Dr. Phillips Hospital in Orlando, FL

Pros

• The patient reports that everything went well and the nurse and technician were efficient and professional.
• The patient's hospital stay was very comfortable thanks to staff with great attitudes.
• The patient was treated with dignity and respect by all staff members.
• The care was wonderful, with attentive and kind nurses, doctors, and caretakers.
• The patient's surgery went smoothly and the follow-up communication was prompt and detailed.
• The patient describes the hospital as first-class and highly recommends it.
• The nurses and doctors were wonderful, professional, and caring.
• The patient felt supported, informed, and hopeful thanks to the compassionate team.

Cons

• The night shift are the laziest people I ever had. They make excuses just so they don't have to do anything.
• Dr. Phillips Hospital failed to provide the care, compassion, and professionalism every patient deserves.
• There was no genuine care, no concern, and absolutely no bedside manner.
• The rooms were dirty and unkept.
• The facility's cleanliness was disappointing.

Review

Dr. Phillips Hospital in Orlando is best suited for families seeking high-touch, outcomes-minded inpatient and surgical care where the nursing team serves as the anchor of the patient experience. The reviews consistently elevate bedside nurses, physicians, and rehab staff as the drivers of a smooth, reassuring stay. Patients report thorough explanations, proactive updates, and genuine advocacy from care teams that translate into less fear and more confidence during recovery. The facility clearly shines in post-operative support, pain management, and rehabilitation planning, with therapists like James and Andrew earning praise for guiding mobility back. For families prioritizing practical, hands-on care over glossy surroundings, this campus delivers when the chips are down.

Beyond individual clinicians, the hospital earns trust from a culture of courtesy, respect, and teamwork. Numerous accounts describe staff treating visitors with dignity, and many notes commend follow-up communication that remains prompt after discharge. The depth of nursing coverage on the floors is repeatedly cited as a strength, with dedicated teams that coordinate with doctors, case managers, and physical therapy to keep plans moving. The consistency of care across the pre-op to post-op journey, along with head nurses and PCCs who escalate when needed, helps turn complex procedures into manageable experiences for patients and families. The overall atmosphere leans toward professional, empathetic care that steadies anxious relatives.

However, not every experience aligns with that high standard. A meaningful share of reviews flags cleanliness and upkeep as a weak point, especially in the ER and certain patient rooms. This drift can undermine confidence, particularly for first-time visitors or older patients who prize a spotless environment. There are also reports of uneven performance across shifts - one review even labels the night staff as the least reliable - along with occasional miscommunication about diagnoses, discharge plans, or follow-through with specialists. A few patients recount encounters with clinicians whose bedside manner or attention to medical history fell short, including at least one case of a chart error or a discharge that left important questions unanswered.

Yet the positives often offset these drawbacks for those who value care quality and advocacy. When nursing teams fight for the patient and therapists tailor rehab to individual needs, recovery trajectories improve and anxiety diminishes. Strong surgical outcomes and attentive, respectful treatment can compensate for less-than-sterile surroundings in many cases. The hospital's ability to secure timely follow-up and involve family in decisions is a meaningful counterbalance to hygiene lapses. Standout moments - nurse champions who coordinate with surgeons, and therapists who push mobility forward - show what this campus delivers when the core medical team is aligned and empowered.

Families with binding requirements around environment cleanliness or with prior negative experiences with specific clinicians may want to explore alternatives. If room and restroom maintenance are non-negotiable, or if a patient requires a consistently identical care team across day and night, other Orlando-area facilities may provide more uniform experiences. Likewise, if access to certain specialists or a particular bedside approach is critical, verify with the hospital's cardiology, EP, or surgical teams before committing. For those who view compassionate bedside care and strong post-op rehab as decisive, Dr. Phillips remains a competitive option worth pursuing, with the caveat of potential variability in staffing and cleanliness.

Before deciding, tour the campus, ask for current nurse-to-patient ratios, and request a meeting with the unit leader or patient advocate to review a sample care plan. Inquire specifically about cleanliness standards on the units most used, and confirm how discharge planning integrates with home health or post-acute services. Compare this hospital's track record on surgical outcomes and rehab progress with nearby options to ensure alignment with priorities. For families prioritizing warmth, advocacy, and effective post-surgical recovery, Dr. Phillips Hospital offers a compelling blend of heart and results, with clear caveats about environment and shift-to-shift consistency that should inform a well-grounded decision.

This area of Orlando, Florida, is conveniently located near several theaters, restaurants, pharmacies, cafes, transportation options, and healthcare facilities. The Regal Pointe Orlando theater and AMC DINE-IN Disney Springs 24 offer entertainment options for residents. There are various dining choices nearby such as Miller's I-Drive Ale House, Dave & Buster's, and Gyu-Kaku BBQ. Residents have easy access to multiple pharmacies including Walgreens and CVS Pharmacy for their medication needs. Additionally, there are cafes like Starbucks and Panera Bread for a quick bite or coffee break. The proximity to Disney Springs Bus Stop and Epcot Monorail Station provides convenient transportation options. For healthcare needs, Southside health clinic and Center For Living Well are available in the vicinity. Overall, this area offers a variety of amenities that cater to the needs of senior living residents in a bustling yet accessible neighborhood.

Theaters

• Regal Pointe Orlando (0.4 miles)
• AMC DINE-IN Disney Springs 24 (4.9 miles)

Restaurants

• Miller's I-Drive Ale House (0.4 miles)
• Dave & Buster's (0.5 miles)
• McDonald's (0.9 miles)
• McDonald's (1.5 miles)
• Gyu-Kaku BBQ (1.5 miles)
• Wild Arctic (1.7 miles)
• Portillo's Hot Dogs (2.2 miles)

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (0.8 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)

Cafes

• Starbucks (1.8 miles)
• Panera Bread (1.8 miles)
• Thunder Falls Terrace (2.8 miles)
• Voodoo Doughnut (3.1 miles)
• Backlot Bistro (3.3 miles)
• Starbucks (4.8 miles)
• Starbucks (4.9 miles)

Transportation

• Disney Springs Bus Stop (5 miles)
• Epcot Monorail Station (5.8 miles)
• Epcot Bus Stop (5.9 miles)

Physicians

• Southside health clinic (5.3 miles)
• Center For Living Well (5.7 miles)