Coley's Quality Care Inc in Orlando, FL

Pros

• David was excellent as my PT person.
• Marie was wonderful with my grandmother's aide services; she was kind and attentive.
• Central Florida Quality Care has been a great support for the family, with Nurse Tashira and Richard treating him with dignity and kindness.
• Ramona was very professional, caring, polite and friendly.
• Jasha the nurse cared for my grandmother like she was her own family; she was gentle, compassionate, and professional.
• Ms. Minnie and Oscar are excellent physical therapists.
• Caroline is very knowledgeable and professional.
• The company provides great service and reliable care.

Cons

• They were not impressed with the service.
• The nurse did not contact them and no nurse or call occurred after assurances.
• There was poor communication, poor management, and poor services.
• Billing questions were unanswered and no one would return calls.
• They felt the staff stopped showing respect for their mother.
• The agency’s reputation was questioned as misrepresenting quality care.
• The staff seemed to care only about quotas or insurance payments.
• The nurse arrived without an appointment and did not communicate politely.
• The male PT made their mother uncomfortable; the female PT arrived late and did not call.
• Therapists were unavailable or schedules were not respected, making it hard to coordinate care.
• The office staff and caregivers were rude, disrespectful, or unprofessional.
• There were incidents of care not being delivered as promised, including missed visits and unfulfilled supplies.

Review

Coley’s Quality Care Inc in Orlando is best suited for families that want hands-on, compassionate in-home care and are prepared to stay closely involved in planning and monitoring care. The strongest value emerges from the frontline team, the physical therapists, nurses, and aides who deliver daily warmth, dignity, and practical support. When the therapists and aides show up, care can be capable, personalized, and genuinely reassuring for a loved one who needs encouragement and steady guidance. However, the overall experience hinges on how well the administration runs. The reviews reveal a divide between excellent individual performances and inconsistent operating execution. The rating, about 2.8 from 28 reviews, reflects a systemic fragility: great caregivers exist, but reliable, predictable service does not always follow. This is not a turnkey solution; it demands active oversight, clear expectations, and rapid problem-solving from families who intend to keep a trusted caregiver in place.

The primary strengths reside in the direct care relationships. One physical therapist is praised for immediate results and practical home exercises, making progress tangible even early in the recovery process. Aides and nurses are repeatedly described as kind, patient, and attentive, with several accounts noting that loved ones feel respected and comfortable during visits. In dementia and chronic-care contexts, staff are seen as compassionate and steadier in routine, providing a sense of safety that families deeply value. These positive experiences demonstrate that the core caregiving capability is solid: skilled therapy paired with humane, attentive support can meaningfully improve daily living and emotional well-being for a loved one. When these elements are consistently present and paired with a predictable schedule, the overall care can be deeply reassuring.

The most daunting barriers are operational: communication, scheduling reliability, and billing transparency. A pattern emerges of missed visits, delays, and insurance issues that aren’t resolved promptly, leaving families anxious and unsure who to contact. Billing questions frequently go unanswered, and office staff are described as impolite or unhelpful, compounding frustration. There are credible reports of visits that arrive without proper notification, or of policies that aren’t enforced consistently, creating a sense of unpredictability. Some families recount occurrences of inappropriate or abrupt discharge decisions and even concerns about misbilling or billing mishaps. Taken together, these administrative gaps erode the credibility of otherwise strong frontline care, turning what should be a steady support system into a source of ongoing stress for caregivers and family members.

For families prioritizing rock-solid reliability and seamless administrative support, alternatives warrant serious consideration. Large, established home-health providers with centralized scheduling, formal case management, and transparent billing tend to deliver steadier experiences. If staying with Coley’s, demand a dedicated care coordinator, insist on a written care plan with explicit goals and timelines, and request a defined trial period to assess responsiveness and consistency. Push for backup coverage to prevent gaps when a therapist is sick or booked, and seek explicit commitments around holiday coverage and patient-specific preferences. In high-stakes scenarios, complex medical needs, strict appointment windows, or critical medication management, these guarantees matter more than the warmth of individual caregivers and often justify exploring other agencies with more standardized processes.

