Residental Care Resorce Ntwrk

Pros

• The staff at Regents Park Rehabilitation and Nursing in Winter Park are amazing.
• The food is tasty and the dining room is clean and inviting.
• The residents seem content and well cared for by attentive staff.
• The entire staff ensures residents feel welcome and reassured.
• The therapy department is helpful, with therapists visiting rooms and two gyms available.
• Patty Gutierrez, the director of nursing, provides compassionate and responsive leadership.
• Frankie Heinzelman and Margie Cruz-Laboy are very helpful and put families at ease.
• The rehabilitation staff are excellent and the overall care team is professional and dedicated.
• Nurses such as LaDina and Ashley are outstanding and highly valued by patients.
• The social services staff consistently offer relief and support to families.
• The whole staff is kind, helpful, and knowledgeable, listening to patients and families and giving good advice.
• The facility has shown meaningful progress in residents' well-being, earning strong appreciation from families.

Cons

• They described Regents Park as horrible, saying the service has no empathy and is unprofessional.
• They reported filthy rooms, a bathroom with feces on the seat, bedding that reeked, a roach on the wall, and night nurses fighting at the station in front of the resident's room.
• They called the facility an absolute disgrace and urged others to stay away due to lack of care.
• They claimed neglect, noting their mother could not walk, was not bathed, not helped to the bathroom, and staff did not check on her on some days.
• They indicated they would file a complaint with the state over the lack of care.
• They warned to stay far away from here if you care about your loved one.

Review

Regents Park Rehabilitation and Nursing in Winter Park, Florida, elicits a wide range of impressions from families and visitors. Some reviewers paint a picture of a warm, welcoming environment where dedicated staff go the extra mile to support residents and ease families' worries. Others, however, recount experiences that feel far from that ideal, pointing to cleanliness issues, moments of disorganization, and lapses in basic care. Taken together, the feedback suggests a facility with real strengths in therapy, food, and personal connections, but also with serious concerns about consistency and safety that prospective families should investigate firsthand.

On the highly positive side, several accounts describe staff as highly professional, compassionate, and attentive. One physician reviewer, Dr. Chris Hahn, who describes visiting a private room with excellent nursing, doctors, and management, highlights a full care ecosystem: social services, physical therapy, occupational therapy, and two well-equipped gyms. The food is repeatedly praised as delicious, with encouragement to dine in a spacious, inviting dining room. Specific staff members are remembered fondly for their dedication: Una and the physical therapists are noted for their kindness, and nurses such as Jessica, Claudia, and Rene receive frequent commendations for thoughtful, patient-centered care. The CNA staff, including someone known as "Z," and aides like Adel?e and Erda, are cited as effective and hardworking. Even housekeeping receives praise in some notes, with mentions of a manager nicknamed Philly who went out of her way to ensure clothing and other items were handled with care. The overall tone from these reviews is that the facility can feel like a supportive, family-like place where residents flourish when conversations, plans, and care are coordinated smoothly.

Beyond the people delivering care, the facility's administrative and social supports are highlighted as a strong point in multiple reviews. Patrons frequently single out Patty Gutierrez, the director of nursing, for her gracious responsiveness and hands-on problem-solving approach. Margie, Frankie, and Daniel - members of the administration team - are repeatedly described as available, patient, and effective at coordinating needs, even stepping in to reassure families during challenging moments. The social services office earns appreciation for practical help and a consistently compassionate attitude, and the kitchen staff, including a worker named Ashley, is recognized for making meals that align with residents' preferences. One guest even emphasizes a successful, family-centering outcome when Regents Park helped keep elderly grandparents together during a hospital transfer, praising the administrator team for practical intervention during a stressful hospitalization workflow.

Several reviews also emphasize tangible positives in residents' daily lives. Families share experiences of real improvement in their loved ones, including dementia-related conditions and mobility challenges, attributed to a diligent combination of therapy, attentive nursing, and engaged family communication. Observations of a private room with an excellent view, or the sense of a home-like atmosphere created by staff interaction, recur in these accounts. The overall picture is one of strong therapeutic engagement, a culture of care, and a willingness to go the extra mile to accommodate individual needs. Some reviewers explicitly credit Regents Park with lifting their loved ones' spirits and providing reassurance to anxious families during transitions into long-term care.

