626 North Tyndall Parkway, Callaway, FL 32404
For more information about senior living options: (844) 490-3973
The food is great, the nurses are good and friendly, and therapy is effective. The staff are caring and work diligently to help residents get well. The facility is very nice, with friendly staff and residents who create a home-like atmosphere. The therapy program is outstanding, with sweet CNAs and attentive nursing staff. The staff goes above and beyond for residents, making them feel well cared for. The environment is clean and the food is praised as excellent. The therapy has helped residents regain mobility, with walking improvements. Families would highly recommend Emerald Shores for rehabilitation. The team is professional, friendly, and dedicated to residents' well-being. The courtyard is pleasant and the atmosphere is welcoming.
The facility is described as severely understaffed, causing irregular check-ins and long delays when residents need help. Families claim staff lied about discharge plans and when home care would begin, undermining trust in the facility. The staff are described as uncaring and neglectful, failing to notice or report changes in residents' conditions and not advocating for them. Call bells are reportedly ignored and residents wait too long for assistance, with some staff unavailable after hours. There are accusations that staff go through residents' personal belongings and take items, including food. Families report harassment for funds and pressure to pay money not owed to the facility. The facility is alleged to not honor hospice or discharge-aftercare plans and to withhold important health information from families. The facility is criticized as under construction, rough, and unprofessional, with state and federal ratings well below averages.Emerald Shores Health and Rehabilitation in Callaway, FL is best suited for seniors who enter primarily with a rehabilitation goal and a strong emphasis on therapy, with the expectation of returning to independent living or to a lower level of care. The community earns its keep through a robust therapy program, attentive PT/OT staff, and a generally warm, home-like atmosphere. Families seeking clear progress in walking, strength, and functional recovery will find credible value here, supported by friendly aides, competent nursing staff, and a clean, communal environment. In short, it serves as a practical, outcomes-focused rehab option for those who prioritize daily therapy momentum and personal connection with caregivers.
That said, alternatives should be weighed for residents who require long-range medical oversight, consistent nursing attention around the clock, and transparent, pressure-free discharge planning. A number of reviewers raise red flags about staffing levels, responsiveness to call bells, and the ability of leadership to communicate clearly with families. Potential residents and their families should consider whether a facility with steadier nurse-to-patient ratios, tighter accountability, and more reliable discharge coordination better fits their long-term needs. For someone whose care requires sustained medical management or who values unambiguous, proactive family updates, alternatives may offer greater peace of mind.
On the positives, the core strength lies in the therapy department. The rehab program is repeatedly described as effective, with patients gaining walking ability and regaining function under the guidance of dedicated therapists and supportive aides. Food and general environment receive frequent praise, with residents reporting pleasant meals and a clean, welcoming setting. The staff's approach to daily care - when it aligns with residents' preferences - also stands out, contributing to a sense of being cared for and respected. For families focused on tangible rehab milestones, Emerald Shores delivers measurable benefits that can shorten the path back to independence.
However, the main downsides temper that appeal. A recurring concern is understaffing, which translates into irregular or delayed assistance for call bells and routine needs. Several reviews recount frustrating encounters with delayed room checks, limited attention during meals, and gaps in monitoring, especially at critical moments of discharge or when a resident's condition changes. There are also serious accusations around discharge planning, including delayed or miscommunicated home-care arrangements, and instances where care appeared misaligned with clinicians' orders. A subset of families reports theft or privacy breaches, with personal belongings going missing and inconsistent handling of medications or supplies. Together, these issues paint a risk profile that cannot be ignored.
From a decision-making standpoint, the key is balancing rehab gains against safety and continuity risks. For a resident whose primary objective is high-quality physical therapy and a friendly, supportive milieu, Emerald Shores can deliver solid outcomes, especially when a family member remains closely engaged to monitor progress and advocate for timely responses. For others - particularly those needing steady nursing oversight, consistent communication about changes in condition, and clean, coordinated discharge logistics - the cons may erode the overall value. In essence, the therapy wins are meaningful but are undermined by stories of understaffing, inconsistent care, and disjointed discharge processes.
Due diligence is essential before committing. Prospective families should request a tour focused on therapy facilities, speak with the therapy team about typical caseloads and targets, and verify scheduling for post-discharge home-care services. It is vital to review the current nursing staff ratios, ascertain how call-light systems are monitored, and ask for concrete examples of how changes in a resident's condition are communicated to families. Request recent regulatory inspections and any corrective action plans, and talk to current residents or family members about their experience with discharge planning, billing practices, and accountability. A trial stay or short-term rehab evaluation can reveal whether the current environment aligns with expectations.
In the end, Emerald Shores presents a credible rehabilitation-focused option with genuine strengths in therapy, warmth, and daily living quality. If the priority is rapid functional improvement and a compassionate rehab culture - and family involvement can be sustained to monitor care - this facility earns serious consideration. If, however, ongoing nursing coverage, transparent communication, and rigorous discharge coordination are non-negotiables, it would be wise to explore alternatives while keeping Emerald Shores as a backup. The decision hinges on which elements matter most: the immediacy and clarity of therapy-driven recovery, or the steadfast, ongoing medical oversight and operational reliability that ensure safety from admission through discharge.
77 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Panama City-Bay County International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Emerald Shores Health And Rehabilitation is an exceptional assisted living community located in Callaway, FL. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
Our amenities include a beauty salon where residents can get pampered and look their best, as well as access to cable or satellite TV for their entertainment needs. We also provide community operated transportation to help residents travel conveniently within the area, and a computer center for those who want to stay connected with their loved ones or explore the digital world.
At Emerald Shores, we prioritize the dining experience of our residents. Our dining room offers restaurant-style dining with delicious and nutritious meals prepared by our skilled culinary team. We are able to accommodate special dietary restrictions to meet individual needs.
To encourage an active lifestyle, we provide a fitness room equipped with exercise equipment, as well as a wellness center that offers various programs promoting mental wellness. Residents can also enjoy outdoor activities in our beautiful garden or participate in games in our gaming room. For those who are interested in reading, we have a small library filled with books for leisurely reading.
We understand the importance of maintaining cleanliness and hygiene, which is why we offer housekeeping services to keep each resident's living space neat and tidy. All rooms are fully furnished and come with private bathrooms for maximum privacy and convenience. In addition, residents have access to Wi-Fi/high-speed internet throughout the community.
Our dedicated care staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also have a 24-hour call system in place to ensure that help is always just a button away. Medication management services are provided to ensure that each resident receives their prescribed medications on time.
Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination is offered to make the transition into our community as smooth as possible.
To keep residents engaged and entertained, we offer a wide range of activities. These include concierge services, fitness programs to encourage physical activity, planned day trips to explore the local area, resident-run activities that promote social interaction, and scheduled daily activities to keep everyone busy.
Located in close proximity to 5 pharmacies, 35 physicians, 16 restaurants, and 1 hospital, Emerald Shores Health And Rehabilitation ensures that all necessary amenities and services are within reach for our residents' convenience and well-being.
Emerald Shores Health And Rehabilitation is located at 626 North Tyndall Parkway, Callaway, FL 32404 in Bay County, Florida
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