Laurel Springs of Mount Dora

Pros

• The Florida facility is outstanding.
• The staff work well with the clients.
• The facility is well kept and odor-free.
• The activity department is awesome.
• The therapy department is fabulous.
• Felicia is an outstanding staff member who goes above and beyond.
• Felicia creates a warm, uplifting environment and pays attention to the little things.
• The staff are compassionate, positive, and dedicated, making stays more comfortable.
• The campus is beautiful and relaxing with amazing people.
• Crystal goes above and beyond to help everyone and truly cares.
• Brittney is dedicated and genuinely cares for her patients.
• The rooms are spacious and feel like home.

Cons

• There was no doctor regularly in the facility, and the doctor was rude and uncaring.
• There was no in-house wound care team, and patients were regularly sent to outside hospitals for wound care.
• The case management staff were infrequent, provided few answers to patients and families, and appeared untrained.
• They were inept in assisting the search for next level of care and referred families to facilities that Florida should not allow to operate.
• Maintenance staff tossed belongings into boxes for the family to haul away, and several pieces of equipment were missing.
• There was no therapy on weekends, meaning eight days a month with no rehab therapy.
• Hygiene and basic care were not consistently maintained, with examples like hair not cut, nails not trimmed, and faces not shaved.
• The facility got mixed up in legal issues and wouldn't let the family see their father for two months.
• The staff were insensitive and unprofessional, with references to a ghost town at night and many deaths.

Review

Laurel Springs of Mount Dora is best suited for families seeking a post-acute rehab focused community where aggressive therapy, clear progress, and a welcoming, resort-like setting drive everyday life. This is not a generic assisted-living experience; it is a recovery-centric environment that rewards residents who respond to hands-on therapy and attentive, personable staff. Those prioritizing holistic rehab outcomes, rooms that feel spacious, and engaging activities will likely find the strongest value here. At the same time, families should be aware that the strongest appeal rests on the rehabilitation culture, not on a uniform, 24/7 medical oversight model. For residents who need constant physician presence, or who want a highly controlled medical milieu, alternatives deserve serious consideration.

The core strengths are unmistakable: a therapy program described as thorough and progressive, with therapists who connect personally while delivering targeted, results-oriented care. Reviewers repeatedly praise the therapy department as fabulous and hands-on, with staff members who explain every step and keep families informed. The culture across nursing, case management, and LST teams emphasizes listening, responsiveness, and genuine care. The facility also earns praise for its campus atmosphere - beautiful rooms, a peaceful setting, and amenities that create a home-like feel. When recovery hinges on motivation and consistent, skilled rehab, Laurel Springs delivers a compelling barrier-busting environment.

Yet, the most persistent caveat centers on management and consistency at the administrative level. Several reviews recount issues that damaged trust - lost personal belongings, wrong dentures, and gaps in accountability that linger even after discharge. A number of families describe inconsistent bedside follow-through, with case management and communication falling short of expectations. There are explicit concerns about the absence of an on-site doctor in some periods, reliance on outside wound care, and reports of delays or miscommunication that can leave families feeling out of the loop during critical moments. These tensions matter because they color the rehab experience once the therapy plan is in motion.

The contrast between excellent rehab outcomes and imperfect administration creates a nuanced value proposition. For residents whose families can tolerate occasional lapses in logistics in exchange for high-caliber therapy, Laurel Springs presents a strong bet. The proactive, compassionate staff - people like Felicia, Crystal, Brittney, and others - often becomes the deciding factor, turning difficult rehab days into manageable, even hopeful experiences. In practice, the positive impact of customized therapy, visible mobility gains, and personal touches can offset many administrative rough edges, especially when families are engaged and proactive about questions and follow-ups.

Decision-making should be anchored in what truly matters to the patient's goals. If recovery mobility, sustained therapy momentum, and a recovery-focused community are the top priorities, Laurel Springs stands out as a sound choice. Prospective residents should verify current physician coverage and the structure of wound-care management, ensuring expectations align with needs. Direct conversations with recent families and current residents can reveal whether leadership changes have stabilized the program. Inquire about thoroughness of daily care plans, the process for reporting and resolving equipment or clothing issues, and the consistency of daily communication from case managers and nursing staff.

In the end, Laurel Springs of Mount Dora earns its reputation as a premier rehab-oriented community within a beautiful, well-kept setting. It excels for those who want aggressive therapy, a warm, engaged staff, and a supportive environment that can restore independence and confidence. It is less ideal for those requiring constant medical oversight, airtight operational consistency, or risk-averse families wary of occasional administrative gaps. For families willing to lean into the rehab strength and actively monitor logistics, Laurel Springs offers a compelling, practical path to meaningful recovery. For others, exploring alternatives with a stronger on-site medical framework may be the prudent course.

This part of Mount Dora, Florida is a vibrant and diverse community with a variety of amenities to suit the needs of seniors. From multiple places of worship such as St Patrick Catholic Church and First Baptist Church, to various dining options like Jeremiah's and WAVE Asian Bistro, there are plenty of opportunities for social interaction and spiritual fulfillment. The area also offers easy access to parks like Donnelly Park and Trimble Park, providing opportunities for outdoor activities and leisurely strolls. With nearby physicians offices such as Lakeview Internal Medicine PA and pharmacies like Walgreens, residents can easily access healthcare services. Additionally, the close proximity to AdventHealth Waterman hospital ensures peace of mind in case of medical emergencies. Overall, this part of Mount Dora is a well-rounded community offering convenience, entertainment, and healthcare resources for seniors looking to settle down in a welcoming environment.

Places of Worship

• St Patrick Catholic Church of Mt Dora (0.9 miles)
• First Baptist Church of Mount Dora (1.2 miles)
• First United Methodist Church (1.7 miles)
• First Church Kidz (5.7 miles)
• Grace Pointe Church (6.9 miles)
• Victory Church (8.2 miles)

Restaurants

• Jeremiah's (1.4 miles)
• WAVE Asian Bistro & Sushi (1.7 miles)
• The Frog And Monkey (1.8 miles)
• The Bavarian Haus (1.9 miles)
• McDonald's (2.8 miles)
• Five Guys Burgers & Fries (2.9 miles)
• China Wok (3.5 miles)

Parks

• Donnelly Park (1.8 miles)
• Trimble Park (2.8 miles)
• Eustis Lake Walk (6.3 miles)
• Trout Lake Nature (6.9 miles)
• Kelly Park (7.3 miles)
• Lake Idamere Park (8.2 miles)

Physicians

• Jack - Jack Cassell Cassell MD (1.9 miles)
• Lakeview Internal Medicine PA (3 miles)
• Dermatology Group PA (3.5 miles)
• Mid Florida Eye Center (3.6 miles)
• Keith C Charles (3.6 miles)
• Gregory J Panzo (3.6 miles)
• Adult Medicine of Lake County (4.3 miles)

Pharmacies

• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (5 miles)
• Lake Pharmacy (6.4 miles)
• Walgreens (6.7 miles)
• Winn-Dixie (6.7 miles)
• Winn-Dixie (7.2 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (5.6 miles)

Theaters

• Epic Theatres (3.7 miles)

Hospitals

• AdventHealth Waterman (6.2 miles)
• Florida Hospital Waterman (6.2 miles)

Transportation

• Orlando Country Airport (X04) (6.4 miles)