Emerald Shores Health And Rehabilitation

Pros

• The facility is clean and pleasant, providing a comfortable environment for residents.
• The staff at Emerald Shores Health and Rehabilitation are helpful, kind, and knowledgeable.
• Residents have their own televisions in their rooms, enhancing their comfort and entertainment options.
• Meals delivered to the rooms are reported to be good by some residents.
• Family members express gratitude for the compassionate care received during end-of-life situations.
• Daily room cleaning ensures a tidy living space for residents.
• Some relatives appreciate the efforts of the staff to accommodate special requests from residents.
• Residents have enjoyable activities like bingo on scheduled days.
• There are positive remarks about how dedicated employees are in providing good care despite challenges faced.

Cons

• The staff do not attend to residents when they call, leading to feelings of neglect.
• Nurses fail to notice or report changes in residents' conditions, creating a culture of uncaring attitudes.
• The facility denies hospice care against the wishes of patients and their families, resulting in unnecessary suffering.
• Critical lab values are ignored, and there is a lack of follow-through by nursing staff, which endangers patients' lives.
• Residents experience long wait times for assistance, often leading to dangerous falls.
• Personal belongings, including food brought by family members, go missing due to suspected theft by staff, causing distress among families.
• Communication regarding patient status is severely lacking; families are not informed promptly when critical events occur.
• The environment feels more like a nursing home than an assisted living facility, with hospital-like rooms lacking comfort and homeliness.
• Overall experiences suggest that uncaring and neglectful behavior is prevalent among the staff at Emerald Shores Health and Rehabilitation.

Review

Emerald Shores Health and Rehabilitation has garnered a mixed bag of reviews from family members of residents and patients, reflecting a stark contrast in experiences that range from compassionate care to severe neglect. Many families report feelings of frustration and disappointment regarding the level of attention their loved ones receive, while others express gratitude for the staff’s support during critical moments. The inconsistencies in care standards seem to indicate underlying issues within the facility.

On one hand, several reviews reveal alarming accounts of negligence. One reviewer expressed deep concern for her husband, who is a quadriplegic suffering from severe pain after multiple strokes. She described unsettling instances where calls for help went unanswered, leading to grave concerns about the attentiveness of the nursing staff. A particularly distressing comment came from a different family member whose grandmother lay unattended for days before passing away due to complications that might have been prevented with timely medical intervention. The common thread among these narratives is a palpable sense of urgency ignored by staff members who appeared either overwhelmed or indifferent.

Conversely, there are reports praising Emerald Shores for its cleanliness and pleasant atmosphere. Some families found comfort in noting how well-maintained the facility was and commended certain staff members for their kindness and efficiency. For instance, a review highlighted that the administrator, social services director, and CNAs provided exemplary support during a resident's end-of-life transition—an incredibly sensitive time when compassion is paramount. Those positive sentiments underscore that not all experiences within Emerald Shores are negative; some relatives have felt reassured knowing their loved ones received good food and effective daily care.

However, this dissonance in feedback raises questions about systemic issues at Emerald Shores. A reviewer pointed out that while some residents benefitted from adequate nursing support, other more vulnerable individuals were left without necessary assistance—such as call lights malfunctioning or being ignored altogether by sitting staff engrossed in conversations rather than attending to patient needs. In particular cases where fall risks were identified, patients still faced avoidable accidents due to inadequate supervision or response times—indicating an apparent lack of staffing resources.

The theft of personal items also surfaced as a significant concern among families visiting residents at Emerald Shores. One relative reported disturbing incidents where food brought in for her family member disappeared overnight despite assurances that it would be properly stored and delivered as requested by staff members. This not only points to an atmosphere lacking accountability but raises alarms about potential exploitation stemming from inadequate oversight within the facility.

In summary, while many caregivers experienced moments of genuine care and support at Emerald Shores Health and Rehabilitation, it remains overshadowed by numerous allegations of neglectful practices that could result in critical harm to vulnerable residents. Families seeking a safe environment for their loved ones should weigh these mixed reviews carefully; diligent advocacy appears essential given staffing shortages reported throughout various accounts. The facility does exhibit potential through particular commendable employees who connect warmly with residents during challenging times—but until systemic improvements are made consistently across all shifts and departments, it may pose risks too significant for certain patients’ welfare.

Physicians

• Albert F Mapp (0.2 miles)
• Bright Pediatrics (1.4 miles)
• Keith B Banton (1.7 miles)
• Coastal Allergie And Asthma Pa (1.7 miles)
• Community Health Center Bay County (2.8 miles)
• Community Health Center (3.1 miles)
• Coastal Cardiovascular Surgeons (3.5 miles)

Restaurants

• Po Folks (0.4 miles)
• Taco Bell (1.4 miles)
• Popeyes Louisiana Kitchen (3.6 miles)
• Arby's (3.9 miles)
• Chick-Fil-A (4 miles)
• Pepper's (4.1 miles)
• Bayou Joe's (4.2 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• Winn-Dixie (1.1 miles)
• CVS Pharmacy (3.7 miles)
• Winn-Dixie (4 miles)
• Health Mart Pharmacy (5 miles)
• Gulf Coast Pharmacy (5 miles)

Hospitals

• Columbia Hospital Limited Partnership (4.9 miles)
• Fort Walton Beach Medical Center (6.5 miles)

Cafes

• Starbucks (5.5 miles)

Parks

• Oaks By The Bay (6.7 miles)