Information last verified:
1855 Old Salem Road, Conyers, GA 30013
For more information about senior living options: (844) 490-3973
The team is great here. Cassandra and Tonika are trailblazers in assisting and caring for elderly and stroke patients. They made the job easier and left the client very happy with the loved one's reaction. The group is highly recommended to others. The nurses provided by First Light Home Care were very professional. The caregiver was very nice to the aunt, and their guidance helped with decision-making.
The place is a mess. People are rude and the pay is unacceptable. Nobody tries to help you; they just demand what they want. The owner's excuse was that she was burned out, implying the loved one is at the mercy of her emotions for that day. Any other agency would be better than this one.Heritage Home Care in Conyers, GA is best suited for families that want deeply hands-on, compassionate daily support from frontline caregivers who can build a strong, trusting relationship with an elderly loved one, particularly when a stroke survivor or complex daily needs are involved. When the priority is care that feels personal and proactive, and when families are ready to stay actively involved in coordinating and supervising care, this agency can deliver meaningful benefit through its caregiver team.
Those who should consider alternatives are families that require flawless administrative reliability and centralized oversight. Persistent complaints about disorganization, rude staff, and subpar pay practices point to a leadership layer that can undermine otherwise solid caregiver performance. If timely alerts after incidents, predictable scheduling, and clear, consistent communication from a supervisor are non-negotiable, a different provider with stronger organizational systems will likely be a better match.
The standout pros center on the people delivering care. Cassandra and Tonika are repeatedly praised as trailblazers who care deeply for an elderly, stroke-affected client, repeatedly meeting and often surpassing expectations. Their impact is described as transformative for the client and reassuring for family members, suggesting that the core caregiving can be excellent when these professionals are in place. That level of caregiver excellence can clearly offset many everyday frustrations, because when the right individuals are at the bedside, the day-to-day quality of life and safety for the loved one improves markedly.
Nevertheless, the most serious cons cannot be ignored. Reviews paint a picture of a “messy” environment where staff demeanor and pay practices generate friction, and where families experience slow or absent communication during crises. Instances include delayed alerts after a fall, last-minute or unexpected caregiver assignments, and the owner’s claimed burnout as a communications bottleneck. These factors raise legitimate concerns about safety, continuity of care, and the ability to respond quickly when urgent decisions are needed.
To turn the balance toward a confident choice, families should insist on concrete safeguards if Heritage is chosen. Demand a single, accountable point of contact and written protocols for incident reporting, back-up staffing, and real-time updates. Clarify scheduling guarantees and establish a routine for proactive communication, no surprises about who is coming, when, and why. It is wise to negotiate a defined trial period with measurable expectations, and to secure references and verifiable credentials for every caregiver assigned to the plan.
In the end, Heritage Home Care represents a viable, even compelling option for those who prize compassionate, capable frontline care and are prepared to actively manage oversight and communication. The caregivers themselves can deliver exceptional service, and when those relationships are solid, the quality of life for a loved one can improve significantly. For families that cannot tolerate inconsistent administration, opaque pay practices, or delayed incident alerts, consider alternatives with stronger centralized coordination and more predictable staffing. The prudent path is to pursue a candid conversation with the agency leadership, set clear expectations in writing, and evaluate a short-term engagement to verify that the care dynamic will be consistently reliable as the plan unfolds.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William B Hartsfield-Atlanta International (25 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Home Care in Conyers, GA is an exceptional board and care home that offers a comfortable and nurturing environment for seniors. With a range of amenities and personalized care services, our community is committed to ensuring the well-being and happiness of our residents.
The dining room at Heritage Home Care provides a pleasant space for residents to enjoy delicious, nutritious meals prepared by our professional staff. Our fully furnished accommodations create a cozy atmosphere where residents can feel at home. The beautiful garden and outdoor spaces offer opportunities for relaxation and fresh air.
We understand the importance of cleanliness and tidiness, which is why we provide housekeeping services to keep our community neat and organized. Additionally, our team assists with move-in coordination to ensure a smooth transition for new residents. Residents can stay connected with loved ones through telephone services as well as Wi-Fi/high-speed internet access.
At Heritage Home Care, we prioritize the well-being of our residents by offering assistance with various activities of daily living such as bathing, dressing, and transfers. Our dedicated staff works closely with healthcare providers to coordinate medical appointments seamlessly.
We cater to individuals with special dietary restrictions by offering diabetes diets and menu options that accommodate specific needs. Meal preparation and service are taken care of by our attentive staff members who strive to create tasty and nutritious dishes.
Medication management is another essential aspect of care at Heritage Home Care. With trained professionals overseeing medication schedules, residents can have peace of mind knowing their health is being properly managed.
Transportation arrangement services are available for medical appointments, ensuring that residents can easily access the healthcare they need. We also provide transportation to doctors' appointments when necessary.
Residents at Heritage Home Care can participate in scheduled daily activities designed to promote mental stimulation, social engagement, and overall well-being. Additionally, our community benefits from being conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters – making it easy for residents to explore and enjoy the local neighborhood.
Heritage Home Care in Conyers, GA is dedicated to providing personalized care, comfortable accommodations, and enriching activities for seniors in need of assisted living services.
Heritage Home Care is located at 1855 Old Salem Road, Conyers, GA 30013 in Rockdale County, Georgia
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