Bright Star Private Home Care

Pros

• BrightStar Care is totally awesome.
• BrightStar Care is a well-established business with a great work crew.
• Cynthia is totally awesome, always professional and compassionate.
• BrightStar Care is highly recommended for family care.
• Semone Burgess demonstrates caring and patient caregiving.
• Semone understands how to do the job and pays attention to details that make life easier.
• Semone is hardworking and goes above and beyond in caring.
• Semone calls to check on clients after hospital stays and has a pleasant attitude with a sense of humor.
• The agency is reliable and consistent and takes excellent care of clients.
• The staff were professional and on time from day one, treating the family with respect, kindness, and compassion.

Cons

• The front desk staff are described as having a serious attitude problem.
• The company was accused of bullying and threatening customers.
• Simone reportedly had the worst customer-service attitude the reviewer had ever encountered.

Review

BrightStar Care in Fayetteville, Georgia emerges in these notes as a company that many families have found to be a reliable and compassionate ally, while a number of reviewers flag serious concerns about the customer-service experience at the front desk and in some interactions over the phone. On the positive side, several people praise the agency for kindness, professionalism, and the ability to connect families with caring caregivers who truly make a difference during difficult times. One reviewer opens by declaring BrightStar Care "totally awesome," highlighting the company's established presence and a work crew that is dependable. The sentiment is reinforced with a personal shout-out to Cynthia, described as consistently professional and deeply compassionate, with a clear willingness to stand behind the work and recommend BrightStar Care to others looking to care for a loved one.

Turning to the caregiving staff, Semone Burgess stands out in a particularly positive light. Described as a caregiver for the reviewer's brother, Semone is portrayed as having a genuine, patient approach that makes a real impact. The reviewer emphasizes that Semone knew how to do the job once directions were provided and paid attention to the small details that can ease daily life. Her hard-working nature and willingness to go above and beyond are highlighted, including proactive outreach to check on the brother after a hospital stay. The reviewer notes Semone's pleasant attitude and sense of humor, concluding that you "can't go wrong" when you have Semone caring for a loved one. This portrayal suggests that when the right caregiver is assigned, BrightStar Care can deliver the kind of attentive, thoughtful care families are seeking.

However, the experience isn't uniformly positive across all interactions. A different thread of reviews focuses on the front desk, where multiple voices describe a "serious attitude problem." One reviewer specifically complains that the front desk person lacks empathy, proper phone etiquette, a welcoming tone, and overall professionalism. The critique paints the front desk as matter-of-fact to the point of undermining trust and comfort, suggesting that this aspect of the operation can undermine otherwise good care. This theme - the tension between excellent in-home care from caregivers and a challenging front-desk experience - appears repeatedly as a source of frustration for some families.

Another reviewer goes further, expressing extreme dissatisfaction and disappointment by stating they would not even give a one-star rating. The message describes an interaction in which the company allegedly bullied and threatened them, with the caregiver named Simone singled out for having the worst customer-service attitude the reviewer had encountered. The reviewer explains they merely sought simple service and felt pressured into actions they did not want to take, ultimately deciding to switch to another company. The controversy extends to a dispute over communications: the reviewer claims to have not called BrightStar at all, while accusing the company of miscommunication and improper language used by a caller, including a claim that a wife should be contacted. The reviewer mentions a different individual, Ms. Shelly Sun, as part of what they view as a fabrication of the truth, signaling a charged and complicated interpersonal conflict.

Despite this, other accounts emphasize reliability and consistency as key strengths. A separate reviewer asserts that BrightStar Care has remained reliable and consistent, effectively tending to the reviewer's mother, particularly important because the reviewer had to work and lacked local family support. They describe BrightStar as "the best agency so far," underscoring the value they place on steady, dependable care when families cannot be together in person. These stories reinforce a core message: even in the absence of ideal customer-service experiences, the agency can deliver high-quality caregiving that makes a meaningful difference for families facing health challenges.

Further affirmations of BrightStar's value come from narratives of preparation and relief. One reviewer notes being unprepared after a parent's stroke, with many family members living out of state and feeling guilty about not being there as much as they would have liked. After evaluating several options, they found BrightStar to be a place where they felt more comfortable, suggesting a perception that the agency could be trusted to provide competent care during a vulnerable time. In another account, a family facing a father's post-surgical needs describes BrightStar as a godsend. They had encountered less reliable results with other agencies before finding BrightStar, and the team's professionalism and willingness to understand the father's needs are emphasized. From the first day, the staff is described as on time and professional, treating both the reviewer and the dad with respect, kindness, and compassion. The reviewer expresses deep gratitude and satisfaction with the service that BrightStar has supplied to their family.

Overall, the collection of experiences depicts BrightStar Care Fayetteville as a company that can deliver exceptional, life-changing care when the right caregivers are matched with families. Positive notes highlight compassionate, capable caregivers like Semone Burgess and the consistent, respectful service that helps families navigate difficult health journeys. Yet, the same set of reviews makes clear that the customer-service side of the operation - especially the front desk - can be a point of frustration and conflict for some clients. The most compelling takeaway is that BrightStar Care holds substantial potential to support families through challenging times, but the experience can hinge significantly on the specific staff members involved and the quality of communication across the organization. When care is consistent and delivered with empathy, as in the strongest testimonials, BrightStar is described as reliable, respectful, and deeply appreciated by families in Fayetteville and the surrounding area.

This part of Hampton, Georgia offers a variety of services and amenities that may be appealing to seniors looking for a convenient and comfortable living environment. There are several medical practices and pharmacies in close proximity, providing easy access to healthcare services. Additionally, there are multiple dining options including pizza, Mexican food, seafood, and breakfast establishments. For those who enjoy coffee or tea, there are cafes nearby as well. Transportation options are available through a car rental service located within the area. The presence of a hospital and a park offer opportunities for both recreation and healthcare needs. Overall, this location provides a mix of essential services and recreational activities that can contribute to a fulfilling senior living experience.

Restaurants

• Domino's Pizza (1.2 miles)
• Poppin' Pizza (1.7 miles)
• Taqueria Michuacana Mexican Food (1.8 miles)
• Waffle House (1.9 miles)
• Wendy's (1.9 miles)
• Bay Breeze Seafood Restaurant (3.5 miles)
• Panda Express (3.6 miles)

Physicians

• Hampton Family Practice (1.8 miles)
• Eagles Landing Family Practice - Hampton Office (1.9 miles)
• Resurgens Orthopaedics (6.6 miles)
• Frank Lockwood MD (6.6 miles)
• Eagles Landing Family Practice - McDonough Kelly Road Office (7 miles)
• S E Medical Systems (7.1 miles)
• Children's Orthopaedics of Atlanta-Stockbridge (7.3 miles)

Places of Worship

• Hope Evangelical Lutheran Church (2.4 miles)
• South Point Fellowship (8.4 miles)
• Woolsey Baptist Church (8.7 miles)

Pharmacies

• CVS Pharmacy (4.8 miles)
• CVS Pharmacy (5 miles)
• Walgreens (6.9 miles)
• Bay Pharmacy (7.3 miles)
• Walgreens (7.5 miles)
• Walgreens (8.2 miles)
• Fred's Pharmacy (8.5 miles)

Cafes

• Starbucks (5.6 miles)
• Ding Tea McDonough (5.7 miles)
• Starbucks (8.1 miles)
• Queen Bee Coffee Company (8.3 miles)
• Leo's Cafe (8.5 miles)

Transportation

• Enterprise Rent-A-Car (6.6 miles)

Hospitals

• Children's Healthcare (7.4 miles)

Parks

• Wyomia Tyus Olympic Park (8.5 miles)