Millcroft
Save255 Possum Park Road, Newark, DE 19711
For more information about senior living options: (844) 490-3973
Millcroft presents a competitive pricing structure for its living accommodations when compared to both New Castle County and the broader state of Delaware. For instance, residents opting for a studio will find Millcroft's rate of $3,000 significantly more economical than the county average of $4,083 and the state average of $4,281. Similarly, those seeking a one-bedroom unit can take advantage of Millcroft's price of $4,000, which is slightly higher than the county's average but still below the state's figure. The two-bedroom option at Millcroft is priced at $5,100, which stands out as substantially higher than the county's average ($4,540) yet aligns closely with Delaware's own average costs ($4,999). Overall, these figures reflect Millcroft's strategic positioning in providing appealing options that cater to diverse budget considerations within the local and state housing markets.
| Floor plans | Millcroft | New Castle County | Delaware |
|---|---|---|---|
| Studio | $3,000 | $4,083 | $4,281 |
| 1 Bedroom | $4,000 | $3,843 | $4,105 |
| 2 Bedrooms | $5,100 | $4,540 | $4,999 |
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Millcroft presents itself as a place that can feel like a home, with many visitors arriving drawn by a warm, welcoming atmosphere and a reputation for genuinely kind people. Several reviewers highlight a sense of cleanliness, friendly staff, and an environment that makes residents and their families feel at ease from the moment they walk in. One visitor spoke of an automated sense of hospitality from the moment tours began, noting that Ms. Nicole gave an outstanding tour and helped reassure a grandmother who quickly fell in love with the setting. The overall tone from these accounts is that, when the people are at their best, Millcroft is a place where residents can feel cared for and supported.
There are numerous positive notes about the people who work there and the care that is possible when things run smoothly. Families describe staff who are caring, attentive, patient, and genuinely helpful, with therapists and rehabilitation teams singled out for praise. The rehab experience, in particular, is celebrated by several visitors who describe therapists as inspirational and skilled, helping patients regain confidence and strength. Specific staff members - such as Megan, the OT and PT therapist; Darlin, a nurse's aide; and Bernard, who assisted with enrollment and ongoing care - are repeatedly praised for their professionalism, kindness, and hands-on support. The director of social services, Kelsey Herbein, is singled out for coordinating discharge planning and in-home care, which many families found reassuring during transitions. For many families, these interactions become the standout reasons to consider Millcroft for both short-term rehab and longer-term arrangements.
Beyond therapy and daily care, families acknowledge that Millcroft can be an excellent transition point when moving a loved one from hospital to a more supportive living setting. Reviews recount smooth transitions, especially when a patient's transfer involves coordination among doctors, NP/physicians, and social services. The overall sentiment is that, when the staff are aligned and available, residents feel safe, engaged, and well cared for. A few reviewers even recount experiences where staff went above and beyond to help a loved one feel secure and connected, highlighting the human side of long-term care and the importance of ongoing communication.
However, the picture is not without its darker notes. A number of reviewers describe troubling early experiences that raised red flags about staffing levels, responsiveness, and attention to individual needs. One family recounted a first day that revealed dysfunction at the front desk, with staff struggling to locate a resident's information and a lack of timely assistance once help was requested. In that account, a nurse or CNA seemed disengaged, and the patient needed help to the bathroom with help arriving only after several minutes, which was a frightening reminder of how crucial timely assistance is in a care setting. Other reviewers warned prospective families not to rely on appearances alone, recounting times when care seemed inconsistent or staff appeared overwhelmed or disengaged, leading to concerns about the overall quality of care.
A persistent thread across several accounts concerns missing belongings and perceived gaps in accountability. One reviewer described the loss of dentures and clothes, with frustration over how belongings were tracked and whether certain items were even listed on the facility's official master list. The back-and-forth around the dentures - whether they were considered "belongings" and therefore replaceable, and how many dentures could be accounted for - brought into sharp relief the fear that important personal items might be mishandled. The same reviewer described a broader pattern of forgetfulness or delay in locating items and even suggested watching facility cameras to verify how patients are monitored, a claim that underscores the anxiety families feel when loved ones are in someone else's care. In another account, a family member described their father's dentures and clothes going missing and later being found only after significant frustration, underscoring the emotional toll of such incidents.
Cost and perceived value also emerge as a recurring point of contention. Several reviewers acknowledge the high cost of care and describe it as expensive "for a reason," prompting questions about whether the level of service and attention always matches the financial investment. One reviewer explicitly connects price with expectations for consistent quality, and others imply that value-for-money is an ongoing challenge in a setting where emotions run high and families depend on the facility to provide dignity, safety, and reliability.
