• Charlie Brown's (0.5 miles)
• McDonald's (1.3 miles)
• Cracker Barrel (1.4 miles)
• Goodwood Barbecue Company (1.7 miles)
• Taco Time (1.7 miles)
• Mad Swede Cole Rd (1.8 miles)
• La Creme (1.8 miles)

Cafes

• Dutch Bros Coffee (0.6 miles)
• Starbucks (1.7 miles)
• Western Collective (1.8 miles)
• Starbucks (1.9 miles)
• Starbucks (2.1 miles)
• Push and Pour (2.1 miles)
• Dutch Bros Coffee (2.1 miles)

Physicians

• Terry Reilly Health Services (1 miles)
• Boise Valley Asthma & Allergy Clinic (1.2 miles)
• Don J Beasley MD (1.2 miles)
• St Alphonsus Medical Group (1.2 miles)
• The Allergy Group (1.3 miles)
• Primary Health Pediatrics (1.3 miles)
• Family Medicine Health Center-Emerald (1.4 miles)

Hospitals

• Southwest Idaho Advanced Care Hospital (1 miles)
• Intermountain Hospital Otptnt (1.3 miles)
• The Caughlin Clinic (1.4 miles)
• Maribel C Morrell (2.3 miles)
• Surgical Care Affiliates (2.5 miles)

Theaters

• Regal Edwards Boise & IMAX (1.6 miles)

Parks

• Dog Island (1.6 miles)
• Kathryn Albertson Park (1.8 miles)
• Fairview Park (2.4 miles)
• Esther Simplot Park (2.5 miles)
• Manitou Park (2.5 miles)

Transportation

• Boise Airport Waiting Area (2.2 miles)
• Boise Airport (BOI) (2.2 miles)
• Terminal B (2.3 miles)
• Gate B14 (2.3 miles)