Not all reviews align with that optimistic view, however. A subset of comments delivers a stark contrast: allegations of severe neglect and disorganization. One one-star account claims the rooms were filthy, with a bathroom seat soiled with waste, beds and bedding that smelled of waste, and even a roach observed on the wall. The reviewer describes a chaotic environment with night staff arguing in front of a resident, a deeply painful scene that spurred the assertion that the facility operates with "chaos." Phrases like "absolute disgrace" and warnings to stay away reflect a fear for safety and basic dignity, including claims that a family member was not bathed or helped to the bathroom and was left without adequate support on certain days. These comments also mention being overwhelmed by care gaps, frequent calls to the state, and a perception that the facility is not meeting basic standards for cleanliness, safety, or consistent caregiving.

In synthesizing these divergent experiences, it's clear that Regents Park has the capacity to be a profoundly positive place for many residents. The strongest endorsements center on engaged staff, effective therapy, robust administrative support, and the comfort of a warm, family-like environment. Yet the more troubling reports highlight systemic issues that could compromise safety and trust if not addressed - particularly around cleanliness, consistency of care, and interpersonal conduct among some staff. The presence of well-regarded individuals in leadership and front-line roles suggests there are dedicated teams within the facility; the challenge appears to be sustaining reliability and oversight across shifts and departments.

For families considering Regents Park or similar facilities, the takeaway is to approach with both eyes open. Schedule multiple visits, meet with the director of nursing, the therapy team, and the social services staff; ask to speak frankly with current residents and their families about daily routines, housekeeping standards, and how concerns are handled when they arise. Inquire about staffing levels across day and night shifts, infection control practices, and recent state or regulatory inspections. The stories about keeping loved ones together and about compassionate care point to meaningful strengths to build upon. At the same time, the serious negative experiences should be catalysts for direct inquiries about how the facility addresses cleanliness, dignity, and consistent caregiving - questions that are essential to making an informed decision for a loved one's wellbeing.

This part of Winter Park, Florida offers a variety of amenities and services that cater to senior living. With several pharmacies located within close proximity, access to medication and healthcare is convenient. Additionally, there are reputable physicians and medical centers specialized in cancer treatment, endocrinology, pediatrics, and more nearby. In case of emergencies or hospital visits, Winter Park Memorial Hospital and other top-notch hospitals are easily accessible. Residents can also enjoy dining at popular restaurants like Briarpatch Restaurant and Prato, as well as catch a movie at Regal Winter Park Village & RPX. For leisurely outings, there are beautiful parks such as Blue Jacket Park and Cranes Roost Park nearby. Public transportation from Altamonte Springs SunRail Station and Lynx Central Station provides easy access for those without personal vehicles. Overall, this area provides a comfortable and convenient environment for seniors seeking to live in Winter Park.

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1.4 miles)
• Walmart Pharmacy (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)

Physicians

• Florida Cancer Specialists & Research Institute - Winter Park (0.7 miles)
• Central Florida Breast Center, PA (0.7 miles)
• Central Florida Endocrine (2.8 miles)
• First Choice Pediatrics (3.1 miles)
• Diabetes and Endocrine Center of Orlando (3.4 miles)
• Florida Hospital Medical Plaza (3.5 miles)
• Orlando Immunology Center (3.6 miles)

Hospitals

• Winter Park Memorial Hospital (0.8 miles)
• Orlando VA Medical Center (2 miles)
• FH Engineering Services (3.3 miles)
• Florida Hospital (3.3 miles)
• Florida Hospital- South Campus (3.4 miles)
• Florida Hospital Womens Center (3.4 miles)
• Florida Hospital Ginsburg Tower (3.4 miles)

Restaurants

• Jimmy Hula's (0.8 miles)
• Briarpatch Restaurant (1.4 miles)
• Prato (1.5 miles)
• Chick-Fil-A (2 miles)
• The Cheesecake Factory (2.1 miles)
• Sixty Vines (2.3 miles)
• Hillstone Restaurant (2.3 miles)

Theaters

• Regal Winter Park Village & RPX (2 miles)
• AMC Altamonte Mall 18 (5.1 miles)

Cafes

• The Glass Knife (2.3 miles)
• Lineage Coffee Roasting (4.4 miles)
• Starbucks (4.9 miles)

Parks

• Blue Jacket Park (2.4 miles)
• Cranes Roost Park (5.2 miles)
• Lake Eola Park (5.2 miles)

Transportation

• Altamonte Springs SunRail Station (4.2 miles)
• Lynx Central Station (5.2 miles)

Places of Worship

• ISCF Masjid Al Rahman (4.5 miles)
• St Luke's Lutheran Church (6.5 miles)