3809 Capper Road, Jacksonville, FL 32218
For more information about senior living options: (844) 490-3973
Sunrise is praised for its amazing staff, clean apartments, and excellent food for residents. Management is highly communicative and responsive to families' needs. The nursing and care staff are competent, helpful, and go above and beyond to support residents. The facility is consistently clean and attractively decorated, with resident rooms offering views. Care managers treat residents like family and promptly handle a variety of needs. Sunrise offers a dedicated memory care floor with specialized dementia care. The regional director is attentive, professional, and open to listening and implementing improvements. The activities director is top notch and keeps residents engaged with meaningful activities.
They had no idea how to handle hospice and kept sending their father to the hospital. They would not allow the hospice caretakers into the facility, only the hospice nurse. The peaceful end they envisioned did not happen until the patient was moved to hospital hospice. The front desk staff answered the phone in a rude and belittling manner. The person at the front desk was rude and unprofessional. There were persistent communication problems at many levels and in many directions. They brought concerns to management during the covid period, but nothing seemed to change. The facility does not know what they are doing.Sunrise in Jacksonville emerges in these reviews as a facility many families regard as a strong option for assisted living and memory care, with several consistently praised strengths. Across multiple testimonials, residents and families describe well-maintained, clean environments, attractive interiors, and apartments that feel home-like rather than institutional. The building's daily life is framed by attentive staff, a welcoming atmosphere, and careful attention to residents' physical needs, from well-prepared meals to help with personal care. Several reviewers highlight that management is communicative and responsive, which helps families feel connected even when they aren't on site.
A large portion of the feedback focuses on the human touch that Sunrise provides. Families repeatedly mention staff who treat residents with respect, kindness, and genuine care. Specific caregivers are named with gratitude - Penny for her guidance and advocacy, and Donna and Heather for consistently encouraging participation in activities. The memory care team also earns high marks in many accounts, with caregivers described as thoughtful, patient, and engaged in meaningful daily activities. The care managers are commended for handling various needs with attention to detail, including small but important tasks like helping with a resident's increasingly complex routines or resetting a Bluetooth hearing aid remote. The result, for many families, is a sense that their loved ones are known and valued, not just cared for in a generic way.
Several reviews emphasize Sunrise's positive impact on important life moments. For some residents, Sunrise has felt life-changing, serving as a crucial support system when family members' caregiving demands become unsustainable. The facility's food program earns particular praise in multiple accounts, with some reviewers noting chef-prepared meals and choices beyond a single standard option. Activities are described as engaging and meaningful, with the activities director singled out as top-notch for keeping seniors busy and socially connected. The overall tone from long-term residents is one of belonging - rooms with views, regular updates for families, and a community that feels like a large, supportive extended family.
Yet the collection of stories would be incomplete without acknowledging significant concerns raised by a subset of reviewers. One particularly troubling account describes difficulties with hospice care within the memory care setting - claims that hospice caretakers were not allowed inside the facility and that hospital transfers were frequent, undermining the end-of-life goals families had hoped to achieve. In this narrative, the facility's approach to hospice care and hospitalizing residents is described as a failure to align with what families expect during end-of-life moments. This negative experience stands in sharp contrast to the more positive, everyday caregiving stories and serves as a warning that hospice interactions within this facility have, for some, been a critical weakness.
There are also recurring notes about less favorable interactions with staff at the front lines. A handful of reviewers describe rude or unprofessional behavior from the front desk or phone staff, reporting frustration with long wait times or unhelpful responses when trying to arrange transportation or orientation for a loved one. These comments emphasize that first impressions matter and that consistent, respectful communication is essential to reassure families who are already navigating difficult decisions. While these experiences are not universal, they are persistent enough to merit attention from leadership and prospective families alike.
Despite the negative anecdotes, several reviews highlight a strong path of improvement and accountability within the Sunrise community. One reviewer who left the facility after a challenging period noted that a regional director demonstrated attentiveness, professionalism, and a sincere willingness to listen to concerns. They described changes to staff and procedures as significant, indicating that Sunrise acknowledged past missteps and began implementing reforms. The message these reviewers convey is one of cautious optimism: while problems occurred, leadership appears to be responsive, and caregivers who remain are described as loving and mission-driven.
