AdventHealth Winter Park Hospital

Pros

• The staff were friendly, helpful, and nice.
• The chaplain was very nice.
• The nurses and technicians were attentive, knowledgeable, and caring.
• Having a baby at this hospital was a wonderful experience.
• The labor and delivery nurses were the sweetest and most encouraging.
• The facility was clean and welcoming.
• The bedside manner of the staff was outstanding.
• The care team made the patient feel safe and well cared for.
• Outpatient labs were easy and pleasant experiences.
• The hospital has some of the best doctors and staff the reviewer has ever encountered.
• The phlebotomist Christine was proficient and friendly.

Cons

• The reviewer reports two horrible experiences with ER doctors.
• The reviewer found the hospital experience unacceptable.
• The reviewer left the hospital in as much pain and more confusion than when they arrived.
• The doctors were not on the same page regarding the treatment.
• The receptionist was unable to tell whether the clinical team was available to address concerns.
• The billing department has terrible customer service.
• The reviewer hated having to cancel the procedure because they could not afford the extra charges.

Review

Across a wide range of experiences at Advent Health facilities, patients consistently highlighted warmth, attentiveness, and professionalism from frontline staff, especially nurses and technicians. Several reviews focused on routine procedures such as echocardiograms and outpatient labs, where the experience was described as smooth and reassuring. One patient praised the echocardiography staff as friendly, helpful, and "very nice," with the chaplain also described as kind and supportive. Another echoed the sentiment that the staff were "friendly, courteous" and that they truly listened to the patient, which many found to be the most important element of care. The overall tone for many routine encounters was that patients felt taken care of in what could otherwise be anxious or stressful moments.

There is also a strong thread of appreciation for the people who work behind the scenes and who play a critical role in patient comfort and outcomes. Several reviews lauded the nursing staff as "the best nurses ever" and described technicians as knowledgeable and reassuring. The sentiment extended to the broader care teams that patients encountered during visits, with many expressing gratitude for attentive care and a sense that staff went out of their way to help. In particular, labor and delivery units drew repeatedly glowing assessments: the nurses and doctors were described as incredibly kind, encouraging, and supportive, with families feeling safe and well cared for during what can be an overwhelming experience.

Deliveries and newborn care stand out as a high point for many reviewers. A number of patients credited the labor and delivery nurses with making the experience not only manageable but also profoundly positive. Testimonials highlighted the compassionate, professional approach of the team on the Mother and Baby floors, and several mothers described specific moments of gratitude - their delivery was described as smooth and supported by an exceptionally caring staff. One reviewer singled out a nurse named "Peaches" for expediting labor and helping deliver a healthy baby boy, a moment that was described as "an angel" intervention and something the family would be forever grateful for. The consistency of praise for maternal care underscored a widely shared view that Advent Health facilities excel in childbirth and newborn support.

Beyond labor and delivery, reviews consistently praised the general environment: clean facilities, friendly and knowledgeable staff, and efficient processes. A number of respondents noted quick check-ins and smooth transitions between tests, with references to five-minute wait times and smooth escorting from testing to the next step. The outpatient lab experience, including visits to Advent Health locations like the Crosby Wellness Center, was described as easy and free from crowds, with a phlebotomist singled out for being exceptionally proficient and thoughtful. Across these experiences, the shared impression was that the hospital system can deliver high-quality, patient-centered care when everything aligns.

Not all feedback was unblemished, however. A subset of reviews highlighted areas for improvement and the frustrations that can accompany complex medical journeys. Some patients reported unsatisfactory experiences in the emergency department, noting that ER physicians lacked GI-specific expertise and that reliance on imaging alone sometimes left questions unresolved. One patient described repeated failures to follow through on recommended tests and an absence of clear, timely communication, ultimately leaving them feeling dismissed and in pain. There were also mentions of chest pains and a sense of neglect, underscoring how critical clear communication and continuity of care are during urgent or painful episodes.

