Highland Place

Pros

• The staff at Highland Place is consistently described as friendly, welcoming, and accommodating by both residents and families.
• Visitors found the facility to be clean, well-kept, and reminiscent of a five-star hotel experience.
• Many reviewers praised the excellent communication from staff members regarding their loved ones' care and well-being.
• Residents appreciate the variety of activities available at Highland Place, contributing to a family-oriented atmosphere.
• Tour experiences were reported as positive, with potential residents feeling comfortable and welcomed during their visits.
• Families noted that their loved ones enjoyed meals at the facility and experienced improved eating habits due to attentive staff checking in on them.
• The transition process for new residents was described as seamless and supportive by family members who recently placed their loved ones in the community.

Cons

• The room had a broken fan for over a year, causing the space to be damp.
• There are no cameras at the facility, raising concerns about safety and due diligence.
• Fecal remnants and urine were frequently found on the toilet seat and bowl, indicating inadequate cleaning.
• A resident was found with no access to water, leading to dehydration due to poor monitoring.
• Clothes belonging to other residents were found on one patient, along with missing personal items and no reimbursement from management.
• The community offers poor diet options for residents.
• Although described as beautiful, the lack of Medicaid and Medicare acceptance limits accessibility for some potential residents.
• The facility had limited outdoor spaces and amenities, resembling more of a hotel than a welcoming community.
• Staff turnover issues were noted, impacting care quality and familiarity for residents.
• Smaller room sizes may not meet the needs of all residents looking for larger accommodations.

Review

Highland Place Assisted Living Community presents a mixed bag of opinions and experiences from families who have entrusted their loved ones to this facility. While many reviews highlight the friendly and accommodating staff, highlighting a sense of community and warmth, others reveal concerning issues related to care quality and facility maintenance that prospective residents should consider.

Many families praised the staff for their warm demeanor and helpfulness during the transition process. Reviews mentioned how staff members—from directors to nurses—were not only welcoming but also attentive to the needs of the residents. One reviewer commended April, a staff member, for her exceptional support in arranging a last-minute placement, underscoring the dedication shown by some employees during stressful times for families. The positive interactions experienced during tours were consistent across multiple accounts, with potential residents appreciating how informative and pleasant tour guides were.

However, contrasting these accolades are significant reports of unsatisfactory living conditions and care standards within Highland Place. One family expressed deep concerns about maintenance issues that had persisted for over a year; specifically mentioning a broken fan in the bathroom leading to damp conditions in their loved one's room. Such neglect contributed to an uncomfortable living environment, raising alarms about overall upkeep at the facility. This was echoed in other reviews where cleanliness was questionable, as one visitor found fecal remnants on their mother’s toilet seat that had not been cleaned prior to their visit.

Compounding these cleanliness issues were alarming reports regarding resident hydration and wellness. A particularly troubling situation detailed how one resident had no access to water upon arrival, which resulted in dehydration—a glaring oversight if regular checks were being conducted as promised by management. Similar sentiments surfaced when it came to clothing misappropriations; items belonging to other residents often ended up in the rooms of family members’ loved ones without explanation or reimbursement from management despite repeated complaints.

The consistency of poor dietary offerings also raised eyebrows among reviewers—some described inadequate meal options while others noted discrepancies between scheduled meal services and what was actually provided. While some reviews mentioned positive dining experiences with well-cooked meals served at appropriate times throughout the day, others expressed disappointment with lackluster food choices available consistently at the community.

Despite existing challenges pointed out by various reviewers, some visitors found merit in Highland Place’s physical facilities themselves. Several accounts depicted well-maintained interiors that resembled luxurious hotel amenities rather than traditional assisted living settings—with clean rooms equipped with private bathrooms showcasing thoughtful design features such as built-in disability accommodations. Many enjoyed participating in activities provided within this smaller community setup; however, some noted that fewer amenities compared with larger facilities limited additional recreational opportunities for residents.

In conclusion, potential residents and their families should approach Highland Place with caution based on these contrasting perspectives shared by those who have experienced life there. It is vital to weigh both commendations regarding friendly staff interaction against serious criticisms related to hygiene standards, infrastructure maintenance failures, insufficient nutrition services, and overall transparency from management about resident care practices before making placements within this community.

This part of Inverness, Florida offers a convenient and accessible range of healthcare services, including urology, chest and lung specialists, oncology, ophthalmology, pain management, cardiology, and general medical care. Pharmacies like CVS and Walgreens are also close by for medication needs. Additionally, there are various dining options such as Wendy's and Checkers within walking distance. Places of worship like St Margaret's Episcopal Church and Our Lady-Fatima Catholic Church provide spiritual support for residents. For recreation, there are parks like Liberty Park and Wallace Brooks Park nearby. The area also has reliable transportation options with a U-Haul dealer within 1.2 miles. Overall, this part of Inverness offers a combination of essential services and amenities that cater to the needs of seniors looking for a convenient and comfortable living environment.

Physicians

• Advanced Urology Specialist (0 miles)
• Citrus Chest & Lung Specialist PA (0.1 miles)
• Citrus Hematology & Oncology (0.1 miles)
• West Coast Eye Institute (0.1 miles)
• Comprehensive Pain Management (0.1 miles)
• Citrus-Ocala Heart Institute (0.3 miles)
• Citrus Medical Associates (0.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.5 miles)
• Custommeds Pharmacy (0.5 miles)
• Snyder Center Pain Pharmcology (0.5 miles)
• Winn-Dixie (0.6 miles)
• B&W Rexall Drugs (0.6 miles)
• Winn-Dixie (0.6 miles)

Restaurants

• Checkers (0.3 miles)
• Wendy's (0.3 miles)
• MC Wine bar (0.5 miles)
• McDonald's (0.7 miles)
• Applebee's (0.9 miles)
• Brooklyn Deli Too (2.7 miles)
• McDonald's (3.4 miles)

Places of Worship

• St Margaret's Episcopal Church (0.5 miles)
• Our Lady-Fatima Catholic Church (1 miles)
• Citrus Vineyard Community Church (1.2 miles)
• Tree of Life Lutheran Church (3.2 miles)
• Hernazsm Prayer/News (4.7 miles)
• Calvary Church (4.9 miles)
• Mark Romine Ministries (8.1 miles)

Cafes

• Panera Bread (0.5 miles)
• Internet Cafe (0.6 miles)
• Robin's Country Kitchen (5.3 miles)
• Cattle Dog Coffee Roasters (7.8 miles)
• New England Pastry & Cafe (9.9 miles)

Parks

• Liberty Park (0.7 miles)
• Wallace Brooks Park (0.8 miles)
• Whispering Pines Park (1 miles)
• Rockwood Park (7.7 miles)

Hospitals

• Conservancy Of Southwest FL (0.8 miles)
• Lecanto Surgery Center (9 miles)
• Pet Services of Florida (10 miles)

Transportation

• U-Haul Neighborhood Dealer (1.2 miles)