Comfort Keepers of Jacksonville

Pros

• Comfort Keepers is described as professional, caring, and highly accommodating by clients and families.
• The onboarding process is simple, and the company's portal provides invoices, care logs, and feedback in one place.
• Caregivers are on time, compassionate, and highly skilled, providing peace of mind to families.
• Upper management is responsive to issues, ensuring satisfaction and trust.
• Comfort Keepers emphasizes quality staff, with experienced caregivers who meet specific criteria and maintain consistency.
• Families report that Comfort Keepers becomes a trusted partner and often feels like part of the family.
• The organization enables elderly loved ones to continue living at home by coordinating care, appointments, and daily tasks.
• Kathee Murphy and the team are praised for engaging, informative presentations and strong leadership.

Cons

• A reviewer claimed that Comfort Keepers sent aides who were unreliable.
• A reviewer alleged that an employee of Comfort Keepers smoked weed for an hour while supposed to be caring for a disabled veteran, and did so in an unregistered vehicle.
• A reviewer stated that Comfort Keepers promised to call back immediately but did not contact them for three days, expressing disgust at the lax care for the elderly.
• A reviewer questioned whether Comfort Keepers drug tested their employees.

Review

Comfort Keepers inspires broad and consistently enthusiastic praise from families who have entrusted their loved ones to their care. Across many reviews, families highlight a welcoming, well-organized experience from day one. One of the most frequently mentioned positives is the way the onboarding process unfolds: a care manager named Bridget is described as genuinely caring for every client, and the scheduling team, along with the caregivers themselves, is praised for their professionalism. The online portal is lauded for placing invoices, care logs, and a feedback section in one accessible place, making the whole process feel straightforward and transparent. The chorus of "five stars" echoes the overall sentiment: a smooth introduction, reliable documentation, and a supportive framework that keeps families informed and at ease.

Several reviewers contrast Comfort Keepers with prior experiences with other providers, particularly those that relied on contract workers. They emphasize that Comfort Keepers employs real staff, and that after just one interview, many families felt they had found a "treasure." The owner and the office staff are singled out as especially responsive and supportive, worthy of trust from top to bottom. For families seeking care for loved ones of any age, the consensus is that Comfort Keepers stands out as a top choice - an organization that delivers not only professional services but also a deep, personal commitment to each family.

The strength of Comfort Keepers, according to these accounts, lies in its people. Reviews consistently describe upper management and caregiving teams as professional, caring, and accommodating. Programs and services are framed as capable of meeting complex needs, from hygiene to medical considerations, with families feeling a tangible sense of security and peace of mind. One reviewer notes their brother's specialized medical and hygiene requirements were proficiently addressed, highlighting the company's ability to tailor care to individual situations. The overarching message is clear: the team's professionalism and compassion set Comfort Keepers apart, reinforcing families' confidence in the care their loved ones receive.

Of course, no service is without the occasional concern, and a minority of reviewers mention issues that should be acknowledged. One review recounts an experience in which an aide was described as unreliable, including an alarming incident involving marijuana use during a shift and an unregistered vehicle. The reviewer questions whether drug testing is in place and notes competing experiences with other providers. While this stands in stark contrast to the overwhelmingly positive feedback, it serves as a reminder that, as with any service, ongoing vigilance and continuous improvement are essential. Another reviewer recounts a delayed follow-up when discussing care for a mother after a stroke, expressing deep disappointment at not receiving a timely return call. These voices, while in the minority, underscore the importance of consistent communication and dependable, safety-minded staffing.

Beyond the day-to-day reliability, several testimonials celebrate Comfort Keepers as more than a caregiving company - they become a bridge to a safer, more independent life. One reviewer describes how the staff identified specifically experienced overnight caregivers who could meet exact criteria, providing the needed support for a parent. Others recount how their loved ones felt happier and more secure with caregivers who became trusted companions, even described as family by the end of the arrangement. The presence of dependable, cheerful caregivers who arrived on time and conducted themselves professionally is highlighted as a critical factor in successful recovery, recuperation, and ongoing daily living.

