Coley's Quality Care Inc

Pros

• Marie was wonderful with the grandmother's aide services; she was kind and always attentive to her needs.
• Central Florida Quality Care has been a great support for the family.
• Nurse Tashira and Richard treat him with dignity and kindness.
• Having their support has given the family peace of mind knowing he is in good hands.
• Ramona was very professional, caring, polite and friendly.
• Jasha the nurse cared for the grandmother like her own family; she was gentle, compassionate, and professional.
• Ms. Minnie and Oscar are excellent physical therapists.
• In four visits, the patient was able to stand up three times for a short period.
• Caroline is knowledgeable and professional; she has great communication skills and explains things clearly.
• Caroline and Heidi are the best.

Cons

• The reviews cite poor communication, poor management, and substandard services.
• Billing questions are not answered and callbacks are never returned.
• The family notes that respect toward the patient waned after an initially positive start.
• The agency is criticized for prioritizing quotas and insurance payments over quality care.
• A nurse arrived for a visit on a Saturday without an appointment and without proper notice.
• A male physical therapist caused discomfort, and a female therapist was late and uncommunicative when arranged.
• Therapists are inconsistent and do not adhere to a predictable schedule, making coordination difficult.
• There are accusations of Medicare fraud and concerns about the integrity of the operation.

Review

The collection of reviews paints a portrait of a home health agency that can deliver heartfelt, person-centered care in some moments, while in other experiences it falls short in ways that deeply affect families. On the positive side, many families describe caregivers who were kind, attentive, and capable of making their loved ones feel comfortable and respected. Marie, for example, is praised for being wonderful with an elderly grandmother, consistently kind and attentive to her needs, ensuring she was comfortable and well cared for. Other families highlight the supportive role of the agency overall, noting that Central Florida Quality Care has been a "great support" during difficult times, especially for relatives living with dementia. They commend specific staff members - Tashira, an nurse, and Richard, an occupational therapist - who treat patients with dignity and warmth, conveying that their presence brings real peace of mind to families who know their loved ones are in good hands.

There are several vivid endorsements of individual caregivers who left a lasting impression. Ramona is singled out as exceptionally professional, caring, polite, and friendly, with a family member describing her as "a wonderful person" whose services were highly satisfactory. Jasha, another nurse, is remembered for treating the grandmother as if she were part of her own family - gentle, compassionate, and professional - and for providing a sense of love and respect during every visit. Positive notes also extend to in-home physical therapy, where Minnie and Oscar are described as excellent therapists who helped a patient make meaningful progress, with steps toward standing and walking after periods of being unable to do so. Caroline is repeatedly praised for knowledge, professionalism, and clear, patient-centered communication, and several families report a strong sense of trust after several months of care, with one person explicitly recommending Central Florida Quality Care due to Caroline's performance.

Beyond individual caregivers, some reviewers emphasize the overall quality of service and reliability when it works well. A number of families mention gratitude for weekly visits and the steady presence of compassionate care, which offers crucial support to spouses, siblings, and adult children balancing caregiving with other responsibilities. In these cases, the care plans and explanations are described as clear and easy to understand, even for those who are not medically trained, contributing to a sense of confidence and reassurance.

However, the feedback also contains a substantial amount of frustration and alarm about systemic issues that undermine trust and continuity of care. Several reviews raise concerns about poor communication and management - complaints that the office staff could be polite but inconsistently responsive, with billing questions left unanswered and promises of callbacks that never materialize. One reviewer notes that paying invoices has been painful, with no one available to answer billing questions and repeated failures to return calls. This tension between excellent individual caregivers and problematic administrative practices suggests a gap between high-touch care on the ground and the systems that should support reliable service.

Scheduling and consistency emerge as another major source of distress. Some patients experienced abrupt changes in who arrived and when, with nurses showing up without appointments or with very short notice. The issue of policies - such as a requirement to call two hours before visits - being described as not consistently enforced - leads to confusion and a sense that care is more about meeting a schedule or quota than respecting the patient's needs. Delays and misalignment with patients' daily routines - such as conflicts with meal times for diabetics, missed calls, and therapists arriving late or during critical times - were repeatedly cited. The impact of these scheduling frustrations is a palpable erosion of trust and comfort for families already navigating complex health needs.

