Lincare

Pros

• They describe the staff as great people and note awesome customer service.
• Toby goes above and beyond to help with oxygen delivery and is consistently friendly.
• Toby Gill took the initiative to service the oxygen machine and demonstrated strong work ethic.
• They are always on time with scheduled deliveries and respond quickly to issues.
• Marlin is consistently helpful for CPAP parts and recommends Lincare.
• The workers are nice, professional, and helpful, including those on the phone.

Cons

• The reviewer notes that the company fails to notify customers about billing problems, with no letters or phone calls.
• George from billing is described as rude and condescending, often blaming the customer for charges.
• The staff's conduct is so concerning that the reviewer plans to file complaints with the BBB and the insurance commissioner, suggesting potential legal or financial trouble caused by the company.
• For weeks, requests for certain documents are followed by claims they were Medicaid-paid and then retracting, with no documents ever sent.
• Customer service is plagued by hours-long hold times, unresponsive chat, and no local supervisor to speak with.
• The company is perceived as billing for unrequested supplies and being unreachable to fix the issue, giving a scam-like impression.
• Several reviews label the company as the worst medical supply company to deal with, citing lack of follow-up and poor communication.
• Orders are lost or delayed for extended periods, with staff seen as incompetent and uncaring.
• Customers report never getting calls returned, rude interactions, and overall terrible customer service.
• The company is described as failing to coordinate with doctors or insurance, leading to widespread dissatisfaction.
• Individual staff members, such as Trevor, are criticized for poor attitude and ineffective communication.

Review

The collection of reviews paints a complex picture of a medical supply provider that some customers rely on every day, while others feel profoundly let down by billing, communication, and service practices. Across the board, there is a striking split between those who praise specific individuals and teams for responsiveness and care, and those who describe chronic headaches with paperwork, billing disputes, and inaccessible support. The sentiment range is wide: from "Great people and awesome customer service" and praise for punctual deliveries to declarations that the company is "the worst medical supply company to deal with" or even "the absolute worst people I have ever dealt with in healthcare." It is clear that experiences vary dramatically depending on who you interact with and which location handles your account.

Billing and communications emerge as a particularly fraught theme. Several reviewers express frustration that they are never notified about potential billing issues or changes, with jagged moments of miscommunication where customers feel blamed for problems outside their control. One reviewer specifically calls out a clerk named George in billing, alleging he talked down to customers and blamed the bill on the patient, and suggests that such treatment could lead to further costs or even legal action. Another set of comments underscores a sense of invisibility: "no letter in the mail, no phone call, nothing," alongside warnings that the billing process can feel opaque or punitive rather than transparent and collaborative. Taken together, these accounts suggest a pattern in which billing concerns are not proactively communicated and customer service responses can feel reactive or confrontational rather than helpful.

Documentation, Medicaid, and insurance complications add another layer of tension. Several customers recount weeks of asking for documents that, in some cases, were claimed to be paid by Medicaid only to be retracted later. The inability to obtain or send necessary paperwork compounds frustration, especially when timing matters for insurance deductibles, CPAP orders, or oxygen equipment. One retiree shares a sense of procedural drift: long waits paired with a lack of documentation, and another notes that an order placed as far back as July has still not materialized, along with repeated assurances that the equipment would arrive "at the start of the week." In such cases, customers feel trapped between an insurance process that is slow to verify and a supplier that seems slow to confirm or fulfill their own part of the workflow.

Customer service accessibility is a frequent source of grievance. On the phone, many callers report extended holds - "over an hour" is not unusual - and, in some cases, being hung up on. The online chat feature is described as unresponsive, and callers often find themselves routed to a call center rather than a local office, complicating efforts to resolve account-specific issues. Some reviewers describe a general lack of supervisors or higher-level help when problems persist, making it feel as if there is no one with the authority to pull a file, verify shipments, or escalate urgent concerns. The barrier to contact, whether through automated prompts that do not work or language that makes the process feel impersonal, leaves many patients feeling stranded and discouraged from pursuing needed equipment or supplies.

