412 N Cove Blvd, Panama City, FL 32401
To contact a resident: (850) 769-0440
For more information about senior living options: (866) 208-4318
Overall Review of Lisenby Home Care Inc
Pros
The in-home nursing care for the grandson is described as pretty good for the most part.
Cons
They frequently experience late nurse arrivals or nurse no-shows.- They report that when they notify the Director, she often claims miscommunication or that she did not know the nurse would be absent.
- They feel inter-office communication is greatly lacking and there is not enough staff to cover emergencies.
- They say the provider only offers excuses when the nurse doesn't show up.
- They were told not to use this provider.
- A nurse did not check vitals or the wound and wrote an assessment stating there was no need for home health.
- The father-in-law could not get out of bed unassisted and his wound was not closed all the way.
- Two weeks later, he is in the ICU with an infection that moved into his blood and brain.
Review
This home health provider is best suited for families that need in-home nursing on a tight budget and can supervise care closely. It works best when the medical needs are stable and non-urgent, and when family or a trusted caregiver is prepared to intervene if visits run late or cancel. In practice, this means relying on an imperfect scheduling system and accepting that some days may arrive with gaps in coverage. For someone facing routine, light nursing tasks rather than complex wound care or post-op monitoring, the service can fill a gap, so long as there is a robust plan for backup care if schedules slip.
Those who may want to consider alternatives are families prioritizing reliability and safety above all else. If a loved one requires consistent, timely visits, real-time communication, and rigorous clinical oversight, look for agencies with proven on-time performance, accountable supervision, and strong wound-care protocols. For high-risk post-surgical care, complex wound management, or conditions that demand precise vitals monitoring, seek providers with deeper staffing commitments, electronic visit verification, and guaranteed backup coverage. In short, the bar should be reliability, not just availability.
The main pros that exist, occasional competent care when staff arrive, do not compensate for the persistent reliability failures. The reviews reveal chronic late arrivals and multiple no-call/no-shows, with leadership repeatedly attributing gaps to “miscommunication.” That pattern elevates risk, because timely assessment and continuity are essential for sensitive conditions. When a nurse fails to check vitals or adequately assess a wound, the potential harm is not theoretical; it becomes tangible, with consequences that can escalate into ICU-level issues. In light of these realities, the agency’s strengths are too fragile to rely on for anything beyond basic, sporadic support.
From a decision-making standpoint, concrete safeguards should be pursued if this provider is seriously considered. Demand a written service agreement that guarantees punctual visits, explicit criteria for substitutions, and a direct supervisor who is reachable for urgent concerns. Insist on a documented wound-care protocol, regular vitals checks, and post-visit summaries to confirm what was done and what remains. Ask for the roster of on-call nurses, the process for emergency coverage, and a clear escalation path when a scheduled visit is missed. These controls are essential to counterbalance the documented communication gaps and staffing limitations.
Monitoring the ongoing performance is non-negotiable. Red flags include repeated late arrivals, unexplained no-shows, and vague explanations from management about miscommunications. Verify whether the agency maintains electronic visit verification, daily caregiver notes, and timely response to late or missed visits. Confirm that the staff-to-patient ratio allows for appropriate supervision and that wound care is not treated as a one-off task but as a monitored, ongoing process. If the organization cannot demonstrate consistent reliability and concrete safety practices, it is prudent to look elsewhere.
In the end, this provider should be viewed with caution for families facing meaningful medical needs or whose loved ones cannot tolerate gaps in care. It is not the strongest option for those who require consistent staffing, precise clinical assessments, and proactive risk management. A wiser path is to pursue agencies with documented on-time performance, robust supervision, and explicit patient-safety protocols. If choosing this route, enter with stringent expectations, a solid contingency plan, and a commitment to daily oversight that can compensate for systemic scheduling weaknesses.
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