BrightStar Care Sandy Springs

Pros

• BrightStar Care in Marietta is described as kind, supportive, and consistently available.
• The staff are praised for being caring, punctual, friendly, and attentive to patients' needs.
• Lisa is recognized for quick, efficient scheduling and thorough care planning.
• Rachael is praised for being considerate, prompt, and possessing excellent people skills.
• Linda Huckaby, the Director of Nursing, is commended for knowledge, compassion, and helping families stay connected with hospice.
• Jennifer, the nursing supervisor, is noted for going above and beyond and for proactive, reassuring communication.
• The owners and office staff are described as genuine, compassionate, and responsive.
• Families feel reassured and grateful for BrightStar's support, with many recommending BrightStar Care.

Cons

• Following weekend, caregiver was over an hour late. After caregiver clocked in to work, only work done was 15 mins applying body lotion. The remaining time on the cell phone.
• Poor service and fail to communicate with the client who they provide service for.
• They do not have enough staff and they don't want to talk to thenpatient if they don't.
• The managers are rude to the aides as well.
• The aides even complains.
• an experienced caregiver showing up with out a mask or gloves.

Review

BrightStar Care of Marietta has been a steady and reassuring presence for several families navigating the challenges of in-home care, transportation, and short- or long-term caregiving needs. Across a range of experiences - from urgent scheduling to end-of-life support - the same thread runs through: a team that shows up, listens, and works with families to create practical plans that bring peace of mind. In many cases, the story starts with Lisa, whose responsiveness and thoughtful approach set a positive tone from the first contact. One reviewer described Lisa as consistently kind, supportive, and available, noting that, by the next day, a clear plan of action was already in place. Time and again, families appreciated the sense that someone understood their situation and was moving to address it, even when the need appeared urgent.

The organizational core of BrightStar in Marietta seems to revolve around a coordinator-led process that shifts quickly to hands-on care. In multiple instances, Lisa coordinated a rapid deployment of care, including assessments and care plans, with the owner involved in early steps when appropriate. The owners and managers are described as approachable and engaged, with David Rudder specifically mentioned as someone who could assess a situation and help build a plan. This level of involvement helped families feel that their loved ones were in capable hands and that the service would be tailored to individual needs rather than offered as a one-size-fits-all solution.

Transportation and hospital-related services are highlighted as standout capabilities in several reports. One reviewer spoke highly of how a nurse named Rachael could take a patient to a procedure, complete with promptness and courtesy, and another caregiver, Kashan, who accompanied the patient on the day of surgery and left a lasting impression with care and professionalism. The ability to arrange timely transportation and support for medical appointments was repeatedly cited as a lifeline for families who otherwise faced difficult logistics or last-minute changes. The team members mentioned - Rachael, Kashan, and Rogette, who took over care after an overnight assignment - were repeatedly described as caring, competent, and reliable. In one case, Lisa Miller earned praise for setting up everything smoothly, underscoring the importance of clear coordination in getting procedures scheduled and completed efficiently.

When hospital stays or transitions from hospital to home were involved, BrightStar teams consistently earned positive notes for their follow-through and compassion. A caregiver named Linda, described as the Nursing Director, emerged as a central contact for ongoing care planning and execution during a two-week hospital stay and subsequent transition back home. Families appreciated that every caregiver arrived on time, was friendly and attentive, and stayed focused on the patient's safety and comfort. The nursing team - backed by a supervising nurse named Jennifer who proactively checked in on pain management and made additional trips as needed - helped families feel they were not navigating a complex process alone. The result was a smoother, safer transition from hospital to home and a sense of being "in the loop" at every step.

For families facing the most emotionally charged and time-critical needs, BrightStar's care has provided both dignity and concreteness. One reviewer, who had a father-in-law requiring around-the-clock care for months, spoke with particular depth about the experience. As a veteran nurse, the reviewer had exacting standards and observed how BrightStar's team - especially the caregivers who formed the "full BrightStar staff" - stayed with the family through the hospice phase. The reviewer highlighted events that required meticulous coordination and a compassionate touch, from coordinating special activities to ensuring hospice and BrightStar worked in tandem to keep the family informed. The praise culminated in gratitude for the absence of missed shifts over nearly a year, and for an office culture in which communication remained steady and reliable, even through holidays.

