Orchard Ridge

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Pros

• The staff at Orchid Cove at New Port Richey is good and the management is fair.
• The father of one reviewer was well cared for at Orchard Ridge and the staff worked extremely hard and loved him.
• The rooms at Orchard Ridge were comfortable and the staff was caring and respectful, according to one resident.
• One reviewer found the staff at Orchid Ridge to be very caring and respectful, and the rooms were comfortable.
• The staff at Orchard Ridge were described as hard-working and genuinely caring by a retired nurse.

Cons

• The room was filthy and disgusting, with a bathroom covered in urine and feces.
• The staff was rude and didn't care about the patient's medical needs.
• The public shower area was filthy and poorly lit, resembling a horror movie scene.
• The patient felt like they might die from infection due to the unsanitary conditions.
• The food served was described as foul slop and not suitable for proper nutrition.
• The patient's belongings were at risk of theft according to their roommate.
• It took an hour for the nurse to respond to chest pains, despite the urgency of the situation.
• The facility was referred to as a "house of horrors" that needed an overhaul by outside help.
• Staff members were rough and caused pain during bathing, leading to skin issues in elderly patients.
• Patients dealing with ulcers or infections were not improving or getting worse under the care provided.
• Patients' eyeglasses were left dirty even when complaints were made about visibility issues.
• Staff members were observed manhandling and hurting patients during bathing procedures.
• There were instances where no staff member could be found on the floor because they were on break.
• The facility was described as short-staffed, resulting in inadequate care for the residents.
• The food quality was described as terrible, leading to reliance on outside food delivery services by patients' families.
• There were restrictions on gym usage and limited exercise options due to COVID-19 regulations, negatively impacting rehabilitation efforts.
• Shortage of linen and towels led to daily sponge baths at the sink instead of proper hygiene practices.
• A lack of response or meaningful action from management when addressing concerns about patient abuse and neglect was noted.

Review

Orchid Cove at New Port Richey, a nursing home facility with approximately 120 beds, has received mixed reviews from residents and their families. While some have praised the cleanliness of the facility and the dedication of the staff, others have expressed deep dissatisfaction with the level of care provided.

One former resident, who underwent toe amp surgery and was recovering from an IV infection, described their initial experience as nightmarish. They claimed that the room was filthy and disgusting, while the food served was described as "foul slop." They also mentioned encountering a bathroom covered in urine and feces. Moreover, they felt unsafe due to their roommate's warnings about potential theft. According to this reviewer, the medical staff showed little concern for their needs, while the public shower area was dirty and poorly lit.

However, not all experiences were negative. Another resident appreciated the clean environment at Orchid Cove and acknowledged that they offered a range of services from skilled nursing to independent living. Although they admitted that the food was not gourmet quality, they found it adequate given the circumstances. They also commended the staff for being good overall.

In stark contrast to these positive remarks, another family member detailed what can only be described as severe neglect and abuse within this facility. They claimed to have witnessed staff members being rough when bathing patients who were clearly in pain or protesting. The reviewer also complained about language barriers between non-English speaking staff and English-speaking patients. Additionally, they reported cases of worsening ulcers and infections among patients who were not receiving proper care. This individual raised concerns about patient safety and suggested that legal action would be taken.

On a different note, yet another family member expressed gratitude towards Orchid Cove for caring for their father during difficult times. They praised the hardworking staff who showed genuine love for their father while acknowledging that contacting them could sometimes be challenging due to high workloads caused by the pandemic.

Other reviewers outlined specific issues they encountered during their stay. One individual mentioned encountering a roach in their room, only to be dismissed by an aide who refused to address the issue. They also criticized the shortage of staff and inadequate exercise options due to COVID-19 restrictions. Another former resident praised the caring and respectful nature of the staff but criticized the subpar quality of the food. Overall, they believed that with improvements in management and staffing, Orchid Cove could fulfill its potential.

Interestingly, a retired nurse who was a resident at Orchard Ridge for 23 days had a positive experience. They found the staff caring and respectful while also praising the comfort of the rooms.

In conclusion, Orchid Cove at New Port Richey has received mixed reviews, ranging from reports of neglect and abuse to expressions of gratitude for attentive care. Concerns about cleanliness, staffing levels, language barriers, and inappropriate behavior towards patients have been raised by several reviewers. On the other hand, some individuals appreciated the efforts made by certain staff members and found comfort in their accommodations. It is clear that there are areas for improvement within this facility in order to provide consistent high-quality care for all residents.

Physicians

• All Children's Specialty Care (0.9 miles)
• Meadow Lane Surgery Center (1.1 miles)
• Agarwal Usha MD (1.2 miles)
• Ramappa Renuka MD (1.2 miles)
• Sanchez Norma MD (1.4 miles)
• Vein & Vascular Institute (1.5 miles)
• Gulf Coast Primary Care (1.7 miles)

Restaurants

• Papa John's Pizza (1.1 miles)
• McDonald's (1.1 miles)
• Checkers (1.2 miles)
• Wendy's (1.3 miles)
• McDonald's (1.5 miles)
• Cracker Barrel (1.6 miles)
• Fitzgerald's (1.6 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.1 miles)
• Winn-Dixie (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.3 miles)

Parks

• Jay B Starkey Wilderness Park (1.8 miles)
• Cunningham Park (5.7 miles)

Cafes

• Starbucks (2.3 miles)
• Panera Bread (3 miles)
• Panera Bread (4.4 miles)
• Starbucks (6.2 miles)

Places of Worship

• Metropolitan Ministries (2.7 miles)

Hospitals

• Medical Center Of Trinity (3.3 miles)

Transportation

• U-Haul Moving & Storage (5.3 miles)