Peggy & Philip B Crosby Wellness Center in Winter Park, FL

Pros

• The facility is beautiful, clean, and well maintained with a warm, inviting staff.
• The gym offers a wide range of classes and convenient times to fit any schedule, including multiple water aerobics options.
• Members enjoy modern equipment on the second floor, a lap pool, and engaging instructors.
• Aquatic therapy and water-based programs are effective, supported by caring and knowledgeable coaches.
• Crosby Wellness Center and similar facilities are described as state-of-the-art with comprehensive wellness services.
• The environment is safe, calm, and welcoming, fostering health, vitality, and social connection.
• The staff and trainers are professional, friendly, and attentive, helping members reach their fitness goals.

Cons

• They report that prices are very high for seniors.
• They note that the indoor pool closes during lightning and many aqua classes are canceled after only 15 minutes.
• They describe being charged while their membership was on hold, with no timely response from management.
• They warn that COVID holds can trigger charges without authorization.
• They state there is no option to cancel online or by phone, requiring an in-person visit.
• They mention rude or unhelpful staff and being ignored when trying to resolve issues.

Review

Peggy & Philip B Crosby Wellness Center in Winter Park is best suited for proactive seniors and active adults who want more than a gym, a true wellness hub that couples high-end fitness facilities with therapeutic and medical-support options. The space is designed for people who value cleanliness, a calm, upscale ambiance, and a broad range of services under one roof: lap swimming, warm-water aquatic therapy, a generous calendar of fitness classes, and access to skilled trainers and rehabilitation professionals. The facility’s integration with AdventHealth is a practical advantage for those pursuing rehabilitation, recovery or ongoing wellness programs, and the on-site cafe and shaded walking paths add convenience for daily routines. For residents who relish a social, club-like atmosphere where staff know names, this center becomes a sustainable part of a health-focused lifestyle. In short, it serves seniors who want depth, not just a basic workout.

Those who should consider alternatives are budget-conscious seniors or casual exercisers seeking straightforward access to cardio equipment and a smaller class roster. While the center is lauded for its state-of-the-art facilities, its price points are repeatedly cited as high for seniors, and billing headaches have surfaced in several experiences, especially around holds and cancellations. If insurance integration, transparent billing, or minimal administrative friction are paramount, other local gyms or community wellness centers may deliver a more predictable financial and operational experience. If the primary aim is a quick, no-fuss workout, or if aquatic therapy and rehab services are not needed, Crosby’s prestige and breadth can feel disproportionate to the price tag. For families comparing long-term commitments, the decision hinges on whether premium access justifies the recurring costs.

Core strengths lie in the facility’s polish, breadth of programming, and staff expertise. The center consistently earns praise for being impeccably clean and well maintained, from the locker rooms to the pool area, with courteous, professional staff who steer members toward the right classes and services. The aquatic program stands out: multiple water-based options, including six days of water aerobics, warm-water therapy, and patient, attentive coaching that makes movements easier and less painful. The fitness floor offers a wide array of modern equipment, and many report meaningful results from personal training, with Daniel Sanchez singled out for its effectiveness and customizing sessions. The walking track, spa-like amenities, and on-site dining contribute to an elevated routine that blends exercise with social time. For those who value a comprehensive wellness ecosystem, physical therapy, sports rehab, group classes, and meditative options, this center delivers on multiple fronts.

Nevertheless, the experience is not without drawbacks that can tilt a decision one way or another. Pricing remains the chief hurdle for many seniors, and the premium level of service is paired with ongoing questions about billing and membership holds. Reports of charges after a hold or cancellation attempts have caused frustration, with some members feeling left in limbo when trying to manage accounts. Additional operational quirks, such as inconsistent aqua-class cancellations, storms or weather-related pool closures, and occasional ambiguity about who may access the facility (public versus partner networks), can disrupt plans. These issues do not erase the value of the facility, but they do siphon time and trust away from the core goal: a seamless, results-oriented wellness experience. For a family weighing long-term commitment, it is essential to get a precise, written explanation of all fees, holds, and cancellation steps before signing.