Additionally, administrative and coordination challenges surfaced in a few reviews. A reviewer recounted an unpleasant check-in experience and later emphasized misalignment between patient concerns and the clinical team availability. Billing and cost concerns also appeared, with a complaint about the billing department's customer service and the experience of canceling a procedure due to financial constraints. Other patients described gaps in information delivery through patient portals or automated communications, where updates did not appear as promised, heightening anxiety about ongoing care. In summary, while many patients celebrated excellent bedside manner and skilled clinical care, others pointed to gaps in communication, follow-through, and administrative processes that can dampen otherwise positive experiences.

In several reviews, the praise extended to specific individuals who stood out for their professionalism and care. A number of doctors, nurses, and support staff were singled out for praise - Dr. Jefferies and a nurse named Christie among them, with gratitude noted for making procedures go smoothly and helping anxious patients feel at ease. A nurse practitioner and a GI team were acknowledged for providing decisive input that improved care in a complex case, while the lab staff at Crosby Wellness Center received commendations for efficiency and a welcoming approach. A broader theme across these notes is that when staff communicate well, show empathy, and actively coordinate among disciplines, patients feel seen, heard, and well cared for, often describing the care as life-changing or life-saving.

Overall, the collection of reviews portrays Advent Health as a system capable of delivering exceptional, compassionate care in many scenarios - especially in labor and delivery, routine imaging, and outpatient services. The experiences of those who felt well-supported and respectfully treated stand out as a testament to the dedication of many healthcare professionals who work tirelessly on behalf of patients and their families. At the same time, the reviews acknowledge that there is room for improvement in emergency care coordination, timely communication, and administrative processes. Taken together, the narratives reflect a healthcare environment where skilled clinicians and empathetic staff can produce outstanding results, while also highlighting opportunities to ensure consistency and clarity across all patient experiences.

This part of Winter Park, Florida, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple hospitals and pharmacies within a few miles radius, access to healthcare services is easily accessible. Additionally, there are a variety of dining options ranging from casual eateries like Chick-Fil-A to upscale restaurants such as Prato. For leisure activities, residents can enjoy nearby parks like Blue Jacket Park or take in a movie at Regal Winter Park Village & RPX theater. Places of worship are also within reach for those seeking spiritual fulfillment. Overall, this neighborhood provides a mix of essential services and recreational opportunities that cater to the needs and preferences of seniors looking for a comfortable living environment in Winter Park.

Hospitals

• Winter Park Memorial Hospital (0 miles)
• Orlando VA Medical Center (1.3 miles)
• FH Engineering Services (3 miles)
• Florida Hospital (3 miles)
• Florida Hospital- South Campus (3 miles)
• Florida Hospital Ginsburg Tower (3.1 miles)
• Florida Hospital Womens Center (3.1 miles)

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)

Physicians

• Florida Cancer Specialists & Research Institute - Winter Park (0.1 miles)
• Central Florida Breast Center, PA (0.3 miles)
• First Choice Pediatrics (2.4 miles)
• Diabetes and Endocrine Center of Orlando (2.8 miles)
• Orlando Immunology Center (3.1 miles)
• Florida Hospital Medical Plaza (3.2 miles)
• Central Florida Endocrine (3.3 miles)

Restaurants

• Jimmy Hula's (0.6 miles)
• Briarpatch Restaurant (1.4 miles)
• Prato (1.4 miles)
• Chick-Fil-A (1.7 miles)
• The Cheesecake Factory (2.2 miles)
• Sixty Vines (2.3 miles)
• Hillstone Restaurant (2.4 miles)

Parks

• Blue Jacket Park (1.8 miles)
• Lake Eola Park (4.7 miles)
• Cranes Roost Park (5.8 miles)

Theaters

• Regal Winter Park Village & RPX (2.1 miles)
• AMC Altamonte Mall 18 (5.7 miles)

Cafes

• The Glass Knife (2.3 miles)
• Lineage Coffee Roasting (3.9 miles)
• Starbucks (5.6 miles)

Places of Worship

• ISCF Masjid Al Rahman (3.8 miles)
• Masjid Al-Malik (6.5 miles)
• St Luke's Lutheran Church (6.7 miles)

Transportation

• Lynx Central Station (4.8 miles)
• Altamonte Springs SunRail Station (4.9 miles)