Metro West Nursing And Rehab Center

Pros

• Many reviewers praised the staff at Metro West Nursing and Rehab Center for their kindness, helpfulness, and caring attitudes toward residents.
• The physical therapy team was noted for being patient and hardworking, contributing significantly to residents' recovery.
• One reviewer expressed gratitude for the clean facility and the knowledgeable staff who provided excellent care.
• Family members appreciated the efforts of social service coordinators and other staff in making their loved ones feel respected and cared for during their stay.
• Activities offered at the facility were positively highlighted, with residents enjoying various options to engage with during their rehabilitation.
• Several reviews reflected satisfaction with communication from staff, including greetings from the director of rehab each morning.
• Residents felt comfortable and well-supported by staff who adapted care to meet individual needs, especially for larger patients.

Cons

• The facility was unclean, and residents were placed in beds soaked with urine, leaving them in uncomfortable and unsanitary conditions for hours.
• Medications were not dispensed correctly, leading to missed doses and improper timing for those that needed to be taken with food.
• Communication with family members was lacking, despite the Power of Attorney being in effect, resulting in frustration when trying to reach staff or doctors.
• The nursing staff was virtually non-existent after a certain hour, causing long wait times for assistance and inadequate care during critical times.
• The quality of food served was poor, failing to meet dietary restrictions and often consisting of cheap options like grilled cheese and fries for diabetics.
• There were numerous staffing issues due to high turnover rates and lack of training, which negatively impacted the quality of care provided.
• Residents experienced pressure ulcers and bedsores as a result of inadequate attention from staff.

Review

The experiences reported by residents and their families at Metro West Nursing & Rehab reveal a stark contrast in the quality of care, communication, and overall treatment provided at the facility. While some reviews celebrate positive aspects such as friendly staff and effective rehabilitation programs, many others highlight severe deficiencies that raise concerns about the well-being of patients.

One common theme among the negative reviews is the alarming lack of basic care. For instance, one reviewer described how their mother was placed in a bed soaked with urine upon arrival, highlighting an unacceptable level of hygiene that persisted throughout her 18-day stay. This reviewer recounted harrowing experiences where staff failed to respond promptly to calls for help; instances where pain medications were not administered correctly or on time; and even episodes of being fed inappropriate food for dietary restrictions—such as grilled cheese sandwiches and fries served to a diabetic patient. Such negligence not only undermines trust but can have serious consequences for patients’ health.

Communication—or rather, the lack thereof—was another point of contention across several accounts. Many family members expressed frustration over inadequate updates regarding their loved ones' conditions. In one particularly distressing situation, a doctor’s refusal to communicate effectively with both the surgeon and family led to complications that could have been avoided. The perception that patients’ needs were secondary became evident when caregivers reportedly ignored requests for assistance or maintained minimal contact with family members despite clear directives through power-of-attorney agreements.

On the contrary, there are several glowing testimonials which paint a much different picture of Metro West Nursing & Rehab. Positive experiences often highlighted dedicated staff who went above and beyond to ensure compassionate care and thorough rehabilitation services. Reviews praised specific individuals—including physical therapists who fostered a supportive environment and wound care nurses who exhibited empathy in their roles—which made significant differences in patients' recovery journeys. Families cited these aspects as reassuring during difficult times when they had concerns about leaving relatives in skilled nursing facilities.

However, it seems that these affirmations are increasingly overshadowed by reports detailing poor management practices contributing to high turnover rates among aides and support staff—a management issue highlighted prominently in several critiques. Staff changes can lead to inconsistent care protocols which can confuse both patients and families alike when routines shift without coherent explanations or plans from facility administration. This revolving door of personnel may significantly affect the quality of communication amongst caregivers within shifts, ultimately impacting patient safety.

Additionally, observations regarding overall cleanliness raised red flags among reviewers concerned about hygiene standards within Metro West Nursing & Rehab Center's premises. Mentioning unnecessary chaos like roaches inhabiting beds and drawers suggests underlying issues related to facility maintenance that need urgent attention. Maintaining proper sanitary environments is critical not only for comfort but also for preventing infections—an undeniable risk factor within any healthcare setting.

In summation, while Metro West Nursing & Rehab has garnered commendations from some families thankful for the good treatment received by their loved ones during rehabilitation efforts post-surgery or traumatic events like strokes, significant gaps remain visible based on various critical accounts revealing neglectful practices endangering resident health outcomes. Balanced feedback serves as a call-to-action for ensuring consistency around training protocols aimed at improving communication flow between all stakeholders involved while prioritizing patient dignity alongside attentive caregiving processes moving forward.

Pharmacies

• Walgreens (0.2 miles)
• Winn-Dixie (0.6 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.9 miles)

Cafes

• Starbucks (3.3 miles)
• Backlot Bistro (3.8 miles)
• Starbucks (3.9 miles)
• Voodoo Doughnut (4 miles)
• Thunder Falls Terrace (4.3 miles)
• Lineage Coffee Roasting (6.1 miles)
• Starbucks (7.3 miles)

Restaurants

• McDonald's (3.3 miles)
• Miller's Ale House - Orlando Kirkman (3.4 miles)
• MEN IN BLACK: Alien Attack (3.5 miles)
• The Cheesecake Factory (3.7 miles)
• Brio Italian Grille (3.7 miles)
• Shake Shack (3.7 miles)
• Hard Rock Cafe (4 miles)

Physicians

• Orlando Health - Cancer Institute (4.1 miles)
• Pediatric Associates Of Orlando (4.7 miles)
• Colon & Rectal Clinic of Orlando (5 miles)
• Orlando Health Heart Institute (5.2 miles)
• Southside health clinic (5.6 miles)
• Primary Care Specialists (5.7 miles)
• Florida Hospital Medical Plaza (6.3 miles)

Hospitals

• Health Central Hospital ER (4.2 miles)
• Orlando Health Medical Pavilon (5.2 miles)
• Orlando Regional Medical Center (5.2 miles)
• Florida Hospital Womens Center (6.3 miles)
• Florida Hospital Ginsburg Tower (6.4 miles)
• Florida Hospital- South Campus (6.4 miles)
• Florida Hospital (6.4 miles)

Transportation

• Lynx Central Station (5.1 miles)

Parks

• Lake Eola Park (5.3 miles)

Places of Worship

• Oak Level Baptist Church (6.4 miles)

Theaters

• Regal Pointe Orlando (6.8 miles)