On the positive side, the staff highlighted in these narratives - whether they are direct-care providers like nurses' aides and therapists, or support roles like transport personnel - are often described as "gems" and "a job well done." A transport driver, Nick, received particular commendation for helping an elderly shopper in the Dollar Store, demonstrating the broader sense of community involvement that some Millcroft workers bring to their roles. This kind of anecdote reinforces the sense that, when staff take the initiative and extend care beyond the bare minimum, Millcroft feels like a place where people care deeply about the well-being of residents and their families.
In the end, Millcroft emerges as a facility with two intertwined identities. On one hand, it can be a warm, clean, and inviting environment supported by a cadre of compassionate clinicians and staff who are praised for meaningful, person-centered care, especially in rehabilitation and transition planning. On the other hand, there are serious concerns about responsiveness, consistency in care, and operational issues that have left some families worried about safety, dignity, and accountability. For families considering Millcroft, the message is clear: there are wonderful, capable people here who can deliver excellent care and support, but it is essential to visit, observe, and ask pointed questions about staffing levels, response times, handling of belongings, and the facility's processes for tracking and safeguarding residents' personal items. The facility's potential to be a truly outstanding home is real, but it hinges on ongoing attention to those operational and care-quality challenges.
Millcroft in Newark, DE is a vibrant assisted living community that offers a range of housing options and top-notch care services. Residents can choose from 2-bedroom apartments or cozy studio apartments, all fully furnished and equipped with amenities such as cable or satellite TV and Wi-Fi/high-speed internet.
With a focus on providing excellent care, Millcroft offers both independent living options as well as a skilled nursing facility for those who require more comprehensive support. The community ensures 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management and diabetes diet support are also available to ensure residents' health needs are met.
Millcroft's amenities cater to the diverse interests of its residents. There is a beauty salon and beautician on-site for personal grooming needs. For socializing and relaxation, there is a cafe, dining room with restaurant-style dining, gaming room, garden area, small library, TV room, and party space. The fitness room and wellness center offer opportunities for physical activity and maintaining overall well-being.
Residents enjoy the convenience of housekeeping services, laundry facilities, transportation arrangement (both community-operated and non-medical), move-in coordination, resident parking, private cleaning services, and overnight guest accommodations. Financing advice and VA benefits consultation are also available to assist residents in navigating financial matters.
Engaging activities are an important part of life at Millcroft. The community sponsors various activities including fitness programs like Tai Chi and Wii bowling. Educational speakers provide life-long learning opportunities while live musical performances add joy to the atmosphere. Planned day trips allow residents to explore the surrounding area. Religious services are offered for spiritual nourishment.
Millcroft's location is advantageous with nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals making it convenient for residents to access amenities outside the community.
The diverse language capabilities of staff members who speak French and Spanish ensure effective communication and inclusivity for all residents. Millcroft strives to create a warm, inclusive, and engaging environment where residents can enjoy their golden years with the highest level of care and comfort.
This area of Newark, Delaware offers a convenient location with a variety of amenities nearby. There are several pharmacies within a few miles, making it easy to access necessary medications and healthcare supplies. A selection of restaurants, cafes, and breweries provide options for dining out or grabbing a coffee with friends. In terms of healthcare, there are multiple physician offices and hospitals in close proximity for medical needs. Additionally, the presence of parks allows for outdoor recreation and relaxation. Places of worship offer spiritual fulfillment, while a nearby theater provides entertainment options. Overall, this area combines convenience, healthcare accessibility, dining choices, and leisure activities for seniors looking to settle in Newark.
Millcroft presents a competitive pricing structure for its living accommodations when compared to both New Castle County and the broader state of Delaware. For instance, residents opting for a studio will find Millcroft's rate of $3,000 significantly more economical than the county average of $4,083 and the state average of $4,281. Similarly, those seeking a one-bedroom unit can take advantage of Millcroft's price of $4,000, which is slightly higher than the county's average but still below the state's figure. The two-bedroom option at Millcroft is priced at $5,100, which stands out as substantially higher than the county's average ($4,540) yet aligns closely with Delaware's own average costs ($4,999). Overall, these figures reflect Millcroft's strategic positioning in providing appealing options that cater to diverse budget considerations within the local and state housing markets.
Millcroft offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
Millcroft is located at 255 Possum Park Road, Newark, DE 19711 in New Castle County, Delaware
Yes, Millcroft allows both dogs and cats.
Millcroft on seniors.fyi includes 31 photos including images showing interior, decor, bedroom, landscaping, living room, windows, building, dining, and more.
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