Dr. Phillips Hospital

Pros

• The staff were attentive, kind, and highly professional.
• The patient was treated with dignity and respect by all team members.
• The hospital stay was comfortable thanks to everyone's positive attitudes, including nurses, doctors, and food service staff.
• Follow-up communication was prompt and detailed.
• The care team went above and beyond to help during difficult times.
• The experience was described as outstanding and first-class, with strong recommendations.
• The surgeons and support staff were knowledgeable, reassuring, and thorough.
• The fourth-floor nursing team provided exceptional care and advocacy.
• The physical therapy team helped the patient regain mobility with patience and expertise.
• The imaging and radiology staff were friendly, professional, and contributed to a smooth process.

Cons

• The night shift were described as the laziest the reviewer had ever encountered, with excuses made to avoid work.
• The reviewer found the Dr. Phillips ER rooms dirty and unkempt.
• The reviewer would not return to Dr. Phillips Hospital due to poor cleanliness and lack of hygiene.
• The facility's cleanliness was disappointing.
• One reviewer labeled the overall experience as bad.
• The reviewer felt that staff could have done more for them.
• The reviewer expressed dissatisfaction with AdventHealth near Rosemont.

Review

The collection of experiences shared from Orlando Health's Dr. Phillips Hospital and surrounding facilities paints a very human picture of modern medical care. Across multiple departments and touchpoints, patients consistently highlighted the dedication, professionalism, and warmth of the people who staff these places. A common thread is the way nurses, techs, and clinicians prepared patients for procedures, administered care, and stayed with them through recovery - often turning what could be a clinical, stressful experience into something comfortingly organized and reassuring. One patient specifically pointed to a nurse's thorough preparation for the procedure and a technician's efficient, professional conduct during the procedure, underscoring how small, competent actions set a calm tone for the entire experience.

Hospital stays were frequently described as comfortable, largely because of the attitudes and efforts of the staff. Review after review emphasized that the people - nurses, doctors, clinicians, and even those delivering meals - shared positive, patient-centered attitudes. Even when a patient might not want to be in a hospital, the kindness and professionalism of the team made the stay more tolerable. Dignity and respect were repeatedly cited as constants in the care received, reinforcing a sense of being seen and valued during some of the most vulnerable moments of medical treatment.

A number of accounts stood out for their vivid portrayal of outstanding, end-to-end care. From the moment of arrival through the entire journey, these patients felt kept informed and cared for. Surgeries were described as smooth, with post-operative follow-up communications being prompt and detailed. In one particularly memorable instance, a patient credited the team with making a daunting situation manageable and thanked the staff for their attentiveness and the level of care provided - from pre-op to post-op. This sense of a "first-class" hospital experience was not only about the technical success of procedures but also about the reassurance and clear communication that accompanied them.

Yet, the experiences were not uniformly flawless. Some reviewers noted a strong commitment to respect and dignity, while also sharing concerns about the care setting. In one story, staff went above and beyond to assist someone going through a difficult period, even as the reviewer indicated occasional disagreement with certain tactics - yet the overall impression remained one of respect for expertise and care. Another reviewer singled out Advent Health near Rosemont as a contrast, suggesting higher satisfaction with the Orlando Health team in many respects while still recognizing the value of professional care across institutions.

Positive threads about overall service ran through many entries. Several reviewers described "excellent in everything," with care that was attentive and kind, making patients feel comfortable during tough times. Notifications about procedures and arrival times were appreciated, and several patients specifically noted the competence and kindness of the surgical staff. The imaging center also earned praise for its friendly, professional staff and a clean, organized environment that helped things run smoothly and put patients at ease. The consistency of good bedside manners - nurses, doctors, and support staff alike - was a recurring highlight across many visits.