For anyone evaluating Sunrise, the overarching takeaway is nuanced but hopeful. Families are encouraged to ask pointed questions, document concerns, and hold staff accountable as part of the decision-making process. The consensus threads together a few constants: Sunrise can offer a warm, well-kept environment with high-quality care, attentive memory care options, and dedicated staff who treat residents like family. At the same time, potential residents and their families should be mindful of reported issues around hospice handling, front-desk communication, and the need to observe how effectively management implements and sustains improvements over time. In other words, Sunrise shows great promise for many families, especially those seeking a place with a strong care culture and a memory care focus, but due diligence and ongoing communication are essential to ensure it aligns with each loved one's goals and preferences.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Jacksonville International (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Laurel Oaks is an Assisted Living Facility (ALF) located in Jacksonville, FL. We offer a range of care services, including board and care home options as well as specialized memory care for individuals with dementia or mild cognitive impairment.
Our community provides a comfortable and welcoming environment for our residents, with amenities such as a dining room where residents can enjoy delicious meals prepared by our staff. Our accommodations are fully furnished, ensuring that residents feel at home from the moment they move in. We also have outdoor spaces and gardens where residents can relax and enjoy the fresh air.
At Laurel Oaks, we understand the importance of maintaining cleanliness and hygiene, which is why we provide housekeeping services to ensure that our community is always tidy and well-maintained. Additionally, we offer move-in coordination assistance to make the transition into our facility as smooth as possible for new residents.
We prioritize the health and wellbeing of our residents by offering various care services. Our staff is trained to provide assistance with activities of daily living, bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that all medical needs are met. For those with specific dietary requirements or restrictions, we offer special dietary options to accommodate their needs.
Furthermore, we provide medication management to ensure that medications are taken correctly and on time. Our mental wellness program focuses on promoting emotional wellbeing and engagement among our residents. We also offer transportation arrangements for medical appointments or doctor visits.
At Laurel Oaks, we understand the importance of socialization and engagement in promoting a fulfilling lifestyle for our residents. That's why we provide scheduled daily activities to keep them active and entertained within our community.
In terms of location convenience, there are several cafes, pharmacies, physicians' offices, restaurants, transportation options nearby. Additionally, places of worship are also easily accessible.
We strive to create a caring and supportive environment at Laurel Oaks Assisted Living Facility in Jacksonville, FL - a place where our residents can feel safe, comfortable, and well taken care of.
This area of Jacksonville, Florida is a convenient and bustling location with various amenities within close proximity. There are multiple pharmacies, restaurants offering a variety of dining options, physicians' offices for medical care, places of worship for spiritual fulfillment, transportation services including an airport nearby, cafes for socializing or enjoying coffee, and hospitals for healthcare needs. Additionally, there are parks where one can enjoy the outdoors. The area offers a good balance of essentials and recreational options for senior living.
Laurel Oaks - ALF is located at 3809 Capper Road, Jacksonville, FL 32218 in Duval County, Florida
Laurel Oaks - ALF employs a comprehensive approach to memory care, acknowledging the multifaceted needs of residents with dementia or Alzheimer's disease. Assistance with dressing and bathing promotes personal dignity while ensuring safety, which is particularly vital for those experiencing cognitive decline. Medication management safeguards adherence to prescribed treatments, while meal preparation and service provide nutritious options tailored to individual dietary needs, fostering physical health. Transportation arrangements facilitate access to medical appointments, enhancing continuity of care through effective coordination with healthcare providers. Support with activities of daily living empowers residents to maintain their independence amidst challenges posed by mild cognitive impairment. Furthermore, 24-hour supervision ensures safety and reassurance, complemented by specialized memory care programming that engages residents cognitively and socially. The mental wellness program addresses emotional needs, creating a holistic environment conducive to well-being and stability throughout various stages of dementia progression.
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