Coley's Quality Care Inc in Orlando, FL

Pros

• Marie was wonderful with her grandmother's aide services; she was kind and always attentive to her needs, ensuring Grandma was comfortable and cared for.
• Nurse Tashira and Richard treat him with dignity and kindness, providing compassionate and patient care that gives families peace of mind.
• Ramona is professional, caring, polite, and friendly - a wonderful person who provides excellent service.
• The service is great and the company is reliable, delivering care and hospitality to families on a weekly basis.
• Jasha the nurse cared for the grandmother like family, being gentle, compassionate, and professional.
• Ms. Minnie and Oscar are excellent physical therapists, and their home visits have led to meaningful progress.
• Caroline is knowledgeable and professional, with excellent communication and clear explanations for non-medically inclined people; highly recommended.
• Central Florida Quality Care offers supportive care that gives families peace of mind and confidence in their loved ones' well-being.

Cons

• The agency is described as having poor communication, poor management, and poor services.
• They claim the agency cares only about quotas or insurance payments, not about providing quality care.
• The staff are described as rude, disrespectful, and abusive toward the elderly.
• The nurse showed up unannounced and failed to communicate respectfully.
• A male physical therapist arrived late and did not bother to call.
• Therapists come and go without respecting the family's schedule or time.
• The agency has experienced no-shows with visits canceled without explanation.
• Billing questions are often unanswered, with no one to assist.
• The overall experience is described as terrible and the care as severely delayed.
• The office is perceived as unprofessional and the name "Quality Care" is a joke.

Review

Coley's Quality Care Inc. in Orlando is best suited for families that prize genuine, compassionate in-home care and are willing to actively oversee scheduling, billing, and caregiver matching. When the right caregiver is in place, families report warmth, attentiveness, and dignity for loved ones who require daily assistance or dementia-related support. Specific caregivers - names that surface repeatedly in positive notes - are described as patient, gentle, and reliably kind, with one-on-one interactions that can soften the stress of daily living for an elderly person. The agency's in-home therapy option can also deliver real progress when aligned with a patient's schedule, and several accounts credit therapists and aides with meaningful, respectful care that leaves families with measurable peace of mind.

At the same time, the service is not for the duty?free or the casually curious. Families that cannot tolerate frequent administrative friction or inconsistencies in timeliness and communication should consider alternatives. The recurring complaints about poor communication, management gaps, and billing difficulties signal a likelihood of ongoing operational headaches. In environments where quick, clear answers and reliable scheduling are non-negotiable, other agencies with stronger administrative track records will likely deliver less drama and more predictable care.

On the upside, the strongest pros center on human connection and professional competence at the bedside. When caregivers are verified and consistent, they bring dignity, warmth, and a sense of security to daily routines. Positive caregiving moments - gentle handling, patient explanations, and genuine concern for daily needs - make a tangible difference for elders who benefit from routine and a familiar presence. In-home physical therapy, when scheduled and executed with reasonable reliability, demonstrates that skilled staff can generate meaningful gait and activity gains in a home setting, contributing to overall well-being and a sense of progress that families crave.

Yet the main cons are persistent and material. The most damaging pattern across reports is poor communication and management, which bleeds into missed visits, late or absent appointments, and frustration over billing. Reviews recount repeated instances of no-shows, late arrivals, and a disconnect between office staff and frontline caregivers. Billing questions often go unanswered, with promises of callbacks that never materialize, creating cash-flow anxiety for families and a troubling sense of disorganization. Several families report feeling disrespected or dismissed by office personnel, which undermines trust at exactly the moment when reliable, respectful interaction is needed most.

Those cons do not vanish merely because certain caregivers shine. The best way to offset them is through rigorous, proactive oversight: a clear care plan with specific caregiver assignments, strict scheduling windows, written confirmation for every visit, and a designated coordinator who can be reached quickly. Families should demand a single point of contact, enforce a two-hour prior appointment notice, and insist on timely, written responses to questions about care plans and billing. If a desired caregiver is not consistently available, request formal caregiver rotation policies and documented performance expectations. Without these safeguards, the positives from individual caregivers are likely to be overshadowed by ongoing administrative instability and the risk to patient safety.

In the end, Coley's Quality Care Inc. can be a strong fit for families prepared to invest time in shaping and monitoring care. The potential for compassionate, respectful in-home support exists, particularly for dementia care and routine daily living assistance, where a trusted caregiver can become a stabilizing presence. However, for families whose priorities include unwavering scheduling reliability, transparent billing, and courteous, responsive administration, alternatives deserve serious consideration. A tested approach is to trial with a defined period, secure a robust care plan, and insist on concrete metrics for timeliness and communication before committing long-term.

This part of Orlando, Florida offers a convenient and diverse array of amenities for seniors looking to settle in the area. With multiple pharmacies such as Walgreens, Winn-Dixie, and CVS Pharmacy nearby, access to healthcare essentials is readily available. Additionally, there are a variety of cafes and restaurants like Starbucks, The Cheesecake Factory, and Brio Italian Grille for dining options. For medical needs, there are several physicians' offices and hospitals including Orlando Health Medical Pavilion and Florida Hospital located within a few miles. Transportation options are also easily accessible with Lynx Central Station nearby. In terms of leisure activities, seniors can enjoy parks like Lake Eola Park and entertainment options such as Regal Pointe Orlando theater. Overall, this area provides a mix of essential services and recreational opportunities that cater to the needs of seniors looking for a comfortable living experience in Orlando.

Pharmacies

• Walgreens (0.6 miles)
• Winn-Dixie (1.1 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.9 miles)

Cafes

• Starbucks (2.5 miles)
• Backlot Bistro (3.5 miles)
• Voodoo Doughnut (3.6 miles)
• Thunder Falls Terrace (4 miles)
• Starbucks (4.1 miles)
• Lineage Coffee Roasting (5.6 miles)
• The Glass Knife (7.2 miles)

Restaurants

• McDonald's (2.8 miles)
• The Cheesecake Factory (2.9 miles)
• Brio Italian Grille (2.9 miles)
• Shake Shack (2.9 miles)
• Miller's Ale House - Orlando Kirkman (3 miles)
• MEN IN BLACK: Alien Attack (3.2 miles)
• McDonald's (3.2 miles)

Physicians

• Colon & Rectal Clinic of Orlando (4.3 miles)
• Orlando Health Heart Institute (4.5 miles)
• Southside health clinic (4.8 miles)
• Primary Care Specialists (4.9 miles)
• Orlando Health - Cancer Institute (4.9 miles)
• Pediatric Associates Of Orlando (5.4 miles)
• Florida Hospital Medical Plaza (6 miles)

Hospitals

• Orlando Health Medical Pavilon (4.5 miles)
• Orlando Regional Medical Center (4.5 miles)
• Health Central Hospital ER (5 miles)
• Florida Hospital Womens Center (6 miles)
• Florida Hospital Ginsburg Tower (6 miles)
• Florida Hospital- South Campus (6.1 miles)
• Florida Hospital (6.1 miles)

Transportation

• Lynx Central Station (4.6 miles)

Parks

• Lake Eola Park (4.8 miles)
• Blue Jacket Park (7.6 miles)

Theaters

• Regal Pointe Orlando (6.4 miles)
• Regal Winter Park Village & RPX (7.6 miles)

Places of Worship

• Oak Level Baptist Church (7.2 miles)