However, a candid note about cleanliness could not be ignored. One patient who visited the Dr. Phillips ER was surprised by the cleanliness level of both the ER rooms and the hospital rooms, despite the short wait times and quick processing there. The sentiment was clear: the staff were kind and knowledgeable, but the physical environment did not meet the patient's expectations for hygiene and upkeep. This contrast between exceptional human care and imperfect physical conditions was echoed by others who offered similar observations, underscoring that cleanliness remains an important area for improvement even when care quality is otherwise high.

The human element - personal connections with staff - emerged as a defining feature of many reviews. Patients spoke warmly about dedicated teams and individual caregivers who left a lasting impression. Names like Agnes, Erika, Monika, Sonia, Jasmine, and a range of other nurses came up as standout contributors to recovery. Likewise, physical therapy teams, including James, Andrew, and Serena, were praised for their empathy and for helping patients regain mobility and hope. The valet staff, radiology teams, and the broader hospital support network all contributed to a sense that the facility is a community of care, not just a place to undergo treatment.

One of the most compelling stories centered on a life-saving level of vigilance by a single physician. An anesthesiologist, Austin McCarthy, caught a risk during a nuclear stress test that could have been fatal if mishandled. The decision to cancel the knee replacement procedure, after a careful discussion of risk with the patient and cardiologists, demonstrated the clinicians' prioritization of patient safety above all else. This moment of proactive, collaborative care - bolstered by staff like Brittany Lester in customer experience and Tracy Warning, the Director of Surgery - created an opening for future plans and a renewed sense of trust. The patient expressed a clear intention to return for future care and procedures, carried by the reassurance that their safety was squarely in the hands of capable professionals.

Throughout these narratives, the people behind the care - nurses on the fourth floor, physicians who combined expertise with empathy, technologists who explained procedures, and support staff who facilitated smooth experiences - were consistently described as the backbone of the hospital. The fourth-floor nursing team, specifically named for the care provided during a five-night stay, demonstrated what many clinicians strive for: advocacy when needed, clear communication, and compassionate, individualized attention. These stories culminate in a portrait of a hospital system where professional excellence and genuine human connection intersect to create meaningful, even life-affirming, healthcare experiences.

This area of Orlando, Florida, is conveniently located near several theaters, restaurants, pharmacies, cafes, transportation options, and healthcare facilities. The Regal Pointe Orlando theater and AMC DINE-IN Disney Springs 24 offer entertainment options for residents. There are various dining choices nearby such as Miller's I-Drive Ale House, Dave & Buster's, and Gyu-Kaku BBQ. Residents have easy access to multiple pharmacies including Walgreens and CVS Pharmacy for their medication needs. Additionally, there are cafes like Starbucks and Panera Bread for a quick bite or coffee break. The proximity to Disney Springs Bus Stop and Epcot Monorail Station provides convenient transportation options. For healthcare needs, Southside health clinic and Center For Living Well are available in the vicinity. Overall, this area offers a variety of amenities that cater to the needs of senior living residents in a bustling yet accessible neighborhood.

Theaters

• Regal Pointe Orlando (0.4 miles)
• AMC DINE-IN Disney Springs 24 (4.9 miles)

Restaurants

• Miller's I-Drive Ale House (0.4 miles)
• Dave & Buster's (0.5 miles)
• McDonald's (0.9 miles)
• McDonald's (1.5 miles)
• Gyu-Kaku BBQ (1.5 miles)
• Wild Arctic (1.7 miles)
• Portillo's Hot Dogs (2.2 miles)

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (0.8 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)

Cafes

• Starbucks (1.8 miles)
• Panera Bread (1.8 miles)
• Thunder Falls Terrace (2.8 miles)
• Voodoo Doughnut (3.1 miles)
• Backlot Bistro (3.3 miles)
• Starbucks (4.8 miles)
• Starbucks (4.9 miles)

Transportation

• Disney Springs Bus Stop (5 miles)
• Epcot Monorail Station (5.8 miles)
• Epcot Bus Stop (5.9 miles)

Physicians

• Southside health clinic (5.3 miles)
• Center For Living Well (5.7 miles)