Comfort Keepers of Atlanta, GA

Pros

• Tama is an absolute gem and a self-starter who anticipates needs.
• Hope from Comfort Keepers dropped everything to arrange last-minute care for an elderly mother with dementia; the caretakers were fantastic and attentive.
• Comfort Keepers is highly recommended for in-home care, with professional, kind, and attentive caregivers.
• Oceila Blackmon and Hope Ebron demonstrated sympathy, professionalism, and dedication, securing help quickly and covering shifts.
• Hope delivered excellent customer service and was knowledgeable about the services offered.
• Tanisha Thomas is an amazing caregiver.
• Erma Evans and her team provide outstanding CNA care with a hands-on owner, meticulous pre-screening, minimal turnover, and proactive communication.
• Comfort Keepers and their staff are repeatedly described as top-notch professionals who protect patients' health, happiness, security, and dignity.

Cons

• They dislike having charges on a credit card and would prefer a hard-copy invoice or check to review before paying.
• They note their mother is not computer savvy and would prefer non-electronic payment methods for transparency and ease.
• They express some skepticism about dealing with a corporate office, implying a preference for a more personal, local service.

Review

Tama comes across as an absolute gem in the world of in-home care. She's described as a self-starter who seems to anticipate needs before they're even asked for. One reviewer notes that Tama is always a step ahead - already taking care of tasks before any request is made. Her attentiveness extends to the everyday, with care that even includes practical checks like looking over the refrigerator to see if food has gone past its prime. The sentiment is clear: anyone fortunate enough to have Tama on their team should feel extraordinarily lucky.

Hope from Comfort Keepers is repeatedly singled out for going above and beyond, especially in moments of crisis. In one account, a family emergency had Hope drop everything to come to the house, meeting the reviewer and arranging for last-minute care for an elderly mother with dementia. The caregivers who came to the home were praised as fantastic and extremely attentive to the mother's needs. The overall message is that Hope's responsiveness and hands-on involvement can make a stressful situation significantly more manageable, and the reviewer leaves a strong, heartfelt recommendation for the company.

There are stories of urgent, short-term needs where Comfort Keepers proved its reliability. In a case of overnight care required on short notice, the company reportedly responded quickly, arranged coverage for the next day, and sent caregivers who were professional, kind, and well-suited to the mother's needs. The reviewer emphasized a high level of satisfaction with the care provided and declared a clear intent to call Comfort Keepers again if in-home care is needed in the future.

Another reviewer notes the complexities of working with a corporate office and a distant location, yet still highlights the compassion and effectiveness of the staff. Oceila Blackmon was the first point of contact, followed by Hope Ebron. They were sympathetic to a difficult situation - the family's previous caregiver had quit - and, despite the office being farther away, were able to secure help within a week, even filling in on three shifts before assigning a regular caregiver. The praise here is for what they managed to accomplish under less-than-ideal circumstances, described as top-notch service, with thanks extended to both women for their kindness and dedication to providing home care.

One particular issue that arose was not about the care itself but about payment methods. The reviewer rated the experience technically a 4.5, explaining a preference for hard-copy billing and checks due to a longtime mother's discomfort with credit cards and computers. The comment makes it clear that the rating reflects corporate payment practices rather than the care provided by the staff, and it explicitly states that the two ladies mentioned - Hope and Oceila - were still very helpful and caring during a challenging transition.

Personal stories about Hope extend beyond routine care to include practical support in transportation and airport navigation. A reviewer who trusted Hope as their Comfort Keeper described Hope ensuring there was enough space for a safe Uber ride, helping with getting in and out of vehicles, and advocating at the airport curbside to secure appropriate transport to the terminal. Hope's actions were described as "awesome" and going beyond to ensure comfort, with a heartfelt acknowledgment that she felt like an angel in a time of need. There are references to Hope transporting the reviewer from Grady Hospital to the Atlanta airport, underscoring the depth of the assistance provided.

Hope's excellence is echoed again in a succinct note about customer service: she was described as very knowledgeable about the company's services, and her professionalism contributed to a positive experience. The sentiment is that Comfort Keepers, through Hope and the rest of the staff, delivered meaningful help - treating a brother in need with kindness, support, and care. The reviewer ends with a strong recommendation and a clear willingness to rely on Comfort Keepers again.

Tanisha Thomas is also highlighted as an amazing caregiver within the Comfort Keepers network. The praise reflects a broader appreciation for the agency's ability to connect families with capable, compassionate aides who can make an immediate difference in a loved one's life. Together with the other testimonies, Tanisha's recognition serves to illustrate the depth of talent across Comfort Keepers' caregiving team.

