The Reserve at Citrus

Pros

• The staff at The Reserve at Citrus is consistently described as caring, friendly, and professional, creating a welcoming environment for residents.
• Residents enjoy nutritious, well-prepared meals that are attractively served and contribute to a positive dining experience.
• The facility is noted for its cleanliness and modern renovations, enhancing the overall aesthetic appeal and comfort of the living spaces.
• Many families express satisfaction with the attentive care provided to their loved ones, highlighting the staff's commitment to treating residents with dignity and respect.
• Various engaging activities are available for residents, promoting an active and enjoyable lifestyle within the community.
• Families appreciate the quick response of staff during difficult times, providing comfort and support when needed most.
• Overall experiences in memory care units are often deemed satisfactory due to effective leadership and dedicated day staff.

Cons

• The night staff at the memory care unit is not as good as the day staff, indicating a lack of consistency in care.
• The medical staff tends to rely too much on medication for behavior problems, which may not always be the best approach.
• There were serious concerns about understaffing and poor response times, leading to multiple falls and a lack of trust in the care process.
• Communication regarding patient care was often poor, leaving family members feeling uninformed and dissatisfied.
• A resident fell and was found hours later with dried blood around her head, highlighting potential negligence in monitoring.
• Staff education on treating older patients was lacking, which affected overall care quality.
• The facility appeared to misrepresent staffing levels during pre-admission discussions, leading to disappointment after admission.
• Although renovations made the community look nice, they did not address underlying issues with staff training and responsiveness.

Review

The reviews surrounding memory care facilities, particularly The Reserve at Citrus, present a tapestry of experiences that reflect both the strengths and weaknesses of these environments. Many families express gratitude for the cleanliness and overall atmosphere of the facility. One reviewer noted that their spouse remained clean and well-cared-for despite incontinence issues, highlighting the staff's commitment to maintaining dignity and respect for residents with advanced dementia. This consistent theme is echoed throughout several narratives, where friends and family members appreciate how the staff interacts with residents, providing companionship and engaging them through various activities. From music sessions to trivia nights, many find that the environment fosters a sense of community that significantly enhances the quality of life.

However, while a majority of feedback centers on positive interactions during daytime hours, several reviews voice concerns about staffing levels during nighttime shifts. One particularly distressing account detailed how a resident fell and went undiscovered until morning, leading to serious injuries. Despite assurances from management regarding frequent checks throughout the night, it appears that this commitment was not upheld in practice. This inconsistency has led some families to question the reliability of care provided after hours, raising alarms about potential gaps in safety protocols that should be addressed.

Another recurrent concern is the reliance on medication as a primary means for managing behavioral issues among residents. Multiple reviewers have observed a tendency among medical staff to prioritize pharmaceutical interventions instead of exploring alternative therapeutic approaches. Families commented on how this approach often overshadows more compassionate engagement strategies that could potentially yield better outcomes. There’s an underlying wish among many families for a more holistic approach to behavior management—one that balances medication with meaningful interaction and activity-based therapies.

Several individuals shared poignant narratives around their loved ones' brief stays at The Reserve at Citrus. For instance, one reviewer reflected on their father's unfortunate demise shortly after admission; although he was only there for 18 days due to end-stage dementia, family members felt reassured by the kindness and compassion shown by staff during those final moments. While they acknowledged challenges such as comprehensive paperwork demands upon admission—something common across healthcare settings—the family ultimately expressed satisfaction with how care was rendered under difficult circumstances.

Conversely, there are voices lamenting poor communication practices and frustrating delays in response times when aid was requested via call buttons or alerts from residents experiencing falls or emergencies. Some reviewers emphasized repeated incidents involving falls resulting in hospital visits before ultimately deciding it was time to remove their loved ones from care altogether. These accounts underline significant operational deficiencies within certain facilities; families expected clearer communication channels regarding resident safety measures yet found themselves left in uncertainty amid crisis situations.

In summary, while The Reserve at Citrus presents a generally appealing atmosphere characterized by cleanliness, friendly staff interactions, nourishing meals, and engaging activities during daytime hours—a deeply concerning pattern emerges regarding nighttime oversight and responsiveness to urgent needs when they arise. Families navigating difficult transitions into memory care seek reassurance not just about cleanliness or activities offered but also about continuous vigilant monitoring capable of ensuring safety round-the-clock for their loved ones—a sentiment echoed repeatedly across multiple reviews detailing diverse experiences within memory care settings.

This area of Lecanto, Florida offers a variety of convenient amenities within close proximity. Residents can enjoy a diverse selection of dining options, including world fusion cuisine, fast food chains like Wendy's and McDonald's, as well as Chinese and Thai restaurants. There are also several healthcare options nearby, such as pediatric and oncology practices, pharmacies, and hearing aid centers. For those seeking spiritual fulfillment, there are multiple places of worship in the area. Additionally, residents can relax and enjoy nature at parks like Rockwood Park or indulge in a cup of coffee at local cafes. Overall, this neighborhood provides a mix of services and recreational opportunities for seniors looking to settle in Lecanto.

Restaurants

• World Fusion (0.1 miles)
• Wendy's (0.6 miles)
• McDonald's (0.8 miles)
• Skyview Clubhouse (1.3 miles)
• New China Chinese Restaurant (1.6 miles)
• Burger King (1.7 miles)
• Bangkok Thai (2 miles)

Physicians

• PedIM Healthcare (0.2 miles)
• Cypress Healing Art Center (0.3 miles)
• 21st Century Oncology (1.4 miles)
• Dr Reddy (1.4 miles)
• Tri-County Hearing Aid (1.5 miles)
• Citrusdiabetes Treatment Center (1.6 miles)
• Bhadresh K Patel (1.7 miles)

Pharmacies

• Walmart Pharmacy (0.7 miles)
• CVS Pharmacy (1.5 miles)
• Winn-Dixie (1.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Drug Dealer's (1.8 miles)
• Brashear's Pharmacy (1.9 miles)

Hospitals

• Pet Services of Florida (1.4 miles)
• Lecanto Surgery Center (2.9 miles)
• Bayfront Health Seven Rivers - Wound Care Center (6.5 miles)
• Laboratory Corporation of America (6.7 miles)

Parks

• Rockwood Park (1.5 miles)
• Hunter Springs Park (7.2 miles)

Places of Worship

• Iglesia Pan De Vida (1.7 miles)
• First Church of God (4.3 miles)
• Calvary Church (5.1 miles)
• Tree of Life Lutheran Church (6 miles)
• Hernazsm Prayer/News (6.3 miles)
• First Presbyterian Church (6.6 miles)
• St Timothy Lutheran Church (6.7 miles)

Cafes

• Cattle Dog Coffee Roasters (1.9 miles)
• New England Pastry & Cafe (1.9 miles)
• Cattle Dog Coffee Roasters (7.3 miles)