Assisting Hands Home Care - Broward/Hollywood, FL

Pros

• Assisting Hands is described as understanding, caring, and professional.
• They are in constant communication with families.
• Roxana is highlighted as an amazing partner for scheduling and coordination.
• They are accommodating to schedules and requests with excellent communication and customer service.
• Rita Caro Davis and the team are professional, responsive, and provide outstanding customer service.
• The aides are consistently kind, caring, and professional.
• The agency is punctual and reliable, ensuring timely care and keeping the home neat.
• They stand by their name, offering cordial, flexible, and dependable support.
• Caregivers provided feel like family due to their compassion and attentiveness.
• They quickly adapt and replace caregivers when issues arise, with prompt follow-up.
• They consistently deliver five-star service and are highly recommended.
• Clients praise loving, attentive caregivers who treat loved ones with respect.
• Rita and the team find suitable caregiver matches and tailor schedules to families' needs.

Cons

• The agency dropped the reviewer's mother as a client because it could not staff the hours required for in-home aides (October 2021).
• The agency no longer services Margate, leading the reviewer to discontinue using their services.

Review

Assisting Hands has demonstrated time and again that in-home care can be a deeply personal and genuinely professional experience. The recurring themes across the feedback are clear: a caring, understanding, and highly professional team that treats families like partners rather than clients. Families emphasize the sense of reassurance that comes from consistent communication, thoughtful coordination, and caregivers who approach each day with compassion. Whether the need is long-term support for an aging parent, post-surgical assistance, or help managing the daily routines of someone living with complex needs, the overall impression is that this agency shows up with empathy, competence, and a reliable plan.

A standout element across many reviews is the seamless scheduling and the responsive administration. Roxana, in particular, is highlighted as an amazing partner for scheduling and coordination, ensuring that the right caregivers are matched to each situation. Clients note that the agency is flexible and proactive, often organizing replacements quickly when an initial care arrangement encounters a hiccup. Rita Caro Davis - often described as the office manager and home care specialist who helps with staffing and problem-solving - receives frequent praise for her accessibility, follow-up, and willingness to go the extra mile. The ability to scale care - from a few hours to full-day coverage - without sacrificing continuity has been a key factor in what families value most.

The quality of the caregivers themselves is consistently praised. Aides are described as punctual, professional, and deeply attentive to both practical and emotional needs. Families mention caregivers who are gentle, respectful, and remarkably good at creating a sense of normalcy and comfort in the home. Some caregivers are singled out for their special warmth and dedication - their dedication to helping a loved one move, eat, and maintain routines with dignity leaves a lasting impression. Names like Martha, Yolanda, and the team led by Rita and her colleagues are recalled with gratitude for the way they treat loved ones as if they were family. The emphasis on compassionate, respectful, and thorough care underpins the trust families place in Assisting Hands.

The range of situations covered by the reviews underscores the versatility and reliability of the agency. Several accounts describe care for elderly parents with a mix of daily support, companionship, medication reminders, and help with activities of daily living. There are references to post-surgery recovery, with caregivers assisting patients who need help moving around, staying comfortable, and maintaining hygiene. One account notes the care provided after cosmetic surgery, where gentle assistance and companionship were invaluable during recovery. Across these experiences, the consistent thread is that care is not just tasks completed, but a holistic approach that preserves dignity, safety, and the patient's sense of well-being.

Communication and trust emerge as core strengths. Families repeatedly mention how responsive the team is - calls returned promptly, regular check-ins by phone, and proactive outreach to solicit feedback and adjust services as needs change. The payment process is described as straightforward, and issues that arise are handled quickly and professionally. This level of reliability - coupled with the transparent and sincere care teams - helps families feel secure enough to focus on their loved ones rather than worry about the logistics of in-home care. The agency's leadership and frontline staff appear to bring a consistent, dependable presence that families can rely on during challenging times.

