3809 Capper Road, Jacksonville, FL 32218
For more information about senior living options: (844) 490-3973
Sunrise is described as the best kept secret for assisted living in Jacksonville. The staff are great, the apartments are clean, the meals are excellent, and management is highly communicative. The facility is always clean and attractively decorated, and residents love their rooms with pond views. Sunrise staff are amazing and go above and beyond, with several caregivers named for exceptional care. Sunrise is life-saving for families, described as lovely with a caring heart. The facility is recommended for dementia care with a dedicated memory care floor, and care is thoughtful and professional.
The reviewer claims the facility mishandled hospice care, repeatedly sent their father to the hospital, and denied access to hospice caretakers, preventing a peaceful end. They urge others to stay away from Sunrise. The front desk staff are described as rude and unprofessional. They note ongoing communication problems and management changes since their departure. They report that online orders do not disclose unavailability until the last minute, leading to disappointment. They describe poor care with frequent excuses rather than addressing issues. Director Nikkie is labeled horrible, rude to patients and staff, and unprofessional. They warn of potential safety and care concerns, including falls and unsanitary conditions, suggesting staff may not be attentive to residents.Laurel Oaks is best suited for seniors who want a clean, well-kept environment with solid day-to-day care, engaging programming, and clear access to nursing support. Families that prize a pleasant, home-like setting - with well-maintained apartments, attractive common areas, and reliable meal service - will find Laurel Oaks appealing. The strongest cases come from residents and families who value attentiveness from care managers, cooperative front-line staff, and a memory-care option that provides dedicated space for cognition-challenged residents. This community fits those seeking a practical, livable home rather than a rarefied, clinical atmosphere.
Those with particular needs should consider alternatives. If a family cannot tolerate even occasional lapses in communication or inconsistent follow-through from front-desk staff, other options may be preferable. Several reviews flag issues around courtesy and information delivery, which can complicate updates during transitions or health changes. Likewise, for families confronting complex medical trajectories - where hospice coordination and adherence to end-of-life preferences matter deeply - the ability to partner smoothly with the facility's team is nonnegotiable. In short, Laurel Oaks rewards diligence and engagement, but it may not satisfy every expectation for operational flawless execution.
The strongest positives center on cleanliness, pleasant decor, and a sense of hospitality uplifted by attentive care staff. Residents report comfortable rooms with views, dependable housekeeping, and a dining program that delivers solid meals. Nursing staff are described as competent and helpful, and management, when responsive, communicates well. The existence of a dedicated memory-care pathway is a meaningful asset for families navigating dementia or cognitive decline, providing a focused environment with specialized programming. Taken together, these strengths translate into reliable daily life, meaningful activities, and a reassuring level of oversight.
Yet the darker notes in the feedback cannot be ignored. Some reviews describe rude or unhelpful interactions with phone staff and front-desk personnel, raising concerns about consistency of communication and the ease of getting timely updates. A few families recount troubling experiences related to hospice support and end-of-life care, highlighting gaps in protocol or coordination that can have profound consequences for residents and families already under stress. Additional concerns touch on occasional miscommunications about services or expectations, as well as a few impressions that the facility's atmosphere can feel transactional rather than genuinely caring. These are real-to-life caveats that affect confidence when choosing a long-term home.
From a decision-making standpoint, the key is alignment between what Laurel Oaks delivers on a practical, everyday basis and the family's most important priorities. For families prioritizing daily livability - cleanliness, good meals, accessible nursing care, and a memory-care option - the positives can substantially offset the concerns about communication hiccups or episodic administrative friction. The odds of a satisfying experience rise when tours confirm consistent, respectful interactions from all staff levels, and when care plans are transparent, repeatedly updated, and shared with family members in a timely fashion. This is not a facility that guarantees perfection; it is a community where solid daily care competes with occasional governance gaps.
