Lincare in Orlando, FL

Pros

• The company has great people and awesome customer service.
• Toby goes above and beyond to help with oxygen delivery, always with a smile, and feels like a friend looking out for customers' best interests.
• Marlin consistently helps with CPAP parts and recommends them to Lincare.
• The workers are very nice, professional, and helpful, including those on the phone.
• The staff is very friendly on the phone and the delivery person is courteous.
• From the moment they were contacted, the team was responsive and attentive, understanding needs and providing solutions.

Cons

• This group is a joke.
• They do not reach out to let you know when or if you will be billed if there is a problem with your insurance.
• No letter in the mail, no phone call, nothing.
• GEORGE from billing is a piece of garbage.
• GEORGE is going to cost you money and court proceedings by talking to people the way he does!
• After weeks and weeks of asking for certain documents they claim were paid by Medicaid and then retracted, still incapable of sending documents.
• This seems like a scam where you will be sent supplies you didn't request, be billed for them, then are unable to contact them to correct the issue.
• This company has PISS POOR customer service.

Review

Lincare Orlando is best suited for families that rely on ongoing home oxygen and other durable medical equipment and can work with a provider where frontline service can shine even when admin processes stumble. It serves as a practical option for patients whose needs require a broad delivery footprint and schedule flexibility, especially when travel or multiple locations are involved. However, those who insist on flawless billing transparency, proactive outreach, and consistently rapid administrative responses should consider alternatives. The balance of strong, hands-on service in the field against persistent billing and communication gaps makes this community a mixed fit rather than a clear slam dunk.

On the positive side, several reviewers report dependable, timely deliveries and responsive problem-solving when issues arise. The best-case experiences feature reps who are punctual, courteous, and willing to go the extra mile to ensure equipment functions, Toby, in particular, is singled out for initiative and a personal touch that feels genuinely supportive. A subset of staff members is described as professional and accessible by phone, with a level of care that keeps users comfortable and reassured when equipment is in service or replacement parts are needed. For a household that values real-time service and the ability to rely on a local contact during urgent needs, these strengths can be decisive.

Yet the recurring thread across many evaluations is a pattern of problematic billing and communication that severely undermines trust. Long hold times, being left on and off the line, and repeated difficulties reaching the right person are commonplace. Several clients recount delays in receiving paperwork, disputes over what has been billed, and frustration with documents that never arrive or vanish after initial verification. The experiences with billing staff range from lukewarm to outright hostile, with one representative in particular labeled as unprofessional and unhelpful. Taken together, these issues create a sense of operational fragility that can derail care planning when timing and accuracy are critical.

Despite pockets of excellence, the cons tend to overshadow the pros for anyone relying on predictable service. The presence of outstanding field staff does not compensate for systemic lapses in order tracking, insurance coordination, and reliable communication back to families. When orders go missing or get delayed, the resulting anxiety and scheduling headaches can compound medical needs, especially for patients on tight renewal or replacement cycles. In short, the service experience remains precarious for many, with isolated triumphs dependent on the personality and reliability of individual staff members rather than a consistently proven organizational standard.

For families weighing options, the clear red flags are persistent billing confusion, unreturned calls, and inconsistent administrative follow-through. If the priority is a smooth, transparent financial process and a consistently responsive support team that knows how to escalate issues internally, alternatives should be explored. DME providers with stronger reputations for administrative reliability, clearer billing practices, and faster escalation pathways may fit better in scenarios where insurance holds sway and documentation timelines are tight. The decision should hinge on whether the comfort of a capable field team can compensate for annual or quarterly billing headaches.

If choosing Lincare, secure a named local contact and insist on a documented escalation path for all billing and delivery concerns. Request direct phone numbers and email channels for both the local office and a regional supervisor, and demand timely confirmations for every shipment, order, or service change. Set explicit delivery windows and request proactive notifications for any status changes. Keep meticulous records of all communications, orders, and financial statements, so disputes can be resolved quickly. While Lincare Orlando can be a workable option for some families, the safer choice for many is to pursue providers with a demonstrably steadier track record on billing integrity, communication responsiveness, and order reliability.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.9 miles)
• Winn-Dixie (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)

Hospitals

• Orlando Regional Medical Center (0.9 miles)
• Orlando Health Medical Pavilon (1.2 miles)
• Florida Hospital Ginsburg Tower (4.3 miles)
• Florida Hospital Womens Center (4.3 miles)
• Florida Hospital- South Campus (4.4 miles)
• Florida Hospital (4.4 miles)
• FH Engineering Services (4.4 miles)

Physicians

• Primary Care Specialists (0.9 miles)
• Colon & Rectal Clinic of Orlando (0.9 miles)
• Orlando Health Heart Institute (1 miles)
• Bliss Healthcare Services (2.3 miles)
• Southside health clinic (3.2 miles)
• Growing Together Pediatrics (3.8 miles)
• Orlando Immunology Center (3.9 miles)

Restaurants

• Gringos Locos (2.1 miles)
• McDonald's (2.7 miles)
• Shake Shack (3.3 miles)
• McDonald's (3.5 miles)
• Chipotle Mexican Grill (3.5 miles)
• The Cheesecake Factory (3.5 miles)
• Brio Italian Grille (3.6 miles)

Parks

• Lake Eola Park (2.2 miles)
• Blue Jacket Park (5 miles)

Transportation

• Lynx Central Station (2.4 miles)
• Fox Rent A Car Orlando (5 miles)
• Lyft Parking Lot (6 miles)
• The Club at MCO (6.8 miles)
• Airside 1 (6.9 miles)

Cafes

• Lineage Coffee Roasting (2.9 miles)
• Starbucks (3.3 miles)
• Voodoo Doughnut (5.7 miles)
• The Glass Knife (5.8 miles)
• Backlot Bistro (5.9 miles)
• Thunder Falls Terrace (6.3 miles)

Theaters

• EPIC Theatres at Lee Vista (5.7 miles)
• Regal Winter Park Village & RPX (6.2 miles)

Places of Worship

• ISCF Masjid Al Rahman (6.8 miles)