Information last verified:
1636 East Shangri La Drive, Daytona Beach, FL 32119
For more information about senior living options: (844) 490-3973
The staff at Heritage Waterside are tremendous and caring, with administrator Mary Noss described as wonderful and dedicated to a culture of caring. The facility is immaculate, beautiful, and well maintained, with river views and a dining area that feels like a top restaurant. The residents are friendly and welcoming to newcomers, creating a warm, family-like community. Leadership and staff know residents by name and attend to their well-being, reflecting a true culture of caring. The dining program is chef-prepared with many menu options, served in a restaurant-style setting. The location on the Halifax River offers picturesque water views and pleasant waterfront experiences. Families feel confident in the care, noting safety, cleanliness, and open communication. On-site services such as physical therapy, in-room physician visits, a beauty salon, and engaging activities support independence and well-being. Many reviewers consider Heritage Waterside top-notch and among the best assisted living options in the area. The community feels like home, with staff consistently going above and beyond to support residents and their families.
The building is infested with cockroaches, and management knows but does nothing. The facility allegedly does not allow Black residents, even though staff work there. The review describes the management and staff as awful. The overall experience is characterized as horrible. One commenter accuses the facility of hypocrisy regarding safety protocols.Heritage Waterside presents itself as a purposefully senior-focused community best suited for families seeking a warm, high-touch environment where care feels personal and leadership is visibly hands-on. It works well for residents who want a meaningful social life, a strong sense of belonging, and the option to age in place from independent to memory-care levels without moving again. The setting, a waterfront building with river views and a restaurant-style dining room, gives the experience a hotel-like, cruise-ship sense of hospitality. For families whose priority is daily warmth, consistent staff presence, and active engagement of residents through programs and outings, this community checks the right boxes. It is less ideal for those prioritizing bare-bones, ultra-low-cost care, a strictly clinical, no-frills vibe, or a setting where the emphasis is more on transactional care than on forming a daily, familial connection. In short, Heritage Waterside is best for families chasing a vibrant, people-centered atmosphere with reliable leadership and a clearly defined culture of kindness.
What anchors the decision in favor of this community are the consistently praised leaders and the culture they cultivate. Executive Director Mary Noss is repeatedly described as a beacon of warmth and accountability, with families noting that she treats residents like part of a family from the moment of move-in. Corey Shenk is held up alongside her as a driving force who makes every department feel cohesive, from wellness and dietary services to activities and maintenance. The reviews repeatedly describe staff by name, with families recounting how team members know residents’ preferences, greet them by name, and rally to resolve concerns. That level of relational leadership translates into tangible daily benefits: staff who remember routines, prompt attention to medical needs, and a climate where families feel heard. In an industry where turnover can corrode trust, this leadership stability becomes a practical, decision-making advantage for families weighing options.
The practical upside extends beyond leadership into the tangible amenities and daily rhythms that residents actually experience. The campus is described as clean, well-kept, and visually appealing, with a dining hall that feels like a restaurant and menus that offer a variety of chef-prepared choices. Residents enjoy a robust calendar of activities, access to on-site therapy and medical support, and the ability to receive care in their own rooms when needed. The riverfront location isn’t merely cosmetic; walking the dock, watching sunsets, and taking outings to nearby shops become predictable, valued routines. Families repeatedly highlight the comprehensive care ecosystem: regular nursing and med-tech oversight, in-room physician visits, PT or other therapies delivered on-site, and convenience services such as hair care and housekeeping. For seniors who prize a lifestyle that blends dignity, comfort, and opportunity for social engagement, the pros here are hard to overlook.
That said, no community arrives flawless, and the reviews don’t shy away from acknowledging a few potential drawbacks. A minority of comments allege pest concerns and even make troubling remarks about inclusivity; those criticisms stand in tension with the overwhelming majority of praise about cleanliness, professionalism, and respectful treatment. When evaluating a facility with such a strong positive consensus, it is prudent to probe current pest-control records and assurances of an inclusive, welcoming environment during tours and introductory meetings. Families should also verify the consistency of maintenance responsiveness and staffing levels during peak hours. The most constructive takeaway is that concerns about past performance have been met with a pattern of listening, adjustments, and ongoing improvement, suggesting that the current experience may be more stable than older reviews imply. This is not a blind endorsement, but a compelling signal to conduct thorough, firsthand due diligence.
From a decision perspective, the key question centers on value and fit. Heritage Waterside consistently earns praise for its dining, setting, and “home away from home” atmosphere, paired with leadership that communicates openly and acts decisively in residents’ best interests. For families with loved ones who require progressive levels of care, the ability to transition seamlessly from independent living to assisted and memory care within the same campus is a meaningful, practical asset. The hospitality-forward vibe, the emphasis on community life, and the apparent willingness of administrators to work with families on room configurations, scheduling, and personalized routines translate into reduced anxiety around transitions and care planning. If these are your top priorities, the evidence argues strongly in favor of moving forward with a closer look, tours, conversations with Mary and Corey, and frank questions about care plans, staffing ratios, and emergency procedures.
Ultimately, Heritage Waterside stands out as a top-tier option in Daytona Beach for families who value a genuine sense of family, attentive leadership, and a robust, lifestyle-oriented approach to aging. It is less compelling for those who must pursue the absolute lowest price, or for families who require a sterile environment where personal warmth is secondary to clinical protocols. The smart move is to book a visit, meet the leadership team, and interact with current residents to gauge whether the day-to-day reality aligns with expectations. For families seeking reassurance, the reports point to a clear conclusion: this community earns trust through consistency, care, and the kind of daily touches that turn a facility into a true home. Cory Shenk and Mary Noss should be the primary contacts, but the entire staff body embodies the practical, compassionate ethos families should demand when entrusting a loved one to care.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Daytona Beach International (2 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Caring Hearts Assisted Living in Daytona Beach, FL is a warm and inviting community that offers a range of care services to meet the needs of its residents. We provide both board and care home options as well as respite care for those in need of temporary assistance.
Our community boasts a variety of amenities to make our residents feel comfortable and at home. Our dining room offers delicious meals prepared by our staff, accommodating special dietary restrictions if needed. Each living space is fully furnished, providing a cozy and welcoming atmosphere. Residents can enjoy the outdoors in our beautiful garden or outdoor spaces. We also offer housekeeping services to ensure that our residents live in a clean and tidy environment.
At Caring Hearts Assisted Living, we understand the importance of staying connected, so we provide Wi-Fi/high-speed internet access and telephone services for our residents to stay in touch with their loved ones.
Our dedicated caregivers are available to assist with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the necessary medical attention they require. Our staff is trained in medication management and can help administer medications according to each individual's needs.
Transportation arrangements are available for medical appointments, ensuring that our residents can access the necessary healthcare services conveniently. In addition, we are located near various cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals for easy accessibility.
To keep our residents engaged and active, we offer scheduled daily activities tailored to their interests and abilities.
At Caring Hearts Assisted Living in Daytona Beach, FL, we strive to provide compassionate care in a supportive environment where each resident feels valued and comfortable.
Caring Hearts Assisted Living is located at 1636 East Shangri La Drive, Daytona Beach, FL 32119 in Volusia County, Florida
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