Northside Home

Pros

• The facility is described as very clean with no bugs.
• The staff are described as sincere and like family.
• Residents are very well treated there.
• The owner and staff create a friendly, clean, and pleasant environment.
• It is described as the best place to send relatives.
• The environment is loving and caring.

Cons

• The facility is infested with bedbugs and has been for eight months to a year.
• They treat the residents horribly.
• The employees steal from the residents.
• Residents are fed a sandwich with no condiments and only a half can of soup each night.
• This place needs to be shut down.
• It is the worst facility the reviewer has ever seen.

Review

There are a range of strong opinions about this Jacksonville-area facility, with some reviewers painting a picture of a warm, family-like environment and others raising alarm bells about safety, cleanliness, and treatment. The contrasts are striking, and they sit side by side in the testimonies shared by people connected to the place. On one end of the spectrum, several voices describe a nurturing, community-centered atmosphere where staff members feel like family and where residents are treated with care. On the other end, a single, vehement critique characterizes the place as infested, poorly run, and unsafe, alleging long-running pest problems and questionable conduct by employees.

One reviewer's account reads almost like a cautionary tale, detailing what they describe as a total lack of Star ratings they would entertain. They claim bedbugs have plagued the facility for as long as eight months to a year, a situation they describe as ongoing and unacceptable. The same voice alleges severe mistreatment by staff and goes so far as to accuse employees of stealing from residents. Perhaps most shocking to this reviewer is a report about meals, described as a sandwich with no condiments and a half a can of soup every night. In this telling, the facility is presented as something that should be shut down, a place where residents' safety and dignity are at serious risk.

In stark contrast to that punitive portrait, another long-term resident offers a glowing narrative. They state they have lived there since October 31, 2019, and describe the place as "a very good place to live if you need help." They emphasize that the staff genuinely helps residents and that the environment feels like a big, caring family. This account stresses the absence of pests and the overall cleanliness, insisting that there are no bugs, bed or otherwise, and that the facility is well maintained and tidy. The sentiment expressed is one of gratitude and affection for the community, a place that provides meaningful support and stability.

Related praise echoes the sentiment of warmth and reliability. A separate voice asserts that there isn't a single complaint to be found, arguing that the residents' needs are met and that their loved ones are well cared for. The reviewer's confidence is clear in their recommendation, underscoring a belief that the facility lives up to its promises and delivers consistently positive outcomes for families seeking help for their relatives.

Another set of remarks shares a strong endorsement, highlighting a great overall experience and encouraging others to consider the place without hesitation. The writer attributes this to the owner and staff, who are described as adept at creating a friendly, clean, and pleasant environment. The tone here is upbeat and confident, suggesting that the leadership and the day-to-day operation contribute significantly to a positive atmosphere that residents and families appreciate.

The most emphatic positive review centers on the facility as "the best place to send your relatives." The description paints a loving and caring environment, with a super clean facility that reflects well on the attention given to residents' comfort and safety. The proprietor and staff are portrayed as kind and pleasant, and the reviewer even urges others not to take their word for it alone but to visit and see for themselves. The claim about being the best in Jacksonville on rates adds a practical edge to the praise, appealing to families looking for affordable, high-quality care.

Taken together, these testimonies reveal a facility that can inspire both deep gratitude and serious concern depending on who you ask and when. The negative account emphasizes pest problems, alleged mistreatment, and questionable food quality, painting a scenario that would rightly alarm families seeking safe, respectful care. The positive accounts, by contrast, stress cleanliness, familial warmth, attentive staff, and strong value, presenting a picture of a place many see as supportive and trustworthy. The divergence in experiences suggests that outcomes may vary by unit, caregiver, or individual circumstance, and it underscores the importance for prospective residents and families to visit in person, ask detailed questions, and observe day-to-day operations closely before making a decision.

This part of Jacksonville, Florida, offers a convenient and diverse range of amenities for senior living. With multiple pharmacies and healthcare providers in close proximity, accessing medical care and medications is easily accessible. There are also various dining options nearby, including familiar chains like McDonald's and Waffle House, as well as local favorites such as Larry's Giant Subs. For spiritual nourishment, several places of worship are within driving distance, providing a sense of community and support. In terms of recreation, there are parks like Riverfront Park and Adams Park for outdoor activities. Additionally, the Jacksonville International Airport is nearby for easy travel opportunities. Overall, this area provides a balance of essential services, dining options, spiritual support, and recreational activities for seniors looking to make it their home.

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (2.1 miles)
• Duval Pharmacy (2.2 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)
• Walgreens (4.4 miles)
• Winn-Dixie (5.3 miles)

Physicians

• Baptist Primary Care (2.2 miles)
• Family Care Partners (2.4 miles)
• Baptist Primary Care (2.8 miles)
• Coastal Spine and Pain (3.1 miles)
• Oceanway Medical Center (4.2 miles)
• Cardinal Health (4.3 miles)
• Jax Vision Care (5.8 miles)

Restaurants

• My Season Chicken and Ribs (2.3 miles)
• Waffle House (2.9 miles)
• Larry's Giant Subs (3 miles)
• McDonald's (3.1 miles)
• Wendy's (3.1 miles)
• Wendy's (3.3 miles)
• Strings Sports Brewery (4.8 miles)

Places of Worship

• Faith Baptist Church (3.2 miles)
• Allen Chapel Ame Church (5.6 miles)
• Riverside United Church of Christ (6.5 miles)
• St Patricks Catholic Church (6.7 miles)
• West Jacksonville Baptist Church (7.5 miles)
• Church of Jesus Christ of Latter Day Saints (7.8 miles)

Hospitals

• UF Health of Jacksonville (4.5 miles)
• UF Health Jacksonville Towers (4.6 miles)
• Childrens Medical Services (5.2 miles)
• Ascension St Vincent's Riverside (6.9 miles)

Transportation

• Concourse C (5.8 miles)
• Jacksonville Aviation Authority (5.8 miles)
• Jacksonville International Airport (JAX) (5.9 miles)
• Concourse A (6 miles)
• Signature Flight Support (6.3 miles)

Cafes

• Starbucks (5.9 miles)
• Starbucks (6.1 miles)
• Starbucks (6.5 miles)
• European Street Cafe (6.7 miles)
• European Street Cafe (7.2 miles)
• Southern Grounds (7.4 miles)
• Casbah Cafe (7.7 miles)

Parks

• Riverfront Park (7.3 miles)
• Adams Park (7.4 miles)