A cluster of reviews pushes back hard on perceived attitudes and professionalism, painting a picture of rude or disrespectful interactions that harm the patient and family experience. Some reviewers describe the agency as unprofessional, with accounts of rude behavior, dismissive responses, or outright hostility. There are even strongly negative claims about the agency prioritizing money over patient care, and about policies that are not enforced or explained clearly. One reviewer explicitly labels the agency as "Central Florida Low Quality Care" and accuses it of prioritizing insurance payments or operating as if the patient's wellbeing were secondary to administrative or financial concerns. These testimonials underscore the emotional toll that negative interpersonal dynamics can take on families who are already stressed.

In the most severe cases, the reviews recount serious lapses in care and trust. One family describes a situation where their mother was hurt, visits were inconsistently completed, and there were gaps in supplies and communication; they speculate about Medicare fraud and question the integrity of staff from reception to ownership. Another account mentions the worst customer service imaginable, with pervasive rudeness and a pattern of no-shows and mismanagement that culminates in a formal complaint to the doctor. Additional allegations include misdirected bills, collections issues, and a manager who avoids calls. Taken together, these stories illustrate how quickly good intent can be overwhelmed by systemic failures and poorly managed operations.

Against this backdrop of disparate experiences, the final picture is nuanced. The agency clearly has the potential to deliver compassionate, professional, and highly personalized care through exemplary staff members who are genuinely dedicated to their patients' well-being. Yet, the same body of reviews also highlights persistent weaknesses in administration, scheduling, communication, and accountability that can derail even the best care teams. Families show appreciation for the human touch that some caregivers bring, while simultaneously calling for stronger, more consistent systems that ensure reliable access, timely communication, respectful treatment, and ethical, patient-centered care at every touchpoint.

This part of Orlando, Florida offers a convenient and diverse array of amenities for seniors looking to settle in the area. With multiple pharmacies such as Walgreens, Winn-Dixie, and CVS Pharmacy nearby, access to healthcare essentials is readily available. Additionally, there are a variety of cafes and restaurants like Starbucks, The Cheesecake Factory, and Brio Italian Grille for dining options. For medical needs, there are several physicians' offices and hospitals including Orlando Health Medical Pavilion and Florida Hospital located within a few miles. Transportation options are also easily accessible with Lynx Central Station nearby. In terms of leisure activities, seniors can enjoy parks like Lake Eola Park and entertainment options such as Regal Pointe Orlando theater. Overall, this area provides a mix of essential services and recreational opportunities that cater to the needs of seniors looking for a comfortable living experience in Orlando.

Pharmacies

• Walgreens (0.6 miles)
• Winn-Dixie (1.1 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.9 miles)

Cafes

• Starbucks (2.5 miles)
• Backlot Bistro (3.5 miles)
• Voodoo Doughnut (3.6 miles)
• Thunder Falls Terrace (4 miles)
• Starbucks (4.1 miles)
• Lineage Coffee Roasting (5.6 miles)
• The Glass Knife (7.2 miles)

Restaurants

• McDonald's (2.8 miles)
• The Cheesecake Factory (2.9 miles)
• Brio Italian Grille (2.9 miles)
• Shake Shack (2.9 miles)
• Miller's Ale House - Orlando Kirkman (3 miles)
• MEN IN BLACK: Alien Attack (3.2 miles)
• McDonald's (3.2 miles)

Physicians

• Colon & Rectal Clinic of Orlando (4.3 miles)
• Orlando Health Heart Institute (4.5 miles)
• Southside health clinic (4.8 miles)
• Primary Care Specialists (4.9 miles)
• Orlando Health - Cancer Institute (4.9 miles)
• Pediatric Associates Of Orlando (5.4 miles)
• Florida Hospital Medical Plaza (6 miles)

Hospitals

• Orlando Health Medical Pavilon (4.5 miles)
• Orlando Regional Medical Center (4.5 miles)
• Health Central Hospital ER (5 miles)
• Florida Hospital Womens Center (6 miles)
• Florida Hospital Ginsburg Tower (6 miles)
• Florida Hospital- South Campus (6.1 miles)
• Florida Hospital (6.1 miles)

Transportation

• Lynx Central Station (4.6 miles)

Parks

• Lake Eola Park (4.8 miles)
• Blue Jacket Park (7.6 miles)

Theaters

• Regal Pointe Orlando (6.4 miles)
• Regal Winter Park Village & RPX (7.6 miles)

Places of Worship

• Oak Level Baptist Church (7.2 miles)