Brown's Boarding Home

Pros

• The staff at Puppy Playhouse are loving and treat the dogs as their own.
• Dogs are excited to see the staff and look forward to visits.
• Owners feel confident and worry-free leaving their dogs in the facility's care.
• Grooming services are professional, timely, and high quality.
• The facility is consistently clean, welcoming, and well-run.
• The staff provide clear updates and reports on each dog's day.
• Clients describe the staff as true animal lovers who genuinely care for the pets.
• Dogs form strong bonds with the staff and settle in quickly.
• The place is highly recommended as a trusted option for daycare and boarding.
• Many dogs leave tired in a good way, indicating they had a fun and active day.

Cons

• They found the establishment's breed policy - not allowing all dog breeds - disheartening.
• They were inconvenienced by a call about worms, even though the vet reportedly said there was no issue.

Review

Puppy Playhouse stands out in the hearts of the families who bring their dogs there. The chorus of voices is loud with love, admiration, and deep respect for the facility and every team member who makes it tick. For many, their dogs have faced health challenges and become the reason they've become even more protective and devoted - yet after surgeries, health scares, and long road to recovery, these dogs have found a safe, healthy, and joyful place to stay, play, and recover. The common thread is trust: people feel their dogs are in the best possible hands, and the staff feel like family in return. Names repeatedly cited for going above and beyond include Jason, Kim, Drew, Lexi, Taylor, and Phoenix, who embody the care and culture that makes this place feel like a second home.

The day-to-day experience at Puppy Playhouse is described as a lifeline for busy families. The staff routinely provide updates, call promptly with any concerns, and offer thoughtful guidance about daycare and boarding. One dog owner says the staff "love and care for my girl multiple days of the week so I can work & she can enjoy everything this facility has to offer & I have ZERO worries." Another echoes the sentiment with a bold endorsement: "BEST PLACE for your doggy hands down," noting that after trying many other play places, nothing compares to the attention and care their pet receives at Puppy Playhouse. The consistency is clear - their dogs arrive excited to see friends, and owners leave with confidence that their dogs are happy, safe, and well cared for.

The heart of the place shines through repeated testimonials about the staff's genuine affection for the dogs. People report that the dogs are always happy and tired in a good way when picked up, and that the staff know the dogs by name, greet them warmly, and treat them like family. One dog, a 9-year-old who began as a grumpy traveler to daycare, found "the happiness and social spark return," with owners noting that the dog now can't wait to get out of the car to see her friends. This blend of warmth, professional care, and reliable communication - alongside "great reports on how daycare or boarding went" - creates a sense of ease and trust that resonates with every owner.

The community around Puppy Playhouse includes a broad cross-section of dogs and owners who share stories of noticeable joy and positive changes. Some dogs have developed stronger social confidence, others have simply found a reliable routine that fits their energy and needs. Dogs sprint to the door on arrival, or look forward to the familiar faces of the staff once they arrive. One owner emphasizes the experience of boarding as a true relief: a trustworthy place where vacation plans can be made with peace of mind knowing Penny is safe. Another dog, a husky, enjoyed a week of care where the staff's enthusiasm and attentiveness made the stay feel like a comfortable, welcoming home away from home.

Grooming and additional services also figure prominently in the praise. Several reviews mention positive grooming experiences that are both timely and meticulous, with owners appreciating how well their dogs are treated and how happy they look afterward. A particular note highlights how the team listened to instructions and delivered exactly what was asked, with one owner saying they've spent the same money elsewhere and were disappointed, but found "NOT THIS TIME so happy the money I spent got me what I expected for ONCE." The grooming and daycare together create a comprehensive care ecosystem that keeps dogs looking and feeling their best.

Even when a review includes a caveat or a moment of correction, the overall tone remains one of trust and commitment to animal welfare. For instance, a reviewer mentioned an instance where their dog was considered to have worms during a call to the vet, but noted that the team's actions were about keeping all animals healthy. The message across the board is clear: the staff's priority is the health and safety of every animal, and they communicate openly with owners to navigate any health concerns or updates. Another note mentions a relocation for the facility - no longer in the exact same picture as before but still in the same parking lot at a new location that is described as awesome, underscoring the staff's resilience and continued commitment to quality.

Across the board, families describe Puppy Playhouse as a place where their dogs are treated like royalty, where staff are friendly, patient, and deeply caring, and where the dogs themselves show unmistakable affection and trust. The recurring sentiment is that the staff are not just employees but trusted caretakers who understand each dog's personality and needs, who keep owners informed, and who create a supportive, loving environment for dogs to thrive. For anyone seeking daycare, boarding, or grooming, these testimonials point to a single conclusion: Puppy Playhouse is a sanctuary where dogs are loved, watched, and cherished every single day.

This part of Jacksonville, Florida offers a variety of amenities and services that may be appealing for seniors looking to relocate to the area. With a selection of well-known restaurants such as Waffle House, McDonald's, and Chick-Fil-A nearby, there are plenty of dining options available. Pharmacies like Walgreens and CVS Pharmacy are conveniently located for easy access to medications and healthcare supplies. In terms of healthcare, there are several physicians' offices and medical centers in close proximity, including Jacksonville Heights Clinic and Avecina Medical. Places of worship such as Westside Family Worship Center and West Jacksonville Baptist Church provide opportunities for spiritual enrichment. Additionally, recreational opportunities can be found at nearby parks like Cortez Park and Adams Park. Overall, this part of Jacksonville offers a mix of conveniences and services that may cater to the needs of seniors looking to settle in the area.

Restaurants

• Waffle House (0.6 miles)
• McDonald's (1.1 miles)
• Culver's (3.1 miles)
• Whataburger (3.8 miles)
• Five Guys Burgers & Fries (4 miles)
• Chick-Fil-A (4.1 miles)
• Gators Dockside Oak Leaf (4.2 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.3 miles)
• Winn-Dixie (3.3 miles)
• Walgreens (3.5 miles)
• Walgreens (3.5 miles)
• Winn-Dixie (3.5 miles)

Physicians

• Jacksonville Heights Clinic (1 miles)
• Avecina Medical (4 miles)
• First Coast Primary Care (4.3 miles)
• Akumin (5.2 miles)
• Global Family Care (5.2 miles)
• Dermatology & Laser Center (5.8 miles)
• Hanif, Zainab Palms Medical Group Orange Park (5.9 miles)

Places of Worship

• Westside Family Worship Center (2 miles)
• West Jacksonville Baptist Church (5.2 miles)
• Riverside United Church of Christ (7.1 miles)

Cafes

• Starbucks (4.2 miles)
• Metro Diner (4.7 miles)
• Panera Bread (4.8 miles)
• Starbucks (5 miles)
• Casbah Cafe (6.1 miles)
• Starbucks (6.6 miles)
• Panera Bread (6.7 miles)

Theaters

• AMC Orange Park 24 (4.9 miles)

Parks

• Cortez Park (5.2 miles)
• Adams Park (6.3 miles)
• Clarke House Park (6.6 miles)

Transportation

• Flightstar Aircraft Services (5.8 miles)

Hospitals

• Ascension St Vincent's Riverside (7.3 miles)