3941 Old Trail Road, Martinez, GA 30907
For more information about senior living options: (844) 490-3973
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The Place at Martinez was clean, with calm residents and friendly staff. The rehab team, from the social worker to the nurses and CNAs, were kind and took good care of the patient. Great staff, very courteous. The staff took good care of the resident and communicated well. Just pure caring from the staff. Several reviewers called it a rare good facility and would highly recommend it. Weekday staff were noted as more attentive than weekend staff.
The smell is described as absolutely overwhelming. Visitors are forced to drive around the back, which is labeled extremely unprofessional. Baseboards are noted as never having been washed. The facility is described as awful and not suitable for a loved one. Meals are reportedly forgotten on multiple occasions unless family intervenes. The call button system is described as useless with very slow nurse responses. A nurse allegedly told a resident to "munch on cookies" to swallow pills, which is called unprofessional. Staff are described as rude, inattentive, or lacking compassion. The social worker is described as rude and hostile and is said to have hung up on a call. Residents are not bathed or helped to walk; neglect is alleged. Medicaid paperwork issues allegedly prevented return to the facility, effectively dumping the resident at the hospital. The facility is described as old, dated, dirty, with roaches, and with terrible food.The Place at Martinez has become the subject of a long-running, multiview chorus from families and visitors who have spent time there with loved ones in rehabilitation or ongoing care. Taken together, the accounts create a complex portrait: in some moments the facility appears clean and orderly, with friendly staff and noticeable progress in therapy; in many others, however, families describe a pattern of neglect, frustration, and outdated conditions that leave residents vulnerable. The overall message from these accounts is a uneasy warning to prospective families: investigate carefully and don't assume all reputable care comes with a guaranteed level of attentiveness.
A number of reviewers report an initial, overwhelming impression that undermines confidence before any care decisions are made. One person describes the smell inside as "absolutely overwhelming," and another notes that they are directed to circle around to the back entrance rather than entering through the front, which they perceived as unprofessional. There are comments about the physical environment that harden into concerns: baseboards described as never washed, rooms that feel outdated or neglected, and a facility that in some visits looked clean on the surface but revealed deeper issues on closer inspection. These early impressions set a tone of distrust for the care experience that follows.
Care and safety concerns dominate many of the reviews. Several families recount missed meals for residents, sometimes only noticed because family members were present to intervene. The call-light system is described as unreliably responsive, with delays that could be dangerous for residents who need urgent help. Medication administration becomes a particularly alarming point for some families: in at least one case, a resident who has difficulty swallowing pills was given a large number of pills to take, and a nurse reportedly dismissed the resident's challenge with a brusque remark, saying, "If you can munch on cookies, you can swallow these pills." Beyond medication, there are reports of inadequate daily care - residents not bathed, not dressed, or not assisted with basic mobility, and scenarios in which a resident's dignity is compromised, such as a relative finding a patient lying naked in bed.
The temperament and professionalism of staff are frequent points of contention. While a subset of reviewers describe courteous, caring, or competent staff, a more persistent theme involves pervasive perceptions of rudeness, inattentiveness, and a lack of compassion. Some accounts note that while a few CNA staff members or nurses are kind and attentive, others appear overworked, underserved by staffing levels, or more focused on administrative tasks or personal phone use than on resident care. There are explicit complaints about the social work team, with at least one report of a rude, hostile call wherein the caller felt dismissed and hung up on. In several stories, families feel they must be their own steady advocates, repeatedly prompting staff to respond - sometimes with limited success.
The facility's management and administrative processes also feature prominently in the concerns raised. Several reviews recount Medicaid paperwork issues, improper admissions or discharges, and disagreements over bed assignments. One family asserts that Medicaid paperwork was not completed correctly, which allegedly led to a situation where the hospital could not return the grandmother to this facility because "her bed has already been given away." In another instance, families allege that a 30-day notice was not provided before discharge, effectively dumping a resident at the hospital and leaving families to chase explanations from administrators who were reportedly unavailable or "in a meeting." Taken together, these stories suggest a pattern of administrative misalignment with patient care needs and family expectations.
There are numerous vivid, troubling episodes that underscore the depth of concern some families feel. A recurrence of stories involves residents with dementia or complex needs not receiving appropriate care or supervision, including fear-inducing scenarios such as clothes left off, residents found in distress or unclean conditions, or bathrooms littered with stool or waste. One account details a room in disarray, a bed not made, and a sense that the facility's environment has not kept pace with modern standards. Other families recount that certain staff members would rather socialize in an office or engage with their phones than tend to the residents, a pattern that left some families feeling that basic rights and dignity were not being safeguarded. The most severe assessments describe the facility as outdated, with a climate of neglect that can be emotionally devastating for loved ones and their families.
Despite the strong negative feedback, not every visit or review ends on a wholly bleak note. A number of reviewers report encounters with warm, capable staff and moments of genuine care. There are mentions of clean common areas and calm residents during some visits, and a few accounts describe meaningful progress in rehabilitation when therapy was active and well-coordinated. One reviewer even called it a "rare good facility" amid a broader landscape of less favorable facilities, noting that caregivers and staff were "very courteous," and that their loved one benefited from the staff's attentiveness during the rehab process. Another review highlights a positive experience where the facility was clean, the residents appeared calm, and the staff approachable, suggesting that experiences can vary considerably from shift to shift or from visit to visit.
Ultimately, the thread woven through these narratives is a cautious, if not urgent, call for prospective families to do their due diligence. Several families strongly urge others to think twice before placing a loved one at The Place at Martinez, citing risk factors that they feel could compromise safety and dignity. They emphasize the importance of thorough tours, candid conversations with staff and administrators, and an examination of concrete metrics such as meal delivery, timely call-bell responses, medication management, daily hygiene, and properly managed discharge processes. At the same time, they acknowledge that there are moments of positive care and professional behavior, implying that the experience may hinge on staffing levels, day-to-day leadership, and the specific caregivers assigned to a resident. In short, the place is at once a potential source of meaningful rehabilitation and a place where families feel compelled to scrutinize every detail to ensure their loved ones receive the respect and attention they deserve.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bush (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mathis Personal Care Home is an exceptional assisted living community located in the peaceful neighborhood of Martinez, GA. Our beautifully furnished home offers a warm and welcoming atmosphere for our residents to enjoy.
At Mathis Personal Care Home, we prioritize the comfort and well-being of our residents. Our spacious dining room provides a delightful setting for enjoying delicious meals that are carefully prepared and catered to meet any special dietary restrictions. Our dedicated housekeeping staff ensures that our residents' living spaces are always kept clean and tidy.
Our outdoor space allows residents to relax and enjoy the fresh air and beautiful surroundings. We also provide Wi-Fi/high-speed internet access throughout the community, ensuring that residents can easily stay connected with friends and family.
We understand the importance of providing quality care services to our residents. Our compassionate staff is available to assist with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the necessary medical attention and medication management they require. For those with diabetes, we offer specialized diet plans to promote their health and well-being.
Transportation arrangements for medical appointments are available for our residents' convenience. Additionally, we offer scheduled daily activities to keep our residents engaged and entertained.
With several cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals nearby, our community is conveniently situated near essential amenities that cater to our residents' needs.
At Mathis Personal Care Home, we strive to create a nurturing environment where our residents can live comfortably while receiving the care they deserve. Visit us today to experience the exceptional care and support we provide in a loving home-like setting.
Mathis Personal Care Home is located at 3941 Old Trail Road, Martinez, GA 30907 in Richmond County, Georgia
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