Lakeshore Manor LLC

Pros

• The Lakes of Clermont Rehab is a beautiful place with kind, friendly, and courteous staff.
• The facility is very clean, well maintained, and the staff are friendly and professional.
• The staff are exceptionally pleasant and welcoming, providing information with a warm smile.
• The nurses, techs, and all employees are welcoming and dedicated to patient care.
• Jonathan is described as awesome.
• Front desk staff, such as Eleanor, are above and beyond helpful, empathetic, and a credit to the organization.
• The administration and nursing staff are awesome, consistently going above and beyond to meet patient and family needs.
• The facility offers great activities for patients and excellent customer service, with beautiful scenery.
• The staff are friendly, respectful, and polite, treating patients with dignity.
• The facility is lovely, clean, and well organized, making it pleasant to visit.
• The staff are consistently helpful and go out of their way to assist patients and families.
• The facility is well worth recommending for those in need of skilled rehab services.

Cons

• There was a lack of care and very long nursing response times.
• Nurses were difficult to understand.
• The food was horrible, described as dry eggs, fatty uncooked bacon, and a frozen waffle.
• The facility was understaffed, causing delayed call-light responses and late or missing medications.
• Patients' screams for help were not heard, and fall-related care was inadequate.
• Some staff were rude and unfriendly, including a CNA described as extremely rude.
• Beds and sheets were not prepared on arrival, and used sheets were left by transport.
• Patients went days without bathing due to staffing shortages.
• The facility's high patient-to-staff ratio (1 to 25) raised concerns about care.
• Several reviewers would not recommend this facility.

Review

The Lakes of Clermont Rehab evokes a largely positive first impression for many who visit or stay there. Numerous reviewers describe the facility as beautiful, very clean, and well maintained, with a calm and pleasant atmosphere in the patient area. Attendants and staff are repeatedly praised for their courtesy and professionalism, and several guests emphasize how welcoming the staff feel as they navigate the rehab process. The overall tone is one of appreciation for a setting that feels inviting, which helps families feel at ease during what can be a challenging recovery period.

Cleanliness and upkeep are standout themes across multiple entries. Reviewers consistently note clean floors, tidy rooms, and a general sense of order that makes the environment feel safe and well cared for. The campus, including the public areas and patient spaces, is described as visually appealing, with reviewers often mentioning the beauty of the surroundings. Front desk personnel are singled out for their helpfulness and kindness, and a few comments highlight how staff members consistently present themselves with empathy, patience, and a willingness to answer questions.

Staff and clinical care receive both high praise and pointed criticism, depending on the experience. In many accounts, nurses, technicians, and aides are described as friendly, compassionate, and dedicated to patient welfare. Specific individuals are named for their positive impact, such as a nurse who stood out during a challenging period and a tech who went the extra mile to keep a patient comfortable. There are vivid anecdotes about staff going above and beyond, including efforts to keep a loved one engaged and informed, and about frontline workers who made meaningful, caring touches that helped families feel valued. Yet not all experiences are uniformly favorable; one family recounts a CNA who was rude to a patient and failed to provide timely assistance, a reminder that understaffing and inconsistent interactions can color otherwise positive impressions.

The care experience for medical management and rehabilitation is mixed and often hinges on communication and staffing levels. Several reviewers emphasize the importance of timely responses to call lights and seizures of attention to daily needs. Some patients report not seeing a doctor during stay or facing delays with medications, which underscores concerns about how medical oversight is coordinated in daily operations. One family describes a scenario where alarms and glucose monitoring required proactive family input to ensure proper care, illustrating gaps in routine communication between staff and loved ones. In contrast, other accounts highlight productive therapy sessions, effective administration support, and clear progress in rehabilitation when the team is aligned and responsive.