Concrete next steps should always accompany the decision process. During visits, probe staffing ratios across shifts and the continuity of caregivers, especially for memory care and for residents with higher medical needs. Review the facility's hospice policies, including how outside hospice providers are integrated and how end-of-life preferences are documented and honored. Request recent care-transition notes and a sample care plan to see how updates are communicated. Speak with multiple residents or families about responsiveness, and ask for recent examples of problem resolution. Finally, compare Laurel Oaks against nearby options with reputations for steadier administrative coordination and stronger upfront transparency, ensuring the chosen path matches the family's tolerance for risk and their expectations for daily living.
In practical terms, Laurel Oaks serves best those who want a straightforward, emotionally supportive environment with clean spaces, dependable nursing presence, and a robust memory-care option. It is less well-suited for families whose top priority is flawless, universal administrative responsiveness or who require highly disciplined end-of-life coordination without exception. For those who choose Laurel Oaks, approach the process with a detailed, written list of questions, insist on verifiable references, and insist on concrete commitments about communication and care planning. The right fit will feel like a reliable, comfortable home; the wrong fit will reveal itself quickly through inconsistent updates and mismatched expectations.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Jacksonville International (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Laurel Oaks is an Assisted Living Facility (ALF) located in Jacksonville, FL. We offer a range of care services, including board and care home options as well as specialized memory care for individuals with dementia or mild cognitive impairment.
Our community provides a comfortable and welcoming environment for our residents, with amenities such as a dining room where residents can enjoy delicious meals prepared by our staff. Our accommodations are fully furnished, ensuring that residents feel at home from the moment they move in. We also have outdoor spaces and gardens where residents can relax and enjoy the fresh air.
At Laurel Oaks, we understand the importance of maintaining cleanliness and hygiene, which is why we provide housekeeping services to ensure that our community is always tidy and well-maintained. Additionally, we offer move-in coordination assistance to make the transition into our facility as smooth as possible for new residents.
We prioritize the health and wellbeing of our residents by offering various care services. Our staff is trained to provide assistance with activities of daily living, bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that all medical needs are met. For those with specific dietary requirements or restrictions, we offer special dietary options to accommodate their needs.
Furthermore, we provide medication management to ensure that medications are taken correctly and on time. Our mental wellness program focuses on promoting emotional wellbeing and engagement among our residents. We also offer transportation arrangements for medical appointments or doctor visits.
At Laurel Oaks, we understand the importance of socialization and engagement in promoting a fulfilling lifestyle for our residents. That's why we provide scheduled daily activities to keep them active and entertained within our community.
In terms of location convenience, there are several cafes, pharmacies, physicians' offices, restaurants, transportation options nearby. Additionally, places of worship are also easily accessible.
We strive to create a caring and supportive environment at Laurel Oaks Assisted Living Facility in Jacksonville, FL - a place where our residents can feel safe, comfortable, and well taken care of.
This area of Jacksonville, Florida is a convenient and bustling location with various amenities within close proximity. There are multiple pharmacies, restaurants offering a variety of dining options, physicians' offices for medical care, places of worship for spiritual fulfillment, transportation services including an airport nearby, cafes for socializing or enjoying coffee, and hospitals for healthcare needs. Additionally, there are parks where one can enjoy the outdoors. The area offers a good balance of essentials and recreational options for senior living.
Laurel Oaks - ALF is located at 3809 Capper Road, Jacksonville, FL 32218 in Duval County, Florida
Laurel Oaks - ALF employs a comprehensive approach to memory care, acknowledging the multifaceted needs of residents with dementia or Alzheimer's disease. Assistance with dressing and bathing promotes personal dignity while ensuring safety, which is particularly vital for those experiencing cognitive decline. Medication management safeguards adherence to prescribed treatments, while meal preparation and service provide nutritious options tailored to individual dietary needs, fostering physical health. Transportation arrangements facilitate access to medical appointments, enhancing continuity of care through effective coordination with healthcare providers. Support with activities of daily living empowers residents to maintain their independence amidst challenges posed by mild cognitive impairment. Furthermore, 24-hour supervision ensures safety and reassurance, complemented by specialized memory care programming that engages residents cognitively and socially. The mental wellness program addresses emotional needs, creating a holistic environment conducive to well-being and stability throughout various stages of dementia progression.
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