Geographic scope and service availability are also reflected in the reviews. The Broward County region is highlighted as a strong base of operations, with some comments noting that services are not available in every location - such as Margate at the time of a particular update. Some families express relief at being able to access high-quality care from Florida, as well as the comfort of knowing that coordination and staffing are handled professionally from an administrative perspective. The variety of scenarios - from ongoing home care to bridging gaps when other agencies have fallen short - demonstrates that Assisting Hands aims to be a flexible partner responsive to local realities.

The most candid reviews acknowledge a rare setback: an update from November 2021 describing a situation where the agency had to discontinue serving a particular client because they could not staff the required hours. While this is a sobering reminder that even exceptional services have limits, the broader sentiment remains overwhelmingly positive. The same reviewers also acknowledge geographic constraints and preferences for certain areas, but those limitations do not diminish the appreciation for the care, responsiveness, and kindness that have defined their experiences with the agency. It's a reminder that, in home care, meeting every unique need is a moving target, yet the team consistently rises to the challenge where feasible.

Overall, the consensus is that Assisting Hands stands by its name. Families describe a partner that is cordial, responsive, and flexible - someone who genuinely has their back during a vulnerable and demanding journey. The caregivers are often praised for treating loved ones with the same respect and attention they would provide to their own family, turning what can be a stressful process into a trusted, supportive relationship. For many, Rita Caro Davis and her team represent a rare blend of professional excellence and heartfelt care, a combination that turns ordinary home care into an experience of comfort, safety, and peace of mind. Readers leave with a strong sense of gratitude and a clear readiness to recommend the agency to others seeking dependable in-home assistance.

This part of Hollywood, Florida offers a convenient and diverse range of amenities for senior living. With multiple pharmacies nearby such as CVS and Walgreens, access to healthcare is easily accessible. Hospitals like Memorial Hospital Pembroke and Joe DiMaggio Children's Hospital are also within a short distance. There are various dining options including Denny's, McDonald's, and Cooper's Hawk Winery & Restaurant for residents to enjoy. In terms of recreation, parks like River Run Park and C.B. Smith Park provide opportunities for outdoor activities. Additionally, places of worship such as Christ the Rock Community Church and Mother Of Our Redeemer Catholic Church cater to spiritual needs. Overall, this area provides a well-rounded community with a mix of services to support a comfortable and active lifestyle for seniors.

Restaurants

• Denny's (0.6 miles)
• McDonald's (0.6 miles)
• Wendy's (0.9 miles)
• IHOP (1 miles)
• Cooper's Hawk Winery & Restaurant (1.7 miles)
• Chuy's (2 miles)
• Chick-Fil-A (2.2 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.5 miles)

Hospitals

• Memorial Hospital Pembroke (1.1 miles)
• Memorial Hospital West (3.3 miles)
• Joe DiMaggio Children's Hospital (4.9 miles)
• UM/Sylvester Clinics At Plantation (6.2 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (2.6 miles)
• Starbucks (3.5 miles)
• Habibi Hookah Lounge (5.7 miles)
• Starbucks (6.6 miles)
• Panera Bread (6.8 miles)

Transportation

• North Perry Airport of Broward County (1.8 miles)
• JetBlue Airways Terminal (7.8 miles)

Parks

• River Run Park (2.4 miles)
• C.B. Smith Park (3.6 miles)
• Topeekeegee Yugnee Park (5.3 miles)
• Towngate Park (5.6 miles)
• Scott Park (6 miles)
• Spring valley (6.5 miles)
• Poinciana Park (7 miles)

Places of Worship

• Christ the Rock Community Church (2.8 miles)
• Temple Beth Emet (4.5 miles)
• Mother Of Our Redeemer Catholic Church (7.3 miles)

Theaters

• AMC Pembroke Lake 9 (3.1 miles)
• Cinemark (6.2 miles)

Physicians

• Taft Building (3.2 miles)
• Comprehensive Health & Wellness Center, P.A. (4.6 miles)
• Miami Cancer Institute | Plantation (5.9 miles)
• Stark Vision Hollywood Oakwood Plaza (6.1 miles)
• Arnoldo Ghitis, MD (7.2 miles)