There are also appreciations that speak to leadership and outreach beyond the home. Kathee Murphy, the President and CEO, is specifically named in a positive light for her engagement with the community, including giving a presentation to an entrepreneurship class at the University of North Florida. Reviewers praise her communication, personal example, and ability to connect with students by sharing practical franchising insights and her own experiences. Such interactions reinforce the sense that Comfort Keepers is led by someone who understands both the business and the human side of caregiving, further bolstering trust in the organization.

Several accounts celebrate the tangible, heartwarming outcomes of Comfort Keepers' care. Stories recount how the company enabled a mother to remain at home with dignity, helped a loved one regain independence after surgery, and ensured safety and companionship that uplifted spirits during recovery. The consistency of having the same caregiver for important periods - such as the ongoing care of a parent with dementia - emerges as a recurring theme. Families emphasize the importance of continuity, familiarity, and the emotional comfort that comes from trusted caretakers who become part of the family's daily life. In many of these testimonials, the caregivers are described as "excellent," "on time," and "delightful," with the office team always ready to assist when needs arose.

Overall, the collection of experiences paints a portrait of Comfort Keepers as a professional, compassionate, and dependable home care partner. Families repeatedly express gratitude for attentive care that respects their loved ones, strong support from management, and a collaborative approach that makes the logistics of caregiving more manageable. While individual experiences may vary, the prevailing message is one of trust, reliability, and a genuine commitment to helping families thrive at home. For many, Comfort Keepers has been a blessing - a trusted resource that consistently demonstrates value for both clients and caregivers, and a company they would readily recommend to others seeking compassionate, skilled in-home care.

Cafes

• Twisted Compass Brewing Co. (1.4 miles)
• Panera Bread (4.6 miles)
• The Urban Bean Coffeehouse Cafe (6.2 miles)
• Starbucks (6.3 miles)
• Starbucks (6.7 miles)

Pharmacies

• Walmart Pharmacy (1.8 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Walgreens (3.7 miles)
• Winn-Dixie (4.6 miles)
• Health Mart Pharmacy (4.6 miles)

Physicians

• Avecina Medical (1.9 miles)
• Gatien and Associates (4.2 miles)
• The Florida Centers of Sleep Medicine (4.2 miles)
• N.E. Florida Endocrine & Diabetes Associates (4.2 miles)
• Fleming Island Plastic Surgery (4.2 miles)
• Hand and Wrist Center (4.2 miles)
• Fleming Island Imaging Center (4.2 miles)

Restaurants

• Julington Creek Fish Camp (2.7 miles)
• Don Juan's Restaurant (3.3 miles)
• Waffle House (4.2 miles)
• IHOP (4.4 miles)
• Burger King (4.5 miles)
• Zaxby's (4.5 miles)
• Ruby Tuesday (4.5 miles)

Parks

• Aberdeen Park (2.9 miles)
• Moccasin Slough Park (4.3 miles)
• Losco Park (6.1 miles)
• Clarke House Park (6.9 miles)
• Losco Regional Park (7 miles)

Hospitals

• Fleming Island Surgery Center (4.2 miles)
• Baptist South hospital (4.9 miles)
• Baptist Medical Center South (6.6 miles)

Places of Worship

• Freedom Christian Fellowship (4.5 miles)
• St Joseph's Catholic Church (4.8 miles)
• Cody Family Enrichment Center (4.9 miles)
• Sacred Heart Catholic Church (5.1 miles)
• Shepherd of the Woods Lutheran Church (6.9 miles)

Theaters

• New Vision Theatres Fleming Island 12 (4.8 miles)
• Cinemark Durbin Park And Xd (6.9 miles)

Transportation

• Hertz Rent A Car (7.5 miles)