Right at Home

Pros

• Right at Home is praised for flexible, individualized care and reliable, well-matched caregivers.
• The office staff are accessible, accommodating, and professional.
• The agency coordinates with long-term care insurance smoothly.
• Caregivers are described as caring, going above and beyond, and devoted to clients' welfare.
• Clients report caregivers arrive on time and assist with daily needs while keeping a healthy, safe home.
• Right at Home is noted for responsiveness and the ability to address scheduling and care concerns.
• The company enables aging in place and supports clients' independence.
• Families consistently say they would highly recommend Right at Home.
• Right at Home is regarded as a well-established agency with a wide pool of skilled aides.

Cons

• One reviewer described Right at Home as "the worst home health care agency" they had ever seen and said they would not recommend it.
• They reported a caregiver was told to make the loved one's own food, and that in some cases staff didn't show up or forgot to send a caretaker.
• They stated that some staff spoke to the family disrespectfully when inquiring about service times.
• They described a caregiver who sat on her phone all day.
• They described a caregiver who smoked cigarettes the entire time.
• They described a caregiver who laid on the couch with her shoes on.
• They stated that call-outs were ridiculous and staff acted as if they couldn't perform simple tasks.

Review

Right at Home has emerged across a broad set of experiences as a trusted partner for families seeking in-home care. Several families describe a thoughtful, responsive process from the very first encounter: an initial visit with an RN to assess needs, discuss what can be provided, and establish a flexible plan. The ability to tailor care to each situation stands out - from two days a week to full daily routines - and the ongoing matching of caregivers who are genuinely compatible with each loved one. For many, that compatibility translates into reliability and consistent support, with care staff who show up prepared and ready to help.

A common thread in these accounts is the proactive involvement of the agency in coordination beyond direct caregiving. Families frequently mention assistance with navigating long-term care insurance and other logistical barriers, which reduces stress at a very challenging time. The ability to coordinate with insurers and coordinate with multiple stakeholders helps families regain a measure of control and peace of mind. This kind of coordination, combined with the personal touch of the RN-led introduction, often leads to a sense that Right at Home is more than a service provider - it is a partner in managing aging and health at home.

The heart of the service, however, remains the caregivers themselves. Reviewers consistently describe aides and caregivers who are caring, respectful, and attentive. Some particular caregivers are singled out for going above and beyond - one family specifically thanks a caregiver who demonstrated exceptional care and respect toward their loved one and family. Others praise caregivers for reliability, punctuality, and a warm, personable approach that makes daily routines smoother and safer. In several accounts, caregivers who align well with a client's personality and preferences become a crucial factor in the overall satisfaction and willingness to maintain in-home care as an option.

Office staff and administration frequently appear as a second pillar of strength. Families cite accessibility, responsiveness, professionalism, and a willingness to adjust scheduling with advance notice. Invoices are described as accurate and timely, and the overall experience is shaped by dependable office coordinators who help navigate changes in care plans. Names such as Karen, Krystal, Gwen, Letitia, Karen L., Preema, and others appear repeatedly as people who provide reassurance, practical support, and effective communication - helping to keep care on track even when circumstances shift.

The breadth of positive experiences spans a wide range of ages and needs, including seniors living independently, people coping with limited mobility, and individuals with more complex medical requirements. Some narratives highlight remarkable longevity with Right at Home, such as clients who have stayed with the agency for years and watched their independence thrive through regular, tailored support. For those who use services under government programs or insurance coverage, the testimonials emphasize that the agency can grow with the client - from light support in the early stages to more frequent visits as needs evolve, all while maintaining a focus on safety, health, and dignity.

Nevertheless, not every review mirrors the overwhelmingly favorable sentiment. One reviewer recounts a deeply negative experience - describing mishandling of care for a 93-year-old loved one, improper task assignments, inconsistent and disrespectful communication, and care gaps that included missed shifts and unprofessional behavior. This isolated but explicit account contrasts sharply with the majority perspective and serves as a reminder that, as with any home-care arrangement, the quality and consistency of service can vary. It underscores the importance of ongoing oversight, clear expectations, and immediate escalation if concerns arise.

Taken together, the reputation that emerges from these reviews is one of a company that widely earns praise for compassionate, individualized care delivered by a broad, capable team. Families report that Right at Home helps their loved ones age in place with dignity, while also giving caregivers and family members practical relief and emotional reassurance. The supportive atmosphere - anchored by responsive office staff, dependable scheduling, and careful caregiver matching - appears to be the backbone of most positive experiences. Even as one negative review reminds readers that experiences can differ, the overall impression is that Right at Home is a valued partner for many households seeking trustworthy in-home care that can adapt to changing needs over time.

This part of Washington, DC offers a wide range of convenient amenities for seniors looking to relocate to the area. With several Metro stations nearby, transportation is easily accessible for getting around the city. In terms of healthcare, there are multiple pharmacies, physicians, and hospitals in close proximity, providing easy access to medical services. The neighborhood also boasts a variety of dining options ranging from fast food to sit-down restaurants, as well as cafes for a leisurely coffee break. For those seeking spiritual fulfillment, there are places of worship within a short distance. Additionally, several parks offer opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a well-rounded mix of services and activities that would be beneficial for seniors looking to settle down in a vibrant community.

Transportation

• Rhode Island Ave - Brentwood Metro Station (1.1 miles)
• NoMa-Gallaudet U Metro Station (1.6 miles)
• Stadium-Armory Metro Station (2 miles)
• Union Station Metro (2.1 miles)
• Shaw-Howard University Metro Station (2.4 miles)
• Eastern Market Metro Station (2.5 miles)
• Potomac Avenue Metro Station (2.6 miles)

Theaters

• Alamo Drafthouse Cinema DC Bryant Street (1.2 miles)
• Regal Gallery Place & 4DX (2.7 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.3 miles)
• Grubb's Pharmacy Of D.C. (2.3 miles)
• CVS Pharmacy (2.5 miles)

Restaurants

• Chick-Fil-A (1.3 miles)
• Red Bear Brewing Compa (1.6 miles)
• Wunder Garten (1.8 miles)
• Republic Cantina (2 miles)
• McDonald's (2.1 miles)
• McDonald's (2.2 miles)
• McDonald's (2.2 miles)

Places of Worship

• Basilica of the National Shrine of the Immaculate Conception (1.7 miles)
• St Joseph Catholic Church on Capitol Hill (2.2 miles)
• St Peter's School on Capitol Hill (2.7 miles)

Parks

• Lincoln Park (2 miles)
• Stanton Park (2.1 miles)
• Capitol Reflecting Pool (2.8 miles)
• L'Enfant Square (3.1 miles)
• Meridian Hill Park (3.3 miles)
• The Yards Park (3.3 miles)
• S Street Dog Park (3.3 miles)

Cafes

• Wine & Butter Cafe & Market (2.1 miles)
• A Baked Joint (2.4 miles)
• L Street Coffee (2.6 miles)
• Unconventional Diner (2.7 miles)
• The Coffee Bar (2.8 miles)
• Dolcezza (2.8 miles)
• Slipstream (3.1 miles)

Physicians

• Children's National - Main Hospital (2.1 miles)
• One Medical (2.3 miles)
• Mary's Center (2.9 miles)

Hospitals

• Children's National Medical Center (2.1 miles)
• Medstar Washington Hospital Center (2.2 miles)
• Howard University Hospital (2.3 miles)