8620 North West 3Rd Street, Pembroke Pines, FL 33024
For more information about senior living options: (866) 208-4318
Overall Review of Eagles Eyes Comfort Care
Pros
Small ALF homes are regarded as more family-friendly than large corporate facilities.- The owners of small ALF homes are credited with providing TLC to residents.
- The No Patient Left Alone act is praised for helping families stay connected with loved ones.
- Older adults tend to do better in smaller settings where they can make friends more easily.
- The Jamaican nurse owner is highlighted as an example of caring, diverse leadership in small ALFs.
- The state’s smaller ALF homes deserve another look for their positive, community-focused approach.
Cons
The care and staff in this facility are horrible.- There is constant turnover of staff, and they are not properly trained.
- A staff member administered morning medication in the evening and did not know what she was giving.
- There is absolutely no transparency about who is taking care of residents.
- A bed rail was loose for months, and the owner claimed she was unaware.
- The phone is rarely answered and messages are not returned.
- There were seven patients to two aides, indicating severe understaffing.
- The owner has hung up on callers when issues were raised.
- The 4-year-old review cited ongoing communication issues between staff and family.
Review
Best suited for families seeking an intimate, home-like atmosphere in Pembroke Pines and willing to accept the realities of a six-bed, owner-run ALF. Eagles Eyes Comfort Care operates like a small, family-style home where the owner is a registered nurse and daily life centers on a tight-knit group rather than a large staff. This setting rewards residents who value personal relationships with caregivers and straightforward access to leadership, with a neighborly vibe and potential budget flexibility that larger facilities can't match. Those needing ongoing high-intensity clinical management, frequent care-plan shifts, or highly structured programming should consider alternatives.
Pros include the small, family-friendly footprint and the potential for direct oversight by the owner, who is an RN, translating into quicker responsiveness and more personalized care. The Miramar location under the same ownership suggests a hands-on model that prioritizes close relationships with residents and families. In a six-bed home, caregivers can tailor routines to each resident, and the intimate setting makes it easier for families to stay connected and involved.
Cons are serious and consistently reported: inconsistent care quality and high staff turnover, with aides rotating in and out and new staff handling medications without adequate training. Medication errors have been observed, and responses from leadership can be defensive or dismissive. Communication with the facility is unreliable, phones not answered, voicemails ignored, and essential updates delayed. A safety issue was noted when a bed with loose rails remained unrepaired for months. Taken together, operational discipline appears uneven, amplifying every other risk.
These dynamics test the value of the owner-led model. The same traits that promise intimacy and accountability, visible leadership, direct access to the owner, and a sense of family, can fail when staffing systems falter. When care plans are not executed and family communication is intermittent, the small-home advantage quickly dissolves. The most serious risks stem from medication mishaps and safety lapses that appear unaddressed due to inconsistent supervision and patchy communication.
For families evaluating options, this home should be weighed against alternatives that prioritize reliability and transparent operations. If strong medication management, stable staffing, and proactive communication are non-negotiable, consider larger licensed ALFs or other small homes with solid staffing records. Prospective buyers should demand concrete answers: exact staff-to-resident ratios per shift, staff credentials and training plans, who administers medications, and how night coverage is documented. Schedule a meeting with the owner and the primary caregiver, request recent incident logs and maintenance records, and insist on a trial period to assess responsiveness and safety.
Bottom line: Eagles Eyes Comfort Care offers a rare chance at a truly intimate, caregiver-focused environment, but it is not consistently realized given the reported med-pass errors, staffing turnover, and communication gaps. Families must weigh the appeal of a tiny home against the likelihood of ongoing management problems. If choosing this community, enter with a structured evaluation and contingency plan, and compare it to alternatives that deliver stronger systems, predictable routines, and verified safety standards.
6 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Fort Lauderdale-Hollywood International (8 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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