Hazel Cypen Tower

Pros

• The staff at Hazel Cypen Tower are friendly, competent, and always helpful, contributing to a welcoming environment for residents.
• Residents feel comfortable and happy, with many reporting that their loved ones have returned to a more positive personality since moving in.
• The facility boasts beautiful grounds that are serene and great for walking, creating an enjoyable atmosphere for residents and their families.
• Communication with family members is excellent, ensuring they are informed about any developments concerning their loved ones' care.
• The move-in process is smooth, making transitions easier for both residents and their families.
• Many residents enjoy the quality of meals provided, with some highlighting the freshness of the food available.
• There are numerous activities offered, including exercise classes and live music events, enhancing social engagement among residents.
• Families appreciate the overall cleanliness of the facility and the efforts made by housekeeping staff to maintain a pleasant living environment.

Cons

• The staff is often short-staffed at night and on weekends, leading to inadequate attention for residents who require more care.
• The administration communicates poorly with families, appearing secretive and duplicitous in their dealings.
• There were serious safety concerns when a resident fell due to the removal of essential guard rails from her hospital bed.
• Residents reported that the food served was consistently mediocre, overly salty, and lacked variety.
• The facility has been described as having zero activities for residents, contributing to a lack of engagement.
• Poor cleaning standards have been noted, leading to dissatisfaction with the overall cleanliness of the facility.
• There is a revolving door of employees, indicating potential issues with staff retention and stability.
• One review highlighted a loss of deposit money without any further communication from management after a negative experience.
• Concerns were raised about the quality of care regarding residents' needs being recognized and met in a timely manner.

Review

The experiences recounted by families regarding assisted living facilities, particularly Hazel Cypen Tower and the Miami Jewish Home and Hospital for the Aged, reveal a complex tapestry of satisfaction and dissatisfaction. Many reviewers emphasize the quality of care provided by the staff and their genuine kindness towards residents. For instance, one reviewer highlighted that their mother received excellent attention during her stay, particularly noting how pleasant interactions with the staff elevated her spirits. The atmosphere is described as friendly and supportive, contributing significantly to residents’ happiness, reinforcing feelings about making a wise choice in placing their loved ones in these communities.

However, not all sentiments are as positive. Several reviewers expressed concerns about staffing levels during evenings and weekends. In particular, one family pointed out that their elderly mother required more attention after 7 PM but felt neglected due to inadequate staffing at those times. This lack of attention raised alarms when it was noted that another resident provoked their mother; such situations emphasize a need for improved oversight from management to ensure residents' well-being at all hours. Additionally, instances involving falls and accidents—like an elderly woman who fell during her first night—highlight serious gaps in safety protocols that families found unacceptable.

Communication appears to be a recurring theme among reviews. While many express appreciation for good communication between staff and families concerning residents' needs or health updates, others report significant deficiencies in this area. One review specifically mentioned that despite having experienced issues with care delivery, there was inadequate follow-up from management regarding incidents involving their loved ones. Families are left feeling frustrated when important details are withheld or not promptly communicated.

Food quality also emerged as a contentious topic across several testimonials. Some reviews praised the meals provided while others criticized them vehemently as “mediocre” or even “terrible.” Instances of consistently bland food paired with monotonous menus highlight an area needing improvement within these facilities. Additionally, one reviewer noted they visited multiple times yet encountered repeated dishes on each occasion—a sentiment echoed by other visitors disenchanted by what they perceived as poor dining options.

The availability of activities for residents varied widely in feedback received from families as well. On one side of the spectrum were glowing accounts of engaging programming filled with exercise classes and live music performances designed to enrich the lives of elderly residents; however, contrasting reviews decried an apparent lack of meaningful activities leading to boredom among residents. These differing observations suggest inconsistency in program offering or perhaps disparities stemming from individual resident preferences or engagement levels.

Lastly, both facilities seem to share challenges associated with maintaining a clean environment amid reports ranging from poor housekeeping services to complaints about worn-down facility decor requiring attention. While some reviews indicate satisfaction regarding cleanliness and upkeep, others describe disappointing conditions leading families to question whether the premium prices charged reflect appropriate standards of care.

In conclusion, while numerous testimonials commend kindhearted staff members dedicated to providing quality care alongside serene settings conducive for elderly living—the overarching narrative reveals issues around staffing adequacy during off-peak hours, communication failures post-incidents affecting residents’ safety, inconsistent food quality along with insufficient activities available for stimulation—all warranting further attention for improvement by management teams striving towards excellence in elder care services.

This area of Miami, Florida is conveniently located near several pharmacies including CVS and Walgreens, making it easy to access necessary medications and healthcare supplies. In terms of dining options, there are upscale restaurants like Mandolin Aegean Bistro and Amara At Paraiso nearby, as well as more casual options such as Coyo Taco and Wynwood Brewing Company. For recreational activities, there are parks like Margaret Pace Park and Bayfront Park within a short distance. In terms of healthcare, the area is close to reputable hospitals like Jackson Memorial Hospital and Mount Sinai Medical Center. Transportation options are also easily accessible with the Earlington Heights Metrorail Station nearby. Overall, this area offers a variety of amenities that would be beneficial for senior living.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)
• Winn-Dixie (2.9 miles)
• CVS Pharmacy (3.2 miles)

Restaurants

• Mandolin Aegean Bistro (0.5 miles)
• Amara At Paraiso (1.2 miles)
• Coyo Taco (1.6 miles)
• Wynwood Art Walk (1.7 miles)
• Wynwood Brewing Company (1.7 miles)
• Joia Beach (2.6 miles)
• The Deck at Island Gardens (2.8 miles)

Parks

• Margaret Pace Park (2.1 miles)
• Bayfront Park (3.6 miles)
• Babcock Park (4.9 miles)
• South Pointe Park (5.3 miles)
• North Shore Open Space Park (5.4 miles)

Hospitals

• Jackson Memorial Hospital (2.5 miles)
• Veterans Administration Hospital Miami (2.6 miles)
• University Of Miami Hospital (2.8 miles)
• Mount Sinai Medical Center (3.3 miles)

Transportation

• Earlington Heights Metrorail Station (2.5 miles)
• Brightline Miami (3 miles)
• Brightline MiamiCentral (3 miles)
• MDT Metrorail - Government Center Station (3.2 miles)
• Bus Station (4.4 miles)
• Tri-Rail Metrorail Transfer (4.5 miles)
• Miami Airport Tri-Rail Station (4.5 miles)

Physicians

• University Of Miami Doctors Office (2.8 miles)

Places of Worship

• Gesu Catholic Church (3.2 miles)

Cafes

• Casa Tua Cucina (3.8 miles)
• Starbucks (4.2 miles)
• La Estacion Cafe (4.3 miles)
• Nauti Grind Cafe (4.4 miles)
• Starbucks (4.6 miles)