661 South Curtis Road, Boise, ID 83705
To contact a resident: (208) 344-2164
For more information about senior living options: (866) 208-4318
Overall Review of Centennial Manor
Pros
The private retirement community is great.- It is a wonderful, loving place where residents feel secure, and the management is very good and helpful.
- Carrie was absolutely amazing and went out of her way to assist.
- Amazing management, a clean center, and a welcoming atmosphere.
- Centennial Manor is home to about 40 wonderful residents who care about each other’s well-being.
- The management takes great care of the property.
Cons
The manager is toxic and creates drama among the tenants.- She is rude and verbally abusive to the residents.
- She harasses tenants by knocking on doors after business hours and has yelled in the hallway.
- The staff are unkind, unprofessional, and downright rude.
- This behavior is alleged to be illegal, and HUD should investigate the property.
- The residents are afraid to speak up about the mistreatment.
Review
Centennial Manor in Boise is best suited for families seeking a private, community-centered retirement setting where daily life emphasizes neighborly connection, accessible amenities, and attentive staff who respond to resident needs. The community presents as a place where residents can feel secure and valued, with a clean, well-maintained facility and a clear impulse toward supporting well-being. For seniors who want a warm, home-like atmosphere and a management team that handles upkeep, service requests, and routine coordination with ease, Centennial Manor can deliver dependable, personable support in day-to-day living.
Yet this assessment comes with a significant caveat: several reviews allege a troubling leadership dynamic, describing the on-site manager as toxic, unkind, and openly confrontational with tenants. Reports of after-hours door-knocking, yelling in hallways, and verbal abuse paint a picture of an environment that can feel unsafe or oppressive to some residents. There are also accounts of rude handling of outsiders, perceived discrimination in outreach calls, and calls for external oversight. Families that cannot tolerate managers who generate drama or create fear among elderly residents should strongly consider alternatives and verify whether leadership concerns have been resolved before committing.
The strongest positives center on the practical strengths of the community. Many reviewers praise Centennial Manor as a well-run private retirement setting, with a clean center and a welcoming atmosphere. The management team is repeatedly described as helpful and responsive, and a resident who has lived there for six years underscores that the place is built on genuine care and a sense of belonging among roughly 40 neighbors. Across several accounts, staff members are highlighted for going out of their way to assist families and residents, reinforcing the impression that the operation can be well-organized, friendly, and supportive when leadership behaves consistently in a constructive manner.
Those positive signals, however, do not wholly offset the primary concerns about leadership culture. When a perceived pattern of mistreatment enters daily life, trust, safety, and the willingness of residents to engage meaningfully with staff can be undermined. The core question for potential residents becomes whether the facility’s strong physical plant and resident-facing warmth can coexist with a leadership environment that is respectful, peaceful, and free from intimidation. Prospective buyers should weigh the ability of the property’s frontline teams, housekeeping, maintenance, and front desk, to sustain a respectful culture even if higher-level management fluctuates or faces critique.
Guidance for families moving forward is practical and action-oriented. Schedule extended tours at different times, arrange conversations with multiple residents across various rooms, and seek current, specific examples of how concerns are addressed when raised. Ask about any leadership changes, policy updates, or formal complaint channels to gauge whether systematic improvements have been implemented. Develop a clear plan for escalation if concerns reemerge, including understanding how oversight bodies or advocacy resources can be engaged. If a calm, consistently respectful environment, along with stable, supportive leadership, is non-negotiable, then Centennial Manor should be weighed carefully against other Boise options with a track record of steady leadership and less publicly voiced discord.
In sum, Centennial Manor offers a solid value proposition for families prioritizing a practical, neighborly living experience, clean facilities, and engaged staff, provided trust in leadership can be sustained and the risk of a tense atmosphere is acceptable. It is not the right fit for households that demand an unequivocally drama-free, uniformly respectful environment with zero tolerance for management-related hostility. For those able to perform due diligence, have candid conversations with current residents, observe daytime and evening dynamics, and confirm leadership stability, Centennial Manor can still emerge as a strong choice among Boise’s assisted-living options.
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