While the tenor of most reviews is highly positive, there are a few notes of caution that accompany the overall picture. One reviewer raised concerns about a veteran who felt the contract lacked clarity on what could be provided, citing a mismatch between what was promised in the first paragraph of the contract and what the staff could deliver. Another account described a weekend arrangement that did not go as hoped, with the first caregiver arriving late, only a small portion of planned personal care completed, and a lack of timely follow-up on arranging ongoing or weekend nursing. A broader care-management complaint mentioned a lack of reliable staffing and communication with patients when issues arose, including reports of a caregiver sleeping during a shift, and a general sense that communication could be improved. These experiences, while less common in the overall pool of reviews, underscore the importance of clear expectations, staffing stability, and proactive follow-up in home-care arrangements.

Taken together, the feedback paints a portrait of BrightStar Care in Marietta as a resource families often rely on when they are navigating medical procedures, new care needs, and the delicate transitions between hospital, home, and hospice. The common threads are responsiveness, personal attention, and a network of caregivers and leadership who strive to be professional, compassionate, and dependable. In many stories, BrightStar became more than a service; it became a dependable partner that helped families maintain a sense of control and dignity during difficult times. Whether arranging transportation for a medical procedure, coordinating around-the-clock home support, or honoring a loved one through the end-of-life journey, BrightStar's Marietta team consistently demonstrated a commitment to care that families could feel in real and meaningful ways.

The Marietta, Georgia area you are considering for senior living is conveniently located near various healthcare facilities, including Wellstar Medical Group Northwest Women's Care, Eye Consultants of Atlanta, and Smyrna Family Medicine. Additionally, there are several pharmacies nearby such as Walgreens and CVS Pharmacy for easy access to medications. For dining options, there are a variety of restaurants like Pappasito's Cantina and Olive Garden within close proximity. Furthermore, there are cafes like Rev Coffee and Giga-Bites Cafe for leisurely gatherings with friends or family. In terms of recreational activities, parks like Cochran Shoals by the Chattahoochee River provide opportunities for outdoor enjoyment. Lastly, if you require hospital services, Northwest Medical Center and WellStar Kennestone Hospital are both a short drive away. Overall, this area offers a blend of healthcare options, dining choices, recreational opportunities, and access to medical facilities making it a convenient location for seniors looking to settle down in Marietta.

Physicians

• Wellstar Medical Group Northwest Women's Care (0.3 miles)
• Eye Consultants of Atlanta (2.1 miles)
• Atlanta Behavioral Care (2.3 miles)
• Smyrna Family Medicine (3.5 miles)
• Smyrna Eye Group (4.4 miles)
• Piedmont Heart of Marietta (5.9 miles)
• Resurgens Orthopaedics (6 miles)

Restaurants

• Golden Corral (0.4 miles)
• McDonald's (0.5 miles)
• Pappasito's Cantina (0.6 miles)
• Pappadeaux Seafood Kitchen (0.7 miles)
• Olive Garden (0.8 miles)
• Punch Bowl Social Atlanta (1.1 miles)
• Terrapin Taproom (1.2 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3 miles)

Theaters

• Silverspot Cinema (1.2 miles)
• AMC Parkway Pointe 15 (2.2 miles)

Cafes

• Rev Coffee (1.9 miles)
• Starbucks ThD (2.5 miles)
• Starbucks (3.5 miles)
• Starbucks (4 miles)
• Giga-Bites Cafe (4.2 miles)
• OK Cafe (4.8 miles)
• Starbucks (4.8 miles)

Parks

• Cochran Shoals - Chattahoochee River (2.2 miles)
• Cobb Park (2.8 miles)
• Laurel Park (6.1 miles)
• Hurt Road Park (6.2 miles)

Places of Worship

• The Church of the Apostles (4.6 miles)
• St John United Methodist Church (4.6 miles)
• Congregation Etz Chaim (5.9 miles)

Hospitals

• Northwest Medical Center (5.1 miles)
• WellStar Kennestone Hospital (6.1 miles)