Safety, consistency, and dignity are recurrent concerns in the more critical reviews. A number of observations describe long wait times for assistance, with call lights taking two to several hours to be answered and medications sometimes arriving late or not at all. There are vivid reports of patients not being bathed for multiple days, beds not properly prepared on admission, and a lack of urgent attention to wounds or skin issues. A particularly troubling narrative details a fall with a head wound in a room where screams for help allegedly went unheard, prompting strong concerns about staffing levels, response times, and overall safety culture. Several reviews stress that while staff may be caring, the facility's structure - limited staffing, high patient-to-staff ratios, and inconsistent accountability - can undermine the quality of care.

Despite the more troubling experiences, there are encouraging signs of progress and appreciation from families who witnessed recovery and transformation. Some families express gratitude for the care their loved ones received, noting that the facility's environment, together with dedicated staff, supported steady improvement and made the experience more tolerable. A number of reviewers would recommend the Lakes of Clermont to others, appreciating the drive to find a reputable rehab option and recognizing the value of a well-kept facility and attentive personnel. The facility's strengths appear to lie in its atmosphere, cleanliness, and the genuine compassion of many staff members who strive to support both patients and families through rehabilitation.

Taken together, the Lakes of Clermont Rehab presents a picture of promise tempered by real challenges. The setting is frequently praised as a beautiful, clean, and welcoming place where patients can recover with the help of a courteous and caring team. Yet the experience is uneven, with significant concerns about staffing adequacy, timely nursing assistance, consistent medical oversight, and reliable wound and hygiene care. Reviewers repeatedly call for improvements in call-response times, more consistent patient monitoring, and stronger adherence to basic care standards to ensure safety and dignity for every resident. In this way, the facility stands as a strong foundation for rehab excellence, with clear opportunities for growth shaped by the voices of those who depend on it most.

Located in Clermont, Florida, this neighborhood offers a variety of amenities and services that cater to senior living. With several parks nearby such as Palatkalaha Park and Kirk Park, residents can enjoy outdoor activities and leisurely walks. There are also multiple medical facilities in close proximity including Clermont Medical Center Pa and White House Medical Center for easy access to healthcare services. A selection of restaurants like Clermont Brewing Company and cafes such as Cheeser's Palace Cafe provide options for dining out or grabbing a quick bite. Additionally, pharmacies like Walgreens and CVS Pharmacy offer convenient medication pick-up options. Overall, this area provides a blend of recreation, healthcare, dining, and shopping options suitable for seniors looking for a comfortable and convenient living environment.

Parks

• Palatkalaha Park (0.6 miles)
• Kirk Park (7.1 miles)
• Oakland Nature Preserve (8 miles)

Physicians

• Clermont Medical Center Pa (0.6 miles)
• White House Medical Center (0.7 miles)
• Medical Interventions (0.9 miles)
• Take Care Clinic Clermont (1.6 miles)
• Aesthetic Dermatology (2.1 miles)
• Lake Medical Hearing (2.2 miles)
• Excel Pediatrics & Family (2.2 miles)

Hospitals

• Hospital South Lake (0.7 miles)
• Orlando Health South Lake Hospital Emergency Room (3 miles)
• Orlando Regional Healthcare (3.1 miles)
• Orlando Health LabWorks - Horizon West (10.2 miles)

Restaurants

• Clermont Brewing Company (0.7 miles)
• Suncreek Brewery (0.8 miles)
• Clermont Fish House (1 miles)
• Ay Jalisco Clermont (1.4 miles)
• Fazoli's (1.8 miles)
• Golden Corral (1.9 miles)
• Graffiti Junktion (2 miles)

Cafes

• Cheeser's Palace Cafe (0.8 miles)
• Panera Bread (3.5 miles)
• Starbucks (3.8 miles)
• Starbucks (9.9 miles)
• Starbucks (11.2 miles)
• Starbucks (11.4 miles)
• Starbucks (11.6 miles)

Pharmacies

• Walgreens (1.5 miles)
• Winn-Dixie (1.5 miles)
• South Lake Pharmacy (2.9 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.4 miles)

Theaters

• Cinépolis Luxury Cinemas Hamlin (10.2 miles)