Eagles Eye Comfort Care

Pros

• The reviewer believes smaller ALF homes are more family-friendly than large corporate facilities.
• They express willingness to credit the small ALF owners for the TLC they provide in Florida.
• The review praises Florida's No Patient Left Alone act for enabling meaningful family involvement.
• They note that older people tend to do better in smaller settings where they can make friends more easily.
• The reviewer highlights that many small ALFs are woman-owned and minority-owned, including a Jamaican nurse owner.

Cons

• The care and staff in this facility are horrible.
• The poor quality of care starts at the top with the owner.
• There is a constant turnover of staff and they are not properly trained.
• A new aide administered morning medication in the evening and could not identify what was given.
• The owner has hung up on the reviewer several times when discussing issues.
• A bed rail was left loose for months, and family members were not informed.
• There is absolutely no transparency about who is caring for residents.
• The facility's phone line rarely gets answered, making communication with loved ones difficult.
• A constant clicking sound on the phone makes conversations hard to hear.
• The facility is inadequate and the reviewer would recommend looking elsewhere for care.

Review

The two Florida facilities in question sit under the same ownership and are often discussed together, but they differ in size and setup. Pembroke Pines operates as a very small ALF housed in a single-family home with six licensed beds, while a larger Miramar facility in the same ownership runs with about ten licensed beds. The owner is an RN, and the scale of operation clearly influences the day-to-day realities inside. The larger Miramar site has more capacity, but the smaller Pembroke Pines home is often described by residents, families, and observers as sharing many of the same core strengths and weaknesses that appear across smaller facilities in the state. The owner's background and the family-oriented nature of these homes are frequently cited as positives, especially in contrast to bigger corporate facilities.

There is a persistent belief in Florida's small ALF sector that the intimate, family-style environment can be better suited to certain seniors, especially those with advanced care needs who would benefit from a more personalized setting. The author notes that small ALFs up to 15 beds are predominantly woman-owned, with a presence of minority ownership exemplified by a Jamaican nurse-owner. This perspective is tied to a broader conversation about care quality and accessibility in Florida, where the No Patient Left Alone Act is seen as a protection that helps families stay connected with their loved ones beyond phone calls. The writer values smaller homes for their potential to foster friendship, personal attention, and a more "neighborly" feel, even while recognizing that all facilities have faced staffing and care challenges in the Covid era.

Nevertheless, the detailed, long-term experience shared about Pembroke Pines paints a troubling picture. The family recounts eight months of what they describe as terrible care, beginning with several practical deficiencies that seem to have persisted. A clock in the dining and living areas that doesn't work, and the lack of any visible calendar or daily schedule, left residents unaware of the date and time unless they relied on personal devices. The posted daily activities and exercise notices were reportedly insufficient, and during a four-day visit there was essentially no real exercise or programming. The phone system was another major point of frustration: it was rarely answered, calls could go unanswered for hours, messages left on the answering machine were not returned, and the line itself produced a distracting clicking noise that made conversations difficult.

A central thread running through the account is concern over the quality and consistency of care staff. The reviewer states that care and staff at Pembroke Pines were, in their view, horrendous, with frequent turnover and a lack of proper training. A concrete example involved a medication error by a new staff member, who administered evening medication labeled as AM medication. The family, including a sister who is a nurse, noticed the mix-up and questioned the aide, who reportedly did not know what was being given. When this issue was raised with the owner, the response was dismissive, suggesting that "first-day-at-work mistakes" happen. The troubled pattern continued with the aide wearing earphones on the floor, apparently disconnected from calls or concerns, and the aide in question was fired only days after the family raised the meds issue.

Communication gaps emerge as another major concern. When families asked who cared for their loved one during the night shift, they were told to contact the proprietor, revealing a lack of transparent reporting about who was on duty. The reviewer emphasizes a broader sense of disconnect between staff and ownership, describing repeated instances of poor communication and a sense that information about patient care was not readily shared with families. Safety concerns extend to the physical environment as well: a bed rail was reported as loose for months, a condition that contributed to an injury when the resident attempted to get out of bed. The family says they were told the owner was unaware of the hazard despite signs that the staff and the health system were aware, highlighting a breakdown in accountability and timely response.

Taken together, the experiences described culminate in a strongly negative overall verdict about Pembroke Pines. The writer explicitly characterizes the facility as inadequate and urges prospective families to look elsewhere for elder care. While acknowledging the broader appeal of Florida's smaller ALFs and the care challenges faced across the sector, the account insists that this particular home falls short in critical areas such as safety, medication administration, staff training, communication, and reliability. The overarching message is not a blanket condemnation of all small ALFs but a clear call for more careful selection, better oversight, and stronger attention to patient welfare in these intimate settings, especially when a loved one's health and safety depend on consistent, compassionate caregiving.

This part of Pembroke Pines, Florida, offers a variety of amenities that cater to senior living. With multiple pharmacies such as CVS and Walgreens nearby, accessing medication and health supplies is convenient. There are also several restaurants in the area including Wendy's, Denny's, McDonald's, IHOP, Cooper's Hawk Winery & Restaurant, and Chuy's for dining options. For relaxation and socializing, there are cafes like Starbucks and Habibi Hookah Lounge within a short distance. Access to transportation is easy with the North Perry Airport of Broward County nearby. In terms of healthcare, there are hospitals like Memorial Hospital Pembroke and Joe DiMaggio Children's Hospital close by for medical needs. Additionally, parks such as River Run Park and C.B. Smith Park provide opportunities for outdoor activities and recreational leisure. The area also offers access to theaters like AMC Pembroke Lake 9 for entertainment options. Places of worship such as Christ the Rock Community Church are easily accessible for spiritual needs. Lastly, there are physician offices like Comprehensive Health & Wellness Center available for medical consultations close by. Overall, this part of Pembroke Pines provides a well-rounded community with various services tailored to senior living needs.

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.3 miles)
• Walgreens (3.4 miles)
• Walgreens (3.6 miles)

Restaurants

• Wendy's (0.7 miles)
• Denny's (0.9 miles)
• McDonald's (1 miles)
• IHOP (1.5 miles)
• Cooper's Hawk Winery & Restaurant (1.5 miles)
• Chuy's (1.8 miles)
• McDonald's (2 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (2.5 miles)
• Starbucks (3.1 miles)
• Habibi Hookah Lounge (6.2 miles)
• Panera Bread (6.6 miles)
• Starbucks (6.9 miles)

Transportation

• North Perry Airport of Broward County (1.4 miles)

Hospitals

• Memorial Hospital Pembroke (1.5 miles)
• Memorial Hospital West (3.2 miles)
• Joe DiMaggio Children's Hospital (5 miles)
• UM/Sylvester Clinics At Plantation (6.7 miles)

Parks

• River Run Park (1.8 miles)
• C.B. Smith Park (3.6 miles)
• Scott Park (5.5 miles)
• Topeekeegee Yugnee Park (5.5 miles)
• Towngate Park (5.5 miles)
• Spring valley (6.5 miles)
• Poinciana Park (6.9 miles)

Theaters

• AMC Pembroke Lake 9 (3 miles)
• Cinemark (6.2 miles)

Places of Worship

• Christ the Rock Community Church (3.1 miles)
• Temple Beth Emet (4.9 miles)
• Mother Of Our Redeemer Catholic Church (6.9 miles)

Physicians

• Taft Building (3.3 miles)
• Comprehensive Health & Wellness Center, P.A. (4.8 miles)
• Stark Vision Hollywood Oakwood Plaza (6.3 miles)
• Miami Cancer Institute | Plantation (6.4 miles)
• Arnoldo Ghitis, MD (7.7 miles)