Adaptive Group Residence

Pros

• The staff at Oaks is amazing, with flawless communication and responsive maintenance.
• Mariah is incredibly sweet, helpful, and professional, with extensive knowledge that smooths the apartment-hunting process.
• The community is quiet, well kept, and family-friendly with parking that accommodates residents.
• Princeton is very helpful from day one, informative, and makes the application process easy.
• Sharon and Princeton are welcoming, caring, and professional, providing outstanding customer service.
• The maintenance team is timely and keeps the property clean.
• The hospitality and professionalism shown by the staff make residents feel right at home.
• Thet fixed the dish machine issue quickly and kept residents well informed.
• Oaks at New Hope is described as a beautiful place to live with supportive staff who go above and beyond.
• The grounds, landscaping, playground, and pool area contribute to a positive living environment.

Cons

• The staff does not answer phones, making it hard to access the apartments.
• Residents report mold throughout the units and persistent roach infestations.
• Complaints are met with hostility and management uses tactics to make residents suffer.
• Some tenants accuse the property of scamming and withholding their deposits.
• They prioritize the exterior of the property over the residents' interior living conditions.
• The garbage area is filthy with trash everywhere, and tenants are charged $50 for not putting bags inside the garbage disposal.
• The listed phone numbers do not work and calls go unanswered.
• Maintenance staff are described as rude by some residents.
• Pest control is ineffective and roaches never leave.

Review

The reviews span a spectrum from ecstatic praise to sharp frustration, all tied together by a common thread: people are evaluating the same collection of properties - primarily Oaks at New Hope, Oaks at Hope, and related communities under Dominion Properties - through very different experiences. On one end of the scale, residents celebrate quiet, well-kept grounds, responsive maintenance, and a staff that feels genuinely invested in their well?being. On the other end, a string of complaints centers on serious maintenance issues, pest problems, and what some residents perceive as unresponsive or adversarial management. Taken together, the comments portray a community with visible strengths and obvious irritants, depending largely on which building you land in and which staff you interact with.

A recurring set of complaints paints a troubling first impression for some residents. Several reviewers describe mold in their apartments, with some going as far as to say that mold is present everywhere and that attempts to address it are met with hostility or "tactics" meant to make tenants suffer. Complaints about roaches and other pests recur as well, with at least one person claiming the pest control program is ineffective and another describing an infestation that has persisted for years. The trash area is another sore point for some residents, who report trash being scattered around common areas and even being charged a fee for improperly bagging waste. There are also frequent references to slow or nonresponsive communication - people reporting that calls and messages were left for weeks without a return, and that getting in touch with the leasing office is an ongoing struggle. In combination, these issues create a sense of a property that some tenants feel is failing to meet basic maintenance and communication expectations and, in some cases, bordering on a scam in the eyes of those who claim to have had deposits mismanaged or withheld improperly.

Against those difficult experiences, there is a substantial countercurrent of praise that highlights a different reality. Multiple reviewers emphasize that the staff are amazing, that communication can be flawless, and that maintenance is prompt and effective. In these narratives, problems get addressed quickly, often with professional and empathetic responses from the people behind the desk. A number of tenants point to pest control as a necessary and effective service, noting that in a community near the water the presence of bugs is understandable and that management has responded by keeping pest control on a regular schedule. The dayside atmosphere of the properties is described as quiet at night, with parking that respects the needs of families and a general sense of safety and order in well-maintained outer areas. In short, for residents who encounter the positive side of management, the living experience can be very satisfying and aligned with a family-friendly, community-focused lifestyle.

Specific staff members are singled out as making a tangible difference in the lives of tenants. Mariah is praised for her knowledge, warmth, and professionalism during the apartment-hunting process at the Oaks at Hope Property; reviewers describe her as helpful, approachable, and able to streamline what can otherwise be a stressful transition. Sharon and Princeton are repeatedly celebrated as the backbone of the leasing office across several properties, described as welcoming, understanding, responsive, and genuinely caring about tenants' needs. They are credited with making move-ins smoother, keeping residents informed, and providing a level of customer service that many reviewers say sets a high standard. The maintenance staff also earns commendations, with "Thet" receiving particular praise for diagnosing and fixing a dishwashing problem promptly after a quick assessment. Stories like these reinforce a picture of a responsive, resident-centered team that can turn around issues and keep residents feeling heard.

Beyond individual employees, several reviews emphasize the broader quality of life that these properties sometimes deliver. Some residents speak fondly of the physical environment: well-kept grounds, nice apartment interiors, and a sense of community that supports families, pets, and children. The Oaks properties in particular are depicted as quiet, well-kept places with attractive landscaping, playgrounds, and pools. The sense of community extends to social validation as well, with long-term residents expressing gratitude for the steady support they've received from the staff and for the sense that the property values residents' comfort and safety. For families and pet owners, these aspects are especially meaningful, contributing to a positive overall impression when interactions with management go smoothly and repairs happen promptly.