To decide confidently, prospective members should take a few targeted steps. Request up-to-date pricing specifically for seniors, including any hold policies and the exact process required to cancel, ideally in writing. Seek a guest pass to evaluate classes, especially aquatic offerings, and confirm the current schedule of water therapy and rehab services relevant to individual needs. Have conversations with the trainers about customizing programs for aging bodies or recovering injuries, and verify access to adjunct services such as dry-land workouts, meditation, and nutrition options. Inspect the facility’s accessibility, parking, and convenience of the café for daily routines. If AdventHealth integration is part of the plan, confirm how medical and wellness teams coordinate care, scheduling, and follow-up. Finally, test communication with the memberships team, prompt, transparent responses are a predictor of ongoing satisfaction and can prevent future billing surprises.

When a decision hinges on depth of wellness offerings, proven results, and a sophisticated, member-focused environment, Crosby Wellness Center stands out as an excellent choice. It delivers a high-caliber fitness and therapy ecosystem that can support sustained health gains, social engagement, and recovery goals for older adults who can invest in a premium experience. The strongest case is for those who want a comprehensive, one-stop wellness solution, aquatic therapy, a broad class roster, skilled trainers, and medical-backed rehabilitation under AdventHealth. The main caveat is price and occasional administrative friction; for families that prize consistency, reliability, and comprehensive care, these trade-offs are often worth the premium. For buyers prioritizing budget simplicity or minimal admin steps, alternative options with clearer billing and fewer moving parts may be preferable, even if they lack Crosby’s breadth. In the right circumstances, Crosby Wellness Center should be placed on the shortlist as a strategic, long-term wellness investment.

Winter Park, Florida, is a vibrant and convenient location for senior living. With multiple hospitals and healthcare facilities within close proximity, residents can easily access medical care when needed. There are also various physicians' offices specializing in different health concerns nearby. In terms of amenities, there are several pharmacies, restaurants offering diverse cuisine options, parks for leisurely strolls or picnics, theaters for entertainment, cafes for socializing over coffee, and places of worship for spiritual fulfillment. Transportation options such as Lynx Central Station and Altamonte Springs SunRail Station ensure easy access to other parts of the city or beyond. Overall, this area offers a blend of healthcare services, recreational opportunities, dining options, and transportation convenience suitable for seniors looking to reside in a bustling yet well-connected community.

Hospitals

• Winter Park Memorial Hospital (0.2 miles)
• Orlando VA Medical Center (1.1 miles)
• FH Engineering Services (3 miles)
• Florida Hospital (3 miles)
• Florida Hospital- South Campus (3 miles)
• Florida Hospital Ginsburg Tower (3.1 miles)
• Florida Hospital Womens Center (3.1 miles)

Physicians

• Florida Cancer Specialists & Research Institute - Winter Park (0.2 miles)
• Central Florida Breast Center, PA (0.3 miles)
• First Choice Pediatrics (2.2 miles)
• Diabetes and Endocrine Center of Orlando (2.6 miles)
• Orlando Immunology Center (3.1 miles)
• Florida Hospital Medical Plaza (3.2 miles)
• Central Florida Endocrine (3.5 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• Walgreens (2.5 miles)

Restaurants

• Jimmy Hula's (0.6 miles)
• Prato (1.5 miles)
• Briarpatch Restaurant (1.6 miles)
• Chick-Fil-A (1.6 miles)
• The Cheesecake Factory (2.3 miles)
• Sixty Vines (2.4 miles)
• Hillstone Restaurant (2.4 miles)

Parks

• Blue Jacket Park (1.7 miles)
• Lake Eola Park (4.7 miles)
• Cranes Roost Park (6 miles)

Theaters

• Regal Winter Park Village & RPX (2.2 miles)
• AMC Altamonte Mall 18 (5.9 miles)

Cafes

• The Glass Knife (2.4 miles)
• Lineage Coffee Roasting (3.8 miles)
• Starbucks (5.8 miles)

Places of Worship

• ISCF Masjid Al Rahman (3.6 miles)
• Masjid Al-Malik (6.3 miles)
• St Luke's Lutheran Church (6.7 miles)

Transportation

• Lynx Central Station (4.7 miles)
• Altamonte Springs SunRail Station (5.1 miles)