Practical steps can tilt the odds toward a positive outcome. Before enrollment, secure a written care plan detailing who provides each service, the frequency of visits, and measurable goals. Obtain a named care coordinator and a clear contact ladder for emergencies or escalations. Implement a protocol of pre-visit confirmations, ideally a 24-hour reminder and a two-hour window for any unscheduled visits, and require timely, substantive responses to questions about billing, scheduling, and care changes. Clarify billing expectations upfront: request itemized invoices, a transparent rate card, and a clear process for revising charges if errors arise. Gather multiple references about consistency, punctuality, and caregiver professionalism, and confirm preferences (such as gender of therapists) in writing. Consider a short trial period to verify that the operational side remains stable and responsive; if it does not, be prepared to transition promptly to a provider with stronger administrative reliability.

In the end, the value proposition is clear but conditional. When Coley’s Quality Care Inc aligns frontline excellence with dependable administration, meaningful care outcomes follow: compassionate aides, capable therapists, and a patient-centered approach that sustains dignity and independence at home. Families that can allocate time and energy to oversee care plans, insist on dedicated coordinators, and demand written, measurable goals are likely to experience the strongest benefits. Conversely, for those whose tolerance for scheduling hiccups, billing ambiguities, or communication gaps is low, especially when medical complexity or strict timing is non-negotiable, alternative providers with more mature back-office systems will be the safer bet. The practical takeaway is decisive: frontline caregivers can deliver substantial value, but the operation behind the care must be consistently reliable to turn good care into dependable care for Orlando seniors.

This part of Orlando, Florida offers a convenient and diverse array of amenities for seniors looking to settle in the area. With multiple pharmacies such as Walgreens, Winn-Dixie, and CVS Pharmacy nearby, access to healthcare essentials is readily available. Additionally, there are a variety of cafes and restaurants like Starbucks, The Cheesecake Factory, and Brio Italian Grille for dining options. For medical needs, there are several physicians' offices and hospitals including Orlando Health Medical Pavilion and Florida Hospital located within a few miles. Transportation options are also easily accessible with Lynx Central Station nearby. In terms of leisure activities, seniors can enjoy parks like Lake Eola Park and entertainment options such as Regal Pointe Orlando theater. Overall, this area provides a mix of essential services and recreational opportunities that cater to the needs of seniors looking for a comfortable living experience in Orlando.

Pharmacies

• Walgreens (0.6 miles)
• Winn-Dixie (1.1 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.9 miles)

Cafes

• Starbucks (2.5 miles)
• Backlot Bistro (3.5 miles)
• Voodoo Doughnut (3.6 miles)
• Thunder Falls Terrace (4 miles)
• Starbucks (4.1 miles)
• Lineage Coffee Roasting (5.6 miles)
• The Glass Knife (7.2 miles)

Restaurants

• McDonald's (2.8 miles)
• The Cheesecake Factory (2.9 miles)
• Brio Italian Grille (2.9 miles)
• Shake Shack (2.9 miles)
• Miller's Ale House - Orlando Kirkman (3 miles)
• MEN IN BLACK: Alien Attack (3.2 miles)
• McDonald's (3.2 miles)

Physicians

• Colon & Rectal Clinic of Orlando (4.3 miles)
• Orlando Health Heart Institute (4.5 miles)
• Southside health clinic (4.8 miles)
• Primary Care Specialists (4.9 miles)
• Orlando Health - Cancer Institute (4.9 miles)
• Pediatric Associates Of Orlando (5.4 miles)
• Florida Hospital Medical Plaza (6 miles)

Hospitals

• Orlando Health Medical Pavilon (4.5 miles)
• Orlando Regional Medical Center (4.5 miles)
• Health Central Hospital ER (5 miles)
• Florida Hospital Womens Center (6 miles)
• Florida Hospital Ginsburg Tower (6 miles)
• Florida Hospital- South Campus (6.1 miles)
• Florida Hospital (6.1 miles)

Transportation

• Lynx Central Station (4.6 miles)

Parks

• Lake Eola Park (4.8 miles)
• Blue Jacket Park (7.6 miles)

Theaters

• Regal Pointe Orlando (6.4 miles)
• Regal Winter Park Village & RPX (7.6 miles)

Places of Worship

• Oak Level Baptist Church (7.2 miles)