Grove Management, LLC.

Pros

• Natalee is professional, responsive, and consistently goes above and beyond to ensure everything is taken care of.
• Natalee's attention to detail and clear communication make the process stress-free.
• Noemi is knowledgeable, amazing, and keeps clients updated throughout the process.
• Noemi is very professional and takes care of clients.
• The staff are professional, with on-point communication and prompt handling of rental concerns.
• The property management team maintains units well, with easy communication and resourceful staff.
• Natalie is friendly and attentive, frequently checking that the property is in good condition.
• H&L Property Management is helpful in finding rentals or homes to buy and makes customers feel at home.

Cons

• Some reviewers criticized the home buying department, claiming subpar professionalism and procrastination.
• A reviewer warned that there is room for improvement in their services.
• A reviewer stated that the company harasses and threatens tenants and would not recommend renting from them, labeling them slumlords.
• Another reviewer described the company as very dishonest and advised tenants to be careful.
• A tenant alleged persistent repair neglect, including leaking plumbing, mold under the sink, wiring issues causing lights to be out for months, and residents having to fix problems themselves.
• A reviewer warned prospective renters that dealing with the company requires ironclad patience due to delays.

Review

H&L Property Management and Real Estate appears to be a company that many clients come away from with strong positive feelings about their service, and yet a smaller, vocal subset of reviewers express significant concerns about certain aspects of their operations. Across multiple testimonials, homeowners and tenants alike repeatedly praise the team for professionalism, clear communication, and a sense that their property needs are understood and addressed with care. The overall impression from these observations is that when the staff hits the mark, the experience feels reliable, organized, and reassuring.

Several reviewers point to specific individuals who make a meaningful difference in the experience. Natalee, in particular, is highlighted for her professionalism, responsiveness, and thorough approach. Clients describe her as going above and beyond to ensure every detail is taken care of, with a communication style that makes the process feel smooth and stress-free. This regard for Natalee's dedication translates into strong customer confidence, with multiple home owners and renters stating they would highly recommend the company because of the level of care and integrity Natalee demonstrates.

Noemi also receives high praise, described as knowledgeable and consistently keeping clients updated on developments. Reviewers emphasize that Noemi's ability to guide them through the process - whether they're renting or navigating other aspects of the real estate journey - contributes to a sense of reassurance and professionalism. When customers reflect on their experience with Noemi, they often mention feeling informed and supported every step of the way, which underscores the value many place on transparent, proactive communication.

A broader theme across positive reviews is the ease of communication and the staff's readiness to address rental concerns. People repeatedly note that the property management team is easy to reach and resourceful, with a track record of staying on top of issues and keeping residents informed. This sense of proactive engagement - combined with consistently well-maintained properties - helps create a feeling of reliability and trust among renters who want to know their homes are well cared for.

Several tenants recount long-term positive experiences, including staying with H&L for 1.5 years, which they describe as smooth and professional. The combination of helpful, friendly staff and transparent updates appears to be a cornerstone of the favorable experiences, especially for those who appreciate timely updates when changes or issues arise. The sentiment is that the company's approach to property management can make the often stressful process of renting feel manageable and organized.

Another name that appears with frequent praise is Natalie, who is described as consistently friendly, attentive, and proactive about the property's well-being. Reviewers say Natalie checks on the property to ensure everything is functioning properly and goes out of her way to help clients find homes that fit their needs. This level of customer care - along with the sense that the company is committed to finding suitable properties and assisting buyers as well - contributes to a strong, positive impression of the team's overall approach.

However, not all comments are uniformly glowing. A segment of reviewers expresses concerns about professionalism and efficiency, suggesting that there is room for improvement. Some reviews describe experiences that feel less polished, citing issues with consistency, timely responsiveness, and overall professionalism. One reviewer notes that, while there are many strong moments, the company's performance can vary, and they encourage potential clients to approach the relationship with realistic expectations and the patient mindset that such differences can present.

The most troubling feedback comes from a few tenants and family members who report serious negative experiences. One reviewer recounts that their mother, who lives in a unit in Heyburn, faced repeated issues and feels that the situation caused substantial distress, ultimately reporting that the experience contributed to a decline in well-being and prompting a strong warning against renting from the company. Other reviewers describe instances of alleged dishonesty and a pattern of being treated as a problem rather than a priority, with claims of subpar maintenance, delays in repairs, and even threats or harassment in some cases. These accounts present a stark contrast to the more consistently positive experiences described by other clients and serve as a reminder that experiences can vary widely across properties and teams.

