Lisenby Retirement Ctr
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1400 W 11th St, Panama City, FL 32401
For more information about senior living options: (844) 490-3973
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The in-home nursing care is described as pretty good for the most part.
The service experiences late nurse arrivals and frequent no-call/no-shows. The director blaming "miscommunication" rather than addressing underlying issues indicates a pattern of avoidance. Inter-office communication is severely lacking, and there is insufficient staff to cover emergencies. The provider offers only excuses when a nurse fails to show up. A nurse did not check vitals or the wound and wrote an assessment stating there was no need for home health. The patient's condition deteriorated, leaving him unable to get out of bed unassisted and with an incompletely closed wound, leading to ICU admission and a severe infection.Several concerns emerge from the experience with this in-home nursing provider. At the core is a pattern of unreliability that undermines any sense of safety or trust. For the most part, the care itself is described as decent, but the big ??????? is the scheduling and communication - or lack thereof. Nurses often arrive late, and in some cases don't show up at all. This isn't a one-off annoyance; it happens frequently enough to disrupt daily routines and create real stress for the family relying on the service. When families alert the Director about tardiness or a nurse's absence, they say the issue is a "miscommunication" or claim they didn't know the nurse would be absent. In other words, the root cause seems to be a breakdown in clear, reliable communication rather than a straightforward staffing problem that gets resolved. The response feels more like excuses than accountability, and the inter-office process appears underdeveloped or overwhelmed.
A related and troubling theme is the apparent lack of adequate staffing to cover emergencies or unexpected absences. The reviewer notes that there simply aren't enough staff to fill in when a nurse cancels or is unavailable, and the company's internal communication tools seem insufficient to prevent or quickly resolve these gaps. The result is a frustrating cycle of missed visits and last-minute replacements that still fail to arrive on time, leaving caregivers and patients without essential support when they need it most. The impression given is that the organization is reactive rather than proactive - reacting to each missed appointment after the fact, rather than preventing them through solid scheduling, better on-call coverage, or contingency planning.
The most alarming anecdote involves a specific patient, the reviewer's father-in-law, who needed home health after back surgery. The sequence here is particularly troubling: the nurse who was sent did not check vitals or assess the wound, and then documented an assessment that there was no need for home health. At the time, the patient was bedridden and could not get out of bed unassisted, with a wound that had not closed completely. Two weeks later, the patient was in the ICU with an infection that had progressed and spread to the blood and brain. The reviewer wonders aloud whether in-home nursing could have made a difference, insinuating that a more thorough assessment and ongoing home health support might have altered the outcome. While causation cannot be definitively claimed from a single case, the account strongly suggests that a lack of proper assessment and timely care contributed to a dangerous deterioration.
Beyond the specific incidents, the overall impression is that the provider's problem isn't isolated mistakes but a systemic pattern. The combination of late arrivals, no-shows, miscommunications, and a documented tendency to excuse rather than address deficiencies paints a picture of insufficient oversight and accountability. Families feel repeatedly let down when nurses fail to show up and when leadership offers little more than explanations rooted in vague miscommunication rather than concrete actions to fix the scheduling and staffing gaps. This cyclical frustration undermines trust and raises real concerns about patient safety and the quality of care, especially for individuals who require consistent and vigilant monitoring.
The consequences extend beyond inconvenience. Caregivers are left in a perpetual state of readiness, juggling last-minute changes, trying to fill in gaps, and bearing the emotional toll of worrying about whether a loved one is receiving the attention and monitoring they need. The lack of reliable communication and dependable coverage translates into a real risk to patients who rely on regular vitals checks, wound care, and timely interventions. The sense conveyed is one of a system that talks about accountability but, in practice, falls short of delivering it. When the director's responses are framed as miscommunications or ignorance of nurse absences, it creates a climate where problems are acknowledged only insofar as they can be explained away.
In light of these experiences, the conclusion drawn is clear and resolute: this provider should not be used. The combination of late or missing visits, insufficient inter-office communication, and excuses rather than concrete fixes is unacceptable for home health care, where reliability can be a matter of health and safety. The person writing this emphasizes a strong dislike for continuing with a service that repeatedly fails to meet basic expectations for consistency and accountability. They advocate for seeking alternatives that demonstrate stronger scheduling discipline, clearer and more proactive communication, and better on-call staffing to ensure that patients receive timely and competent care when they need it most. If anyone is considering this provider, they are urged to look for a program with verifiable reliability, robust contingency plans, and a transparent approach to addressing issues when they arise.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Panama City-Bay County International (3 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Lisenby Retirement Center is a well-established assisted living community located in Panama City, FL. As a skilled nursing facility, our dedicated staff provides high-quality care for seniors requiring assistance with daily activities and medical needs.
At Lisenby Retirement Center, we understand the importance of spiritual well-being. That's why we offer devotional services off-site, allowing residents to nurture their spirituality in a comforting environment. Additionally, our indoor common areas provide socialization opportunities and a welcoming space for residents to relax and engage in various activities.
Our devoted team is equipped to provide specialized care for individuals with diabetes. We prioritize their health by offering comprehensive diabetic care tailored to their unique needs. Furthermore, our skilled staff is trained in providing high acuity care for those with complex medical conditions, ensuring they receive the attention required for optimal well-being.
To enhance the quality of life for our residents, we organize devotional activities offsite, allowing them to maintain their religious practices and connect with like-minded individuals in the community.
Conveniently situated near two cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals; Lisenby Retirement Center offers easy access to essential amenities and services. This ensures that our residents have everything they need within close proximity for both convenience and peace of mind.
With its commitment to exceptional care and convenient location near various amenities, Lisenby Retirement Center is an excellent choice for seniors seeking a vibrant assisted living community in Panama City, FL.
This area of Panama City, Florida offers a variety of amenities that may appeal to seniors looking for a convenient and vibrant community. With a selection of restaurants including The Tap Room, Hunt's Oyster Bar & Seafood Restaurant, and Thai Basil within 1.2 miles, there are plenty of dining options to choose from. Nearby parks like Oaks By The Bay provide opportunities for outdoor recreation and relaxation. For medical needs, there are several physicians' offices such as Lung & Sleep Center and Gulf Coast Holistic and Primary Care in close proximity, as well as pharmacies like CVS Pharmacy and Health Mart Pharmacy for easy access to medications. In case of emergencies, Fort Walton Beach Medical Center is conveniently located just 1.6 miles away. Overall, this area offers a balance of convenience and healthcare services suitable for senior living.
Lisenby Retirement Ctr is located at 1400 W 11th St, Panama City, FL 32401 in Bay County, Florida
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