1103-A Kahauiki Place, Honolulu, HI 96819
For more information about senior living options: (866) 208-4318
Overall Review of Family Ties
Cons
They lived there for six years in a one-bedroom and were promised many times, but a two-bedroom was given to someone else.- They were told a two-bedroom would be available for move-in on July 10, 2025, only for that unit to be given to another family.
- They perceive discrimination in how the unit allocation was handled.
- They are considering hiring an attorney to represent their nephew due to potential discrimination.
Review
Family Ties in Honolulu is best suited for seniors who prize a small, homey atmosphere and are willing to navigate an imperfect path to larger housing options. The community tends to feel intimate and family-like, which can foster close neighborly ties and a sense of belonging. Yet that warmth comes with a significant caveat: a portion of residents report inconsistent communication and unpredictable access to two-bedroom accommodations, which undermines the stability that many families need when planning long-term housing and care arrangements.
Those who should consider alternatives are families or individuals who require transparent, predictable timelines for moving into larger units, or who must rely on strict fairness in housing allocations. If a guaranteed move-in window or evenly applied waitlist policy is non-negotiable, this community warrants caution. The most consequential red flag in the available feedback is the impression that unit assignments can be handled unpredictably, with promises made and then retracted, casting doubt on whether senior housing needs will be met in a timely and equitable manner.
The potential upside lies in the core pros that some residents already celebrate: a compact, approachable environment that can yield meaningful social connections and a sense of belonging. In favorable reports, residents describe a warm, community-centered vibe where neighbors look out for one another and staff attention feels personalized. That strength, when it holds, can offset a lot of daily frustration with cluttered systems elsewhere. However, the strength is not enough to erase the practical consequences of irregular unit availability, unclear timelines, and a history of policy signals that seem to shift without clear documentation or advance notice.
The strongest negative signal comes from a troubling account of unit allocation practices. A long-tenured family lived in a one-bedroom for six years, was repeatedly promised a two-bedroom, and then faced repeated delays or denials with shifting explanations. The account suggests a risk of favoritism or inconsistent enforcement of policies, culminating in a claim of discrimination and a call for legal representation. Even without adjudicating the specifics, the pattern erodes trust and makes future planning precarious for any household seeking to upgrade space for growing needs or for family members who require more suitable accommodations.
For families weighing a decision, several practical steps sharpen the lens. Request written, dated policies on waitlists, unit availability, and move-in timelines, plus a clear outline of how priority is determined. Insist on a documented commitment with concrete move-in windows, and ask for a transparent process to address grievances or allocations that don’t meet the stated policy. Speak with current residents about their experiences with consistency and fairness, and review the financial terms for any penalties, refunds, or pro-rated adjustments if promised housing changes don’t occur. Before committing, secure a trial understanding of what happens if timelines slip, including steps for escalation and third-party mediation.
Bottom line: Family Ties may serve families who value a close-knit setting and are comfortable tolerating less-than-ideal predictability in housing allocations. It is not a hands-off choice, and the atmosphere can be genuinely supportive when operations run smoothly. But for households where certainty, transparency, and fair treatment are non-negotiable, especially when a larger unit is essential for living arrangements or caregiving needs, consider exploring alternatives first. The community’s strengths are real, yet the notable governance and communication concerns demand a cautious, well-document-driven approach before signing a long-term commitment.
5 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Honolulu International (3 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Small, intimate setting with private/semi-private rooms, personalized care, and meals.
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