Within these more negative narratives, there are detailed examples of maintenance challenges that have left residents frustrated. One reviewer describes living with unresolved plumbing issues, a leaking sink, mold, and ongoing repairs that forced the occupants to improvise, communicate the problems repeatedly, and bear the burden of ongoing inconvenience. They recount a sequence where the owner purportedly promised fixes that did not materialize, with hallmarks like mismatched wiring and a stove with only partial functionality, culminating in a sense that tenants were shouldering the costs and responsibilities for problems that should have been resolved by property management. When coupled with accusations that the owner blamed tenants for problems or questioned their honesty, these stories contribute to a narrative of distrust and dissatisfaction.

Taken together, the collection of testimonials paints a nuanced picture of H&L Property Management and Real Estate. The company appears capable of delivering outstanding service through standout individuals such as Natalee, Noemi, and Natalie, whose professionalism, responsiveness, and genuine care leave a lasting positive impression on many clients. Their strongest reviews celebrate a stress-free process, clear and proactive communication, and a sense that the company genuinely looks out for homeowners and renters alike. Yet there are undeniably serious concerns voiced by others, including accusations of harassment, dishonesty, inconsistent performance, and challenging experiences related to maintenance and repairs. For prospective clients, the overall message is clear: the experiences can be excellent when the team aligns with your expectations and properties, but due diligence and a measured approach are prudent given the reported variability in service.

This part of Burley, Idaho offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. Within a short distance, you can find several restaurants offering a range of dining options, as well as cafes for a casual meal or coffee outing. There are also places of worship nearby for spiritual fulfillment. For medical needs, there are physicians specializing in various fields, as well as hospitals and pharmacies for easy access to healthcare services. In terms of entertainment, there are theaters for enjoying movies and parks for leisurely walks or picnics. Transportation options such as U-Haul are available for ease of travel, and the community is served by Minidoka Meml Hospital Heliport for medical emergencies. Overall, this area provides a mix of conveniences and facilities that cater to the needs of seniors looking to settle in a welcoming neighborhood.

Restaurants

• Ediths Cafe (2.1 miles)
• Gossner's Magic Valley Chalet (2.5 miles)
• Upper Crust Bistro & Grill (2.6 miles)
• Joes River Bar (2.7 miles)
• A C Drive-In (3.2 miles)
• Taco Bandido (3.3 miles)
• Pizza Hut (3.3 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (2.2 miles)
• M4C Church (2.5 miles)
• First Baptist Church (2.9 miles)
• Southern Baptist Convention (2.9 miles)
• Church of Jesus Christ of Latter Day Saints (3.1 miles)
• Church of Jesus Christ of Latter Day Saints (3.2 miles)
• Aposento Alto (3.2 miles)

Parks

• Freedom Park (2.4 miles)
• Heyburn Ga Lawn Park (3.1 miles)
• Storybook Park (3.7 miles)
• Paul Water Park (6.7 miles)

Physicians

• Advanced Foot and Ankle (2.9 miles)
• Gilbert K. Crane Orthopedic Surgeon (2.9 miles)
• Asthma & Allergy of Idaho (2.9 miles)
• Ambulatory Surgery Center (3.1 miles)
• Temp Ray Patterson (3.1 miles)
• OrthoPro of Twin Falls (3.4 miles)
• Hearing Aid Counselors & Audiology (3.5 miles)

Cafes

• Daylight Donuts (2.9 miles)
• Charlie's Cafe (3.2 miles)
• Bent Bean (3.3 miles)
• Lulu's (3.6 miles)
• Connor's Cafe (4.2 miles)
• The Java Lunch Box (6 miles)

Hospitals

• Cassia Regional Hospital (2.9 miles)
• Cassia Regional Hospital Pediatrics (2.9 miles)
• Minidoka Memorial Hospital (7.4 miles)

Pharmacies

• Smith's Food & Drug (3 miles)
• Walgreens (3.1 miles)
• Kwik-Meds (4 miles)
• Ridley's Pharmacy (6.8 miles)

Transportation

• U-Haul (3.3 miles)
• Christensen Taxidermy (3.5 miles)
• Minidoka Meml Hospital Heliport (7.4 miles)

Theaters

• Burley Theatre (3.6 miles)
• Bowen Theatre Co. (4.2 miles)