There are also notes about the trade-offs that come with living in these communities. A number of reviewers point to the upside of dedicated personnel who go the extra mile - like Princeton assisting with every step of the application and move-in process, or Sharon being consistently accessible and open with tenants. Yet, other comments emphasize that even within the same property, experiences vary dramatically. Some residents report being on hold or unable to reach anyone for days, while others describe the same phone lines as a lifeline that provides clarity and timely updates. The tension between these two realities - exceptional service from specific staff members and frustrating communication gaps at times - helps explain why opinions about the same property can diverge so sharply.

In discussing the living environment, several reviewers mention the physical layouts and features that influence daily life. Some tenants appreciate the larger apartment spaces, the sense of security, and the overall cleanliness when problems are resolved quickly. A minority, however, notes that certain features aren't ideal for their preferences, such as a lack of outdoor patios, which can be a significant factor for some applicants or residents who value outdoor space. There is also a tension between appreciating the exterior beauty and the interior conditions; for some residents, improvements in exterior upkeep and landscaping do not necessarily translate into a flawless interior experience, where mold, pests, and maintenance delays create ongoing concerns.

In sum, the body of reviews presents a nuanced portrait of these Dominion Properties communities. The positive accounts celebrate a staff that is capable, compassionate, and reliable, especially when tenants encounter difficulties. They highlight fast maintenance responses, attentive management, and a generally family-friendly environment with quiet surroundings and well-kept grounds. The negative accounts, by contrast, bring attention to serious interior maintenance issues, pest problems, and inconsistent communication that can leave tenants feeling undervalued or misled, particularly around deposits and move-out protocols. For someone considering moving into these communities, the takeaway is clear: the experience you have may hinge on which property you choose, who you interact with, and how promptly management responds to issues as they arise. If you prioritize responsive, personable staff and a track record of proactive maintenance, you're more likely to have a positive experience - especially if you can connect with the staff members repeatedly praised in these reviews. If, however, you place a premium on flawless interior conditions and uncompromising pest control with consistent, proactive communication, you may want to approach the process with heightened diligence, verify specifics about pest management and deposits, and seek guidance from residents who have had success in addressing concerns with the leasing team.

This part of Lawrenceville, Georgia, offers a wide range of amenities and services that cater to seniors looking for convenience and leisure activities. With various dining options such as Slow Pour Brewing Company, Chick-Fil-A, and Frida's Mexican Restaurant nearby, residents can enjoy delicious meals without having to travel far. Additionally, the proximity of parks like Rhodes Jordan Park and Alexander Park provides opportunities for outdoor recreation and relaxation. For medical needs, there are pharmacies like Walgreens and CVS Pharmacy, as well as physicians' offices and hospitals in the vicinity. Seniors can also unwind at cafes such as Starbucks or Ding Tea, or catch a movie at theaters like AMC Colonial 18 or AMC Sugarloaf Mills 18. Overall, this area offers a vibrant and diverse community with accessible amenities for senior living.

Restaurants

• Slow Pour Brewing Company (0.2 miles)
• Chick-Fil-A (1.3 miles)
• Frida's Mexican Restaurant (2 miles)
• McDonald's (2.9 miles)
• Bruster's Ice Cream (3.4 miles)
• Culver's (3.7 miles)
• IHOP (3.7 miles)

Parks

• Rhodes Jordan Park (0.3 miles)
• Alexander Park (2.9 miles)
• McKendree Park (3.4 miles)
• Rabbit Hill Park (4.7 miles)
• Sweet Water Park (5.3 miles)
• Tribble Mill Park (5.5 miles)
• Rock Springs Park (5.8 miles)

Places of Worship

• First United Methodist Church of Lawrenceville (0.5 miles)
• 12Stone Church - Central Campus (2.6 miles)
• Berean Bible Church (6.2 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (0.8 miles)
• Genoa Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.3 miles)

Physicians

• Metro Behavioral Care (1 miles)
• Psychiatric Services of America (1 miles)
• Philip A. Romm (1.2 miles)
• Gwinnett County Radiation Therapy Center (1.2 miles)
• Lynch Jodi Gastroenterology Spec Gwinnett (1.3 miles)
• Eye Consultants of Atlanta - Lawrenceville (1.4 miles)
• Gwinnett Clinic (1.4 miles)

Hospitals

• Wound Treatment Center at Northside Hospital Gwinnett (1.6 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (4.2 miles)
• Ding Tea (5.5 miles)
• Starbucks (5.6 miles)
• Starbucks (5.6 miles)
• Panera Bread (5.7 miles)
• Starbucks (6.4 miles)

Theaters

• AMC Colonial 18 (1.8 miles)
• Amc Sugarloaf Mills 18 (5.3 miles)
• AMC Classic Snellville 12 (5.7 miles)