Yet the narrative is not completely negative. A number of reviews highlight individuals who stand out for exemplary service and a human touch. Toby Gill, in particular, is frequently mentioned as a standout service representative, described as going "above and beyond" to help with oxygen delivery and use, always with a smile, and making customers feel cared for. Several testimonials recount Toby's proactive approach - checking in, pursuing service requests, and setting up schedules that keep patients' equipment functioning reliably. The sense of having a reliable point of contact can transform a difficult situation into something manageable, with reviewers noting that Toby's approach could serve as a model for others in the company. In addition, Marlin receives praise for CPAP parts and professional customer service, while others note that staff on the phones can be courteous and responsive when they are able to connect with the right local office and person.

There are also positive, location-based anecdotes about timely deliveries and flexible service across different cities. A reviewer mentions that staff were punctual and willing to accommodate patients who travel, with oxygen and CPAP support arranged to continue seamlessly in new locales. Another account credits a local team for patient and thorough service, praising the patience and helpfulness of staff who work to resolve issues and keep equipment functioning. These testimonies underscore that, when the right team is engaged, the company can deliver high-quality, patient-centered care that meets critical health needs.

Despite the moments of praise, the overall impression remains heavily colored by inconsistency. Numerous comments urge potential customers to proceed with caution, to verify what will be billed and to ensure direct lines of communication exist before relying on this provider for essential equipment. Some reviewers insist that, if possible, customers should seek other resource options or confirm that their insurance lists a preferred DME provider, particularly given the reported difficulties in obtaining timely paperwork, the unreliability of shipments, and the perceived gaps in customer support. A few explicitly state that they would not recommend the company, with harsh warnings to avoid and to consider alternatives to prevent the kind of stress and delays described.

In close, the narratives present a provider whose experiences range from deeply positive to severely negative, often depending on the local call center and the personal initiative of individuals like Toby Gill or Marlin. The most constructive path for patients appears to hinge on a careful combination of proactive communication with insurers about approved DME providers, vigilance in tracking orders and shipments, and persistent, respectful engagement with a local team when possible. For some, the service has been lifesaving and dependable; for others, it has been a source of ongoing frustration, miscommunication, and delay. If you are considering Lincare, you may want to prepare for variable experiences and to identify a reliable point person early on, while also exploring alternative providers if your specific situation hinges on timely billing, accurate documentation, and accessible customer support.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.9 miles)
• Winn-Dixie (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)

Hospitals

• Orlando Regional Medical Center (0.9 miles)
• Orlando Health Medical Pavilon (1.2 miles)
• Florida Hospital Ginsburg Tower (4.3 miles)
• Florida Hospital Womens Center (4.3 miles)
• Florida Hospital- South Campus (4.4 miles)
• Florida Hospital (4.4 miles)
• FH Engineering Services (4.4 miles)

Physicians

• Primary Care Specialists (0.9 miles)
• Colon & Rectal Clinic of Orlando (0.9 miles)
• Orlando Health Heart Institute (1 miles)
• Bliss Healthcare Services (2.3 miles)
• Southside health clinic (3.2 miles)
• Growing Together Pediatrics (3.8 miles)
• Orlando Immunology Center (3.9 miles)

Restaurants

• Gringos Locos (2.1 miles)
• McDonald's (2.7 miles)
• Shake Shack (3.3 miles)
• McDonald's (3.5 miles)
• Chipotle Mexican Grill (3.5 miles)
• The Cheesecake Factory (3.5 miles)
• Brio Italian Grille (3.6 miles)

Parks

• Lake Eola Park (2.2 miles)
• Blue Jacket Park (5 miles)

Transportation

• Lynx Central Station (2.4 miles)
• Fox Rent A Car Orlando (5 miles)
• Lyft Parking Lot (6 miles)
• The Club at MCO (6.8 miles)
• Airside 1 (6.9 miles)

Cafes

• Lineage Coffee Roasting (2.9 miles)
• Starbucks (3.3 miles)
• Voodoo Doughnut (5.7 miles)
• The Glass Knife (5.8 miles)
• Backlot Bistro (5.9 miles)
• Thunder Falls Terrace (6.3 miles)

Theaters

• EPIC Theatres at Lee Vista (5.7 miles)
• Regal Winter Park Village & RPX (6.2 miles)

Places of Worship

• ISCF Masjid Al Rahman (6.8 miles)