The most extensive and enduring testimony centers on Erma Evans, the owner of Comfort Keepers #412. The writer describes a 97-year-old mom and credits Erma and her team with 11 years of health, happiness, and quality of life. The owner is portrayed as hands-on and deeply invested, personally overseeing every aspect of around-the-clock care. Pre-screening of every caregiver to ensure competency and the right personality fit is highlighted, contributing to unusually low turnover over more than a decade. Ongoing communication and timely feedback are emphasized as hallmarks of the service, with staff proactively identifying potential health issues to address them quickly. The reviewer stresses the personal care and protection of the mother's health, happiness, security, and dignity, calling the team true professionals dedicated to their clients. The heartfelt gratitude is impossible to overstate, with a strong recommendation for Comfort Keepers #412 and an assertion that both mother and caregiver have become part of an extended family.

Taken together, these accounts paint a portrait of Comfort Keepers as a responsive, compassionate partner for families facing caregiving challenges. The caregivers described - Tama, Hope, Oceila, and Tanisha - are celebrated not just for performing tasks, but for advocacy, attentiveness, and genuine rapport with their clients. Leadership under Erma Evans is credited with fostering continuity, trust, and a culture of personal investment in the well-being of clients. Whether dealing with dementia care, emergency overnight needs, or long-term daily support, the reviews convey a strong message: Comfort Keepers is a dependable choice for in-home CNA care, trusted by families who have experienced both the pressures of caregiving and the relief of knowing their loved ones are in capable, caring hands.

Located in Atlanta, Georgia, this neighborhood offers a range of amenities and services suitable for senior living. With multiple healthcare facilities such as Northside Hospital and Children's Healthcare of Atlanta nearby, residents have easy access to medical care. Additionally, there are several pharmacies in the area for convenient medication needs. For dining options, there are various restaurants including Chick-Fil-A and Hudson Grille, catering to different preferences. Places of worship such as St John United Methodist Church and North Atlanta Church of Christ provide spiritual support. Parks like Georgetown Park and Cochran Shoals offer opportunities for outdoor recreation. Transportation options include MARTA stations for easy access to public transit. With theaters like Phipps Plaza and Regal Hollywood nearby, residents can enjoy entertainment within close proximity. Overall, this neighborhood provides a diverse range of resources for seniors looking for a comfortable and convenient living environment in Atlanta.

Hospitals

• Northside Hospital (0.6 miles)
• Children's Healthcare of Atlanta at Scottish Rite Hospital (0.8 miles)
• North Dekalb Health Center (4.3 miles)
• Northwest Medical Center (6.3 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (1.4 miles)
• Walmart Pharmacy (2.1 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (1.4 miles)
• White Windmill Bakery and Cafe (5.6 miles)
• OK Cafe (6 miles)
• Starbucks (6.1 miles)

Physicians

• Mount Vernon Medical Center (0.9 miles)
• Test 4 Free (1.4 miles)
• Georgia Clinic (3.1 miles)
• Weiss ENT (4.7 miles)
• Eye Consultants of Atlanta (6.3 miles)
• Wellstar Medical Group Northwest Women's Care (6.8 miles)

Restaurants

• Chick-Fil-A (1 miles)
• Chick-Fil-A (1.2 miles)
• Hudson Grille (1.3 miles)
• McDonald's (1.6 miles)
• Alon's Bakery & Market (1.6 miles)
• Subway (3.4 miles)
• Chick-Fil-A (3.6 miles)

Places of Worship

• St John United Methodist Church (3.3 miles)
• North Atlanta Church of Christ (3.8 miles)
• The Church of the Apostles (5.8 miles)
• Congregation Etz Chaim (6.1 miles)
• Second-Ponce De Leon Baptist Church (6.1 miles)
• Embry Hills Church of Christ (6.2 miles)
• Karin Kabalah Center of Atlanta (6.3 miles)

Parks

• Georgetown Park (3.8 miles)
• Morgan Falls Overlook Park (4 miles)
• Cochran Shoals - Chattahoochee River (4.8 miles)
• Fetch Park Buckhead (5.4 miles)
• Peachtree Hills Playground (6.5 miles)

Transportation

• Brookhaven/Oglethorpe University MARTA Rail Station (4 miles)
• Epps Aviation (4.1 miles)
• MARTA - Doraville Station (4.7 miles)
• MARTA - Lindbergh Center Station (6.4 miles)

Theaters

• Phipps Plaza (4.3 miles)
• AMC Theatres Phipps Plz 14 (4.3 miles)
• Regal Hollywood (5.7 miles)
• AMC Parkway Pointe 15 (6 miles)
• Silverspot Cinema (6.6 miles)